Audley Travel Reviews | Glassdoor.co.uk

Audley Travel Reviews

Updated 11 March 2019
84 reviews

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4.1
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Audley Travel Chief Executive Nick Longman
Nick Longman
59 Ratings

Employee Reviews

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Pros
  • "excellent fam trips - much more focused recently" (in 30 reviews)

  • "Free fruit and subsidised tuck shop" (in 21 reviews)

Cons
  • "Long hours and a lot of pressure to perform" (in 20 reviews)

  • "Like some others have mentioned, the demand of a sale jobs can sometimes bring work-life balance into question" (in 7 reviews)

More Pros and Cons

  1. Featured Review

    "Great company, with a clear structure and firm values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Specialist in London, England
    Current Employee - Country Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (Less than a year)

    Pros

    - Roles are clearly defined, great management.
    - Strong company culture: you put a lot in but you do get a lot out
    - Salary (and commission)
    - One month fam trip when you start on sales.
    - Training is comprehensive
    - Great parties and social scene
    - Wonderful, like minded colleagues.

    Cons

    - Targets remain the same throughout the year. I feel they should be a bit more weighted depending on countries/busy periods.
    - Music in the office, whilst not always playing, can be distracting as people have such varied music tastes!
    - Senior management do not actually spend that much time in the London office, and so when they do come down it's a little distant.
    - The hot water taps have been broken for some time now.
    - Updates are not always given on internal projects (although the projects themselves are great)

    Advice to Management

    Senior management- spend more time in London.


  2. "Exciting times - great place to work, challenges ahead as it grows"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSM in Witney, England
    Current Employee - RSM in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than 5 years)

    Pros

    Genuinely a customer first business!
    Great offices
    Very social - lots of events by social committee
    Great FAMs!
    Investment now happening into systems

    Cons

    Little opportunity for internal progression into senior management - instead they hire from Tui!

    Advice to Management

    Great to see Senior Management are now listening when it comes to IT! Please invest into JD or replace it!

  3. "Audley are great but need to be careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Country Specialist in London, England
    Former Employee - Country Specialist in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Audley Travel full-time (More than 3 years)

    Pros

    The people you work with, the socials and the fam trips.

    Cons

    The role itself is very stressful with a lot of pressure to hit what seems like unachievable targets in some months...along with having to provide and maintain customer service to high level. If you miss your target two out of three months you will get put onto a performance plan. The amount of admin is crazy which can take away time from focussing on hitting your target. If you don't stay late, it is near impossible to get everything done.

    The IT and system are not great.

    The amount you are paid isn't enough to live in and enjoy London.

    Advice to Management

    Listen to the staff and look after them. Try and keep them, rather than push them away. Do everything you can to retain staff.


  4. Helpful (3)

    "Pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Specialist in London, England
    Former Employee - Senior Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Audley Travel full-time (More than 3 years)

    Pros

    Great, like minded colleagues of a similar age and interests
    lovely, welcoming, modern offices
    excellent socials
    excellent fam trips - much more focused recently
    a genuine ambition to be the best, customer focused and really caring about customer experience
    autonomy to make your own mini business succcessful

    Cons

    pressure is too high, particularly for new starters who've not been in a job like this before. Similarly, there are nonsensical systems applied to those who've been there years and years - putting a person who's been at the company for more than 5 years on a performance review for missing two months (despite external factors)?
    for a company who 'want the best employees', and by their own admission, struggle to find the right people, there is no attempt to retain longer serving members of staff, despite saying they want to stay
    favouritism of certain staff members. managers have their favourites, and often lose sight of the issues around the ones they aren't as keen on.
    career progression is too complicated, and some employees feel that once they've hurdled one obstacle to promotion, another will be unexpectedly put in the way
    ironically, an inflexible approach to flexible working

    Advice to Management

    There is nothing wrong with wanting to achieve excellence and demanding this from your employees. In order to make this realistic though, you need to remunerate accordingly.
    continue to listen to staff and improve working practices.
    focus on retaining staff more than recruiting new ones. surely it's more cost effective to invest in retaining your staff than it is to continually have to replace the departing ones?


