Alton Towers Resort Reviews

Updated Aug 26, 2021

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Found 126 of over 154 reviews

3.5
68%
Recommend to a Friend
70%
Approve of CEO
Alton Towers Resort CEO Nick Varney
Nick Varney
57 Ratings
Pros
  • "fun exiting free tickets differt every day(in 23 reviews)

  • "Good company benefits and good pay(in 9 reviews)

  • Cons
  • "Long hours, some hard work and lots of cleaning(in 17 reviews)

  • "3 per show and alton towers making(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Amazing

      Jul 30, 2021 - SPA Team Lead in Alton Towers, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free entry to themepark Spa treatments Comission

      Cons

      There is no cons working here

      Be the first to find this review helpful

      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write this review. It is great to read that you enjoy working at the Resort and believe there are many benefits. Best Wishes Alton Towers Recruitment Team

    2. 4.0
      Current Employee, less than 1 year

      Lovely people

      Aug 26, 2021 - F & B Host in Alton Towers, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly staff Pay is ok Free tickets to merlin attractions

      Cons

      Nightmare if you don’t drive

      Continue reading
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    3. 5.0
      Current Employee

      Is a good place to work

      Jul 13, 2021 - Cleaner in Alton, West Midlands, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is a good work environment

      Cons

      It is quite a long commute

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      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write this review. It is great to read you believe the resort has a 'good work environment'. Best Wishes Alton Towers Recruitment Team

    4. 1.0
      Former Employee

      Awful company to work for

      Aug 13, 2021 - Receptionist in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free tickets That’s the only pro

      Cons

      Managers not loyal and would throw you under a bus to save themselves! Blatant liars all of them. The place is filthy, if it doesn’t ‘look’ dirty it’s not cleaned. Guests find all kinds of items under beds including used condoms. All the managers and team leaders are in relationships and work alongside each other so unless you are sleeping with someone don’t expect promotion The managers are lazy and unsupportive It’s so short staffed you are expected to work longer hours, extra shifts etc No social distancing was happening behind closed doors, so many people had COVID and were serving guests in the restaurants etc knowing they’d been in contact. Avoid this place like the plague

      Continue reading
      1 person found this review helpful
    5. 2.0
      Former Employee

      Receptionist

      Jul 13, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      8 hour shifts Friendly staff 2 weekly pay

      Cons

      Standing all day Lack of breaks

      1 person found this review helpful

      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write a review. It is great to read that you believe the Resort has 'friendly staff', we appreciate that operational roles can be physical and although we adhere to legal minimum break periods I will ensure that your comments are passed on to the relevant staff members. Best Wishes Alton Towers Recruitment Team

    6. 1.0
      Former Employee

      Worst company to work for

      Aug 2, 2021 - Housekeeper in Alton Towers, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The tickets but only if you can get the time off to go as they over work you

      Cons

      No training No experience Nobody cares Money is terrible Transport terrible Management shocking You only have a certain amount of time to clean a room and with it being short staffed don’t matter if the room didn’t look like it needed hooving it does not get done just change the bed and the 3 T’s make sure it had towels toilet paper and tea and that’s in covid times aswell

      Continue reading
      2 people found this review helpful
    7. 3.0
      Current Employee, more than 5 years

      OK..

      Jul 8, 2021 - Conference Host 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you get to work with some nice people its easier to work and you'll make friends and the shifts become happier. If you work in Splash you have a birds eye view of the waterpark esp flambos restaurant. Hard work if you are in Conference, Crooked spoon or any department on your own..they will make you do 3 people's jobs to cut money. Tickets to the theme parks in the UK

      Cons

      Can be bullied and I heard other people getting bullied by kitchen staff, hosts...I also seen people walk out Conference have a tendency to work overtime. I didn't enjoy nights in crooked spoon. If you don't specify early a reason why you want another job on the shift they'll give you a rubbish job like taking heavy takeout bags, sent out on foot walk miles hundreds of times a shift over delivering food...they still expect you to send plates of food as well inside the restaurant..on the same shift. Some managers do nothing No free food

      Continue reading
      1 person found this review helpful

      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write this review. It is great to read that you enjoy working at the Resort where you have met great people. We do however take any concerns involving staff members very seriously and would like to hear more about this situation, please email recruitment@alton-towers.com In regards to your advice to managers, we employ candidates based on both their ability and potential, as a business we do not define capabilities based on the individuals age. Best Wishes Alton Towers Recruitment Team

    8. 3.0
      Former Employee

      Alton Towers

      Jul 4, 2021 - Ride Host 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good sense of community and forgiving bosses.

      Cons

      Travel is awful and expensive.

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      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write this review. Is is great to read that you believe the Resort has a good sense of community and understanding managers. We will however pass on your messaged regarding the £3 each way transport costs for employees. Best Wishes Alton Towers Recruitment Team

    9. 4.0
      Former Employee

      Great

      Jun 2, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun job with great people

      Cons

      Minimum wage and seasonal work

      Be the first to find this review helpful

      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write this review it is great to read that you found working at the Resort 'Fun job with great people'. Best Wishes Alton Towers Recruitment Team

    10. 5.0
      Former Employee

      Great place

      May 27, 2021 - Welcome Host 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working part of a team, great people to work with, making sure the guests have the time of their life!

      Cons

      Can sometimes be long hours over scarefest but it’s always a good laugh!

      Be the first to find this review helpful

      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write this review. It is great to read you enjoyed ''working part of a team, great people to work with, making sure the guests have the time of their life!'' Best Wishes Alton Towers Recruitment Team

    Viewing 1 - 10 of 126 Reviews

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