Arise Reviews

Updated 4 May 2021

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3.7
69%
Recommend to a Friend
83%
Approve of CEO
Arise CEO Scott Etheridge
Scott Etheridge
65 Ratings
Pros
Cons
  • "You have to pay for training for a client to service(in 49 reviews)

  • "Personal support great - tech support hard to access(in 48 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Remote Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Leeds, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arise part-time for less than a year

    Pros

    Choosing hours to suit you

    Cons

    having to pay for the training

  2. "Great"

    5.0
    • Career Opportunities
    Former Employee - Customer Advisor 

    I worked at Arise full-time

    Pros

    Work from home and chose own hours

    Cons

    None I really enjoyed my time with Arise


  3. "Badly paid, stressful, complicated systems"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in London, England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Arise full-time for less than a year

    Pros

    flexible, set own hours, remote working

    Cons

    badly paid, not enough in call support, complicated processes, new processes every week.

    Continue reading
  4. "T"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Leeds, England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Arise full-time for less than a year

    Pros

    Work from home at your convenience

    Cons

    It was stressful for me

    Continue reading
  5. "Horrible Customers"

    3.0
    Former Employee - Inbound Customer Service Agent in Bedford, England, England

    I worked at Arise part-time

    Pros

    pay twice a week and decent pay for part time

    Cons

    bad training and annoying customers

  6. Helpful (12)

    "Awful systems, I wonder if they know what they're actually doing."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Agent 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Arise part-time for less than a year

    Pros

    Ability to chose your own shifts and work from home.

    Cons

    As a start they basically expect you to drop close to £100 getting all the equipment and training cost. The system they use is archaic and rarely works, it's not rare for agents to be unable to log into systems to actually fulfill intervals on top of that, using their Arise Virtual Desktop has made my hardware run badly because it's so badly optimised (and considering I run a gaming PC this perplexes me). There's not enough explanation for things, both myself and my representative are yet to be told how revenue works and how or when we'll receive payment for my work. Whenever either of us do enquire about such things we are either run in circles or told to talk to literal bots. Finally the training doesn't cover half of the actual problems you'll need to cover and the superiors aren't people who have actually been trained well in these matters either, they're just people who know how to navigate the resources well from working for longer, considering the technical nature of the roles available you'd expect them to have some actual technological aware support but they don't.

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  7. Helpful (10)

    "DO NOT WORK HERE !"

    1.0
    Current Employee - Customer Service Agent 

    I have been working at Arise part-time

    Pros

    Flexible hours Minimum wage Remote

    Cons

    Poor management Limited help They do not reimburse you when their systems crash (which is every week) Training is like 4-6 weeks and it is unpaid Chat PFs take ridiculously long to reply leaving you and the customer on the line waiting which affects your average handle time

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  8. Helpful (7)

    "Hell"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in London, England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Arise part-time for more than a year

    Pros

    Nespresso - shouted at like a school child, monitored constantly, pressure to sell, monotonous job. Lasted 18 months cause needed income left as soon as i got something else.

    Cons

    paid minimum wage every 2 weeks, you earn more at Sainsburys

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  9. Helpful (4)

    "Never go near"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CRS Agent in Glasgow, Scotland, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Arise full-time for less than a year

    Pros

    Can pick hours to service

    Cons

    System failures constantly no one to complain to it is taken as a negative system freezes which can result in complaints

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  10. Helpful (11)

    "Worst 18 months of my life!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Aberdeen, Scotland, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Arise full-time for more than a year

    Pros

    Being able to work from home

    Cons

    Lack of hours available to work even though you meet the top ranking required. I made an official complaint against one if the 'managers' who was a truly awful person, many of my colleagues had left purely because of him and his rude, condescending, misogynistic attitude, nothing was done. The training is laughable and in no way actually prepares you for the calls you're going to get. I worked on both energy and coffee client contracts, both awful for different reasons.

    Continue reading
Viewing 1 - 10 of 212 Reviews

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