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Airtricity Reviews

Updated 1 November 2017
32 reviews

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2.5
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Airtricity Managing Director Stephen Wheeler
Stephen Wheeler
14 Ratings

32 Employee Reviews

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  1. "Call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre in Belfast, Northern Ireland
    Former Employee - Call Centre in Belfast, Northern Ireland
    Doesn't Recommend
    Neutral Outlook

    Pros

    Free breakfast on payday. Cold sausage baps with no butter

    Cons

    Targets that keep changing. Compliance mad. Mini managers always ready to do you over

    Advice to Management

    Stop blowing smoke up people who don't deserve it


  2. "Excellent Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - County Antrim in Belfast, Northern Ireland
    Current Employee - County Antrim in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good working environment with excellent people who make working life easy

    Cons

    No issues working with this company

    Advice to Management

    Keep looking after staff and encouraging an excellent working environment


  3. "Sickening bully boy tactics for newbies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gas Department in Belfast, Northern Ireland
    Current Employee - Gas Department in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good salary, Good pension, sociable working hours, great incentives such a tickets for events etc strong health and safety policy and very clean office environment

    Cons

    You cannot trust the managers, team leaders or trainers (obviously not all of them but a high percentage nonetheless) Have witnessed a lot of the newer staff being the butt of jokes and being talked about in public areas in the office with no discretion whatsoever, highly unprofessional behaviour, heard a trainer from Dublin express his disdain for a number of the newer guys to a team leader who did not come to their defence, rather he joined in stressing that their performance is hurting his stats, maybe do what a TL should do and give guidance and support for somebody there less than two months??? Also you dare not take a day off with a legitimate illness as serious doubt will be cast over it, witnessed and overheard trainers talking about how one guy was treating the company as a walkover despite having doctors notes expressing the seriousness of his condition, disgusting behaviour. One guy already walked out last week to work in a bar over the things he was hearing, says it all really doesn't it?

    Advice to Management

    Keep a very close eye on what's going on in the Belfast office. It's not so much the staff that have been in belfast over the years in gas, credit control etc but the new appointments from the Dublin office for the home and business dept. They're not winning over us that have been here for a few years let alone the new guys that they're giving a hard time to, ROI bully boy tactics won't work here.


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  5. "Outsourced Residential Energy Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Energy Advisor in Belfast, Northern Ireland
    Current Employee - Residential Energy Advisor in Belfast, Northern Ireland
    Doesn't Recommend
    Neutral Outlook

    I have been working at Airtricity full-time (Less than a year)

    Pros

    Self Management
    Work at own pace
    Good pay
    Opportunity for advancement

    Cons

    Ever changing sales targets
    Working in poor weather
    No fuel allowance
    High staff turnover
    No job security


  6. "Only for the people I wouldn't have stayed as long!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Airtricity full-time (More than 3 years)

    Pros

    People were lovely. There was a great team spirit
    Move to new building was great.

    Cons

    Salaries were not in line with market vendors
    When company moved staff parking was not considered was a huge issue.
    Bonus & benefits were pointless and not reviewed fairly didn't matter how hard you worked.
    Management were unapproachable & unhelpful, how they are still in managerial positions I don't know.


  7. "A sham operation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Dublin, Co. Dublin (Ireland)
    Former Employee - Customer Service Advisor in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Airtricity full-time (Less than a year)

    Pros

    Nice people that I worked with directly. Work life balance is good as you can just leave as soon as your shift is done.

    Cons

    Oppressive and illegally operating HR team giving warnings to staff for being sick, even with a doctor's note. One colleague was asked; 'Do you think that you're able for the job?' Put THAT in writing and send it to staff.

    Management were pretty useless and spent more time trying to slap wrists than to improve anything. My team leader had a disgraceful attitude to customer issues, once suggesting it was an elderly customer's fault for not reading the fine print. Just an embarrassment. The management use the NPS thing to constantly tell staff that they 'could have done this better.' NPS used as a performace indicator is a time bomb waiting to go off. You'll have to defend disciplining staff on the back of customer's random survey response to the Labour Court someday and watch how that goes. Too many trashy staff who are just horrible to other people there, running around unchecked. If you have an issue with someone being rude, prepare to get in trouble yourself.

    It's honestly the most unprofessional company I've ever worked in. One team leader would curse and swear at staff over comments he THOUGHT they made but didn't. Think first, THEN act.

