American Airlines Reviews | Glassdoor.co.uk

American Airlines Reviews

Updated 3 December 2018
2,274 reviews

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3.8
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Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
852 Ratings

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  1. Featured Review

    Helpful (38)

    "Great People make a Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX (US)
    Former Employee - Anonymous Employee in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    AA is one of the BEST in the industry. The people know the importance of team-work and are driven toward a the goal of creating the BEST customer experience in the industry. All levels of management with whom I work were absolutely excellent. They really take employee development to heart and pride themselves on those who "move up the ladder". The benefits are top-notch as well.

    Cons

    None really come to mind

    Advice to Management

    Keep your stride and continue with employee development, empowerment, and soliciting/welcoming feedback. It works wonders, not just for me, but many, many of my fellow employees! Brand Loyalty - You Rock!


  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hayes, England
    Current Employee - Customer Service Representative in Hayes, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines part-time (More than 3 years)

    Pros

    Good Benefits
    Easy work once trained up on systems
    Good pay

    Cons

    Employee appreciation can be lacking at times

    Advice to Management

    Have more staff recognition events
    More out of work team building get togethers to boost productivity.

  3. "Revenue Accounting Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    Multi cultural atmosphere and Flexible working (Accounting Department only).

    Cons

    Old fashion management, small town mentality HQ.

    Advice to Management

    Take on board changes pushed by Chairman Doug Parker


  4. "HR International Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at American Airlines full-time

    Pros

    International and diverse teams, collaborative work environment, exposure to great global projects, travel benefits

    Cons

    International employees don't get that access to promotion opportunities as US/ HQ employees

    Advice to Management

    Think more globally and assess global talent


  5. "AA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    nothing positive, probably the flight benefit

    Cons

    Work-life balance
    US airways management team

    Advice to Management

    please respect who work hard


  6. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time

    Pros

    -Travel Benefits
    -Normal salaries
    -Good environment: Awesome colleagues!
    -All AA employees are a family

    Cons

    - Difficult to jump to the US if working overseas
    - Big company so not a chance to get your ideas heard
    - You're just a number


  7. Helpful (1)

    "Premium service"

    StarStarStarStarStar
    Former Employee - Premium Service Representative in Heathrow, England
    Former Employee - Premium Service Representative in Heathrow, England
    Doesn't Recommend
    Negative Outlook

    I worked at American Airlines full-time (More than 5 years)

    Pros

    It is great department to work for, as your are dealing with their elite customers

    Cons

    Unfair treatment, if you know the right people you will get away with alot

    Advice to Management

    Treat employees the same

  8. "Passenger Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines part-time

    Pros

    Flexible, Reliable Colleagues, Excellent work ethic

    Cons

    So far none to be said


  9. "Working for AA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Analyst in Heathrow, England
    Former Employee - Security Analyst in Heathrow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 5 years)

    Pros

    World wide Travel.
    Work ethic is strong.
    High level of staff competence.
    Ideas in Action
    Rewards program is very good in air miles.
    Family can also indulge in reduced travel

    Cons

    Mental working hours beginning at five am
    Forget breaks on busy days as you will not get rotated.
    Perfect Attendance Program causes more sickness days than it prevents.

    Advice to Management

    The perfect attendance program is counter intuitive, stronger members of staff that fall ill will attend and those not as a resilient will become ill and more often.

    So you are losing more sick days by this endless pursuit
    of unattainable perfection.


  10. "Amazing work experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance and Accounting in London, England
    Current Employee - Finance and Accounting in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (Less than a year)

    Pros

    I love this place! My job has amazing pay, my coworkers are great people, my employer is nice, and I am a plane enthusiast. Also, it is an LGBTQ friendly environment.

    Cons

    None! Love AA. It is a great airline. People are very friendly, and it is a tolerant environment.