Alton Towers Resort Reviews | Glassdoor.co.uk

Alton Towers Resort Reviews

Updated 24 Aug 2019

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Found 65 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
80%
Approve of CEO
Alton Towers Resort CEO Nick Varney
Nick Varney
34 Ratings
Pros
  • "Free tickets, staff discount and good pay(in 10 reviews)

  • "Alton Towers is a fun and challenging place to be(in 5 reviews)

Cons
  • "Long hours - some shifts deep into early hours(in 7 reviews)

  • "Days can be long at times but when you work in a place like Alton Towers that's bound to happen in peak times(in 5 reviews)

More Pros and Cons
  1. Featured Review

    "A magical place in a unique setting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Entertainments Technical Manager in Alton, West Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alton Towers Resort full-time for more than 3 years

    Pros

    Amazing atmosphere, Fantastic surroundings, every day is completely different. I truly love what i do, i get the chance to work on some ground breaking new attractions and events, using my knowledge from outside the resort in a truly unique environment. I am incredibly lucky to come to work, have a whole heap of fun and get paid to do so! My work colleges are more like extended family. There is no other office that... has the views this place does, or the excitement!

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    Cons

    I travel over 60min a day each way to get to work, this is a downside as its costs a lot in fuel however i only do this because i love what i do and wound't want to work anywhere else!

    Alton Towers Resort2019-05-09

    Alton Towers Resort Response

    June 10, 2019Social Media Recruitment

    Hello, Thank you for taking the time to write this review! It is great to read that Alton Towers Resort has an ‘’amazing atmosphere, fantastic surroundings, every day is completely different’’ we also love that you truly love what you do for a living. We hope that you continue ...

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  2. "ride operater"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ride Operator in Alton Towers, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alton Towers Resort full-time for more than 10 years

    Pros

    fun exiting free tickets differt every day

    Cons

    non non non non non non

    Advice to Management

    nothing

    Alton Towers Resort2019-08-24

    Alton Towers Resort Response

    September 10, 2019Social Media Recruitment

    Hello, Thank you for taking the time to write this review. It is great to read that you have been working at the Resort for 10+ years and that you believe it is fun and exciting. We hope you continue to enjoy working at the Resort. Best Wishes Alton Towers Recruitment Team

  3. "Rewarding place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food and Beverage in Alton, West Midlands, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Alton Towers Resort part-time for more than 3 years

    Pros

    Staff really came together and worked as a team. Proud to work for such a large and well-recognised company.

    Cons

    High staff turn-over; staff generally young (22 years and younger).

    Alton Towers Resort2019-08-23

    Alton Towers Resort Response

    September 10, 2019Social Media Recruitment

    Hello, Thank you for writing this review. It is great to read that during your experience at the Resort 'staff really came together and worked as a team' and that you are proud to have worked for Alton Towers Resort. We hope to see you again soon! Best Wishes Alton Towers ...

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  4. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Security in Alton Towers, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alton Towers Resort part-time for less than a year

    Pros

    good team and company to work for

    Cons

    non to report all good

    Advice to Management

    keep up the good work

    Alton Towers Resort2019-08-21

    Alton Towers Resort Response

    August 23, 2019Social Media Recruitment

    Hello, Thank you for taking the time to write this review! It is great to know the pros of working at the Resort are 'good team and company to work for' and that there are not cons. We hope you continue to enjoy working at the Resort. Best Wishes Alton Towers Recruitment ...

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  5. "Kitchen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Kitchen in Stoke-on-Trent, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Alton Towers Resort full-time for more than 3 years

    Pros

    Really nice people work with

    Cons

    Nothing at all Brilliant

    Advice to Management

    Brilliant job

    Alton Towers Resort2019-08-01

    Alton Towers Resort Response

    August 2, 2019Social Media Recruitment

    Hello, Thank you for taking the time to write this review! It is great to read that you have nice people to work with and you believe that managers are doing a brilliant job. We hope you continue to enjoy your working at the Resort. Best Wishes Alton Towers Recruitment Team

  6. "6 week"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Food and Beverage in Alton Towers, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Alton Towers Resort part-time for less than a year

    Pros

    Nice staff, good pay, good employee facility

    Cons

    only finding out shifts the week before

    Advice to Management

    Try and get shifts out earlier

    Alton Towers Resort2019-08-01

    Alton Towers Resort Response

    August 2, 2019Social Media Recruitment

    Hello Thank you for writing this review! It is great to read that you believe the Resort has nice staff, good pay, good employee facility. We will ensure your comments are passed on regarding timing of new rotas. We hope you continue to enjoy your job here at the Resort! Best ...

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  7. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front of House in Alton Towers, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alton Towers Resort part-time for less than a year

    Pros

    the skills and different opportunities

    Cons

    the travel distance is large for me

    Advice to Management

    possibly cheaper travel? free even?

    Alton Towers Resort2019-08-01

    Alton Towers Resort Response

    August 2, 2019Social Media Recruitment

    Hello, Thank you for taking the time to write this review! It is great to read that the Resort provides opportunities for employees. We do provide employee transport (10 trips for £25.00), however I will ensure your comments are passed on. We hope you continue to enjoy your ...

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  8. "Housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Housekeeper in Stoke-on-Trent, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alton Towers Resort part-time for less than a year

    Pros

    Lovely people, alright pay

    Cons

    Too much rushing around,

    Advice to Management

    Give less rooms to staff

    Alton Towers Resort2019-08-01

    Alton Towers Resort Response

    August 13, 2019Social Media Recruitment

    Hello, Thank you for taking the time to write this review. It is great to read that you enjoy working with your colleagues. We hope you continue to enjoy your time working at the Resort and we will ensure your advice to managers is passed on. Best Wishes Alton Towers Recruitment ...

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  9. "Host for flambos"

    StarStarStarStarStar
    Current Employee - Host 

    I have been working at Alton Towers Resort part-time

    Pros

    Perks at works like free tickets and discounts at some shops

    Cons

    Information inputted wrong lost out on a weeks pay

    Advice to Management

    Double check information

    Alton Towers Resort2019-08-15

    Alton Towers Resort Response

    August 23, 2019Social Media Recruitment

    Hello, Thank you for taking the time to write this review! It is great to read that you enjoy the benefits we provide at Merlin and Alton Towers Resort. We are however sorry to read that you had some issues with pay. If these have not yet been rectified please contact HR immediately. ...

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  10. Helpful (1)

    "Transport is an issue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Food and Beverage Host 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Alton Towers Resort part-time for less than a year

    Pros

    Most of the other staff are great. Really welcoming and easy to get along with. Very rarely a dull moment

    Cons

    Transport to and from work really is a huge issue! Compared to many other I live close to the resort but because I'm relying on the useless X41 service bus rather than an employee bus the earliest I can get to work is 8. My shifts are supposed to start at 7. Coming home I have to wait nearly an hour and after a 7 hour shift sitting around in a uncomfortable bus stop isn't ideal! Management is a interesting one.... They all seem like alright people but when if comes to stuff you should be able to discuss with your manager such as shifts, pay ect they don't know what to do/say!

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    Advice to Management

    Take more responsibility for staff. Especially the newer ones that do need a little bit of guidance. They also clearly have their favourites that won't be asked to do much if Anything whereas the rest will be working almost non stop

    Alton Towers Resort2019-08-04

    Alton Towers Resort Response

    August 13, 2019Social Media Recruitment

    Hello, Thank you for taking the time to write this review! It is great to read that there is 'very rarely a dull moment' working at the Resort and that staff are 'really welcoming and easy to get along with'. We are however, sorry to read about any issues related to public transport. ...

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Found 65 reviews