Alaska Airlines Reviews | Glassdoor.co.uk

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Alaska Airlines Reviews

Updated 25 May 2017
260 reviews

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Full-time Part-time

260 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 42 reviews)

  • Work from home, travel benefits, great health care (in 29 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 21 reviews)

  • Work/life balance could be better (in 9 reviews)

More Pros and Cons

  1. "CSA"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great coworkers and love the uniforms!

    Cons

    low pay and all seniority based


  2. Helpful (1)

    "Aircraft Maintenance Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Family attitude with good benefits and opportunity to advance in your position. Good pay with new contract keeping them among their industry peers.

    Cons

    Very few maintenance bases which keeps you in expensive areas. Upper management tends to look at maintenance as an expense rather than an asset.

    Advice to Management

    Take a look at where the operation would be without a maintenance department. Treat your technical department as equals and treat the hangar as a work area not a venue for meetings and as storage for things that get in the way of maintenance.


  3. "CSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csa Front End in Anchorage, AK (US)
    Current Employee - Csa Front End in Anchorage, AK (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    We receive great benefits and they treat us well on the job. There are plenty of opportunities for advancement in the company.

    Cons

    The pay is a little low and everything like vacation bids and shift bids are based on seniority and hen you first start its a little rough.


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  5. Helpful (1)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines (More than 10 years)

    Pros

    Good benefits, good working relationships

    Cons

    Difficult to advance unless you are friends with management

    Advice to Management

    Train and hire from within


  6. "Underpaid"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines full-time

    Pros

    Jd power winners for customer service

    Cons

    Work holidays, treated poorly by passengers


  7. Helpful (1)

    "Alaska Spirit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA (US)
    Former Employee - Customer Service Representative in Seattle, WA (US)
    Positive Outlook

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    I enjoyed the training, the "Alaska Airlines Spirit", and the friends I made while employed with Alaska Airlines. The starting pay is low but the health insurance benefits were great.

    Cons

    The probation period is more stressful than necessary in my opinion. With flights very full, it was difficult, if not almost impossible, to take advantage of the flight benefits.

    Advice to Management

    Bring more of the "Alaska Airlines Spirit" built and encouraged during training into the actual airport stations. New employees don't need additional stress.


  8. Helpful (2)

    "Legacy and modern clash"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    People are incredibly friendly. Very helpful. Great opportunities for growth, especially if you're a fairly intro level or less educated worker. The airline is a fun and exciting place to be in.

    Cons

    The executive team is unaware of how technology will change how people will fly. High level managers tend to protect their turf, and collaboration is tough to come by, since it seems everyone is afraid to really open up and help other teams. At the same time, people are really open to helping other teams. It's a super weird paradox.

    Advice to Management

    At some point someone or some organization is going to take airline and turn it on it's ear. It would be much better for you to do some serious searching to find the right leaders to help you be ready, or be the company that does the turning.


  9. Helpful (5)

    "The free travel isn't even worth it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Sales Agent in Seattle, WA (US)
    Former Employee - Reservations Sales Agent in Seattle, WA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (More than 3 years)

    Pros

    The Flight benefits are amazing, you can fly stand by on any Alaska flight you want any time you want, and after 6months you can fly stand by on other airlines for a small fee as well. The health insurance is also pretty nice. Coworkers are like a family. You can work from home if you want to.

    Cons

    Everything else. The pay... you will make more working at a fast food restaurant in downtown Seattle, and you will probably like the job more too. The management sucks. They treat you like preschoolers. You are watched 24/7, they have no trust in their employees, if you do one tiny thing wrong they watch you for weeks. You are constantly monitored, on calls and off calls. Favoritism is definitely a thing that is played there as well. If you aren't a favorite of management, you don't advance anywhere. You don't get anything, ever. If you have to go to the bathroom more than once a day not during your assigned break time (which you must take on time exactly or you get in trouble), you get in trouble. The attendance policy is pure BS. If you are sick, late, get into a car accident, someone in your family dies, you get injured, you're pregnant and have morning sickness, any of that more than 3 times in a YEAR, a whole year, you get put into a step of discipline for attendance. Oh, and thats only if you pass your 6month probation. If you are still on probation and you call in more than twice, you're fired. Also, you get a set schedule, unless you're brand new. But don't ever count on working that set schedule every week. Your 40hours turns into 60hours real quick with mandatory overtime, and you cant say no. You say no, you're in trouble. Did I mention you'd make more money working at a McDonalds???

    Advice to Management

    STOP TREATING YOUR EMPLOYEES LIKE PRESCHOOLERS. They are all adults and know how to take care of themselves, every single one of them. Also, have some respect and give everyone an equal opportunity to advance and learn/train in new things. Stop playing favorites, it gets old and looks bad. Maybe if you knew how to run a department your turnover rate wouldn't be so horrible. People don't quit jobs because they love them, FYI.


  10. Helpful (2)

    "Call Center At Home Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines full-time

    Pros

    At Home, Flight Benefits but have not been able to use

    Cons

    Constant talk of stats, call handling time, and daily request to log overtime, otherwise you get mandatory overtime. Creates resentment when it is a really difficult job. I've worked for other airlines and this has not been a good experience. In fact I am deeply disappointed that they treat call center and at home agents so poorly in not valuing their time, not just with constant mandatory overtime but a very out-dated and confusing log in system in login overtime and submitting bids. Management needs to give incentives when so much is expected and some calls are very hard as people yell and get mad at you. We constantly have to tell people things they don't want to hear, yet we HAVE to work overtime, even when we are burned out and then constantly reminded to show the Alaska Spirit in customer service! It's maddening and just so disappointing when it would not take that much to show appreciation for agents that bring in so much money for the company.

    Advice to Management

    Make call center and at home agents much more of a priority and don't micromanage to the point that you hate your job. Actions speak louder than words and a thank you for working mandatory overtime just is NOT helpful. Taking call after call is hard and there should be more incentives and better treatment even in facilities and software so outdated.


  11. Helpful (1)

    "Good Company with a vision, still room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Customer Service Agent in Denver, CO (US)
    Current Employee - Lead Customer Service Agent in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than 10 years)

    Pros

    -Majority positive, helpful, hardworking employees
    -Culture of safety, timeliness, doing the right thing, and best job that you can
    -Quality product and services provided

    Cons

    -Often understaffed during busy seasons
    -Like some places, sometimes a few bad apples

    Advice to Management

    -Increase employee resources and staffing during busy times
    -Consider facilitating allowing staff to assist operations throughout the system during busy seasons


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