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Alton Towers Resort Reviews
Updated 26 Jun 2020
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Full-time, Part-time
English
Job Function
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
Job Status (2)
- Current Employees
- Intern
- Freelance
- Contract
- Part-time
- Full-time
Location
- Worldwide
- United Kingdom - All Cities
- - England
- - Derby Area
- - Birmingham Area
- - Guildford Area
- - Leeds Area
- - Stoke-on-Trent Area
English
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Recommend to a Friend
Approve of CEO
Nick Varney
45 Ratings
Pros
"fun exiting free tickets differt every day" (in 24 reviews)
"Very good pay for people under 18" (in 8 reviews)
Cons
"long hours towards the end of the year" (in 13 reviews)
"3 per show and alton towers making" (in 7 reviews)
"Overall good job"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Alton Towers Resort full-time for more than a year
Pros
Good company benefits and good pay
Cons
Far to travel too and employee service is quite expensive
"Undervalued and over worked"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookNo Opinion of CEOI worked at Alton Towers Resort full-time for less than a year
Pros
Free Tickets for all merlin attractions after a few months working there
Cons
Abused by guests on a daily basis with no support from management Feel like a number rather than an employee Long hours especially during scarefest with zero thanks Never been made to feel so worthless by management Unfriendly and school like atmosphere of gossiping amongst some staff - totally unprofessional Management very patronising - some seem to have superiority complex Saw a number of fellow colleagues in tears after abusive language and behaviour from guests with no consequences minimum wage
Continue reading"Meh"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendPositive OutlookNo Opinion of CEOI worked at Alton Towers Resort full-time for more than a year
Pros
Free tickets to the merlin attractions
Cons
Us and them feel between staff and management, gossip and bullying a big thing at the resort
Continue reading"Good"
- Work/Life Balance★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Alton Towers Resort part-time for less than a year
Pros
The pros are getting experience with customer services and building up confidence also you learn how to work as part of team
Cons
It was far away from where I lived
Hello, Thank you for taking the time to write this review! It is great to read that Alton Towers Resort has built up your confidence and taught you how to work within a team. Best Wishes Alton Towers Recruitment Team
"Pretty decent job for young people"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookNo Opinion of CEOI worked at Alton Towers Resort part-time for more than a year
Pros
Very good pay, flexible working hours, good when time off is needed, a reasonable amount of time for lunch break. Friendly staff, always willing to help when needed.
Cons
Workload often too much, staff bus was quite expensive and if you missed it you had to wait an extra hour/hour and a half for the next one.
Continue readingAlton Towers Resort Response
January 3, 2020 – Social Media Recruitment
Hello, Thank you for taking the time to write this review. It is great to read you experienced ''very good pay, flexible working hours, good when time off is needed, a reasonable amount of time for lunch break. Friendly staff, always willing to help when needed.'' We hope you enjoyed your time working at the Resort! We appreciate your feedback regarding employee transport, we will ensure this information is passed on to the necessary manager. As and where we can changes will be made to enable a smoother experience for employees commuting to the Resort. Best Wishes Alton Towers Recruitment Team
"Great workplace"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsApproves of CEOI worked at Alton Towers Resort full-time for less than a year
Pros
-Free entrance tickets after training period. -Good management in place and they are always around if you need anything. - Supportive team leaders who will push you to achieve your best and give you daily feedback. - Great with mental health. I was always supported and given the right tools and advice to be able to help and look after myself, management never give up on you and encourage you to do well. -work colleagues become like a second family. -Reward system in place so good work is always recognised and not just ignored.
Cons
My only con was my commute to work. I had a 45 minutes drive to and from work which adds a significant amount of time onto the working day and can be costly. but I can’t wait to be able to do it again.
Alton Towers Resort Response
January 3, 2020 – Social Media Recruitment
Hello, Thank you for taking the time to write this review! It is great to read so many positive comments about working at Alton Towers Resort, including Mental Health support for employees who many need the 'right tools and advice to be able to help '. We hope to see you again soon! Best Wishes Alton Towers Recruitment Team
"Good company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Alton Towers Resort full-time for more than 5 years
Pros
Great team and work ethic
Cons
Mostly positive but occasionally shifts were too long
Alton Towers Resort Response
December 13, 2019 – Social Media Recruitment
Hello, Thank you for writing this review! It is great to read you experience 'Great team and work ethic' during your time working at the Resort. Best Wishes Alton Towers Resort
"Good atomosphere"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookNo Opinion of CEOI worked at Alton Towers Resort full-time for more than a year
Pros
Fun work, different every day
Cons
No prospects for career progression
Alton Towers Resort Response
January 3, 2020 – Social Media Recruitment
Hello, Thank you for taking the time to write this review! We hope you enjoyed working at the Resort, it is great to read that work was fun and every day was different. We do provide many career progression systems such as progression planning, apprenticeships schemes and secondments. We are sorry if you did not experience these systems. Best Wishes Alton Towers Recruitment Team
"perfect for being a student"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookNo Opinion of CEOI worked at Alton Towers Resort part-time for more than a year
Pros
- weekend work -free tickets and discounts - team is like a second family - good pay - every day is differnt -pushed to be my best - chances to learn new skills like makaton
Cons
- long hours towards the end of the year -seasonal - the local roads - took a while to get my pay sorted
Alton Towers Resort Response
December 13, 2019 – Social Media Recruitment
Hello, Thank you for taking the time to write this review ! It is great to read you experiences so many great things at Alton Towers Resort such as ''chances to learn new skills like Makaton'' We appreciate all of your feedback, as and where we can we will make adjustments. Best Wishes Alton Towers Resort
"Working at alton towers"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookNo Opinion of CEOI have been working at Alton Towers Resort part-time for more than 8 years
Pros
school hours work by self get rewards for example 20 free tickets
Cons
no communication picky have favourites some rooms contain many beds in minimalistic time
Continue readingAlton Towers Resort Response
January 3, 2020 – Social Media Recruitment
Hello, Thank you for taking the time to write this review! It is great to see you enjoyed the benefits of working at Alton Towers Resort, such as Employee Magic Pass Tickets. We appreciate your feedback and will ensure all of your comments are passed on to the appropriate members of staff. Best Wishes Alton Towers Recruitment Team
Join the Alton Towers Resort team
Found 88 reviews
Alton Towers Resort Response
March 3, 2020 – Social Media Recruitment