Admiral Group Customer Service Representative Reviews | Glassdoor.co.uk

Admiral Group Customer Service Representative Reviews

Updated Aug 20, 2019

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4.0
97%
Recommend to a Friend
100%
Approve of CEO
Admiral Group CEO David Stevens
David Stevens
4 Ratings
  1. "Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Admiral Group full-time for more than a year

    Pros

    Shares scheme - staff get free shares

    Cons

    Shift work can involve working weekends and evenings

    Admiral Group2019-06-05
  2. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Admiral Group full-time for more than 3 years

    Pros

    Great company to work for. Lots of opportunities. Focus on providing superb service and creating a happy and fulfilling place to work.

    Cons

    Incompetence pay rates compared to sector averages.

    Admiral Group2017-08-11
  3. Helpful (8)

    "Just don't, please. You will thank me later!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Swansea, Wales
    Doesn't Recommend
    Negative Outlook

    I worked at Admiral Group full-time for less than a year

    Pros

    Team dynamic can be nice. Also, IF you're the sort of person who enjoys going out every night, spending all your (tiny tiny) pay check on alcohol and have no real desire to move beyond this lifestyle ever - then you'll love this place.

    Cons

    EXPECT - low wages for long hours which can change the day before you're meant to do them - so low they actually give free breakfast towards the end of the month because they know none of their employees can likely afford to eat by then. - micromanagement of every activity to the millisecond. Need the loo, recorded. Cup of tea? recorded. Put the customer on hold to ensure a good job, also recorded and sanctioned.... If you do any of those things your pay suffers. Seriously. - they say you get bonuses, but they'll fix it so you can't. Those sanctions I mentioned... this is what I'm talking about. Unless you have a perfect score (so no going to the loo, no tea and no looking after your customers!, no calls lasting longer than 6 mins even if the caller has a problem which requires it, answering calls immediately to the millisecond - if they drop the call that's your fault too) - you might get something small in theory. In reality since the above is impossible you won't get anything - but then they'll tell you it's your fault. - the company to assume you're trying to do a bad job and treat you accordingly. But they will TELL you they're treating you nice, and give you chocolate. And expect you to love them for it - which actually works on some people. - to have your meagre wages docked for reasons you can't control or appeal. Somebody else mail the customer docs out to the wrong address? Even though you told them the opposite? Your fault. Lose pay. - to foster depression and a low sense of self-esteem DO NOT EXPECT - any sort of joy coming into work. It is no exaggeration to say EVERYBODYS motivation is to "get off the phones" because of what a soulless job that is - but there is very very little chance of doing that. - to be promoted, especially for your skills. Unless your face fits, or you go out every night with the relevant team managers and lose all those meagre wages - to be rewarded for looking after your customers. You are far more likely to get docked. - to be treated with respect, by anybody. TLDR: admiral treats its employees like it treats its customers, saying they're doing something nice while punching them in the face

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    Advice to Management

    Treat your employees with respect! Don't punish them for going to the loo! If you expect and treat your workers like they're crap that IS what you will get, and the corollary is also true. Encourage a meritocracy and your employees will want to better themselves, foster nepotism and you'll just encourage a sense of disillusionment and resentment.

    Admiral Group2015-11-12
  4. Helpful (1)

    "Good office environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Compensation and Benefits
    Former Employee - Customer Service Representative 

    I worked at Admiral Group full-time for less than a year

    Pros

    Free fresh fruits everyday. Awesome company activities

    Cons

    Targets, every other thing is fine

    Admiral Group2019-08-20
  5. "customer service"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Halifax, NS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Admiral Group full-time for more than a year

    Pros

    Nice place to work when you start a career

    Cons

    Its a great place to work, salary not competitive

    Admiral Group2019-04-01
  6. "Customer care representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Halifax, NS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Admiral Group full-time for less than a year

    Pros

    It’s amazing the over times hours are fantastic, everyone is super friendly, they really support and work with you, teachers during induction we’re awesome! And they do so much for the staff, handing out treats and having team outing parties, bringing in lunch for us every month, fresh fruit free for staff daily. Free healthy snacks on Fridays! Weekend breakfast! Free taxi chits for early weekend shifts. Discounted... bus passes, benefits start from day 1. Stable full time hours and 6 weeks of holiday pay!

