Audley Travel Reviews | Glassdoor.co.uk

Audley Travel Reviews

Updated 23 May 2018
72 reviews

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4.2
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Audley Travel CEO Ian Simkins
Ian Simkins
52 Ratings

72 Employee Reviews

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Pros
  • Excellent FAM trips and educationals (in 25 reviews)

  • Young fun office with lots of perks like free fruit, exercise classes, in-office gym (in 19 reviews)

Cons
  • Long hours and a lot of pressure to perform (in 19 reviews)

  • Like some others have mentioned, the demand of a sale jobs can sometimes bring work-life balance into question (in 6 reviews)

More Pros and Cons

  1. Featured Review

    "Great company, with a clear structure and firm values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Specialist in London, England
    Current Employee - Country Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (Less than a year)

    Pros

    - Roles are clearly defined, great management.
    - Strong company culture: you put a lot in but you do get a lot out
    - Salary (and commission)
    - One month fam trip when you start on sales.
    - Training is comprehensive
    - Great parties and social scene
    - Wonderful, like minded colleagues.

    Cons

    - Targets remain the same throughout the year. I feel they should be a bit more weighted depending on countries/busy periods.
    - Music in the office, whilst not always playing, can be distracting as people have such varied music tastes!
    - Senior management do not actually spend that much time in the London office, and so when they do come down it's a little distant.
    - The hot water taps have been broken for some time now.
    - Updates are not always given on internal projects (although the projects themselves are great)

    Advice to Management

    Senior management- spend more time in London.


  2. "A company that really listens"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Specialist in Witney, England
    Current Employee - Country Specialist in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (Less than a year)

    Pros

    Excellent training
    Good progression
    Excellent trips to improve country knowledge
    Good team environment
    Good socials
    Company really listens and is responsive to ideas
    Good approach to wellbeing e.g. free fruit, smoothies, juice etc

    Cons

    Can be some long hours in busy seasons

    Advice to Management

    Keep listening and giving opportunities for people to be heard as there are a lot of good ideas around. Keep being as responsive as you are. Essentially keep up the good work!

  3. Helpful (2)

    "Great environment and people but tiny income"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Specialist in London, England
    Current Employee - Country Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than a year)

    Pros

    Would you want to be selling financial products or household appliances? I don't think I'd want to because I'm not passionate about either. And it's hard to sell something if you can't get excited about it. But I can talk about the country I design my clients' bespoke trips to all day long. It often doesn't feel like sales because it's a much softer process based on giving the clients exactly what they they're looking for rather than off the shelf packages that other travel companies flog out to undiscerning travellers. I couldn't imagine selling the same package all day long. How boring! When you're designing tailor-made trips it keeps everyday far more varied and exciting because every client wants to get something different out of their trip. The London office has a young, positive vibe and people are very friendly. Other people will help you grow and develop if you ask questions. There's a culture of sharing ideas and strategies that I think is very healthy. Office hours are encouraged and face time is not a thing. If you are often working overtime your managers will probably try to work with you to ensure that you don't need to be at the office any longer than your contracted hours. You get given a new area or country to sell every year and a half, and you are sent to that country or area to experience it and inspect the hotels before you can start to sell it. All expenses paid for (within good taste). You're encouraged and obliged to continuously improve yourself professionally, at least in a sales role.

    Cons

    There's currently no particularly clear-cut path to management, as you would have in a other professions such as finance, consulting etc. All the CPD seems to focus on development within sales, which is fine if you want to stick in a sales role indefinitely but not so good if you're looking for the quickest path to management and those upper management salaries. For a company that wishes to attract top talent (the entry requirements are just about as high for this job as any other well paid profession in the city) the base salary is disgustingly low. It should start at least 50% higher than it currently does. Annual salary reviews which have only recently been introduced, should obviously be at least on par with the rate of inflation which they are not, so this needs to be reviewed. Loyalty should be rewarded with higher base salaries, or I'm afraid that this role has a sell by date embedded into it. The last thing Audley wants is to lose its top salespeople who have given big chunks of their lives to the company. Unless base salaries have the potential to increase at a much better rate than inflation then I can't see myself staying in the role for long. Commission is laughable. 1%-9% with lower commission percentages the higher the profit and higher percentages the lower the profit. Having a sales curve is fine: it makes it fairer whatever country you're selling. But there's no denying that these percentages are 10% too low. 10%-20% would be reasonable. Believe it or not these percentages are set to become even lower in April.

