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American Airlines

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American Airlines

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American Airlines Reviews

Updated 3 Dec 2023

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Found 7,406 of over 8K reviews
3.7
68% Recommend to a Friend
American Airlines CEO Robert Isom
54% Approve of CEO

Found 7,114 of over 8K reviews

3.7
68%
Recommend to a Friend
54%
Approve of CEO
American Airlines CEO Robert Isom
Robert Isom
807 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "flights benefits are great and being the biggest airlines in the world lets me move to any position i want !(in 858 reviews)
  • "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model.(in 750 reviews)
  • "Is a great place to work at with great travel benefits for friends and family.(in 390 reviews)
  • "The other people you work with are great and are the real reasons to stay.(in 307 reviews)
  • "Coworkers are great and it is decent(in 96 reviews)
Cons
  • "Low pay and very political(in 341 reviews)
  • "Poor management and schedule now(in 330 reviews)
  • "The long hours and living out of your suitcase for days on end can be challenging.(in 178 reviews)
  • "Low salary and not time during the job for keep trainings(in 120 reviews)
  • "Even overnight people who had to drive to an empty office where managers don't even show up and sit alone in an office for 8(in 92 reviews)
    1. 5.0
      FEATURED REVIEW
      24 Feb 2023
      Flight Attendant
      Current Employee, less than 1 year
      Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free Travel Amazing People Great Company Fun and Always Changing Job

      Cons

      Long Hours Early Days and Late Nights Hard to Live in Certain Cities with the First Year Pay

      8
      1. 5.0
        27 Nov 2023
        Engineer
        Former Employee, more than 1 year
        London, England
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Good people and great atmosphere,

        Cons

        Nothing, they are all great people

      2. Join the American Airlines team
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        1. 5.0
          21 Nov 2023
          Travel Advisor
          Former Employee, less than 1 year
          Walsall, England
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Good pay and good overtime pay

          Cons

          Bad hours due to scheduling

          1. 1.0
            25 Nov 2023
            Bagagge Service Agent
            Former Employee, less than 1 year
            Heathrow, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Free travel in USA ,only thing

            Cons

            Travel benefits almost impossible, standby.. 11.92£ p/hour. Seniority privilege . Roster 5 days on 2 off.. bad management

            1. 5.0
              17 Nov 2023
              Senior Android Developer
              Current Employee, more than 10 years
              Newbury, England
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Awesome company. Nice managers to work with

              Cons

              I didn't notice anything negative so far.

              1. 5.0
                4 Oct 2023
                Security Profiler
                Former Employee, more than 5 years
                Heathrow, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Flying around the world for very little

                Cons

                Long hours of standing whilst profiling

                1. 5.0
                  17 Sept 2023
                  Learning Assistance
                  Former Employee
                  London, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Great place to work as always

                  Cons

                  Work life balance can sometimes be poor

                  1. 2.0
                    4 Jul 2023
                    Customer Service Representative (CSR)
                    Former Employee, more than 1 year
                    Newcastle upon Tyne, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Good colleagues on the phones

                    Cons

                    Poor management styles, little to no interest in individual development

                    1. 4.0
                      21 Jun 2023
                      Agent - Reservations Department
                      Current Employee, more than 1 year
                      Liverpool, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Work from home. Nice office. Great managers and supervisors, they are very supportive.

                      Cons

                      Could pay better, not the minimum.

                      1. 4.0
                        19 Jun 2023
                        Customer Service Agent
                        Former Employee, less than 1 year
                        London, England
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Staff travel and team atmosphere

                        Cons

                        Low pay and days off

                      Viewing 1 - 10 of 7,114 Reviews
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                      American Airlines Reviews FAQs

                      American Airlines has an overall rating of 3.7 out of 5, based on over 7,887 reviews left anonymously by employees. 68% of employees would recommend working at American Airlines to a friend and 55% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, American Airlines employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at American Airlines. This rating has decreased by -3% over the last 12 months.

                      68% of American Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Airlines 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.6 for career opportunities.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      QC Specialist II

                      When someone says “We are eager to fill this position, we have no timeline but it should not drag out,” what are the chances I’m selected? This was at the third round interview, last Tue (5d ago) when I was told I should hear from HR next. The job was posted 30+ days ago. I applied for it on 10/22 and the interview process started 11/6 with an HR screening phone call.

                      1
                      0 Comments

                      IT Specialist

                      Passed 2 interviews with a board of education, they told me to wait for HR confirm and contact me , been 3 weeks since then, when should I expect to receive callbacks or emails??

                      1
                      0 Comments

                      Cloud Performance Engineering Lead

                      Workday interview tips needed. The role I am applying to is a site reliability engineer role. I am not sure what to expect. Of course it’s a technical role so I do expect those questions. I am wondering if they go extra hard and how many rounds? I read somewhere that they do 5 rounds. Either way any tips are@welcome.

                      1
                      0 Comments

                      Glassdoor has 7,887 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.