Air France Passenger Service Agent Reviews | Glassdoor.co.uk

Air France Passenger Service Agent Reviews

Updated 24 Jul 2019

To filter reviews, or .

Found 18 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
16%
Recommend to a Friend
Air France CEO Anne Rigail
Anne Rigail
0 Ratings
  1. "The best company to work for if you’re not a passenger service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in Paris
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Air France for more than a year

    Pros

    The travel benefits are one of the best in all airlines. You have a lot of days off. Made really good friends at work.

    Cons

    As a passenger service agent in CDG, your planning everyday is made randomly by supervisor. You don’t have time to eat, I have never eat at work since there are no breaks. Because the break for you to eat is put at the end of your day. People there are wether nice or really bad and want to put you down for them to be upgraded in a supervisor position. Passengers can be rude but it’s the same in every company, here the...

    Show More

    Advice to Management

    People in front of the passengers at the airport are human. Many co workers have been through depression. Rules have to be changed for a better understanding of the employees and the passengers.

    Air France2019-07-25
  2. "Know What You Are Getting Into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Air France full-time for less than a year

    Pros

    Interesting work environment Meet new people

    Cons

    Stressful Low pay Not much room for growth

    Air France2019-07-18
  3. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Passenger Service Agent 
    Recommends

    I worked at Air France part-time for more than a year

    Pros

    Discounted travel benefits, medical, good environment

    Cons

    Work every weekends and holidays.

    Air France2019-05-21
  4. Helpful (5)

    "Not worth the headache"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in New York, NY
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Air France full-time for less than a year

    Pros

    Flight benefits are literally the only reason people stay here. They kick in 6 months after you start. Low cost domestic flights on other airlines. Only buddy passes on Air France flights.

    Cons

    Management is poorly trained. They’ll email each other instead of confronting employees on issues. Obvious favoritism. They told us we weren’t worth more than minimum wage pay and if we don’t like it we can leave. When things got hectic at the airport managers were nowhere to be found leaving employees to figure everything out themselves.

    Advice to Management

    RETRAIN YOUR MANAGERS! Respect employees!

    Air France2018-03-22
  5. "Passenger Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in Gainesville, VA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Air France for less than a year

    Pros

    Fun experience working at the airport. Few flights.

    Cons

    The people can be difficult to work with

    Advice to Management

    Increase pay

    Air France2016-11-09
  6. "Pros and cons always"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in San Francisco, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Air France for more than a year

    Pros

    World wide travel benefits + lots of Zed agreements Decent 401K Sick pay, PTO Free medical, and affordable dental and vision plans (San Francisco station only) - since SFO requires all employers mandatory to offer free medical plans (Other station may have to pay premium) Station is growing Great Co workers Supervisors are really helpful

    Cons

    AF/KL joint station (workload 2 AF / 2 KL flights) Always short staffs, not enough manpower Constantly having issues with swissport (ground, operation handling)

    Air France2016-05-18
  7. "Passenger Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in San Francisco, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Air France part-time for more than a year

    Pros

    Pretty good incentives in health insurance, 401k, travel benefits, and free parking at the airport. Also all the staff are relatively friendly that the working circle has a bit sense of belonging and family within.

    Cons

    Little career opportunity to move up for a station with limited number of staff compared to bigger domestic airlines. It is difficult to move upwards without any personnel leaving in the above levels.

    Advice to Management

    Should consider more incentives to motivate staff, perhaps a more friendly working environment to build up teamwork morale. It is understandable that this is only a part-time position with a limited number of hours, plus the alignment of workers' pay with other airlines at the airport are similarly not sustainable for an income.

    Air France2015-12-01
  8. Helpful (1)

    "good environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in Bhopal
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Air France part-time for less than a year

    Pros

    duty too much good salary

    Cons

    hardwork too much not well payed

    Air France2014-09-29
  9. "Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in New York, NY

    I worked at Air France full-time for more than a year

    Pros

    Excellent way to learn about customer service and great training is provided. You get to meet people from all over the world. Once you get a hang of it, it can be a lot of fun.

    Cons

    Life/work balance is poor and the hours are very long. The pay isn't competitive so you have work overtime here amd there. Very difficult to get weekends off.

    Advice to Management

    Be more attentive to staff

    Air France2014-08-11
  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Air France full-time for less than a year

    Pros

    They really do believe in training the right way.

    Cons

    They overstaff sometimes.It doesn't take that many people to run a departure at the gate.

    Advice to Management

    none

    Air France2013-11-02
Found 18 reviews