Alton Towers Resort Reviews
67% would recommend to a friend
(199 total reviews)
Scott O’Neil
78% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Poor management with appalling experience and qualification that have nothing to do with the job they’re supposed to be doing." (in 13 reviews)
- "Managers do not appreciate you as people, you are nothing more than an ID number to them." (in 11 reviews)
- "Minimum wage combined with the knowledge that you are doing 5 other peoples job roles completely demoralises the staff." (in 8 reviews)
- "Wages can be on the low side, along with long hours making for a difficult work/life balance." (in 5 reviews)
Found 199 of over 240 reviews
Updated 28 Nov 2023
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- 5.017 Aug 2023Chef De PartiesCurrent EmployeeAlton Towers, England
Pros
Close to home, supportive team.
Cons
It can be difficult durring off season
- 4.028 Nov 2023HousekeeperCurrent Employee, more than 5 yearsAlton Towers, England
Pros
The hours was good. Plus tickets are brilliant making friends too.
Cons
The managers and TLS are not very nice. They will move you from your position when you improve. They and put you on something that your not comfortable doing. They will separate you from your friends and don't like seen you happy. A job should not be like this but it is.
- 4.030 Oct 2023HousekeeperFormer Employee, more than 1 year
Pros
Good first job for students Lots of benefits through Merlin Great training Plenty of leeway for slow learners
Cons
Can be difficult to complete all the rooms within the allotted time Can be difficult and/or expensive to get to without your own transport Very strict uniform policies
1 - 4.05 Nov 2023Anonymous EmployeeFormer Employee
Pros
Very flexible which is good for a student
Cons
There is a work bus but it didn't align well with my hours
- 4.012 Aug 2023Ride HostCurrent Employee, less than 1 year
Pros
Always something to do Fun Great colleagues Lower management is ok Decent benefits
Cons
Poor availability of staff parking Takes a long time to get out of the car park with other guests Should get free fastrack on visits Pay isn't very good for the amount of work and knowledge needed
- 2.024 Sept 2023Waitress/BartenderFormer Employee, less than 1 year
Pros
Tickets after working for awhile.
Cons
No physical training given. Was expected to pour alcoholic drinks at 16, again, no training provided. Wasn't worth the travel costs/time.
1 - 2.024 Jun 2023Anonymous EmployeeFormer Employee, more than 1 yearAlton, West Midlands, England
Pros
Lego discount and free tickets.
Cons
Low page, dirty facilities, poor training, toxic bullying culture. Health and safety is a second thought. Management turns a blind eye to abuse and they cover up for incidents that should be police matters.
Alton Towers Resort Response6moHello, Thank you for taking the time to leave a review on our Glassdoor Page. We're so sorry that you feel this way, please email us at recruitment@alton-towers.com to discuss further. Best wishes, Alton Towers Resort Recruitment Team
- 2.019 Jul 2023Ride HostFormer Employee, more than 3 years
Pros
Depends on the people and management you get
Cons
Can be bad pay for what you do
- 5.018 Jul 2023Anonymous EmployeeCurrent Employee, less than 1 year
Pros
Love the job, great team
Cons
Transport to and from Alton towers
- 3.02 Jul 2023Ride OperatorFormer Employee, more than 1 yearAlton Towers, England
Pros
Good pay and frequent breaks
Cons
Long hours and long weeks
Alton Towers Resort Reviews FAQs
Alton Towers Resort has an overall rating of 3.6 out of 5, based on over 240 reviews left anonymously by employees. 67% of employees would recommend working at Alton Towers Resort to a friend and 35% have a positive outlook for the business. This rating has improved by 6% over the last 12 months.
67% of Alton Towers Resort employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Alton Towers Resort 2.8 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.
