American Airlines Reviews

Updated Oct 18, 2021

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Found 4,511 of over 4,886 reviews

3.9
74%
Recommend to a Friend
63%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,896 Ratings
Pros
  • "Flight benefits are really great(in 583 reviews)

  • "Travel benefits are good for vacations(in 388 reviews)

  • Cons
  • "Long hours during a stressful period(in 107 reviews)

  • "Some people aren't interested in caring for passengers as much as others(in 71 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      Wonderful Company

      Feb 11, 2021 - Flight Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The care about you, Doug Parker (CEO) is working hard to make it a better place to work.

      Cons

      Difficult schedules can upend personal life— have to be ready for that.

      Continue reading
      5 people found this review helpful
    2. 5.0
      Current Employee, more than 3 years

      Great company to work for if you're interested in the airline / aviation industry

      Oct 5, 2021 - Revenue Management Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing travel perks, decent health plan and retirement matching

      Cons

      lower than average direct compensation (base and bonus) compare to similar positions in other industries

      Continue reading
      Be the first to find this review helpful
    3. 4.0
      Current Employee

      Great benefits, average pay

      Oct 15, 2021 - Pricing Analyst in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great flight benefits and opportunity. Pay is a bit behind but they generally make up for it in experience, team atmosphere, and opportunity to manage large revenues.

      Cons

      Pay and commercial vision hold the company and its best employees back.

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    4. 3.0
      Former Employee, more than 1 year

      Ok

      Sep 10, 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Ok company to work for

      Cons

      No cons for working here

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    5. 2.0
      Current Employee, more than 3 years

      No work life balance

      Sep 7, 2021 - Customer Service Representative in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent incentives and that's about it

      Cons

      Too many calls, little to no breaks, too many unrealistic KPIs to keep up with

      1 person found this review helpful
    6. 5.0
      Current Employee

      gggg

      Jul 29, 2021 - Paralegal in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefit good boss good environment

      Cons

      Long time work press pace

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    7. 4.0
      Former Employee, more than 5 years

      Good

      Jul 13, 2021 - Resolution Support Specialist in Liverpool, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight benefits and flexibility the office is open 7 days a week.

      Cons

      You sometimes (often) feel like a number. Call centre cons.

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    8. 5.0
      Current Employee

      Thanks

      Jun 27, 2021 - Systems Administrator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Thanks again and thanks again

      Cons

      Amazing place to work for

      Continue reading
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    9. 1.0
      Former Employee, more than 1 year

      AA Office Floor

      Jul 26, 2021 - Res Agent/Vacation Planner in Liverpool, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * Excellent Travel Benefits * Private (basic) Health Care * Pension schemes

      Cons

      * Very few opportunities for promotion * Negative management team - Never seen a manager less involved in the running of an office. * Poorly run airline with outdated technology. * Very little communication between depts.

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    10. 5.0
      Current Employee, less than 1 year

      salary

      Apr 8, 2021 - Software Engineer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      comfortable easy going futuristic proffessional

      Cons

      over time staying and over weekend

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    Viewing 1 - 10 of 4,511 Reviews

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