    Advice to Management

    Increase sales commission, don't decrease it. The prospect of earning less is already beginning to zap morale. Ensure that base salaries increase year on year at least on par with inflation or you are effectively reducing base salaries year on year. Sort this out and this job will be one of the best going!


  4. "Keep focusing on the travel, it’s what we do!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Witney, England
    Current Employee - Anonymous Employee in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than 5 years)

    Pros

    Great working environment, albeit it can be pressurised in sales so not for the faint hearted.
    Company strives to do the right thing by its customers and staff and makes great trips for customers

    Cons

    Long hours and can be stressful, look at ways you can make it less stressful. As some of us have grown up in the company benefits to suit families would be a plus.

    Advice to Management

    Keep the focus on the product and putting Travel at the heart of what we do.


  5. "Great company, but lots of work still to do."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Specialist in Witney, England
    Current Employee - Country Specialist in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than 3 years)

    Pros

    Like minded colleagues that share your passion for travel.
    Good FAM trips.
    Great products on offer to clients which makes it far easier to sell.
    Managers will do all that they can to support you. Open to ideas and suggestions.
    Nice offices
    Good perks
    This is a company that is generally very receptive to feedback and makes changes based on it.
    Lots of progress made over last 18 months or so.
    Clear vision and direction from upper management, though it seems to get lost in middle management.

    Cons

    Audley has a diversity issue and it doesn’t seem to be doing anything about it.
    There’s an uncomfortable amount of discriminatory comments being thrown around and disguised as harmless ‘banter’ - and when middle management are joining in, people feel silenced and unable to report it.
    Some of the things that go on in this company do make you wonder whether you’re actually in a professional workplace, because sometimes it feels like a frat-house/sorority. Audley has a great social scene which is really important, but there are some that don’t know where to draw the line. The line needs to be drawn before the reputation of the business is damaged.
    Upper management seem to have a strong sense of direction for the company but that doesn’t make it all the way down. Too many long standing members of staff clinging on to ‘how it used to be’.
    The pay is not at all reflective of the amount of work done, and the specialist knowledge of the staff.

    Advice to Management

    Take a tough and clear cut approach to those creating the toxic culture, or just don’t hire the wrong people.
    Lots of visible progress of late which is encouraging.

    Audley Travel Response

    26 Mar 2018 – Group HR Director

    Thank you for taking the time to write a review, I am delighted to hear that you find the managers supportive and that feedback is listened to and actioned upon. This is something we thrive upon as a... More


  6. Helpful (3)

    "Sales role at work hard, play hard company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Country Sales Specialist in Witney, England
    Former Employee - Country Sales Specialist in Witney, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Audley Travel full-time (More than a year)

    Pros

    Initial travel to carry out hotel inspections is good.
    Nice Summer and Christmas parties.
    (Can be) understanding when you are ill.

    Cons

    Essentially a headphones call centre job with pressure to hit sales targets every month in a nice mill. Some teams friendlier than other. Some employees micro-managed, others not managed at all. Lots of sleeping together between staff and some in fighting. Pervasisve lad's culture (personally experienced sexual harrassment).
    No real progression - you just keep selling holidays... may get more countries and more money but the work is the same and you tire of it after a while.

    Advice to Management

    Stop promoting this work hard, party hard lad's boys will be boys culture. Encourage teams to actually work as teams, rather than competing against each other.

