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Anglian Water Reviews

Updated 17 October 2017
64 reviews

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64 Employee Reviews

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Pros
  • A high engagement level and a huge investment in people whilst still maintaining an outstanding level of customer service (in 6 reviews)

  • Supportive and approachable management with plenty of opportunities to progress if you demonstrate the right behaviours (in 3 reviews)

Cons
  • Quite a lot to learn - takes about a year to feel fully comfortable (in 5 reviews)

  • When you first start the job there is a lot of new information so initially it can be overwhelming- (in 4 reviews)

More Pros and Cons

  1. "Fantastic Organisation to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Care Centres Manager in Lincoln, England
    Current Employee - Billing Care Centres Manager in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (Less than a year)

    Pros

    A Company truly dedicated to putting customers at the heart of everything it does, with a strong focus on employee engagement. With some amazing people.

    Cons

    Haven't come across any yet

    Advice to Management

    Keep up the great work


  2. "Good caring employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist Team Leader in Lincoln, England
    Current Employee - Customer Service Specialist Team Leader in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (More than 10 years)

    Pros

    Personal benefits and salary are good as is the support you receive to achieve your potential. Good career prospects are there for the right person

    Cons

    Can be stressful and the salary reflects that. It is a complex job in a heavily regulated environment. Very satisfied customers are what the company is all about.


  3. Helpful (1)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Peterborough, England
    Former Employee - Customer Service Specialist in Peterborough, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Anglian Water full-time (More than a year)

    Pros

    Good pay, good overtime opportunities, good benefits. Access to Anglian water owned parks with free parking. Ability to work from home (but only in certain circumstances)

    Cons

    Overworked! Not enough recognition for those who put the extra hours and work in. Too much favouritism in terms of promotions and progression. Management having a lack of people skills.

    Advice to Management

    Review who you are putting management positions. I left down to poor management! Too many favourites who were getting places because of sucking up to management and not enough support given to those who actually work hard. Lack of progression due to management putting their "favourites" into job roles.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "The Company that feels like a family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemetry Customer Support Team Leader in Huntingdon and Peterborough, England
    Current Employee - Telemetry Customer Support Team Leader in Huntingdon and Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (More than 3 years)

    Pros

    Career progression, Benefits, Job satisfaction, Personal Development Opportunities, Fantastic Company with an amazing culture of looking after it's employees.

    Cons

    No Cons At All -

    Advice to Management

    Keep it up!


  6. "Blue chip company, great benefits, excellent salary. 100% customer focussed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Hartlepool, England
    Current Employee - Customer Service Specialist in Hartlepool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (More than 10 years)

    Pros

    100% customer focussed, great salary and benefits, friendly working environment. Flexible working, great training, options for further education and job security,

    Cons

    Progression within the company is challenging depending on location, the graduate schemes and access to Ilm 5 and higher is only available to band 4 and above. Anglian do invest in there people but the availability of additional learning and succession planning could be explored more.

    Advice to Management

    Clearer opportunities for Development, succession planning.


  7. "Considering a job with a water company?"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great opportunities as the market changes

    Cons

    Until the market changes lots of legacy issues

    Advice to Management

    Resolve legacy issues and management structure


  8. "Could do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Manager in Peterborough, England
    Current Employee - Technical Manager in Peterborough, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Anglian Water full-time (More than 5 years)

    Pros

    Its a challenging environment that has so much potential in a fantastic industry thst serves the customer on a day to day basis. This challenge is what is great

    Health & Safety is a strong focus which is very important

    Cons

    The company is too bureacratic with not enough chances for the technical people that the industry requires to develop. Technicsl people within thd company are stifled and sidelined

    Advice to Management

    Look after your technical people or you will lose them


  9. Helpful (2)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Manager in Huntingdon and Peterborough, England
    Current Employee - Supply Manager in Huntingdon and Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (More than 5 years)

    Pros

    The drive and enthusiasm of the people who work here is fantastic. The company and the people who work in it really care about what they do.
    If you want to work somewhere where you feel like everything you do really makes a difference then AW is a good place.
    Water's director is inspiring and the culture in Water Services is strong and supportive.

    Cons

    Pay and conditions depend to much on where you work in the business. Water is a poor relation to other departments with pay being lower for the same sort of job than in asset management or recycling or anywhere else.
    Responsibility and the impact that getting it wrong could have is higher but it isn't recognised.

    Advice to Management

    Keep up the great engagement in our culture and values - they are so strong
    Sort out the IT!
    Recognise people for what they do and the responsibility we have


  10. Helpful (1)

    "An enjoyable, inspiring and rewarding company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Group Manager in Cambridge, East of England, England
    Current Employee - Asset Group Manager in Cambridge, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time

    Pros

    Anglian Water really does put its employees at the heart of what it does. If you are looking for job satisfaction, reward and enjoyment then this is an ideal company to work for.

    I have worked for Anglian Water for the last 4 years and have really noticed and valued the dedication to people development. With the right attitude and commitment, there are plenty of opportunities to progress within the business. Over the last 4 years, my job role has dynamically developed and grown. I feel valued for what I do and feel Anglian Water has really invested in my future.

    The development of people is a key factor to success which Anglian Water has mastered.

    Cons

    As a generation Y, the IT side of Anglian Water is an area where we could improve in terms of speed and technology (e.g. apps).

    Advice to Management

    Keep up the encouraging leadership skills and continue to develop in your employees!


  11. "A place to make your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lincoln, England
    Current Employee - Anonymous Employee in Lincoln, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Anglian Water full-time (More than 10 years)

    Pros

    Anglian Water is somewhere you can get on if you are willing to put the work in and put yourself out there. You can change your career without even having to leave the company as there are so many diverse opportunities. The company is very focused on customer service and people and is continually driving change which makes it an exciting place to be. Something I really admire is that our CEO Peter Simpson really does listen to peoples opinions and ideas no matter your position in the company.

    Cons

    The IT systems can be a source of frustration.


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