American Airlines Reviews

Updated 11 May 2021

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3.9
75%
Recommend to a Friend
66%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,637 Ratings
Pros
Cons
  • "Long hours during a stressful period(in 107 reviews)

  • "Some people aren't interested in caring for passengers as much as others(in 71 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review
    Helpful (1)

    "Wonderful Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    The care about you, Doug Parker (CEO) is working hard to make it a better place to work.

    Cons

    Difficult schedules can upend personal life— have to be ready for that.

    Continue reading
  2. "salary"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in London, England, England
    Recommends
    Positive Outlook

    I have been working at American Airlines part-time for less than a year

    Pros

    comfortable easy going futuristic proffessional

    Cons

    over time staying and over weekend


  3. "Analyst"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in London, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    - Great people to work with - Best practices on inclusion and diversity - One of the best places to improve your knowledge on commercial aviation

    Cons

    - If you are working outside the US, it is hard to be transferred to the headquarters

  4. "no"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Groundstaff in London, England, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than a year

    Pros

    i have intersed to work in airline and i enjoy with my work

    Cons

    ntg but we can work

    Continue reading
  5. "Toxic work environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Liverpool, England, England
    Doesn't Recommend
    Negative Outlook

    I worked at American Airlines full-time

    Pros

    Cheap flights worldwide and you can travel business class

    Cons

    Shifts, clock-in on the computer, bad managers, no progression, low salary, toxic work environment

  6. "Terrible"

    1.0
    Former Employee - Anonymous Employee in Liverpool, England, England

    I worked at American Airlines full-time

    Pros

    business class non-rev travel is good

    Cons

    bad management and career progression

  7. "AA company plc"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Oldbury, England, England
    Doesn't Recommend
    Negative Outlook

    I have been working at American Airlines full-time for more than a year

    Pros

    good overtime rates, free parking

    Cons

    flex working, poor management, no room for progress

    Continue reading
  8. "Good Company to work for"

    3.0
    Former Employee - Customer Service Representative in Wirral, England, England

    I worked at American Airlines full-time

    Pros

    Free flights and all the benefits of working for an international company

    Cons

    Local rules and regulations in UK Offices

  9. "Great Salary and Benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead in Liverpool, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 8 years

    Pros

    Salary, Benefits, Work environment, Professional Development

    Cons

    Lack of progression and middle management

  10. "Good part time job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Bristol, England, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Airlines part-time

    Pros

    Working at the airport can be very fun, get to travel a lot.

    Cons

    It is unpredictable when a flight might get cancelled. Very stressful, and one must be very flexible with times.

Viewing 1 - 10 of 3,989 Reviews

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