Alton Towers Resort Reviews

Updated Jan 12, 2022

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Found 136 of over 168 reviews

3.5
60%
Recommend to a Friend
66%
Approve of CEO
Alton Towers Resort CEO Nick Varney
Nick Varney
59 Ratings
Pros
  • "Free tickets to merlin attractions(in 28 reviews)

  • "Good company benefits and good pay(in 9 reviews)

  • Cons
  • "Can sometimes be long hours over scarefest but it’s always a good laugh(in 22 reviews)

  • "Guests find all kinds of items under beds including used condoms(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Amazing

      Jul 30, 2021 - SPA Team Lead in Alton Towers, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free entry to themepark Spa treatments Comission

      Cons

      There is no cons working here

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      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write this review. It is great to read that you enjoy working at the Resort and believe there are many benefits. Best Wishes Alton Towers Recruitment Team

    2. 4.0
      Former Employee, less than 1 year

      good job, fast pace

      Jan 12, 2022 - Junior Chef In Training in Alton Towers, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      learning to work in a fast pace environment

      Cons

      sometimes your work doesn't get noticed.

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    3. 3.0
      Current Employee

      Meh

      Jan 12, 2022 - Team Member in Stoke-on-Trent, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Its okay I guess anyways

      Cons

      Boring and sometimes the rooms smell

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    4. 4.0
      Former Employee, more than 1 year

      Good

      Dec 10, 2021 - Rides Host 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly staff Good benefits, Tickets

      Cons

      Long Hours Grumpy guests Pay pay

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    5. 2.0
      Former Employee

      Eh, it's a job.

      Nov 22, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most colleagues pleasant, not an excess of micromanaging going on, generally trusted to do the job myself

      Cons

      Very few progression paths worth doing, often rude members of public (but it's a service job so that's par the course), benefits laughable, no chance for pay increases outside of company-wide, work incentives insulting (chocolate bar, 2 hours in the on-site spa, etc)

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    6. 3.0
      Former Employee, less than 1 year

      Good times

      Nov 15, 2021 - Food & Beverage in Alton Towers, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Could always get a shift Happy environment most of the time Good co-workers.

      Cons

      Travel is inconvenient Long shifts and only 30 minute break for 8 hour shift.

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    7. 4.0
      Former Employee, less than 1 year

      Ride host

      Oct 29, 2021 - Ride Host 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good team working environment all round

      Cons

      Pay is poor and season work

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    8. 3.0
      Former Employee, more than 3 years

      Okay

      Oct 28, 2021 - Hotel Food and Beverage in Stoke-on-Trent, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Okay place to work but you meet some good people

      Cons

      Management is awful and there is no communication amongst teams

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    9. 2.0
      Current Employee

      Fun job but hard work and low wages

      Oct 24, 2021 - Ride Host in Stoke-on-Trent, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good teams, fun work environment, varied work

      Cons

      Near minimum-wage pay (£6.60 for 18-20 year olds), long hours (often 11-14 hour shifts in Rides), poor communication and management

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    10. 4.0
      Current Employee

      Good place to work

      Oct 8, 2021 - Food and Beverage Supervisor in Alton Towers, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I Make lots of friends

      Cons

      I have No work life balance

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      Alton Towers Resort Response

      Social Media Recruitment

      Hello, Thank you for taking the time to write this review. It is great to ready you have made lots of friends at the Resort, we will however pass on your comments regarding work life balance. Best Wishes Alton Towers Recruitment Team

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