    The poor salaries are representative of the bigger picture. Obviously the company doesn't expect any more from the staff, so pays them pittance. So, in turn, staff see no reason to make a proper effort... Catch 22. The wages are likely kept low to ensure high staff turnover. This means that staff just leave so that they don't need to address the pay issue. Keep annoying staff by disrupting them and nitpicking so that they leave.

    Management always asking people to complete a GPTW survey with all their rubbish is bad enough, try that survey next year; in 2017 management announced company wide random drug and alcohol testing. Just insulting, leaves a real taste of distrust and of course, the usual 'if you've nothing to hide, what's the problem' reply was their attempt at justifying this nonsense.

    I just left, the rubbish salary and hapless middle management just meant enough was enough.

    Also worth noting the share performance in Feb 2017. Down in value over 60%.... That's extremely worrying.

    Advice to Management

    Stop assuming all of the staff are stupid and don't know their rights and the COMPANY'S obligations. You CANNOT give someone a written warning for being out sick. You CANNOT ask staff if they think they aren't able for the job. You CANNOT discipline staff over a customer survey that they have no control over.

    Cop on to yourselves and shape up.


  8. "Too many clicks......Management is a joke."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Airtricity full-time

    Pros

    Location is great,that's about it.

    Cons

    Only way to get promoted is to be part of the golf society or play table tennis.

    Advice to Management

    Stop promoting friends


  9. Helpful (4)

    "Needs so much improvement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leopardstown (Ireland)
    Former Employee - Anonymous Employee in Leopardstown (Ireland)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great colleagues(Not at management level)
    Lovely Office
    Interesting Industry

    Cons

    Nepotism - Its the main problem here. Great people are not given the oppertunitues they deserve and could excel in because the jobs are given to family/friends/family friends etc.
    Awful Management - In my 3 years here I worked in 2 different departments. I had 4 team leads and 2 managers, and every one was awful. Every manager/team lead is part of a cliche. They will always remain like this because of the nepotism. If you are not part of it, you have no hope of ever progressing in this company, no matter how hard you work/long you are there/well suited for the job. It was my main reason for leaving and many others who I worked alongside who felt they were wasting time here. The managers are like children in here, swanning around in cliches, having the "LOLZ" with their cliches. If you are a part of the cliche you can do whatever you like, take time off for golf, table tennis, longer lunch etc.
    Wages - Scarily bad. So underpaid compared to competitors.
    Surveys - Its like they try to brainwash you into thinking its a great place to work. Its not. No one believes it in there. I once had a manager preach about how honest everyone should be, and then when the scores came out, was asking staff who spoke negatively to come forward to "resolve" the issues even though its "anonymous". It made people feel uncomfortable.
    Facilities/Reception - Awfully mannered front of house staff. Whether its just greeting you (you get a grump), parking queries, forgot your access pass, anything they are ALL extremely rude - and for FRONT of HOUSE too! Its laughable.

    Advice to Management

    Stop the nepotism - You will never have the correct people in the correct jobs - and the correct people will leave due to feeling worthless, seeing people less deserving getting the roles.
    The pay seriously needs to be looked at.
    The managers need to grow up and start acting like managers and not friends/head of cliches.
    Get some welcoming staff on the front desk! People starting work do not wanted to be greeted with a sour face.


  10. Helpful (1)

    "AbsoluteTurmoil"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Airtricity full-time (More than 10 years)

    Pros

    Clean open office environment some great people although moral at an all time low

    Cons

    Company in turmoil, no direction, poor leadership, cronyism, nepotism and management don't listen to the staff.

    Great place to work initiative is awkwardly superficial and complete waste of time. There are a lot of limited senior managers who are incompetent and out of their depth who refuse to accept anything other than manufactured positivity.

    NPS results being manipulated by underpressure staff and customers leaving on mass.

    Avoid at all costs

    Advice to Management

    Listen to staff, stop the cronyism, cut out the artificial positivity and face facts, every department is in turmoil and all the talent have walked leaving a huge knowledge gap, ask yourself why???


  11. "More good than bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Dublin, Co. Dublin (Ireland)
    Current Employee - Administrator in Dublin, Co. Dublin (Ireland)
    Recommends
    Approves of CEO

    I have been working at Airtricity full-time (More than 5 years)

    Pros

    Great people, nice office and decent benefits

    Cons

    Below average pay seems to be an issue


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