American Airlines Reviews | Glassdoor.co.uk

American Airlines Reviews

Updated 19 October 2018
2,222 reviews

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3.8
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Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
818 Ratings

2,222 Employee Reviews

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Pros
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More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hayes, England
    Current Employee - Customer Service Representative in Hayes, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines part-time (More than 3 years)

    Pros

    Good Benefits
    Easy work once trained up on systems
    Good pay

    Cons

    Employee appreciation can be lacking at times

    Advice to Management

    Have more staff recognition events
    More out of work team building get togethers to boost productivity.


  2. "HR International Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at American Airlines full-time

    Pros

    International and diverse teams, collaborative work environment, exposure to great global projects, travel benefits

    Cons

    International employees don't get that access to promotion opportunities as US/ HQ employees

    Advice to Management

    Think more globally and assess global talent

  3. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time

    Pros

    -Travel Benefits
    -Normal salaries
    -Good environment: Awesome colleagues!
    -All AA employees are a family

    Cons

    - Difficult to jump to the US if working overseas
    - Big company so not a chance to get your ideas heard
    - You're just a number


  4. Helpful (1)

    "Premium service"

    StarStarStarStarStar
    Former Employee - Premium Service Representative in Heathrow, England
    Former Employee - Premium Service Representative in Heathrow, England
    Doesn't Recommend
    Negative Outlook

    I worked at American Airlines full-time (More than 5 years)

    Pros

    It is great department to work for, as your are dealing with their elite customers

    Cons

    Unfair treatment, if you know the right people you will get away with alot

    Advice to Management

    Treat employees the same


  5. "Passenger Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines part-time

    Pros

    Flexible, Reliable Colleagues, Excellent work ethic

    Cons

    So far none to be said


  6. "Working for AA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Analyst in Heathrow, England
    Former Employee - Security Analyst in Heathrow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 5 years)

    Pros

    World wide Travel.
    Work ethic is strong.
    High level of staff competence.
    Ideas in Action
    Rewards program is very good in air miles.
    Family can also indulge in reduced travel

    Cons

    Mental working hours beginning at five am
    Forget breaks on busy days as you will not get rotated.
    Perfect Attendance Program causes more sickness days than it prevents.

    Advice to Management

    The perfect attendance program is counter intuitive, stronger members of staff that fall ill will attend and those not as a resilient will become ill and more often.

    So you are losing more sick days by this endless pursuit
    of unattainable perfection.


  7. "Amazing work experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance and Accounting in London, England
    Current Employee - Finance and Accounting in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (Less than a year)

    Pros

    I love this place! My job has amazing pay, my coworkers are great people, my employer is nice, and I am a plane enthusiast. Also, it is an LGBTQ friendly environment.

    Cons

    None! Love AA. It is a great airline. People are very friendly, and it is a tolerant environment.

  8. "conditions working for the airline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at American Airlines full-time

    Pros

    good insight to working for airline

    Cons

    lunch break too short for the amount of hours

    Advice to Management

    balance for employees


  9. "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    good work life balance; amazing people to work with

    Cons

    the pay can be much better


  10. "Accounting Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    Pros

    international working environment is good. Lots of people from different countries in the world

    Cons

    low salary and nature of the job. The job was incredibly boring as you just have to do data entry

    Advice to Management

    they should increase salary level because it is very difficult to live in London with that salary


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