American Eagle Outfitters Reviews | Glassdoor.co.uk

American Eagle Outfitters Reviews

Updated 19 July 2018
3,177 reviews

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3.6
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American Eagle Outfitters CEO Jay Schottenstein
Jay Schottenstein
684 Ratings

3,177 Employee Reviews

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Pros
Cons
  • "Work life balance and change in benefits" (in 73 reviews)

  • "You are rewarded based on how many credit cards you can get customers to sign up for" (in 213 reviews)

More Pros and Cons

  1. "Friendly, positive environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters part-time

    Pros

    Amazing community of employees, supportive and upbeat environment, really caring managers

    Cons

    Honestly, retail is boring but AE is a great place to work

    Advice to Management

    Thank you! You were all wonderful


  2. "American Eagle UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Lead in London, England
    Former Employee - Sales Lead in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Eagle Outfitters full-time (More than a year)

    Pros

    -Youthful, fun team.
    -Room for progression.

    Cons

    -Low wages
    -Slow adaptation of website, technology to UK
    -High turnover
    -Insane customer interaction expectations
    - Mass seasonal hiring followed by massive employee cuts
    - "needs of the company" placed over "employee needs"

    Advice to Management

    -UK stores shut down... Try not to impose American shopping values on the UK public. Adapt international product lines to target market of UK, not the American youth.

  3. "Worker At AEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters full-time

    Pros

    Lots of cool discounts and stuff to get
    Lots of events to take part in for prizes when working there

    Cons

    Bad staff room
    Management was sometimes unprofessional


  4. "Good team and perks but crap managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Eagle Outfitters full-time

    Pros

    Good team and environment team felt like a family

    Cons

    managers were bullies and would have favourites

    Advice to Management

    stop bullying and pressuring your staff


  5. "working at american eagle outfitters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters part-time

    Pros

    great discounts for staff!
    fun competitions that help you earn vouchers etc.
    encouraging, sometimes praised when doing well
    some managers very approachable and friendly making for good relationships.
    paid for every minute you work not just from the start to end of your shift time, some companies dont pay you for the minutes that overrun.
    good fun music playlists and good relationships with coworkers, fun environment

    Cons

    you can often book days off weeks in advance and still get scheduled for it then have to chase up managers to get your shift switched. this is extra bad when the rota only comes out a couple of days before the start of the week.
    some managers come across quite petty and rude and make you feel small. i have seen other coworkers treated badly
    forced to approach customers all the time and told off for not doing it when you can clearly see the customer wants to be left to look alone.

    Advice to Management

    sort out the scheduling as it should be your job when making the rota to take into account booked days off etc. and release it earlier.

    the american customer service style of approaching everybody may work for some but a lot of english customers are different and its their worst nightmare to keep being approached so allow staff to make judgements based on customers reactions as to whether to keep approaching them


  6. "Aerie sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good sales training given to staff and good communication is kept on the shop floor.

    Cons

    The heavily Americanized sales approach enforced by management didn't resonate well with Londoners. Also the shop was mismanaged, mass firing of staff lead to poor moral and the shop was poorly stocked.


  7. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Same as any other terrible retail job

    Cons

    free jeans and generous discount

  8. "Sales Associate Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters (Less than a year)

    Pros

    Received many free items from various competitions, became a Jean Expert within 6 months of starting there, received amazing discounts as a Jeans Expert include 80% off 3 items, 60% off 12 items, and 40% off the rest every floorset

    Cons

    Very strict company, did not receive too many hours even though I was easily one of the hardest workers. Maybe 8-15 hours a week.


  9. "manager"

    StarStarStarStarStar
    Former Employee - Store Manager in Birmingham, England
    Former Employee - Store Manager in Birmingham, England

    I worked at American Eagle Outfitters full-time (More than a year)

    Pros

    the staff and the nice place

    Cons

    long houres and coustemers that you work


  10. Helpful (1)

    "Hated it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England
    Doesn't Recommend
    Neutral Outlook

    I worked at American Eagle Outfitters part-time (Less than a year)

    Pros

    40% off everything staff discount
    Great products
    Uniform allowance (you're supposed to wear AE clothes, but can be as casual as you want)
    Great music in store even around Christmas so you don't feel like hanging yourself after two hours
    Good pay

    Cons

    The management is full of bullies
    Unrealistic targets
    Being forced to harass customers every second by offering to help them (by the time they get to the till, they have been jumped by 5 Sales Assistants and 3 "Greeters" because we're required to go up to everybody and repeat the same set of questions)
    The radios are never charged properly so it makes it impossible to use them efficiently
    Always being bugged about doing more hours even though you have an contract detailing your availability (plus most of your employees are students with a lot of academic commitments)

    Advice to Management

    Listen to your staff, they know the customers a lot better than you
    We get that you're an American company but people in the UK are different, so a lot of things don't work on them (constant interaction with the customer is every British person's nightmare)


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