Audley Travel Reviews | Glassdoor.co.uk

Audley Travel Reviews

Updated 22 Jan 2020

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3.6
66%
Recommend to a Friend
60%
Approve of CEO
Audley Travel Chief Executive Nick Longman
Nick Longman
127 Ratings
Pros
  • "Audley genuinely cares about their employees(in 59 reviews)

  • "FAM trips- incredible, simply some of the best in the business(in 43 reviews)

Cons
More Pros and Cons
  1. Featured Review

    "Supportive sales team environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Country Specialist in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for less than a year

    Pros

    Superb training and support. Great team ethos. I enjoy working for a company with a set of values that thread through everyday activity. Audley cares about its staff who in turn care about their clients and this results in a high level of repeat and recommend business.

    Cons

    This IS a sales environment so targets need to be met, but there is a lot of support and robust processes in place to help you achieve them. Compared to other sales jobs it is not a high pressure environment. No obvious cons, but the pension offering could be better.

    Advice to Management

    The challenge for management will be to grow the business without losing the ethos / AudleyWay that is so pivotal to retaining our loyal client base.

    Audley Travel2019-06-20
  2. "Great Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Country Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for more than a year

    Pros

    travel, social, office, people, passion

    Cons

    element of micro management and control of day

    Audley Travel2020-01-13
  3. "Fun company, high turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Country Specialist in London, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Audley Travel full-time for less than a year

    Pros

    Audley is great in that it has all sorts of perks to make it a fun place to work. Days off for volunteer work, great PTO, lots of travel opportunities, socials, and benefits in place. Very young company so lots of opportunities to make friends and get to know your coworkers. They're also great about training opportunities and growing in your role.

    Cons

    There is a very high turnover rate for this company. The role of country specialist, while better paid than other travel companies in London, pays low. Everyone I knew who was working the role in their first year was running out of money week 3 of the month and dipping into their savings just to get by. They pay a bonus once you pass probation, but 1/3 of staff don't pass the probation at month 8 and there's a lack of transparency if you will be let go at that point. Most employees quit after year 2 in the role as it is also a lot of work compared to other travel specialist roles in the industry. There's a strong culture of working over time and on average i worked an additional 4 hrs per week for no extra pay (future commission is the argument for these extra hours). Sometimes there can be the feeling of being held at arms length from your peers until you pass probation.

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    Advice to Management

    Don't be so quick to fire people at probation. The job is quite full-on and requires about 1.5 years to get good at it, according to the staff. It would be better to continue to nurture staff rather than fire them and find someone brand new to train, especially as FAM trips are such a high investment.

    Audley Travel2020-01-21
  4. "Great company with exciting prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for more than 3 years

    Pros

    shared passion for travel - lovely people in the office care about their staff upper management listen to feedback and act on it new CEO and other new senior leaders are taking the company in an exciting direction and seem to understand what we need to push to the next level forward thinking with HR policies ie flexi working/ remote working/shared parental leave etc really supportive of what you are doing outside of work treat you as an adult people development and training is amazing, recently put all managers on a 6 month course challenging - always learning

    Show More

    Cons

    juggling the work load in travel season can be hard but the company has made big steps to improve it

    Advice to Management

    made huge improvements in communication recently - keep going don't loose touch - as we become bigger keep upper management in touch with all job levels - a half day job shadowing someone one a quarter would be a great way to be more visible and understand the challenges/successes being faced at every level

    Audley Travel2020-01-10
  5. "Unsustainable working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Country Specialist 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Audley Travel full-time for more than 3 years

    Pros

    • Unique atmosphere • Great socials • Good offices • Great initial FAM trip and training

    Cons

    • Unrealistic sales targets which to not take into account seasonal fluctuations • You are essentially doing two jobs; one a sales role, the other admin. • Commission taken away from you if CSQ (service scores) drop below 70% excellent. • Commission structure and bonus structure not competitive with other sales companies • Inexperienced sales managers who often start in sales and have little managerial experience • Lack of confidentiality and professionalism

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    Advice to Management

    • Modernise IT • Limit the admin in the sales environment so they can concentrate on sales. • improve bonus/ incentives for the newer country specialists and thereby improve retention.

    Audley Travel2020-01-22
  6. "Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Audley Travel full-time for more than 3 years

    Pros

    Great office Like minded people Great training Multiple benefits and generous holiday allowances Opportunities to challenge yourself Overall a great place to work. Like any company it has its challenges and nowhere is perfect. Audley really do pride themselves on looking after there staff and offering the best possible work environment.

