American Airlines Reviews

Updated May 22, 2022

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Found 5,357 of over 5,864 reviews

3.9
73%
Recommend to a Friend
55%
Approve of CEO
American Airlines CEO Robert Isom
Robert Isom
81 Ratings
Pros
  • "Flight benefits good 41k work is easy(in 756 reviews)

  • "great travel benefits to fly everywhere(in 485 reviews)

  • Cons
  • "The public Complaints Delays Long hours Food(in 142 reviews)

  • "low pay in lieu of flight benefits(in 123 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about American Airlines

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    1. 5.0
      Current Employee
      Featured Review

      Great experience

      Feb 22, 2022 - Senior Customer Assistant Representative in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel benefits working with public

      Cons

      Onboarding takes a long time

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      1 person found this review helpful
    2. 5.0
      Former Employee

      Great Company

      May 3, 2022 - Fleet Service Clerk 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All staff are good and it's a great company to work for

      Cons

      Can be better managed in many areas especially baggage.

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    3. 2.0
      Former Employee, more than 1 year

      Poor

      May 17, 2022 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People work life friendly safe

      Cons

      Poor pay lots of work

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    4. 4.0
      Current Employee, more than 10 years

      Current Employer

      Apr 17, 2022 - Aircraft Maintenance Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You will get training at AA for all their aircraft type. Each day you will work on different aircraft, it is not boring.

      Cons

      There is several cons to working here. The training mentioned earlier is very lacking. It is enough to sign the aircraft logbook, it is up to the individual take action to learn more.

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    5. 4.0
      Former Employee, more than 3 years

      Pretty much

      Apr 7, 2022 - Administrator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Approachable and relatively friendly towards customers

      Cons

      Not a very forward thinking

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    6. 2.0
      Current Employee, less than 1 year

      Some job this

      Mar 22, 2022 - Web Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people to work with

      Cons

      the work is hard and long

      1 person found this review helpful
    7. 5.0
      Former Employee, more than 1 year

      Amazing Company

      Mar 6, 2022 - Aircaft Meachanic in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great staff to work with

      Cons

      dont get to choose your shift

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