Audley Travel Reviews | Glassdoor.co.uk

Audley Travel Reviews

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Found 84 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
75%
Recommend to a Friend
97%
Approve of CEO
Audley Travel CEO Nick Longman
Nick Longman
59 Ratings
Pros
  • "Managers really care about their teams and there are no egos anywhere at Audley(in 51 reviews)

  • "excellent fam trips - much more focused recently(in 32 reviews)

Cons
  • "The whole point of working at Audley is to specialise in a country that you know well(in 29 reviews)

  • "Long hours and a lot of pressure to perform(in 20 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Great company, with a clear structure and firm values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Country Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for more than a year

    Pros

    - Roles are clearly defined, great management. - Strong company culture: you put a lot in but you do get a lot out - Salary (and commission) - One month fam trip when you start on sales. - Training is comprehensive - Great parties and social scene - Wonderful, like minded colleagues.

    Cons

    - Targets remain the same throughout the year. I feel they should be a bit more weighted depending on countries/busy periods. - Music in the office, whilst not always playing, can be distracting as people have such varied music tastes! - Senior management do not actually spend that much time in the London office, and so when they do come down it's a little distant. - The hot water taps have been broken for some time...

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    Advice to Management

    Senior management- spend more time in London.

    Audley Travel2018-05-22
  2. "Exciting times - great place to work, challenges ahead as it grows"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - RSM in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for more than 6 years

    Pros

    Genuinely a customer first business! Great offices Very social - lots of events by social committee Great FAMs! Investment now happening into systems

    Cons

    Little opportunity for internal progression into senior management - instead they hire from Tui!

    Advice to Management

    Great to see Senior Management are now listening when it comes to IT! Please invest into JD or replace it!

    Audley Travel2019-03-03
  3. Helpful (1)

    "Audley are great but need to be careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Country Specialist in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Audley Travel full-time for more than 4 years

    Pros

    The people you work with, the socials and the fam trips.

    Cons

    The role itself is very stressful with a lot of pressure to hit what seems like unachievable targets in some months...along with having to provide and maintain customer service to high level. If you miss your target two out of three months you will get put onto a performance plan. The amount of admin is crazy which can take away time from focussing on hitting your target. If you don't stay late, it is near impossible...

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    Advice to Management

    Listen to the staff and look after them. Try and keep them, rather than push them away. Do everything you can to retain staff.

    Audley Travel2019-03-11

    Audley Travel Response

    May 9, 2019Group HR Director

    Thanks for your feedback on your time you spent working at Audley as a Country Specialist. The Familiarisation “FAM” trips we offer are a fantastic part of the training we offer and it’s good to hear you really enjoyed the people you worked with. Our dedicated social committee always ...

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  4. Helpful (3)

    "Pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Audley Travel full-time for more than 4 years

    Pros

    Great, like minded colleagues of a similar age and interests lovely, welcoming, modern offices excellent socials excellent fam trips - much more focused recently a genuine ambition to be the best, customer focused and really caring about customer experience autonomy to make your own mini business succcessful

    Cons

    pressure is too high, particularly for new starters who've not been in a job like this before. Similarly, there are nonsensical systems applied to those who've been there years and years - putting a person who's been at the company for more than 5 years on a performance review for missing two months (despite external factors)? for a company who 'want the best employees', and by their own admission, struggle to find the...

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    Advice to Management

    There is nothing wrong with wanting to achieve excellence and demanding this from your employees. In order to make this realistic though, you need to remunerate accordingly. continue to listen to staff and improve working practices. focus on retaining staff more than recruiting new ones. surely it's more cost effective to invest in retaining your staff than it is to continually have to replace the departing ones?

