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Alton Towers Resort Reviews
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    Alton Towers Resort Reviews

    Updated 2 March 2019
    47 reviews

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Alton Towers Resort CEO Nick Varney
    Nick Varney
    25 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Free tickets, staff discount and good pay" (in 9 reviews)

    • "Free tickets to other Merlin attractions" (in 5 reviews)

    Cons

    • "Long hours - some shifts deep into early hours" (in 6 reviews)

    • "Days can be long at times but when you work in a place like Alton Towers that's bound to happen in peak times" (in 5 reviews)

    More Pros and Cons

    1. "Food and beverage host"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Alton Towers Resort full-time

      Pros

      Good job enjoyment and workplace

      Cons

      seasonal work and varied hours

      Advice to Management

      Keep up the good work

      Alton Towers Resort Response

      19 Mar 2019 – Social Media Recruitment

      Hello,

      Thank you for the feedback!

      We are glad to read that you found Alton Towers Resort an enjoyable place to work. We will ensure that your feedback regarding seasonal work and varied... More

    2. "Retail Host"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Alton Towers Resort part-time

      Pros

      Really great team, great pay for teens with holiday pay offered, good breaks times and hours available

      Cons

      Some people dont pull their weight and working in the kiosks can get lonely when you're put on your own but it's great when you're with someone, would suggest asking to work in the shops but can't fault the team or the leaders, all very professional

      Advice to Management

      Keep being supportive of the staff

      Alton Towers Resort Response

      19 Mar 2019 – Social Media Recruitment

      Hello,

      Thank you for taking the time to write this review.

      We appreciate your feedback and it is great to read that you enjoys your team and the work at Alton Towers Resort. We will ensure... More

      3. Join the Alton Towers Resort team
      See Our Latest Jobs

    3. "Very bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Alton Towers Resort part-time

      Pros

      Experience, the hire part is fast, breaks are good, making guests happy is a plus, nothing else.

      Cons

      Staff, pay, management, the bus is rubbish and £100 a month, didnt get free tickets,

      Advice to Management

      get better management
      and get the supervisor off their phones and get them to do their work and not shop online or chat rubbish about other people

      Alton Towers Resort Response

      13 Mar 2019 – Social Media Recruitment

      Hello

      Thank you for taking the time to write this review!

      We are glad to know that you found the recruitment process a smooth and fast one. We are also glad to read that the breaks as well as... More

    4. "A great plac to work before the cuts"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Negative Outlook
      Disapproves of CEO

      I worked at Alton Towers Resort full-time

      Pros

      A beautiful place to work, Great for guest interaction, options to work in many different departments.

      Cons

      Cuts have devastated a once well functioning environment to work in, staff morale has been very low for the last few years with the company just looking at the bottom line.

      Alton Towers Resort Response

      14 Jan 2019 – Social Media Recruitment

      Hello

      Thank you for taking the time to write this review!

      We are glad to know you enjoyed Alton Towers scenic working environment, the amount guest interaction during work along with our... More

    5. "Good fun"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Ride Operator
      Former Employee - Ride Operator
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Alton Towers Resort part-time (More than 3 years)

      Pros

      Made lots of close friends.
      Training on the rides was very good.
      Opportunity to progress for the right people.
      Lots of variety in skills.
      Good benefits.
      Lots of hours available.

      Cons

      Pay isn’t the best.
      Team could be very cliquey.
      Bad transport links.
      Guests could be rude.

      Advice to Management

      Support your team in guest issues rather than fobbing them off with fast-tracks.

      Alton Towers Resort Response

      14 Jan 2019 – Social Media Recruitment

      Hello

      Thank you for taking the time to write this review!

      We are glad to read that you enjoyed your time working at Alton Towers Resort. Making friends, training and opportunities to... More

    6. "Animal Information Host"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Animal Care Assistant in Stoke-on-Trent, England
      Former Employee - Animal Care Assistant in Stoke-on-Trent, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Alton Towers Resort part-time (More than 3 years)

      Pros

      Good perks if you're there for long enough but I wasnt

      Cons

      Incorrect pay
      Awful transport if you can't drive

    7. "Retail Host"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Host in Stoke-on-Trent, England
      Former Employee - Retail Host in Stoke-on-Trent, England
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Alton Towers Resort full-time (More than a year)

      Pros

      Amazing people Good atmosphere Fun

      Cons

      bad pay for hours and commitment

      Advice to Management

      improve working hours for younger people

    8. "Great place to work"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Alton Towers Resort full-time

      Pros

      Great hours and great people working there. Lots of training and reviews given.

      Cons

      Lack of public transport to the workplace from certain areas.

    9. "Checkout"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      I worked at Alton Towers Resort full-time

      Pros

      Fun fast paced work with

      Cons

      Travel expenses, seasonal work and

    10. "Retail Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      Pros

      Other staff on your level are friendly, good pay for young people.

      Cons

      Team leaders often poor at their jobs - make it clear who their 'friends' are and their 'favourites' are - allowing them to have longer lunch breaks, use their mobiles etc.