  5. Helpful (5)

    "Like being back at boarding school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Country Specialist in Witney, England
    Current Employee - Senior Country Specialist in Witney, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Audley Travel full-time (More than 3 years)

    Pros

    Beautiful, well appointed offices
    One month fam trip at the start of your job
    Good parties and social engagement
    charitable causes and awareness raising
    good career opportunities for some

    Cons

    Cliquey, incestuous and toxic environment
    unprofessional management within teams
    clear favouritism amongst teams and individuals
    pretends to be a small company that is so target driven it fails its' newcomers
    ridiculously high staff turnover
    unrealistic expectation of new starters
    lack of support for new starters - focuses on negative rather than positively reinforcing
    unclear commission structure that does not pay well

    Advice to Management

    Stop allowing cliquey gossip and blatant sleeping around within teams to get in the way of work. Bullying of people in relationships, who cares? Improve your favouritism tendencies, some people get away with missing targets consistently but others get pushed out straight away when not meeting targets. We have too many new starters who are new to the industry that get pushed out after 6 months as they haven't met targets - sorry but for some it takes longer than 6 months to become consistent, and the pushy, pressurised probation period does not help them. In order to combat the stupidly high staff turnover, perhaps recognise that not every new starter will hit their targets right away and keep helping. It's not nice to be around sad, stressed new starters who don't know if they will have a job next month.

    Audley Travel Response

    25 Feb 2019 – Group HR Director

    Thank you for your review and I am pleased to hear that you find the offices, fam trips and socials enjoyable, along with our focus of giving some back to both local and global charities but I am... More


  6. Helpful (9)

    "Started great, things are now massively slipping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Country Specialist in London, England
    Former Employee - Country Specialist in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Audley Travel full-time (More than 3 years)

    Pros

    The staff - they make the job, open-minded friendly people
    25 days Annual Leave
    Travelling perks with the job
    Not recently but 1-2 years ago, there were huge positive changes to maternity cover, annual leave etc. last 6-9 months not many great changes have come in - its gone a little stale

    Cons

    Absolute favoritism in terms of who gets the best enquiries, same people consistently recognized while others are pushed to the wayside. There is definitely not the some opportunities for all - those at the top get preferential treatment, those midway will stay stagnant, those struggling with the hard targets will be managed out.
    A company where the rules apply to some but certainly not to all
    Felt a bit like being in school - we won't pay you great but here's some free smoothies.. I think over time our generation is tired of empty perks and instead want actual career progression and salary growth.
    The terms and conditions of the contract - although it seems to only apply for some unlucky few, be sure to read every word of the contract as where they please, they will come down heavy on one or two unfortunates, in terms of repayment of work trips.

    Advice to Management

    Motivate the teams more, be more accountable
    A lot of behind the scenes movement - not very transparent or forthcoming when staff are struggling or considering resigning
    Differential treatment shown to employees is very noticeable to all and is only continuing to marginalize those that are not at the very top and creates for a very non-motivational atmosphere.
    Staff that feel worthy, will do much more than is expected, staff that feel under-appreciated and under-paid, will eventually vote with their feet.

    Audley Travel Response

    25 Feb 2019 – Group HR Director

    Thank you for taking the time to provide your feedback regarding your time at Audley. I am pleased to hear your positive comments in regards to the team and the benefits that we offer.

    I am... More


  7. "A very welcoming and forward thinking company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Travel Consultant in London, England
    Current Employee - Senior Travel Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than 3 years)

    Pros

    I feel like I am well looked after and feel proud to work for Audley

    Cons

    Can be stressful during busy periods

  8. "Good company but not busy enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tailor Made Specialist in London, England
    Former Employee - Tailor Made Specialist in London, England
    Approves of CEO

    I worked at Audley Travel full-time (Less than a year)

    Pros

    Good company ethos, great colleagues to work with and relaxed working environment

    Cons

    Simply not enough work to do


  9. Helpful (6)

    "Not very guy friendly or long time career option"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Canada Country Specialist in London, England
    Former Employee - Canada Country Specialist in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Audley Travel full-time (More than 3 years)

    Pros

    Good entry level travel job

    Cons

    Growing so big more interested in recruitment instead of retaining current staff

    Advice to Management

    Spend more money on wages, commission and systems that work rather than balloons and stupid games to entertain the youngest staff

    Audley Travel Response

    22 Oct 2018 – Group HR Director

    Thank you for your comments. The retention of our staff is paramount to our success and it’s something we take very seriously. We are really keen on listening to our employee’s feedback and through... More


  10. "Fun but high pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Former Employee - Country Specialist in London, England
    Former Employee - Country Specialist in London, England

    I worked at Audley Travel full-time (Less than a year)

    Pros

    Like minded colleagues
    Fun atmosphere
    Fam trips

    Cons

    High pressure for targets
    Stress level