    Audley Travel2019-01-31
  5. Helpful (6)

    "Like being back at boarding school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Country Specialist in Witney, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Audley Travel full-time for more than 4 years

    Pros

    Beautiful, well appointed offices One month fam trip at the start of your job Good parties and social engagement charitable causes and awareness raising good career opportunities for some

    Cons

    Cliquey, incestuous and toxic environment unprofessional management within teams clear favouritism amongst teams and individuals pretends to be a small company that is so target driven it fails its' newcomers ridiculously high staff turnover unrealistic expectation of new starters lack of support for new starters - focuses on negative rather than positively reinforcing unclear commission structure that does not...

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    Advice to Management

    Stop allowing cliquey gossip and blatant sleeping around within teams to get in the way of work. Bullying of people in relationships, who cares? Improve your favouritism tendencies, some people get away with missing targets consistently but others get pushed out straight away when not meeting targets. We have too many new starters who are new to the industry that get pushed out after 6 months as they haven't met targets...

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    Audley Travel2019-01-28

    Audley Travel Response

    February 25, 2019Group HR Director

    Thank you for your review and I am pleased to hear that you find the offices, fam trips and socials enjoyable, along with our focus of giving some back to both local and global charities but I am concerned by your other comments and I would love the opportunity to speak with you personally. ...

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  6. Helpful (10)

    "Started great, things are now massively slipping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Country Specialist in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Audley Travel full-time for more than 4 years

    Pros

    The staff - they make the job, open-minded friendly people 25 days Annual Leave Travelling perks with the job Not recently but 1-2 years ago, there were huge positive changes to maternity cover, annual leave etc. last 6-9 months not many great changes have come in - its gone a little stale

    Cons

    Absolute favoritism in terms of who gets the best enquiries, same people consistently recognized while others are pushed to the wayside. There is definitely not the some opportunities for all - those at the top get preferential treatment, those midway will stay stagnant, those struggling with the hard targets will be managed out. A company where the rules apply to some but certainly not to all Felt a bit like being...

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    Advice to Management

    Motivate the teams more, be more accountable A lot of behind the scenes movement - not very transparent or forthcoming when staff are struggling or considering resigning Differential treatment shown to employees is very noticeable to all and is only continuing to marginalize those that are not at the very top and creates for a very non-motivational atmosphere. Staff that feel worthy, will do much more than is expected,...

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    Audley Travel2018-11-12

    Audley Travel Response

    February 25, 2019Group HR Director

    Thank you for taking the time to provide your feedback regarding your time at Audley. I am pleased to hear your positive comments in regards to the team and the benefits that we offer. I am however disheartened to hear that you feel there to be favouritism within teams as this ...

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  7. "A very welcoming and forward thinking company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Travel Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for more than 4 years

    Pros

    I feel like I am well looked after and feel proud to work for Audley

    Cons

    Can be stressful during busy periods

    Audley Travel2018-10-28
  8. "Good company but not busy enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tailor Made Specialist in London, England
    Approves of CEO

    I worked at Audley Travel full-time for more than a year

    Pros

    Good company ethos, great colleagues to work with and relaxed working environment

    Cons

    Simply not enough work to do

    Audley Travel2018-09-20
  9. Helpful (7)

    "Not very guy friendly or long time career option"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Canada Country Specialist in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Audley Travel full-time for more than 4 years

    Pros

    Good entry level travel job

    Cons

    Growing so big more interested in recruitment instead of retaining current staff

    Advice to Management

    Spend more money on wages, commission and systems that work rather than balloons and stupid games to entertain the youngest staff

    Audley Travel2018-07-27

    Audley Travel Response

    October 22, 2018Group HR Director

    Thank you for your comments. The retention of our staff is paramount to our success and it’s something we take very seriously. We are really keen on listening to our employee’s feedback and through this we have increased a number of our benefits like holiday, offering a health scheme, ...

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  10. "Fun but high pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Former Employee - Country Specialist in London, England

    I worked at Audley Travel full-time for more than a year

    Pros

    Like minded colleagues Fun atmosphere Fam trips

    Cons

    High pressure for targets Stress level

    Audley Travel2018-08-02
Found 84 reviews