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American Airlines Reviews
Updated 3 Dec 2023
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Found 7,406 of over 8K reviews
68% Recommend to a Friend
54% Approve of CEO
Found 7,114 of over 8K reviews
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Recommend to a Friend
Approve of CEO
Robert Isom
807 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "flights benefits are great and being the biggest airlines in the world lets me move to any position i want !" (in 858 reviews)
- "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model." (in 750 reviews)
Cons
- "The long hours and living out of your suitcase for days on end can be challenging." (in 178 reviews)
- "Even overnight people who had to drive to an empty office where managers don't even show up and sit alone in an office for 8" (in 92 reviews)
- 5.0FEATURED REVIEW24 Feb 2023Flight AttendantCurrent Employee, less than 1 yearBoston, MA
Pros
Free Travel Amazing People Great Company Fun and Always Changing Job
Cons
Long Hours Early Days and Late Nights Hard to Live in Certain Cities with the First Year Pay
8 - 5.027 Nov 2023EngineerFormer Employee, more than 1 yearLondon, England
Pros
Good people and great atmosphere,
Cons
Nothing, they are all great people
- 5.021 Nov 2023Travel AdvisorFormer Employee, less than 1 yearWalsall, England
Pros
Good pay and good overtime pay
Cons
Bad hours due to scheduling
- 1.025 Nov 2023Bagagge Service AgentFormer Employee, less than 1 yearHeathrow, England
Pros
Free travel in USA ,only thing
Cons
Travel benefits almost impossible, standby.. 11.92£ p/hour. Seniority privilege . Roster 5 days on 2 off.. bad management
- 5.017 Nov 2023Senior Android DeveloperCurrent Employee, more than 10 yearsNewbury, England
Pros
Awesome company. Nice managers to work with
Cons
I didn't notice anything negative so far.
- 5.04 Oct 2023Security ProfilerFormer Employee, more than 5 yearsHeathrow, England
Pros
Flying around the world for very little
Cons
Long hours of standing whilst profiling
- 5.017 Sept 2023Learning AssistanceFormer EmployeeLondon, England
Pros
Great place to work as always
Cons
Work life balance can sometimes be poor
- 2.04 Jul 2023Customer Service Representative (CSR)Former Employee, more than 1 yearNewcastle upon Tyne, England
Pros
Good colleagues on the phones
Cons
Poor management styles, little to no interest in individual development
- 4.021 Jun 2023Agent - Reservations DepartmentCurrent Employee, more than 1 yearLiverpool, England
Pros
Work from home. Nice office. Great managers and supervisors, they are very supportive.
Cons
Could pay better, not the minimum.
- 4.019 Jun 2023Customer Service AgentFormer Employee, less than 1 yearLondon, England
Pros
Staff travel and team atmosphere
Cons
Low pay and days off
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American Airlines Reviews FAQs
American Airlines has an overall rating of 3.7 out of 5, based on over 7,887 reviews left anonymously by employees. 68% of employees would recommend working at American Airlines to a friend and 55% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
68% of American Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Airlines 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.6 for career opportunities.
