Aquarium of the Pacific Reviews

Updated Apr 19, 2022

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Found 55 of over 67 reviews

4.1
81%
Recommend to a Friend
Aquarium of the Pacific President and CEO   Peter Kareiva
Peter Kareiva
0 Rating
Pros
  • "It's undeniably a cool place with many awesome animals(in 5 reviews)

  • "Good coworkers, great location, great animals, fun place, great benefits available to full and part time(in 4 reviews)

  • Cons
  • "Guests are out of control more often than not(in 7 reviews)

  • "Room for growth is open when they leave or retire(in 5 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great place to work

      Apr 19, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great mission, supportive staff, setting the bar for what other Aquariums should be focusing on

      Cons

      Having to interact with the general public can be cruel at times which can take a toll on you

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    2. 3.0
      Current Employee, more than 5 years

      Alright place to work for a first job

      Apr 15, 2022 - Guest Services 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Sometimes the department has pizza or cereal parties. During holidays, employees can win prizes for doing puzzles. Complimentary tickets are handed out quarterly and for holidays. Holiday pay is double when working, 4 regular hours when not working. First come, first serve massages for employees during holiday weekends. Open-mic mornings and paper airplane contests are conducted. Some night events you can take home food or things left behind (with permission of course). During Halloween and Christmas, employees can partake in themed activities which are fun. Being able to view schedules and trade shifts is easy. Management usually doesn’t hassle you about wanting to drop shifts or trade them. Starting wage is slightly above minimum wage, which is nice because some positions are minimal. Generally, your fellow employees are nice and fun to work with. And being able to see the animals is always a plus.

      Cons

      Underneath the surface, this business is no different than big businesses. -Lower level employees are disposable. People have been let go for very minor offenses. Doctor’s notes are not accepted as a reason to miss work (unless it is for COVID). -While having a uniform is fine, having to wear khaki pants is not. They dirty easily and are no fun for women if you catch my drift. A black pants option would be nice. -On-site HR can be a hinderance at times when they protect upper level management from legitimate complaints from employees, like sexual harrassment or intimidation. -Administration, the ones above management, are out of touch with the constantly changing work climate and have trouble adapting to the quick evolution of technology, leaving lower level employees with devices that are constantly breaking down and needing maintenance and leaving lower level management to pick up the pieces and do all the work. -Communication is either non-existent or inconsistent. One person will say one thing while another will come in and say something contradictory. Employees usually learn of changes to the aquarium via social media or word of mouth or very last minute emails, which is extremely frustrating since Guest Services is the largest department in the company. -There is very little room for growth within the department because administration likes to hire from the outside rather than promote from within, which leads to a high turnover rate and low department morale. -There is ZERO diversity within salaried positions in Guest Services and has remained so in the 5+ years I’ve been with the company, which is very disappointing because Long Beach is one of the most diverse cities in the country, but that is not reflected past the entry level. The only POC in salaried positions are in housekeeping and maybe one in security, so make what you will of that. -The new GS manager oversteps his boundaries and asks personal questions while also sharing personal information, making employees uncomfortable. Talks about how his significant other is ethnic which comes off as fetishization which is a form of racism. Since GSM and the next highest person in the department are still rather new, they don’t understand how the department runs yet and have begun to put blame on employees when admins get on their backs rather than take accountability and listen to employees and lower level management about how to fix issues. -There are NO metal detectors/bag checks for either employees or guests, which makes for a very unsafe working environment when there have been an increase in shootings immediately around the aquarium. -Days off can be difficult to get off during peak times like around spring break, summer, winter (basically all year is peak time). -Sometimes lower level employees will abide by the rules they were told to follow during training and a lead or higher will undermine them and/or not have an employee’s back. This usually happens with unruly guests. -There are many positions within the one department. Some of the positions are minimal which involve very little thinking or doing (passing out maps/greeting). Others are intense and involve a lot of problem solving (handling large sums of money/processing data). With the exception of training positions, every other position is paid the same amount per hour, which some find to be unfair. -There is very little protection against unruly or handsy guests. An employee can be assaulted and nothing will be done because security can’t put their hands on a guest. Some of the employees are underage (minimum hiring age is 16) and the company sometimes forgets that there are extra labor laws that come with that. -Grand Prix: This is notoriously the most stressful time for the aquarium and exerts a lot of man power and what seems like a lot of money. Hours worked are extended and are not paid a premium, some employees are expected to stand out in the hot sun for those 10 hours in offsite locations, and buses and shuttles are used to get the very few guests the aquarium gets during this weekend to and from parking sites, adding more pollution in the air.

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    3. 5.0
      Current Employee

      Love it

      Mar 15, 2022 - Guest Services in Long Beach, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      everything is good about this job

      Cons

      i don’t have any cons

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    4. 5.0
      Former Employee, less than 1 year

      good experience

      Feb 3, 2022 - Substitute Teacher-Long Term 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Able to express religious ideals

      Cons

      low pay relative to public settings

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    5. 4.0
      Former Employee, more than 3 years

      Loved it

      Feb 10, 2022 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great hours, flexible schedule, fun environment

      Cons

      too busy during weekends, really crowded

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    6. 5.0
      Current Employee

      It is nice here

      Jan 2, 2022 - Education Volunteer in Long Beach, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I am just a volunteer but it's a nice job.

      Cons

      It is hard to get hired into the company. Moving up is slow and pay is not very high.

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    7. 4.0
      Former Employee, more than 1 year

      Good out of college job

      Nov 24, 2021 - Science Interpreter II in Long Beach, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great learning and public speaking experience.

      Cons

      Inconsistent schedule and little room for growth or promotions

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    8. 5.0
      Former Employee

      Flexible

      Nov 3, 2021 - Guest Services in Long Beach, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible, co workers are nice, free to bring family with comp tickets earned or asked

      Cons

      Room for growth is open when they leave or retire

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    9. 4.0
      Former Employee, more than 3 years

      Good Benefits

      Nov 9, 2021 - Security Guard 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, chance to meet many new people. Training on various topics including in depth first aid.

      Cons

      Pay raises were low, far and few between. Revolving door with employees. Managers tend to bully.

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    10. 4.0
      Current Employee, more than 1 year

      Okay

      Oct 6, 2021 - Guest Services 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They worked well with schedule

      Cons

      They’re unorganized and management isn’t on the same page

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    Viewing 1 - 10 of 55 Reviews

    Aquarium of the Pacific Reviews FAQs

    Aquarium of the Pacific has an overall rating of 4.1 out of 5, based on over 67 reviews left anonymously by employees. 81% of employees would recommend working at Aquarium of the Pacific to a friend and 62% have a positive outlook for the business. This rating has improved by 9% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Aquarium of the Pacific employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Aquarium of the Pacific. This rating has improved by 12% over the last 12 months.

    81% of Aquarium of the Pacific employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Aquarium of the Pacific 3.8 out of 5 for work life balance, 3.9 for culture and values and 2.9 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at Aquarium of the Pacific to be senior leadership, career development, benefits and the cons to be diversity and inclusion, culture, management.

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