Anglian Water Customer Care Specialist Reviews | Glassdoor.co.uk

Anglian Water Customer Care Specialist Reviews

Updated 15 June 2018
8 reviews

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UK - All CitiesCustomer Care Specialist

4.2
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Employee Reviews

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Pros
Cons
  • "Quite a lot to learn - takes about a year to feel fully comfortable" (in 5 reviews)

  • "Long hours, pressure, lack of support, poor management, poor career development" (in 3 reviews)

More Pros and Cons

  1. "Great company to work for!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist Team Leader in Lincoln, England
    Current Employee - Customer Care Specialist Team Leader in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (More than 5 years)

    Pros

    Number 1 Water & Sewerage Company 2017/2018
    Anglian Water are passionate about delivering a 5* service to customers, every time!
    Employees health and wellbeing is very important to the company
    Private Healthcare
    Great Pension Scheme
    Really vibrant (and fun!) environment
    Free Parking - albeit there are sometimes more people than spaces - but AW still offers free parking!
    Engaged workforce
    High street discounts
    Gym membership discounts
    Annual incentive scheme

    Cons

    Parking - although it still offers a high portion of it's staff FREE parking.

    Anglian Water Response

    28 Jun 2018 – Resourcing Manager

    Thank you for a detailed 5 star review, we really appreciate it! Its great to hear your views.


  2. Helpful (2)

    "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Hartlepool, England
    Current Employee - Customer Care Specialist in Hartlepool, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (More than 8 years)

    Pros

    High salary, good employee benefits and opportunities to make friends. Free tea, coffee and fruit juice provided. Chocolate often provided and good sickness support.

    Cons

    Widespread bullying. Management tend to ignore it. Systems are world class however almost daily system issues which can get really frustrating. Also if in satellite office such as Hartlepool, extremely limited options to progress.

    Advice to Management

    Please start an anonymous system to report bullying and a peer support system.

    Come on AW, you're almost a world-class employer!

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Lincoln, England
    Former Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Anglian Water full-time (Less than a year)

    Pros

    Really positive, friendly environment.
    So much support given.
    Management look out for your interests and listen to concerns.
    Good progression.

    Cons

    Working to so many targets can be stressful.
    Quite a lot to learn - takes about a year to feel fully comfortable.

    Advice to Management

    Keep supporting employees the way you do.


  4. "Anlian Water"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lincoln, England
    Current Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (Less than a year)

    Pros

    Fantastic company to work for. From the start everyone has been very supportive and there is always someone to help you. The moral is fantastic during mentoring, you have one to one support and lots of competitions and incentives to keep you engaged. You are given lots of training before hand so you can gain the knowledge before being put on the phones. The company as a whole puts a lot of effort into keeping staff happy and motivated.

    Cons

    There is a lot to learn but you get there in the end with the support of other team members and mentors.


  5. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lincoln, England
    Current Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Anglian Water full-time (Less than a year)

    Pros

    Friendly atmosphere, good salary, good benefits. Supportive management structure. Customer focused environment in which people are treated fairly and with respect.

    Cons

    There is a lot to learn during training and this is a stressful period.


  6. "Good Support, Complex Industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lincoln, England
    Current Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Anglian Water full-time (Less than a year)

    Pros

    Good support through training.
    Good pay.
    Good facilities and accessible.

    Cons

    Complex industry that should not be entered lightly, understand that there is a lot to learn and it is not easy.

    Advice to Management

    Please liaise more with employees.


  7. "Brilliant work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lincoln, England
    Current Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (More than a year)

    Pros

    Anglian water is one of the best companies that I've has the pleasure to work for. In the start, there is a lot of stuff to learn but you are provided with an excellent training programme so you are given with all the knowledge you need to get going. There are always people around to guide you through and to help you grow in your role. There's always something new that you can work towards to progress in the company and lots of opportunities around to motivate you to do well. Since working here, I've realised how much care is put into customer service, and this is something I have always looked for in a job.

    Cons

    There is a lot to learn when you do first start and can be challenging to get your head around.

    Advice to Management

    Each team is managed very well, you are well looked after and rewarded for your hard work, keeps you motivation rather than it being mundane.

  8. "Recently Joined the Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lincoln, England
    Current Employee - Customer Care Specialist in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I recently joined Anglian Water as Customer Care Specialist. The training that is provided is well structured and full of information. You are given loads of support throughout, and given intense mentoring before going on to the phones. Feedback is given continuously to see how you are doing, and always giving places to improve. The whole environment in the a friendly manner, everyone is so polite and willing to help.

    Cons

    Nothing bad to say about the company