Anglian Home Improvements Reviews | Glassdoor.co.uk

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Anglian Home Improvements Reviews

Updated 18 May 2017
32 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Approve of CEO
Anglian Home Improvements CEO Martin Kellett
Martin Kellett
4 Ratings

32 Employee Reviews

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  1. "Abdul Daim"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Home Improvements part-time (Less than a year)

    Pros

    Best foot canvas jobs ever. Bonuses and Comissions.

    Cons

    Take some time for the beginner to adjust in this work.

    Advice to Management

    Improve order and management


  2. "Anglian ...Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemarketing Manager in Guildford, England
    Former Employee - Telemarketing Manager in Guildford, England

    I worked at Anglian Home Improvements full-time (More than 5 years)

    Pros

    Can be great money - flexible hours

    Cons

    B2C cold calling not for everyone


  3. "Regional Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Norwich, England
    Former Employee - Regional Sales Manager in Norwich, England
    Recommends
    Positive Outlook

    I worked at Anglian Home Improvements (More than a year)

    Pros

    Great CEO with good vision and plans for the future. Good wage structure

    Cons

    Work life balance is poor


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  5. "Avoid Anglian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Norwich, England
    Former Employee - Customer Service in Norwich, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Anglian Home Improvements part-time (More than a year)

    Pros

    I met some fantastic people whom I have made good friends with.
    Very good hourly rate of pay.
    Good work/life balance
    Being made redundant from my role in Customer Service did me a HUGE favour. Thank you Anglian 😊👍

    Cons

    One or two of the managers are grumpy.
    If your face fits and even if you're a wally brain, you'll go far at Anglian. Managers have minions or "yes" persons making their drinks and waiting on them hand and foot. Idiots. Grow a spine and gain some self-respect.

    Poor customers. Customer Service in Norwich no longer exists. Customers who phone in are directed to their local installation depot for after sales service issues.
    Some administrators there are grumpy, sarcastic and downright rude. Some are really lovely and deserve better treatment than they get. But that's Anglian.
    The customer will be lucky just to get their phone call answered let alone deal with a grumpy person.
    Good luck to the customers as I feel so sorry for them. Anyone with sense won't choose Anglian.
    I would have given only one star but the hours fitted in perfectly with my home life and I have made some good friends so that deserves a star ⭐️

    Advice to Management

    You don't care about customers after they've paid a LOT of money for Anglian products etc. Put more money time and staff into after sales customer service.
    More service engineers are needed. In some regions only one or two cover the whole of an area. Means longer wait for service visit for customers. Field managers and service engineers work hard and long hours and there needs to be more staff tto deal with after sales issues in a reasonable timeframe. This area needs investment. Think customer and put them first as without them there will be no company and therefore no jobs.


  6. "Bringng back 'Team'"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norwich, England
    Current Employee - Anonymous Employee in Norwich, England
    Recommends
    Positive Outlook

    I have been working at Anglian Home Improvements full-time (Less than a year)

    Pros

    Good solid workforce. Lots of improvements in progress. Development and progresson for the right calibre and attitude. Unique product to be proud of.

    Cons

    Morale and motivation lost on shop floor but signs are there for improvement. Canteen conditions not good but plans for better in pipeline.

    Advice to Management

    Improve facilities for eating, drinking and hygiene. Put people towards top of list of improvements alongside productivity projects not after.


  7. "Sawman"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Line Operative in Norwich, England
    Current Employee - Production Line Operative in Norwich, England
    Recommends
    Positive Outlook

    Pros

    We make the best window out there and its given me a great standard of living and possible promotion opportunities

    Cons

    The shop floor staff aren't appreciated as much as they should be and should be more involved in improvements that are being made

    Advice to Management

    Involve everyone with all the pro's and cons of the business and get everyone onside and working together. Together we are one and together we work better


  8. "Improving all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administration Coordinator in Bodmin, England
    Current Employee - Administration Coordinator in Bodmin, England
    Recommends
    Neutral Outlook

    I have been working at Anglian Home Improvements full-time (More than a year)

    Pros

    Nice gang of people who care

    Cons

    Customer service at grass roots level needs support to improve

    Advice to Management

    Think about people not sales


  9. Helpful (2)

    "I'm stuck here for now - as I must work off a debt to the company"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Representative in Gillingham, England
    Current Employee - Sales Representative in Gillingham, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Anglian Home Improvements full-time (More than a year)

    Pros

    The brochures are very glossy

    Cons

    Corners cut at every opportunity - Sales Reps are encouraged to mis-sell. Products are changed after survey to lower specs. Pay is clawed back whilst Directors get Bonuses.
    Contractors are the poorest I've seen


  10. Helpful (1)

    "Go for retail instead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Agent in Woking, England
    Former Employee - Telesales Agent in Woking, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Anglian Home Improvements part-time (Less than a year)

    Pros

    I can't really think of any

    Cons

    Cold calling a huge list of names offering £2k+ conservatories. Was below min. wage when I worked there. Not a great job.

    Advice to Management

    Think of better ways to screen your leads.


  11. Helpful (1)

    "Customer Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administration Coordinator in Basingstoke, England
    Current Employee - Administration Coordinator in Basingstoke, England
    Doesn't Recommend
    Neutral Outlook

    I have been working at Anglian Home Improvements full-time (More than a year)

    Pros

    75% discount on all Home Improvements.

    Cons

    Poor Pay, bad customer services

    Advice to Management

    Care more about the customer and not just getting payment from them.


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