American Family Insurance Customer Service Representative Reviews

Updated 18 May 2020

To filter reviews, or .
3.8
71%
Recommend to a Friend
34%
Approve of CEO
American Family Insurance President & CEO Jack Salzwedel
Jack Salzwedel
17 Ratings
  1. "Customer Service Representative"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Madison, WI
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at American Family Insurance for more than a year

    Pros

    Paid time off, Switch to different department with referral, tuition reimbursement

    Cons

    I felt that my coworkers were not friendly

    Continue reading
  2. "Apply yourself and you'll never look back"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agency Customer Service Representative in Mishawaka, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Family Insurance full-time for more than a year

    Pros

    Company perks are outstanding, other agents are friendly, training is top notch. Top management is down to earth and understanding.

    Cons

    Insurance is a very competitive business, but American Family rewards you for doing a good job.

    Continue reading
  3. Helpful (5)

    ""Bob Mallow Agency" A waste of time"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Wauwatosa, WI
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at American Family Insurance

    Pros

    -Learning about the insurance industry -Meeting the customers -Hours of work

    Cons

    -Incredibly poor training -Unpaid training -State Certification tests not paid for -No upward movement possible -No benefits provided by the company -Low wages -Poor management that does not want to take the time and invest in their employees....would rather go golfing than be in their office -Ad listing will show $16 an hour once full trained. I was hired, promised this $16 a hour once I was fully trained. Once I became fully trained the agency owner claimed he had never talked about this stipulation and left my pay at $12 an hour. -$16 an hour is listed on the job add, and still is currently

  4. "Best job I've ever had"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time for less than a year

    Pros

    I love the atmosphere. I work for an American Family Insurance agency and I absolutely love it. My agency owner is very flexible, ensured that I got time off for paternity leave when my daughter was born, and takes the utmost best care of myself and my only coworker. American Family corporate has always been very helpful and they are always pleasant to interact with. They are constantly holding trainings to ensure that us at the agencies are up to speed on the best practices.

    Cons

    I really can't think of any cons. I have never been so extremely happy at a work place. I guess the one con would be the sales goals. While they are achievable, they are extremely difficult for some of the smaller agencies, where as the very large agencies achieve these goals in no time at all. It would be nice if those goals were set based on your current level.

    Continue reading
  5. "Customer Service Rep"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Lyndhurst, OH

    I have been working at American Family Insurance for more than 8 years

    Pros

    Your days will have more variety if you're licensed. Quoting home, auto, life, commercial policies. Responding to billing problems, explaining coverage, faxing proof of insurance to banks, mortgage companies, dealerships.. Cold calling, follow up on internet leads. Retention calls. Birthday calls. Some opportunities for bonuses. Some agents will share commissions.

    Cons

    Very low pay. No paid-time off. Managers are too quick to fire agents who don't consistently make yearly goals and don't really care about agency CSRs.

  6. "Working for a American Family Insurance Agent"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Sales in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    I worked at American Family Insurance full-time for more than a year

    Pros

    The Customers were the greatest part of working for the agency

    Cons

    The American Family Agent I worked for made me watch while he played You Tube videos of black people acting in a disorderly way.

    Continue reading

    American Family Insurance Response

    October 5, 2016Talent Acquisition Representative

    Thank you for taking the time to provide us with your review. At American Family, we value diversity and are committed to creating a comfortable, transparent and inclusive workplace. We value your feedback and would like to encourage you to report your concerns to our EthicsLine. You can make a report anonymously, 24/7 by calling 1-877-77AMFAM (1-877-772-6326). Thanks again for sharing your concerns!

  7. Helpful (3)

    "Customer service"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Customer Service Representative in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Family Insurance full-time

    Pros

    Health insurance, 401 k, tuition reimbursement, great training. Vacation and sick time granted

    Cons

    Micro managed high stresschool level, no transparency High turn over high rates of blatant nepotism.

    Continue reading
  8. Helpful (2)

    "Work Environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Johns Creek, GA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at American Family Insurance part-time for more than a year

    Pros

    It is a great place to grow and learn.

    Cons

    The pay is not great.

  9. "Sales&services rep"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Family Insurance for less than a year

    Pros

    Very layed back professional loved it easy to get along with everyone

    Cons

    Just that it was a contract temp job with there where more opertunity

  10. Helpful (2)

    "It was not a happy office"

    2.0
    Customer Service Representative in Madison, WI
    Doesn't Recommend

    I worked at American Family Insurance for less than a year

    Pros

    Good steady work, close to home

    Cons

    The gentleman was not a people person. Their system is still a DOS computer system, very frustrating.

Found 54 reviews