Alton Towers Resort Reviews
Updated 2 May 2021
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Approve of CEO
Nick Varney
53 Ratings
Pros
"fun exiting free tickets differt every day" (in 23 reviews)
"Good company benefits and good pay" (in 9 reviews)
Cons
"Long hours, some hard work and lots of cleaning" (in 17 reviews)
"3 per show and alton towers making" (in 7 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Former Employee★★★★★
Pros
Good benefits, helpful coworkers and quick progression
Cons
Long hours and sometimes at the mercy of weather
- Former Employee, more than 3 years★★★★★
Pros
Good benefits such as free tickets
Cons
No shifts during the winter, you can be removed from your shift the night before or sometimes even the day you show up for work you're told to go home and lied to saying "We did email you" when it's well known they didn't. Employee transport is expensive, cheaper to share a taxi with a couple of friends Staff hot food is terrible, same old food every day. Leftover breakfast served often. Managers have favourites and it really shows. Therefore, there's no real progression unless you're in that bubble. COVID SPECIFIC: Making it compulsory to wear masks in guest areas regardless if you're on your own etc... and then saying we don't have to wear them in rooms that are being cleaned with multiple people in close proximity just screams guest image and lack of care for staff.
Continue reading - Former Employee★★★★★
Pros
free tickets, good hours, meet new people
Cons
the buses were inconvenient (better to drive), pressure to hit targets
- Former Employee, more than 3 years★★★★★
Pros
Flexible working hours and staff meals
Cons
Underpaid for working in a sweaty kitchen with no air con
- Former Employee, more than 3 years★★★★★
Pros
No two days are the same, so much fun and lots to learn!
Cons
Can be long hours in the cold during scarefest
- Former Employee, less than 1 year★★★★★
Pros
None I can think of
Cons
Poor management staff treated very poorly Don't listen
- Current Employee, less than 1 year★★★★★
Pros
Fun environment, great team, great training opportunities
Cons
None at all, can't fault
- Current Employee, more than 3 years★★★★★
Pros
Getting know new people around there
Cons
There’s not many to be honest
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Flexibility; Promotion opportunity; company discount; Pension plan.
Cons
Stressful job; not qualified supervisors and managers; they don't respect their employees; nobody hears your opinion; they are not paying all holiday hours and you end up loosing them at the start of a new year.
Continue readingHello, Thank you for taking the time to write a review. It is great to read you believe there are 'pros' of 'Flexibility; Promotion opportunity; company discount; Pension plan.' when working at the Resort. However, we would like to hear more about your experience with managers at your time working at the Resort. Kind Regards, Alton Towers Recruitment Team
- Former Employee, more than 1 year★★★★★
Pros
It was a great job
Cons
Not really anything to note
Alton Towers Resort Response
Social Media Recruitment
Hello, Thank you for taking the time to write this review. It is great to hear you enjoyed working at the Resort and that you believe there are no 'cons' about working with Alton Towers Resort. Best Wishes Alton Towers Recruitment Team
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