Alton Towers Resort Reviews

Updated 2 May 2021

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3.7
62%
Recommend to a Friend
79%
Approve of CEO
Alton Towers Resort CEO Nick Varney
Nick Varney
53 Ratings
Pros
  • "fun exiting free tickets differt every day(in 23 reviews)

  • "Good company benefits and good pay(in 9 reviews)

  • Cons
  • "Long hours, some hard work and lots of cleaning(in 17 reviews)

  • "3 per show and alton towers making(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Good workplace

      25 Apr 2021 - Student in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, helpful coworkers and quick progression

      Cons

      Long hours and sometimes at the mercy of weather

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    2. 2.0
      Former Employee, more than 3 years

      Hit and Miss

      28 Apr 2021 - Housekeeping in Alton Towers, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits such as free tickets

      Cons

      No shifts during the winter, you can be removed from your shift the night before or sometimes even the day you show up for work you're told to go home and lied to saying "We did email you" when it's well known they didn't. Employee transport is expensive, cheaper to share a taxi with a couple of friends Staff hot food is terrible, same old food every day. Leftover breakfast served often. Managers have favourites and it really shows. Therefore, there's no real progression unless you're in that bubble. COVID SPECIFIC: Making it compulsory to wear masks in guest areas regardless if you're on your own etc... and then saying we don't have to wear them in rooms that are being cleaned with multiple people in close proximity just screams guest image and lack of care for staff.

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    3. 4.0
      Former Employee

      Overall good place for seasonal work

      2 May 2021 - Retail Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      free tickets, good hours, meet new people

      Cons

      the buses were inconvenient (better to drive), pressure to hit targets

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    4. 4.0
      Former Employee, more than 3 years

      Ok

      1 May 2021 - Food and Beverage in Alton, West Midlands, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working hours and staff meals

      Cons

      Underpaid for working in a sweaty kitchen with no air con

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    5. 5.0
      Former Employee, more than 3 years

      Fun and unique job!

      24 Apr 2021 - Ride Host in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No two days are the same, so much fun and lots to learn!

      Cons

      Can be long hours in the cold during scarefest

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    6. 2.0
      Former Employee, less than 1 year

      Not treated well

      25 Apr 2021 - Waiting Staff in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None I can think of

      Cons

      Poor management staff treated very poorly Don't listen

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    7. 5.0
      Current Employee, less than 1 year

      Amazing workplace

      19 Mar 2021 - Ride Host in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun environment, great team, great training opportunities

      Cons

      None at all, can't fault

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    8. 5.0
      Current Employee, more than 3 years

      Housekeeper

      15 Mar 2021 - Housekeeper in Stoke, North West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Getting know new people around there

      Cons

      There’s not many to be honest

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    9. 3.0
      Former Employee, more than 3 years

      Good as a first job!

      24 Feb 2021 - Food and Beverage Host in Alton, West Midlands, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility; Promotion opportunity; company discount; Pension plan.

      Cons

      Stressful job; not qualified supervisors and managers; they don't respect their employees; nobody hears your opinion; they are not paying all holiday hours and you end up loosing them at the start of a new year.

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      1 person found this review helpful

      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write a review. It is great to read you believe there are 'pros' of 'Flexibility; Promotion opportunity; company discount; Pension plan.' when working at the Resort. However, we would like to hear more about your experience with managers at your time working at the Resort. Kind Regards, Alton Towers Recruitment Team

    10. 4.0
      Former Employee, more than 1 year

      Great

      5 Mar 2021 - Rides Operator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It was a great job

      Cons

      Not really anything to note

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      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write this review. It is great to hear you enjoyed working at the Resort and that you believe there are no 'cons' about working with Alton Towers Resort. Best Wishes Alton Towers Recruitment Team

    Viewing 1 - 10 of 115 Reviews

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