American Airlines Reviews | Glassdoor.co.uk
American Airlines Reviews
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    American Airlines Reviews

    Updated Dec 6, 2019

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    3.7
    69%
    Recommend to a Friend
    57%
    Approve of CEO
    American Airlines CEO Doug Parker
    Doug Parker
    1,034 Ratings
    Pros
    Cons

    • "Fairly long hours, but worth the effort" (in 79 reviews)

    • "Company oversells flights, passengers get mad and scream at us" (in 53 reviews)

    More Pros and Cons

    1. "Good"

      StarStarStarStarStar
      Former Employee - Customer Service Representative 

      I worked at American Airlines full-time

      Pros

      Good place to be at and great environment everyone is so friendly and hardworking

      Cons

      None to say about this it's a amazing place I would recommend to anyone to work here

      American Airlines2019-08-29

    2. "Average conditions"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Key Account Manager in London, England
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at American Airlines full-time for more than 8 years

      Pros

      training, decent salary starting from 7y of seniority, travel benefits

      Cons

      poor career opportunity for the type of organisation outside US, Texas mind-set organisation, not global thinking, not easy to move globally, no temporary assignment, travel policy very restrictive, poor pensiona plan in UK and very poor medical insurance.

      Advice to Management

      global opportunity for talented persons, travel policy in line with competitors, profit sharing in line with competitors, global mind-set, temporary assignment, projects to create leadership bench for the future, focus on sales and do business in creative way, using technology and easy to deliver. More Sales, Alliances, Network Planning than Operations and Legal affairs.

      American Airlines2019-10-16
      3. Join the American Airlines team
      See Our Latest Jobs

    3. "Be prepared for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Accountant 
      Recommends

      I have been working at American Airlines full-time for more than 8 years

      Pros

      As any accounting positions— hard work, lots of opportunities to learn, tight deadlines, problems to solve thus exciting, fast paced, never the same, very international

      Cons

      Boring daily routine tasks as plenty data entry

      Advice to Management

      more awareness attention to staff

      American Airlines2019-07-28

    4. "Premium Customer Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England
      Recommends
      Approves of CEO

      I have been working at American Airlines part-time for more than 3 years

      Pros

      A great company to work with.

      Cons

      I do love my job and the company who I work for.

      American Airlines2019-04-06

    5. "Good for travel and if you have bills to pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Reservations Agent in Liverpool, England
      Recommends
      Negative Outlook
      Approves of CEO

      I have been working at American Airlines full-time for more than 3 years

      Pros

      Flights with reduced cost and increased pay for working bank holidays and weekends which happens every month

      Cons

      Extremely repetitive but you will be doing 3 jobs all at once depending on the call.

      Advice to Management

      Hire more people, decrease call volume, start really listening to employees and give them tools to actually help customers

      American Airlines2018-12-28

    6. "Customer Service Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Hayes, England
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at American Airlines part-time for more than 3 years

      Pros

      Good Benefits Easy work once trained up on systems Good pay

      Cons

      Employee appreciation can be lacking at times

      Advice to Management

      Have more staff recognition events More out of work team building get togethers to boost productivity.

      American Airlines2018-10-10

    7. "HR International Team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      No Opinion of CEO

      I worked at American Airlines full-time

      Pros

      International and diverse teams, collaborative work environment, exposure to great global projects, travel benefits

      Cons

      International employees don't get that access to promotion opportunities as US/ HQ employees

      Advice to Management

      Think more globally and assess global talent

      American Airlines2018-10-03

    8. "AA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at American Airlines full-time for more than a year

      Pros

      nothing positive, probably the flight benefit

      Cons

      Work-life balance US airways management team

      Advice to Management

      please respect who work hard

      American Airlines2018-10-20

    9. "Great company!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at American Airlines full-time

      Pros

      -Travel Benefits -Normal salaries -Good environment: Awesome colleagues! -All AA employees are a family

      Cons

      - Difficult to jump to the US if working overseas - Big company so not a chance to get your ideas heard - You're just a number

      American Airlines2018-06-17
    10. Helpful (1)

      "Premium service"

      StarStarStarStarStar
      Former Employee - Premium Service Representative in Heathrow, England
      Doesn't Recommend
      Negative Outlook

      I worked at American Airlines full-time for more than 5 years

      Pros

      It is great department to work for, as your are dealing with their elite customers

      Cons

      Unfair treatment, if you know the right people you will get away with alot

      Advice to Management

      Treat employees the same

      American Airlines2018-04-22
    Found 2690 reviews
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