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    Cons

    Phone job, some rude customers - totally with it-tough!

    Advice to Management

    Keep it going !

    Admiral Group2018-08-27
  7. Helpful (2)

    "They tell you that the frontline staff are the most important asset to the company..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Halifax, NS
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Admiral Group full-time for more than 3 years

    Pros

    -Employee Share Scheme/Dividends -Fresh Fruit Daily -Lots of vacation time + accrued time

    Cons

    -Incredibly disparate incentive structure purportedly based on how difficult a given employee's skillset is. The difference in incentive caps are *not* proportional. -Significant cutbacks to medical/extended health benefits as of August 1, 2016 with only a few weeks' notice but higher premiums -Major lack of flexibility with regards to scheduling and allowances for vacation/accrued time -A significant amount of... middle-managment apathy getting blamed on staff by upper management -Advancement is *very* nepotistic. Emphasis on sycophants over skilled candidates. -Salaries are not competitive, changes to payscale do not reflect inflation -6am Weekend shifts - for some of us this means getting up as early as 4:00am for a job which is normally 8:30-5.

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    Advice to Management

    Wake up. You're pushing your best and brightest out the door. Senior Management/Operations need to stop turning a blind eye to the garbage performance of middle management.

    Admiral Group2016-09-17
  8. Helpful (1)

    "amazing place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Representative in New Delhi
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Admiral Group full-time for more than 3 years

    Pros

    I worked with admiral group, India for 3 years. It's a good place to work, fun activities, bonus, shares, good salary , retention bonus, incentives, free fruits, away day and many more. Learned a million things from the company, flexible timing, everything was amazing until they played politics after dedicated so much, multi tasking, handling multiple products. Still it's a great company. To be with them you need to... be a bit careful with higher management(you need to butter them). Than you will survive long.

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    Cons

    just one cons really, they will play you fool n remove by giving some lame excuse to avoid paying out shares ( as per my opinion) because as per my opinion I have seen people asked to leave just before they complete 3 years.

    Advice to Management

    management is ok...don't listen to much to fakers...

    Admiral Group2016-08-18
  9. Helpful (4)

    "Meh, not much to say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Halifax, NS

    I have been working at Admiral Group full-time for more than 5 years

    Pros

    Good people to work with, job is OK when you get to a point where people leave you alone to do you job. Depends what manager you get really.

    Cons

    too much meddling by managers. They need to let people work. small people who blame everyone else for their own short comings. Pressure tactics suck. Micromanagement nightmare.

    Advice to Management

    LEAVE PEOPLE ALONE TO WORK!

    Admiral Group2016-05-09
  10. Helpful (9)

    "Employee Concern over Privacy Rights"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Halifax, NS
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Admiral Group full-time

    Pros

    The pay is OK, but the stock 'options' you are offered are worthless unless you stay 2-3 years from the time you receive them and are clawed back when you leave; vapor asset.

    Cons

    There is currently a push to have employees sign over their rights to Facebook, Twitter and any other social media site they're currently using. Management is violating basic privacy rights through the collection, use and storage of information that is personal in nature. Therefore, I implore my peers who read this to please open a case with the privacy commissioner based on the following: Work and my life... outside of work is now being vetted. Pushed upon me as as "Work-blending' as pressure tactics are in place to force employees to spend time outside of work with their managers. I have a family, and I’m not interested in ‘hanging out’ with supervisor outside of work with a friendly threat of being fired if I do not. There are also a lot of instances whereby management are in a position of power and are exerting their influence to force relationships with employees. If someone from the labor board or privacy commissioner’s office read this, please investigate.

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    Advice to Management

    Please stop pressuring employees to spend time with you outside of work - many of us do not want to.

    Admiral Group2016-04-09
Found 11 reviews