    Cons

    Promotions into higher management roles have been based on tenure not ability. Bonus is very unachievable. Lack of opportunity to provide honest feedback. Very male heavy in the higher management roles. Communication is lacking, decisions are made without truly being thought through or finalised. Losing our brilliant HR director Jemimah was a massive loss.

    Advice to Management

    Start listening to the teams and get back to basics. It is about the inputs, teams that have focused on this over the last year have really benefitted. Take note of the best company results and dont sweep it under the carpet

    Audley Travel2020-01-03
  7. Helpful (1)

    "Great people, questionable processes and management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Sales Specialist 
    Doesn't Recommend

    I have been working at Audley Travel full-time for more than a year

    Pros

    Amazing initial FAM trip, excellent training, nice offices and like-minded staff.

    Cons

    Decent base salary, however the commission is not reflective of the amount of work you put in, and you can end up working a lot of extra hours to which you do not get paid for. You are doing the job of three people at times, so it can be very demanding. This IS a sales job, and no matter how hard they try and sugar coat it when you begin working there, you will feel the pressure. The company is not hitting it's projected targets so the pressure being passed on to the specialists is very apparent, and is creating a negative work environment. FAM trips are fewer and far between, and there are more resources being put into new hires than taking care of the dedicated employees they already have. People genuinely want to work there, and work very hard for the company, however the overall tone in the office is that specialists feel undervalued, underpaid, and overworked. The internal systems limitations make it impossible to work efficiently at times, and even though they are working on this, there is no recognition of this as the sales targets remain the same. Staff feel they are not listened to and are frustrated by the lack of communication from management. Seeing the same issues arise year on year and management is still handling things reactively as opposed to proactively. It is absolutely no surprise that the scores have dropped in the best companies survey, and that employee turnover is rising. Working here tends to be a very different experience for everyone, and if you are on the wrong side of management, I have witnessed people being pushed out/borderline bullied even to the point of them leaving. It feels as though the company is losing its authenticity as it continues to grow.

    Show More

    Advice to Management

    Listen to your staff on an individual basis, and direct your efforts to make them feel valued. Effective, well thought out and honest communication is lacking, and in turn is resulting in staff losing trust in management.

    Audley Travel2020-01-16
  8. "They really look after you as staff"

    StarStarStarStarStar
    Former Employee - Travel Sales Specialist 

    I worked at Audley Travel full-time for more than a year

    Pros

    Good perks Great teammates Good work life balance

    Cons

    High pressure sales Discrepancy between departments and opportunities for promotion Repetitive work

    Audley Travel2019-12-26
  9. "Time to change the name?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Country Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Audley Travel full-time for more than 3 years

    Pros

    Great work Colleagues Regular familiarisation trips Social events and office environment Some good managers Pay is ok but you need to land the numbers to achieve, if you become a top performer the money can be very good

    Cons

    Demanding work load at times especially at the beginning of the year. IT systems hampers performance and adds to the work load, it takes time to master all the various systems you need to do your job The company feels it is taking a new direction, senior management is poor and there has been many changes over the past year. A new CEO or could be classified as the invisible man, three directors have left, most recently the HR Director has gone and she was the only person who has made any difference to the company over the past few years and the rumours are that she was pushed to bring in more TUI people The company should be renamed Ordinary travel and not Audley travel Not a good place to work anymore we were once a family now I feel we are on a wheel just to make the numbers for other peoples benefits

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    Advice to Management

    Tell us what is happening and be honest about the direction of the company, explain why we are having so many TUI people coming into senior positions, what are the reasons

    Audley Travel2020-01-05
  10. "Like living in the 70s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Country Specialist in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Audley Travel full-time for more than a year

    Pros

    Lots of work events Buzzy environment Some good benefits including familiarisation trips

    Cons

    There's no transparency, our hr director (the only woman on the senior leadership team) has just randomly dissappeared??? lots of staff leave every month because the job demands so much. All staff must work 12 weekends a year and there is basically no flexible working available for the majority. There is an - unfortunately typical - ultra macho, sexist environment and unacceptable comments are heard at all levels far too frequently. Support from line managers is hit and miss as top performers are given management positions regardless of their people management skills.

    Show More

    Advice to Management

    Invest in better IT Be clearer with what decisions the busibess is making Remember we are Audley travel not TUI

    Audley Travel2019-12-26
Found 211 reviews