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    American Airlines Reviews

    Updated 21 February 2019
    2,358 reviews

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    3.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    American Airlines CEO Doug Parker
    Doug Parker
    889 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Long hours - worklife balance can be a challenge" (in 72 reviews)

    • "Can be demanding and hard to have a work life balance" (in 27 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (74)

      "Great People make a Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Dallas, TX (US)
      Former Employee - Anonymous Employee in Dallas, TX (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at American Airlines full-time (More than 10 years)

      Pros

      AA is one of the BEST in the industry. The people know the importance of team-work and are driven toward a the goal of creating the BEST customer experience in the industry. All levels of management with whom I work were absolutely excellent. They really take employee development to heart and pride themselves on those who "move up the ladder". The benefits are top-notch as well.

      Cons

      None really come to mind

      Advice to Management

      Keep your stride and continue with employee development, empowerment, and soliciting/welcoming feedback. It works wonders, not just for me, but many, many of my fellow employees! Brand Loyalty - You Rock!

    2. "Customer Service Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Hayes, England
      Current Employee - Customer Service Representative in Hayes, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at American Airlines part-time (More than 3 years)

      Pros

      Good Benefits
      Easy work once trained up on systems
      Good pay

      Cons

      Employee appreciation can be lacking at times

      Advice to Management

      Have more staff recognition events
      More out of work team building get togethers to boost productivity.

      3. Join the American Airlines team
      See Our Latest Jobs

    3. "Good for travel and if you have bills to pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Reservations Agent in Liverpool, England
      Current Employee - Reservations Agent in Liverpool, England
      Recommends
      Negative Outlook
      Approves of CEO

      I have been working at American Airlines full-time (More than 3 years)

      Pros

      Flights with reduced cost and increased pay for working bank holidays and weekends which happens every month

      Cons

      Extremely repetitive but you will be doing 3 jobs all at once depending on the call.

      Advice to Management

      Hire more people, decrease call volume, start really listening to employees and give them tools to actually help customers

    4. "Revenue Accounting Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at American Airlines full-time

      Pros

      Multi cultural atmosphere and Flexible working (Accounting Department only).

      Cons

      Old fashion management, small town mentality HQ.

      Advice to Management

      Take on board changes pushed by Chairman Doug Parker

    5. "HR International Team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      No opinion of CEO

      I worked at American Airlines full-time

      Pros

      International and diverse teams, collaborative work environment, exposure to great global projects, travel benefits

      Cons

      International employees don't get that access to promotion opportunities as US/ HQ employees

      Advice to Management

      Think more globally and assess global talent

    6. "AA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England
      Current Employee - Anonymous Employee in London, England
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at American Airlines full-time (More than a year)

      Pros

      nothing positive, probably the flight benefit

      Cons

      Work-life balance
      US airways management team

      Advice to Management

      please respect who work hard

    7. "Great company!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at American Airlines full-time

      Pros

      -Travel Benefits
      -Normal salaries
      -Good environment: Awesome colleagues!
      -All AA employees are a family

      Cons

      - Difficult to jump to the US if working overseas
      - Big company so not a chance to get your ideas heard
      - You're just a number

    8. Helpful (1)

      "Premium service"

      StarStarStarStarStar
      Former Employee - Premium Service Representative in Heathrow, England
      Former Employee - Premium Service Representative in Heathrow, England
      Doesn't Recommend
      Negative Outlook

      I worked at American Airlines full-time (More than 5 years)

      Pros

      It is great department to work for, as your are dealing with their elite customers

      Cons

      Unfair treatment, if you know the right people you will get away with alot

      Advice to Management

      Treat employees the same

    9. "Passenger Service Agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at American Airlines part-time

      Pros

      Flexible, Reliable Colleagues, Excellent work ethic

      Cons

      So far none to be said

    10. "Working for AA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Security Analyst in Heathrow, England
      Former Employee - Security Analyst in Heathrow, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at American Airlines full-time (More than 5 years)

      Pros

      World wide Travel.
      Work ethic is strong.
      High level of staff competence.
      Ideas in Action
      Rewards program is very good in air miles.
      Family can also indulge in reduced travel

      Cons

      Mental working hours beginning at five am
      Forget breaks on busy days as you will not get rotated.
      Perfect Attendance Program causes more sickness days than it prevents.

      Advice to Management

      The perfect attendance program is counter intuitive, stronger members of staff that fall ill will attend and those not as a resilient will become ill and more often.

      So you are losing more sick days by this endless pursuit
      of unattainable perfection.