Asurion Reviews

Updated Aug 1, 2021

To filter reviews, or .

Found 3,113 of over 3,187 reviews

3.6
63%
Recommend to a Friend
75%
Approve of CEO
Asurion CEO Tony Detter
Tony Detter
755 Ratings
Pros
  • "Compensation Benefits Bonus Inclusive the ability to work from home(in 214 reviews)

  • "Good pay, great challenges, professional growth(in 175 reviews)

  • Cons
  • "Work life balance can be difficult with constant change(in 94 reviews)

  • "needs more diversity in upper management(in 43 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Asurion

      Aug 1, 2021 - Technical Lead 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay and good atmosphere

      Cons

      Bad upward mobility in future

      Be the first to find this review helpful
    2. 4.0
      Current Employee, less than 1 year

      Asurion in-home expert

      Jul 31, 2021 - In Home Expert in Kansas City, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good wages, 401ks, Paid Gas expenses for 100 to 200 miles, sign on bonus, good coaching for sales portion.

      Cons

      Travel alot for phone deliveries in rural areas. Will need to keep up car/truck maintenance.

      Be the first to find this review helpful
    3. 1.0
      Current Employee

      Company life

      Jul 31, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      pay and benefits are good as well as the not having to pay for equipment. Good resource tool to refer back too if you get stuck on a problem

      Cons

      Overwork and long hours as well as sales sales sales it’s customers having incorrect information regarding phones and being lied to by in store reps

      Continue reading
      Be the first to find this review helpful
    4. 4.0
      Current Employee, less than 1 year

      Asurion Life

      Jul 31, 2021 - Mobile Expert in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Asurion not only cares about its employees but its customers as well

      Cons

      Unresolved tech issues for an extended period of time

      Continue reading
      Be the first to find this review helpful
    5. 1.0
      Current Employee

      Embarrassingly incompetent, robotic, and deceptive

      Jul 30, 2021 - Work At Home Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. The hourly pay rate for the first 90 days of training is decent. I did not stay long enough to see if the PPX pay was good because I do not enjoy making a living off of taking advantage of others, even if it pays well. 2. There seem to be many benefits. I did not stay long enough to enjoy any of them. 3 . Diverse workforce. 4. Pleasant interview and onboarding experience. 5. Provided all equipment necessary to do the job.

      Cons

      The experience was bizarre. I have to say, everyone seems very nice and there are many people who are very good at what they do. However, from what I gathered, the company culture has shifted throughout the past two years from a focus on customer resolutions and satisfaction to an obsessive focus on sales and a lot of the very nice people are the few left from before this change took place. Asurion has automated everything to the point that you are always dealing with a robot. Everything is a measurement, a statistic, an automated system. There is no human element whatsoever to the entire employee experience. Ironically, "being human" is one of the things the company preaches as a core value. Everyone in every department works to meet a benchmark or a statistic and that is their primary focus. It almost feels like a preview of all call centers in 2050. Super robotic. Seems cool when you are onboarding but it sucks when you actually begin work. Since everything is automated, Asurion does not bother to place people who are competent in their work areas. Why bother if there is an automated process behind it all ayway? One of the most bizarre and embarrassing experiences was the human resources presentation of benefits. You know how most companies will take a few hours to walk you through all the benefits, maybe some company history, and all those first day formalities? Not here, buddy. It lasted about 4 minutes. The presenter was obviously in a rush. She probably had to follow some insane measure of time that determines her pay rate. I have to say that it was short, useless, and, most of all, forgetto. I think ghetto is the best word to describe the overall experience I had while working for Asurion for a grand total of 3 weeks. Training sucks but it's not the trainers' fault. It is fully geared towards offering a sale. What is so bad about that, you may wonder. The phone calls coming in are from customers who think they are calling verizon (or Sprint or AT&T) tech support. Little do they know that their technician actually has no training on the technical issue being addressed and has learned along the way. The sales thing wouldn't be sp bad if employees were trained on resolving the technical issue but Asurion leaves that part of training up to the employee! I see many reviews here from people talking about how great the pay is and how easy the job is. The probpem is thay what you are doing is totally unethical. Asurion is counting on spme stupid statistic that says that 1 out of every 10 calls will accept the sale. Everything the company isso highly unethical that it can almost be called a scam except that they have figured out that id they stay right on the borderline, they are operating legally. It is terrible and if you work here and you don'y see this, pray that your eyes are opened. If you work here and you are aware of just how evil Asurion is, be aware that one day it will also turn on you. Stay away from here. It is not worth the stress and the bad karma you will get for deceiving others. Have some moral and ethical values and get yourself a real job. This is low-hanging fruit even if it appears to pay well.

      Continue reading
      Be the first to find this review helpful
    6. 5.0
      Current Employee, more than 1 year

      Shsh

      Jul 30, 2021 - Software Engineer in Sterling, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company culture. Lots of respect among employees.

      Cons

      Very little con. A very techy insurance company.

      Be the first to find this review helpful
    7. 4.0
      Current Employee

      Good Company

      Jul 30, 2021 - TELESALES Representative in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good People Good Support Great Opportunities

      Cons

      If you know what you’re signing up for, as far as Telesales then you’ll have no complaints.

      Be the first to find this review helpful
    8. 5.0
      Current Employee

      Great and interesting

      Jul 29, 2021 - Customer Service Representative in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people are awesome It’s talking to customers and trying to sell a warranty. It’s not hard. Grow up. It offers great flexibility and supervisors provide feedback everyday so you learn and grow. Training is very detailed and fun.

      Cons

      Talking to customers is nerve racking at first but like I said it’s really not difficult. Follow scripting and training, and if you have questions literally put the customer on hold and ask team’s chat. Simple.

      Continue reading
      Be the first to find this review helpful
    9. 5.0
      Current Employee, less than 1 year

      An Unequaled Experience

      Jul 29, 2021 - Senior Director of Underwriting in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great onboarding experience - Efficient interview scheduling - High-level engagement from hiring team and senior executives - Met all my expectations

      Cons

      None so far as I am a new joiner this month.

      Continue reading
      Be the first to find this review helpful
    10. 5.0
      Current Employee

      Opportunities to lead and learn

      Jul 29, 2021 - Software Engineer in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Diversity and inclusion are company wide priorities. Supports software engineers learning new technologies and showing / applying them on the job

      Cons

      Priorities shift often and change in teams and projects change oftwn

      1 person found this review helpful
    Viewing 1 - 10 of 3,113 Reviews

    Popular Careers with Asurion Job Seekers

    JobsSalariesInterviews

    Work at Asurion? Share Your Experiences

    Asurion logo
    or