I've generally had an unpleasant time working here.
- The schedule is disorganized, and it doesn't help that everything is handled through whatsapp and google sheets tutors can't actually edit. We also can't contact students directly, which adds an extra layer of difficulty to logistics.
- Payments take a very long time internationally. When they hired me, they said payments generally go through the 20th of the month for the previous month, or the 30th of the month at the latest. I have had to bother them to pay me every month, with some payments taking as long as six weeks and appearing in chunks under multiple unrelated names (including one beauty company???). I know that international payments are tricky, but if the business model is based on hiring Americans, they should figure that out. Payments finally appeared when promised only after I gave management an ultimatum that I would not provide any more availability unless I was paid within 30 days.
- Everything is "urgent" -- essays to edit, last-minute scheduling when it's nighttime in my time zone, etc. -- but this same urgency does not apply to payments, and the pay isn't really high enough to justify the sense of urgency on my end. Yes, college application season is a stressful time for all, but if it takes them six weeks to process payments, I can take 48 hours to edit an essay. There also just isn't a great document-sharing system, which makes the whole thing messier.
- Tutors are responsible for tracking all of their hours through unwieldy Google Sheets. This problem could easily be solved by designated scheduling/timekeeping software, which doesn't have to be expensive.
