Airtricity Reviews | Glassdoor.co.uk

Airtricity Reviews

Updated 10 May 2018
36 reviews

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2.6
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Airtricity Managing Director Stephen Wheeler
Stephen Wheeler
17 Ratings

36 Employee Reviews

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  1. "Excellent Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - County Antrim in Belfast, Northern Ireland
    Current Employee - County Antrim in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good working environment with excellent people who make working life easy

    Cons

    No issues working with this company

    Advice to Management

    Keep looking after staff and encouraging an excellent working environment


  2. "Call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre in Belfast, Northern Ireland
    Former Employee - Call Centre in Belfast, Northern Ireland
    Doesn't Recommend
    Neutral Outlook

    Pros

    Free breakfast on payday. Cold sausage baps with no butter

    Cons

    Targets that keep changing. Compliance mad. Mini managers always ready to do you over

    Advice to Management

    Stop blowing smoke up people who don't deserve it

  3. "Sickening bully boy tactics for newbies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gas Department in Belfast, Northern Ireland
    Current Employee - Gas Department in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good salary, Good pension, sociable working hours, great incentives such a tickets for events etc strong health and safety policy and very clean office environment

    Cons

    You cannot trust the managers, team leaders or trainers (obviously not all of them but a high percentage nonetheless) Have witnessed a lot of the newer staff being the butt of jokes and being talked about in public areas in the office with no discretion whatsoever, highly unprofessional behaviour, heard a trainer from Dublin express his disdain for a number of the newer guys to a team leader who did not come to their defence, rather he joined in stressing that their performance is hurting his stats, maybe do what a TL should do and give guidance and support for somebody there less than two months??? Also you dare not take a day off with a legitimate illness as serious doubt will be cast over it, witnessed and overheard trainers talking about how one guy was treating the company as a walkover despite having doctors notes expressing the seriousness of his condition, disgusting behaviour. One guy already walked out last week to work in a bar over the things he was hearing, says it all really doesn't it?

    Advice to Management

    Keep a very close eye on what's going on in the Belfast office. It's not so much the staff that have been in belfast over the years in gas, credit control etc but the new appointments from the Dublin office for the home and business dept. They're not winning over us that have been here for a few years let alone the new guys that they're giving a hard time to, ROI bully boy tactics won't work here.


  4. "Outsourced Residential Energy Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Energy Advisor in Belfast, Northern Ireland
    Current Employee - Residential Energy Advisor in Belfast, Northern Ireland
    Doesn't Recommend
    Neutral Outlook

    I have been working at Airtricity full-time (Less than a year)

    Pros

    Self Management
    Work at own pace
    Good pay
    Opportunity for advancement

    Cons

    Ever changing sales targets
    Working in poor weather
    No fuel allowance
    High staff turnover
    No job security


  5. Helpful (2)

    "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Control in Dublin, Co. Dublin (Ireland)
    Current Employee - Credit Control in Dublin, Co. Dublin (Ireland)

    I have been working at Airtricity full-time (Less than a year)

    Pros

    Good team activity, Chance of advancement .

    Cons

    Male Staffs are rude towards women, lack of authority by management.

    Advice to Management

    Be Management and control your staff's. There's one thing of office banter and another which is male bullying and blantly sexual harassment and insult


  6. Helpful (1)

    "Mis-managed and cheap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Airtricity full-time (More than a year)

    Pros

    The office is nice, and within walking distance of the Luas and bus, and some park and ride parking in Sandyford. The office culture is safety.

    Cons

    Where to start!
    - People treated like serfs, given little or no information to keep them from questioning management decisions.
    - Really limited parking, which is supposed to be allocated based on tenure, but actually is given to corpulent middle-managers living nearby.
    - No relevant training provided for the job.
    - Employees underpaid of the role they're in. Occasional games of ping-pong do not make up for low pay.
    - People asleep in the toilets upstairs during the day.
    - Canteen increasing prices every week, for poor quality, despite the company subsidizing the catering company running the canteen.
    - No way to work from home, and you'd not be allowed anyway if you could.
    - Cheapskates in terms of pay and things like having employees bring in their own teabags.
    - Re-orgs every 4 to 5 months, based on the winners of the latest middle-management turf battle.
    - Customers and employees leaving in droves, with no-one asking why.