    Audley Travel Response

    21 Feb 2018 – Group HR Director

    We are pleased you enjoyed the research trip and the infamous Audley parties which forms part of our exciting and rewarding culture but I was concerned to read the rest of your feedback and this is... More


  7. Helpful (9)

    "Dishonest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in London, England
    Current Employee - Regional Sales Manager in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Audley Travel full-time (More than a year)

    Pros

    Nice offices. Great Fam trip. Good training and a desire to create amazing holidays and provide a high level of customer service.

    Cons

    An annual bonus is not an annual bonus if paid out every 16 months. Be aware if you complete your year and earn your bonus it will not be paid should you leave. This is plainly dishonest - just call it a 16 month bonus if you want to be truthful. Next on the list is the on target bonus. On target earnings mean that if you hit your target then you get 100 per cent of your bonus, at least in any normal company. Not at Audley. Here if you hit 100 per cent of your target you get 75 per cent of your bonus???? Words cannot begin to express the idiocy. The last thing worth mentioning is the mark ups on the holidays. Because these are so high the company tries to hide this from the consultants. They have a profit setting of anywhere from 20 per cent plus on their holidays. Consultants think this is the mark up (which would be high anyway- industry standard being closer to 10 per cent) however mark up is actually closer to 40 per cent. It is plain that the company wishes to hide this from the consultants as only managers can view the actual mark ups on the constituent parts of the holiday. Yes the customer service is excellent and should anything go wrong with a holiday the company throws money at fixing it which they make out to be a sign of how well they look after their customers. But this is facile. If you are marking up someone's holiday by almost 40 per cent - so for simple maths you pay 10 k on a holiday the mark up is 4k. Something goes wrong and the company pays a few hundred pounds and looks like they're your hero. Hmmmmmm.

  8. Helpful (1)

    "Audley is the place to be if you want a career in Travel!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in London, England
    Current Employee - Program Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than 5 years)

    Pros

    The environment is fun and positive with a wealth of like minded, talented people who share a passion for travel. I have seen the company grow and mature in the last 7 years with so many opportunities. It has been challenging at times but so rewarding to be part of a company that is forward thinking and evolving in a way that makes you feel proud to be part of it. Recent increase in holiday entitlement and pay have been hugely appreciated! An extra 6 days which is superb and of course the reduced working hours and more opportunities for flexible working have been very well received! After working in the industry for 18 years across a few travel companies, Audley outranks on every level.

    Cons

    Witney location is in such a beautiful setting but can be a challenge to get to. The growth means it feels a little less family run, but that is to be expected. The social committee and senior management team do a great job at bringing the offices together for the many socials with the highlights being the famous Christmas & Summer Parties which gets everyone together. This years Christmas bash at the Natural History Museum was spectacular!

    Advice to Management

    Keep listening to the staff and continue to involve them in the process, which makes us all feel part of it. Oh and keep up the social side of things, as it’s what helps keep Audley the fab company it is.


  9. "Brilliant company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Specialist in London, England
    Current Employee - Country Specialist in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (Less than a year)

    Pros

    - The company has their employees at the forefront of their mind; very focused on employee-wellbeing
    - Good base salary and commission scheme and benefits
    - Friendly and fun working atmosphere
    - Research trips to your country of speciality

    Cons

    - Weekend working
    - Can't think of many cons

    Advice to Management

    - Keep listening to employees


  10. Helpful (1)

    "Audley has got it right for employees and customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Thatcham, England
    Current Employee - Executive Assistant in Thatcham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel part-time (Less than a year)

    Pros

    The product, the culture and the people. You feel empowered to do the right hing at Audley which means the customer always come first. With the recent investment in development and a focus on their values, it makes Audley a supportive place to grow and develop your career.

    There’s a great office vibe, culture and working environment where everyone is working towards making Audley the success it is. Putting customers at the heart of what we do makes Audley a truly fabulous place to work.

    Cons

    None. Audley has it right. Yes all companies have their moment and sometimes things get missed or forgotten or are a little irritating but Audley really is the place where you love to work, where you have a passion for what you do and the difference you make to your customers.

    Advice to Management

    Keep doing what you are doing. Having a genuine passion for its people and focusing on the customer.


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