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Alton Towers Resort

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Alton Towers Resort

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Alton Towers Resort Reviews

3.6

67% would recommend to a friend

(199 total reviews)

Scott O’Neil

78% approve of CEO

Ratings by category

3.7

Diversity and Inclusion

3.4

Culture and Values

3.3

Career Opportunities

3.3

Compensation and Benefits

3.2

Senior Management

2.8

Work/Life Balance

Ratings distribution

5 stars

27%

4 stars

31%

3 stars

19%

2 stars

11%

1 star

12%

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "free tickets and discounts(in 18 reviews)
  • "Okay place to work but you meet some good people(in 12 reviews)
  • "Good pay and frequent breaks(in 11 reviews)
  • "Good Team, Fun job, Good tips(in 9 reviews)
  • "Good benefits(in 9 reviews)
Cons
  • "Long hours and lack of hour notice(in 18 reviews)
  • "Poor management with appalling experience and qualification that have nothing to do with the job they’re supposed to be doing.(in 13 reviews)
  • "Managers do not appreciate you as people, you are nothing more than an ID number to them.(in 11 reviews)
  • "Minimum wage combined with the knowledge that you are doing 5 other peoples job roles completely demoralises the staff.(in 8 reviews)
  • "Wages can be on the low side, along with long hours making for a difficult work/life balance.(in 5 reviews)
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Found 199 of over 240 reviews

Updated 28 Nov 2023

    1. 5.0
      17 Aug 2023
      Chef De Parties
      Current Employee
      Alton Towers, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Close to home, supportive team.

      Cons

      It can be difficult durring off season

      1. 4.0
        28 Nov 2023
        Housekeeper
        Current Employee, more than 5 years
        Alton Towers, England
        Recommend
        CEO Approval
        Business Outlook

        Pros

        The hours was good. Plus tickets are brilliant making friends too.

        Cons

        The managers and TLS are not very nice. They will move you from your position when you improve. They and put you on something that your not comfortable doing. They will separate you from your friends and don't like seen you happy. A job should not be like this but it is.

      2. Join the Alton Towers Resort team
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        1. 4.0
          30 Oct 2023
          Housekeeper
          Former Employee, more than 1 year
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Good first job for students Lots of benefits through Merlin Great training Plenty of leeway for slow learners

          Cons

          Can be difficult to complete all the rooms within the allotted time Can be difficult and/or expensive to get to without your own transport Very strict uniform policies

          1
          1. 4.0
            5 Nov 2023
            Anonymous Employee
            Former Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Very flexible which is good for a student

            Cons

            There is a work bus but it didn't align well with my hours

            1. 4.0
              12 Aug 2023
              Ride Host
              Current Employee, less than 1 year
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Always something to do Fun Great colleagues Lower management is ok Decent benefits

              Cons

              Poor availability of staff parking Takes a long time to get out of the car park with other guests Should get free fastrack on visits Pay isn't very good for the amount of work and knowledge needed

              1. 2.0
                24 Sept 2023
                Waitress/Bartender
                Former Employee, less than 1 year
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Tickets after working for awhile.

                Cons

                No physical training given. Was expected to pour alcoholic drinks at 16, again, no training provided. Wasn't worth the travel costs/time.

                1
                1. 2.0
                  24 Jun 2023
                  Anonymous Employee
                  Former Employee, more than 1 year
                  Alton, West Midlands, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Lego discount and free tickets.

                  Cons

                  Low page, dirty facilities, poor training, toxic bullying culture. Health and safety is a second thought. Management turns a blind eye to abuse and they cover up for incidents that should be police matters.

                  Hello, Thank you for taking the time to leave a review on our Glassdoor Page. We're so sorry that you feel this way, please email us at recruitment@alton-towers.com to discuss further. Best wishes, Alton Towers Resort Recruitment Team

                  1. 2.0
                    19 Jul 2023
                    Ride Host
                    Former Employee, more than 3 years
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Depends on the people and management you get

                    Cons

                    Can be bad pay for what you do

                    1. 5.0
                      18 Jul 2023
                      Anonymous Employee
                      Current Employee, less than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Love the job, great team

                      Cons

                      Transport to and from Alton towers

                      1. 3.0
                        2 Jul 2023
                        Ride Operator
                        Former Employee, more than 1 year
                        Alton Towers, England
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good pay and frequent breaks

                        Cons

                        Long hours and long weeks

                      Viewing 1 - 10 of 199 Reviews
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                      Alton Towers Resort Reviews FAQs

                      Alton Towers Resort has an overall rating of 3.6 out of 5, based on over 240 reviews left anonymously by employees. 67% of employees would recommend working at Alton Towers Resort to a friend and 35% have a positive outlook for the business. This rating has improved by 6% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Alton Towers Resort employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Alton Towers Resort. This rating has been stable over the past 12 months.

                      67% of Alton Towers Resort employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Alton Towers Resort 2.8 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

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