    Advice to Management

    Learn to manage, but not by reading cheap self-help books.


  7. "Nobody Cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Dublin, Co. Dublin (Ireland)
    Current Employee - Manager in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Airtricity full-time (More than 3 years)

    Pros

    Nice people. Good Canteen. Near M50 and N11 so location is good, if you can avoid one of the major cons below,

    Cons

    A revolving door of staff and managers. Training is a joke. Facilities are the rudest people you could meet and parking is located 20 minutes from the building. Nobody cares about the staff or their concerns. HR are bullies and forget the end of year review. You will be screwed on that at the decision of senior management who treat staff with utter contempt. A disgusting environment. You're expected to be in early and leave late. Answer calls in the evening or respond to emails after hours. If you don't do it you are not a team player and you're made feel useless. OH and don't forget that managers were actively asked to leave positive reviews on this website.

    Two reasons to avoid here. Pay is below industry standard and if you need to drive to work forget it.

    Advice to Management

    There is a reason you lose staff almost as fast as you lose customers. Arrogant bullies make up the majority of managers. You have no real leaders. Why is that?

  8. "Good community feel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People work together well and look out for each other

    Cons

    It’s part of a big organization so like many other there are processes and procedures to follow, which can feel cumbersome sometimes


  9. "Can't seriously recommend this place. Only if you're stuck."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Dublin, Co. Dublin (Ireland)
    Former Employee - Customer Service in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Airtricity full-time (More than a year)

    Pros

    Job is very easy, the office is nice and bright, take no work home at all, most of the people I worked with directly were sound. Luas right outside, bike lock up in the basement, nice and quiet around the building. Got to talk to some great customers, I remember the nicer ones more than the angry ones. Relaxed environment in many ways..

    Cons

    The only placed I've ever worked where being confident and ambitious was seen as arrogance. Any other place I've worked in you were asked what more you wanted for yourself, career, continued learning, etc. Not in SSE Airtricity. I wanted to learn and do more, some of the middle managers raised eyebrows and gave the whole 'too big for your boots' shtick. Had to get out, no chance for real progress in there. Some middle management thought €30k per year was a very senior salary amount, talked about living wage. That's fair enough if you live with your parents, but rent has to be paid...

    Some of the staff were just uncivilised, I didn't always get the feeling I was working with good talent, I'm sorry to say.

    Management seemed underworked, maybe there was too many of them. They seemed to focus a lot on nonsense like discipline, etc. I got in trouble for something and had to have 3 meetings with management, no disciplinary, etc. (See above - too big for your boots) I haven't known management to have so much time to drag things out, should be short, direct, carry on. Was just a bit pathetic, made me lose respect for the company to be honest.

    Staff constantly complained about the lack of parking, I got sick of listening to it. You're not entitled to a parking space cos you choose to drive. It's 2017/2018 - carparks cost millions, it's up to you to get to work, cycle, take the luas, take a bus. Nobody is entitled to a car park space unless they're senior management, even then, depends on the company. Working in the city centre now, there's no parking with this job. Everyone sorts own transport, you wanna park, pay yourself in a multi story.

    Advice to Management

    To very senior management; streamline your middle and dept management, try to route out the nepotism. Have more structured continuous learning and improvement. There's too many people doing too little work. You could increase salaries if you got rid of all the middle management and supervisors.


  10. Helpful (2)

    "Only for the people I wouldn't have stayed as long!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Airtricity full-time (More than 3 years)

    Pros

    People were lovely. There was a great team spirit
    Move to new building was great.

    Cons

    Salaries were not in line with market vendors
    When company moved staff parking was not considered was a huge issue.
    Bonus & benefits were pointless and not reviewed fairly didn't matter how hard you worked.
    Management were unapproachable & unhelpful, how they are still in managerial positions I don't know.


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