American Express Global Business Travel Reviews

Updated Jan 16, 2022

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Found 1,051 of over 1,192 reviews

3.9
74%
Recommend to a Friend
88%
Approve of CEO
American Express Global Business Travel Chief Executive Officer Paul Abbott
Paul Abbott
326 Ratings
Pros
  • "loved the ability work from home(in 113 reviews)

  • "Good work life balance environment(in 76 reviews)

  • Cons
  • "Industry as a whole is decimated so GBT has tried to do what they can to keep people employed(in 39 reviews)

  • "Rewarding employees for their performance often translates to more workload that lead to worse work life balance(in 33 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year

      Good environment

      Dec 21, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive and friendly management, organized

      Cons

      None, would appreciate if I could rejoin the company

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    2. 3.0
      Former Employee, less than 1 year

      Good brand

      Jan 13, 2022 - Senior Business Development Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very well recognised brand to work for especially their wellness policy

      Cons

      Can’t give any as I didn’t see any during my time there

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    3. 3.0
      Current Employee

      AmexGBT

      Jan 10, 2022 - Implementation Project Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Big company, lots of room to move around the business and around the world.

      Cons

      Slow moving, uninspiring leadership, focus on profits at the expense of employee health and well being.

      1 person found this review helpful
    4. 3.0
      Former Employee

      Okay

      Jan 9, 2022 - Account Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It was a good place for wages, ceo good.

      Cons

      Not so good during Covid

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    5. 3.0
      Former Employee, more than 10 years

      Manager

      Jan 6, 2022 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel and hotel stay Benefits

      Cons

      Non motivational Negative work flow process

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    6. 5.0
      Former Employee, more than 1 year

      Great organisation

      Dec 17, 2021 - Cleaner in Brighton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Reliable company that treats staff well

      Cons

      Nothing that I can think of

      Continue reading
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    7. 3.0
      Former Employee, more than 3 years

      Heading in the Right Direction

      Dec 23, 2021 - Pre-Sales Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Improving company culture: management working hard to build a culture of togetherness, making great strides in an incredibly challenging trading environment - Comparatively good benefits - Nice refurbished office with great facilities - Renewed focus on DE&I and coming to work as your true, authentic self - Good technology products & overall value proposition - Flexible on work location and work/life balance

      Cons

      - Like most of the travel industry, GBT has not survived unscathed although is probably faring better than most - Pay is substantially below similar roles in other industries - Lack of investment in people, processes and training & development - Culture of micromanaging, saying 'yes' to every client question and selling technology short exists in some commercial teams - more feature, feature rather than benefit, value - Still frustratingly bureaucratic and unaligned systems & processes. Although some of these are being addressed, it makes completing even basic tasks much more difficult than it needs to be

      Continue reading
      1 person found this review helpful
    8. 5.0
      Current Employee

      Loving it

      Nov 18, 2021 - Financial Difficulties Specialist in Brighton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay and staff is very nice.

      Cons

      Work from home hrs are really not good

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    9. 5.0
      Current Employee, more than 10 years

      Working review

      Nov 8, 2021 - Anonymous Employee in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good employer to work with, good benefits

      Cons

      In cerntain case, there is less accountability of leader resulting frustations

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    10. 3.0
      Current Employee, more than 1 year

      Nice people

      Nov 13, 2021 - Travel Consultant in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you cannot work independently do not apply for a position

      Cons

      Tech issues in a daily basis. It is hard to provide good customer services.

      Continue reading
      1 person found this review helpful
    Viewing 1 - 10 of 1,051 Reviews

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