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    American Airlines Reviews

    Updated 19 October 2018
    2,222 reviews

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    Full-timePart-time
    3.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    American Airlines CEO Doug Parker
    Doug Parker
    818 Ratings

    2,222 Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons
    More Pros and Cons

    1. "Customer Service Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Hayes, England
      Current Employee - Customer Service Representative in Hayes, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at American Airlines part-time (More than 3 years)

      Pros

      Good Benefits
      Easy work once trained up on systems
      Good pay

      Cons

      Employee appreciation can be lacking at times

      Advice to Management

      Have more staff recognition events
      More out of work team building get togethers to boost productivity.

    2. "HR International Team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      No opinion of CEO

      I worked at American Airlines full-time

      Pros

      International and diverse teams, collaborative work environment, exposure to great global projects, travel benefits

      Cons

      International employees don't get that access to promotion opportunities as US/ HQ employees

      Advice to Management

      Think more globally and assess global talent

      3. Join the American Airlines team
      See Our Latest Jobs

    3. "Great company!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at American Airlines full-time

      Pros

      -Travel Benefits
      -Normal salaries
      -Good environment: Awesome colleagues!
      -All AA employees are a family

      Cons

      - Difficult to jump to the US if working overseas
      - Big company so not a chance to get your ideas heard
      - You're just a number

    4. Helpful (1)

      "Premium service"

      StarStarStarStarStar
      Former Employee - Premium Service Representative in Heathrow, England
      Former Employee - Premium Service Representative in Heathrow, England
      Doesn't Recommend
      Negative Outlook

      I worked at American Airlines full-time (More than 5 years)

      Pros

      It is great department to work for, as your are dealing with their elite customers

      Cons

      Unfair treatment, if you know the right people you will get away with alot

      Advice to Management

      Treat employees the same

    5. "Passenger Service Agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at American Airlines part-time

      Pros

      Flexible, Reliable Colleagues, Excellent work ethic

      Cons

      So far none to be said

    6. "Working for AA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Security Analyst in Heathrow, England
      Former Employee - Security Analyst in Heathrow, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at American Airlines full-time (More than 5 years)

      Pros

      World wide Travel.
      Work ethic is strong.
      High level of staff competence.
      Ideas in Action
      Rewards program is very good in air miles.
      Family can also indulge in reduced travel

      Cons

      Mental working hours beginning at five am
      Forget breaks on busy days as you will not get rotated.
      Perfect Attendance Program causes more sickness days than it prevents.

      Advice to Management

      The perfect attendance program is counter intuitive, stronger members of staff that fall ill will attend and those not as a resilient will become ill and more often.

      So you are losing more sick days by this endless pursuit
      of unattainable perfection.

    7. "Amazing work experience!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Finance and Accounting in London, England
      Current Employee - Finance and Accounting in London, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at American Airlines full-time (Less than a year)

      Pros

      I love this place! My job has amazing pay, my coworkers are great people, my employer is nice, and I am a plane enthusiast. Also, it is an LGBTQ friendly environment.

      Cons

      None! Love AA. It is a great airline. People are very friendly, and it is a tolerant environment.

    8. "conditions working for the airline"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook

      I worked at American Airlines full-time

      Pros

      good insight to working for airline

      Cons

      lunch break too short for the amount of hours

      Advice to Management

      balance for employees

    9. "Account manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at American Airlines full-time (More than 3 years)

      Pros

      good work life balance; amazing people to work with

      Cons

      the pay can be much better

    10. "Accounting Clerk"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England
      Former Employee - Anonymous Employee in London, England

      Pros

      international working environment is good. Lots of people from different countries in the world

      Cons

      low salary and nature of the job. The job was incredibly boring as you just have to do data entry

      Advice to Management

      they should increase salary level because it is very difficult to live in London with that salary

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