Anglian Water Customer Care Specialist Reviews | Glassdoor.co.uk

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Anglian Water Customer Care Specialist Reviews

Updated 20 September 2017
6 reviews

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Customer Care Specialist

5.0
StarStarStarStarStar
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Employee Reviews

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Pros
  • Work / life balance is the best I have ever had (in 4 reviews)

  • A high engagement level and a huge investment in people whilst still maintaining an outstanding level of customer service (in 6 reviews)

Cons
  • Quite a lot to learn - takes about a year to feel fully comfortable (in 5 reviews)

  • When you first start the job there is a lot of new information so initially it can be overwhelming- (in 4 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Lincoln, England
    Former Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Anglian Water full-time (Less than a year)

    Pros

    Really positive, friendly environment.
    So much support given.
    Management look out for your interests and listen to concerns.
    Good progression.

    Cons

    Working to so many targets can be stressful.
    Quite a lot to learn - takes about a year to feel fully comfortable.

    Advice to Management

    Keep supporting employees the way you do.


  2. "Anlian Water"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lincoln, England
    Current Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (Less than a year)

    Pros

    Fantastic company to work for. From the start everyone has been very supportive and there is always someone to help you. The moral is fantastic during mentoring, you have one to one support and lots of competitions and incentives to keep you engaged. You are given lots of training before hand so you can gain the knowledge before being put on the phones. The company as a whole puts a lot of effort into keeping staff happy and motivated.

    Cons

    There is a lot to learn but you get there in the end with the support of other team members and mentors.


  3. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lincoln, England
    Current Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Anglian Water full-time (Less than a year)

    Pros

    Friendly atmosphere, good salary, good benefits. Supportive management structure. Customer focused environment in which people are treated fairly and with respect.

    Cons

    There is a lot to learn during training and this is a stressful period.


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  5. "Good Support, Complex Industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lincoln, England
    Current Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Anglian Water full-time (Less than a year)

    Pros

    Good support through training.
    Good pay.
    Good facilities and accessible.

    Cons

    Complex industry that should not be entered lightly, understand that there is a lot to learn and it is not easy.

    Advice to Management

    Please liaise more with employees.


  6. "Brilliant work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lincoln, England
    Current Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (More than a year)

    Pros

    Anglian water is one of the best companies that I've has the pleasure to work for. In the start, there is a lot of stuff to learn but you are provided with an excellent training programme so you are given with all the knowledge you need to get going. There are always people around to guide you through and to help you grow in your role. There's always something new that you can work towards to progress in the company and lots of opportunities around to motivate you to do well. Since working here, I've realised how much care is put into customer service, and this is something I have always looked for in a job.

    Cons

    There is a lot to learn when you do first start and can be challenging to get your head around.

    Advice to Management

    Each team is managed very well, you are well looked after and rewarded for your hard work, keeps you motivation rather than it being mundane.


  7. "Recently Joined the Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lincoln, England
    Current Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I recently joined Anglian Water as Customer Care Specialist. The training that is provided is well structured and full of information. You are given loads of support throughout, and given intense mentoring before going on to the phones. Feedback is given continuously to see how you are doing, and always giving places to improve. The whole environment in the a friendly manner, everyone is so polite and willing to help.

    Cons

    Nothing bad to say about the company