Air France Reviews

Updated 27 Jun 2020

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3.9
83%
Recommend to a Friend
86%
Approve of CEO
Air France Chief Executive Officer Anne Rigail
Anne Rigail
45 Ratings
  1. "Great company to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Social Media Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air France full-time

    Pros

    Working from home. Teamwork is great. Good and open relationship with Supervisors and Team Leaders

    Cons

    No cons so far

  2. "Good energy"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care in Wembley, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Air France part-time

    Pros

    Travel, nice environment in the office

    Cons

    Unsociable shifts and difficult to have holidays when you want them

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  3. "X"

    4.0
    Former Employee - Supervisor in Wembley, England

    I worked at Air France full-time

    Pros

    Rest perks and young environment

    Cons

    Low salaries. basic equipment, long hours no canteen

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  4. "Good experience, not enough pay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Contact Agent in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Air France full-time for more than a year

    Pros

    Good working environment, great travel perks, nice offices, good location.

    Cons

    Hard to progress both in salary and position for people with certain skills. Pay is not enough for the amount of knowledge and responsibilities you have.

  5. "Great if you have no ambitions"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Contact Agent in Wembley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air France full-time for more than a year

    Pros

    Flexible work with shift swapping to minimize the amount of holiday use The best colleagues I have ever had. Great team spirit. Good benefits (discounts on flights) Good area - tube/train station is close and there is a good selection Recognition and incentives Good training provided Operational manager is excellent - listens and takes action

    Cons

    Salary below market range Supervisors act as middle management and fill no function. They have no technical skill and have forgotten their customer skills - therefore end up putting all of the coaching work on the underpaid team leaders . Some team leaders (not all) deliver no support and take no ownership in difficult cases. No career development/opportunity. No dynamic work - same thing everyday No consequences for under performing staff as long as they are close enough with TL's/supervisors

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  6. "Good tickets allowance"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contact Center Agent in Wembley, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Air France full-time for less than a year

    Pros

    37.5h/week 25 day per years

    Cons

    Work on the week end

  7. Helpful (1)

    "customer service"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Air France full-time

    Pros

    nice office in London, multicultural environment

    Cons

    the management is not really focused on the teams

  8. Helpful (1)

    "Messy place to work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Elite Contact in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Air France full-time for more than 5 years

    Pros

    it used to be possible to buy cheap tkts

    Cons

    the company's a mixture of a Frenche ministry office and a messy back alley company

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  9. Helpful (3)

    "Ridiculous"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Air France full-time for more than 3 years

    Pros

    Travel benefits. Millions of ways to waste time and get away with it. Perfect for people who don’t expect much from themselves and others. At least (and thank god) Pilots seem to be trained better than ground staff and office folks

    Cons

    Poorly trained management. No long term strategy. You will never be recognised for work, only for your rapport with certain supervisors and managers. Bad work ethic in all departments.

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  10. "Air France"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Officer in London, England

    I have been working at Air France full-time for less than a year

    Pros

    languages, team, new tools, help

    Cons

    pressure, time limits, control, targets

Found 113 reviews