Audley Travel Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Audley Travel Reviews

Updated 21 August 2017
98 reviews

Filter

Filter

Full-timePart-time

4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Audley Travel CEO Ian Simkins
Ian Simkins
54 Ratings

98 Employee Reviews

Sort: PopularRatingDate

Pros
  • Excellent FAM trips and educationals (in 20 reviews)

  • Audley are kind enough to provide free fruit, juices, smoothies, porridge etc (in 15 reviews)

Cons
  • Long hours at times, but usually results in more bookings which means more commission (in 15 reviews)

  • Non-sales staff only have an allowance of 20 days annual leave (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Innovative company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Witney, England
    Current Employee - Regional Sales Manager in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than 10 years)

    Pros

    Great office and ever-changing environment. Always seeking to improve and provide great experiences for clients. Listen to feedback from employees, and genuinely cares about their wellbeing. Great team of people working here.

    Cons

    As in any sales company, there will be periods of high demand and longer hours, this goes with the territory.

    Advice to Management

    Look at the maternity/paternity policy. Great recent advancement in more flexible working - keep being open to new possibilities!


  2. Helpful (1)

    "Hard to beat!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Sales Specialist in London, England
    Current Employee - Country Sales Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than a year)

    Pros

    Fantastic colleagues, great management support and so many perks! They always pull out all of the stops for our summer and winter parties, not to mention subsidised gym membership, free fruit and smoothies along with surprise perks throughout the year - cupcakes and pimms always goes down swimmingly.

    Unlike any other company I've worked for before, they actually listen to what employees are saying and action feedback. Very forward thinking and highly client orientated.

    Cons

    Underpaid, but this is currently being reviewed. Sometimes have very quiet periods and this can be frustrating.

    Advice to Management

    Quarterly targets should be representative of time spent in the office. We love our fams but then there is the worry of missing out on a promotion due to time out of the office. You've provided us with extra holiday allowance which is great, in order to improve work life balance but many would be reluctant to take this as hitting our quarterly targets is what we rely on most to make money.


  3. "Fantastic place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Witney, England
    Current Employee - Anonymous Employee in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than 3 years)

    Pros

    Audley is a fantastic place to work in an exciting industry. All three offices are beautiful, there are many opportunities to get involved in things outside of your role and creativity is encouraged. Everyone has the chance to travel not just sales specialists, and they have announced that their aim is for every member of staff to travel every 18 months.

    Pay is good and being reviewed to make sure everyone is getting a fair deal. There are annual pay reviews (although from my knowledge these are always relatively small).

    When I joined the company over two years ago the working hours were 9-6 with 20 days annual leave. Off the back of the annual staff survey this was changed to 9-5:30 Mon - Thur and 9- 5 on Fridays. Annual leave has also been increased to 25 days + birthdays off.

    Monthly town hall meetings where senior management communicate business updates to everyone and answer annonymous Q&As.

    Cons

    With such a huge focus on retention, it can often appear that promotions are handed out to people who have 'done the time'. Rather than based on their ability to deliver. This can lead to frustrations within the team.

    The Witney office is based in an incredibly expensive area, the surrounding towns and cities like Cheltenham and Oxford are also really expensive. Rent in Witney is a minimum of £700 + Bills - and that would not even get you a modern apartment. Make sure you negotiate a comfortable salary before you start as it is actually almost on par with London in terms of cost of living.

    Advice to Management

    Make the conversation around promotions and pay reviews a lot clearer. Many of your employees go above and beyond regularly but would rather an increase to their salary or bonus than a weekend away in Europe with colleagues (Top Performers).

    Many newer employees (including myself) feel like Audley offers so much and would want to stay long-term but feel the need to jump to another company for the salary and title for a few years and then return in order to progress.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSM in London, England
    Current Employee - RSM in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (Less than a year)

    Pros

    Vibrant and energetic atmosphere in the London office. Career opportunities, travel, social events and benefits.

    Cons

    Can be demanding at times with long hours required but travel is seasonal so you expect that in this industry and have to embrace it!

    Advice to Management

    The recent recruitment process has uncovered some fantastic candidates, passionate and enthusiastic, creating an exciting office atmosphere and energy.


  6. Helpful (1)

    "What more could you ask for!?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Non-sales in Witney, England
    Current Employee - Non-sales in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than 5 years)

    Pros

    So for starters they really listen to their staff, through forums, focus groups, the best companies survey and monthly company meetings when you can send in questions anonymously to the CEO.
    Over my time at Audley the standard working hours have been shortened (pay remained the same), annual holiday allowance has been increased and annual pay reviews introduced.
    We are constantly rewarded for hard work through nominations that go towards anything from £50 vouchers, bottles of wine and top performer trips to Europe for the weekend.
    The perks are never ending from Easter eggs and advent calendars to beer fridays and endless social events for all.
    The general consensus is you work hard but at the end of the day produce a product that you can be proud of. Of course sales and there to be made but giving the best service to our clients is rated just as highly.
    Did I mention that we work in a stunning location on the border of the Cotswolds where you can take a stroll along the river at lunch, work on your own allotment patch, play ping pong, have a BBQ or work out in the onsite gym.
    The management team are constantly looking for ways to be better and welcome feedback from all. As I said what more could you ask for?!

    Cons

    Its a bit of a joke but air con would be nice for those occasional hot summer days - but then we do get compensated by the free ice creams!

    Advice to Management

    Keep doing what you are doing, don't ever get corporate and keep listening to your staff!


  7. "Don't believe the hype!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Country Sales Specialist in London, England
    Former Employee - Country Sales Specialist in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Audley Travel full-time (More than 3 years)

    Pros

    Most of the people there are amazing there are a few jobworths you need to avoid. It's a great job for graduates who know no better because it looks great on your CV.

    Cons

    You can tell HR and management have been begging people to leave positive reviews on here, they all sound so fake! Recent changes are nice but don't go far enough to counteract the tyrannical managers who monitor your emails and watch your every move like a hawk. You can't relax at work at all. God help you if you're not a favourite they will try and manage you out I've seen people get fired for absolute nonsense over the last couple of years. As for sending people away frequently, that's only the case if it fits business needs and again if you're the managers favourite pet. They are very quick to pounce on mistakes and make you feel worthless. Do not under any circumstances ask for help they seem nice and rapidly turn it against you and never say what you think. The whole company is style over substance and if your face doesn't fit their perfect ideal they will make sure you fail I've seen it many times. If you have to work at Audley don't plan on being there a long time, make friends and connections in the industry and get out.

    Advice to Management

    Employees don't care about free ice cream, doughnuts and fancy parties. They want to earn a salary that affords a comfortable lifestyle outside of work. People work to live not live to work and Audley are forgetting that. Maybe if you saved money on all the overpriced events you could give your hard working staff a pay rise. They are your greatest asset and they aren't stupid. They are so scared to say what they think though that you'll never find out the truth.


  8. "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Specialist in Witney, England
    Current Employee - Country Specialist in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (Less than a year)

    Pros

    Audley is a great and growing company. The team are enthusiastic, the Witney office is beautiful, there are good team and travel parks, and Management are accessible and responsive. Recent improvements have led to an increase in both annual leave allowances and administrative support, both in direct response to employee calls - very welcome changes. There's a work hard play hard environment and employees are encouraged to share in the company success. Highly recommended.

    Cons

    As many have noted, the hours can be very long at times (regularly 50 hours+ per week) and relatively poorly paid for sales specialists in their first year, but efforts are being made to address this and to compensate sales staff accordingly. For successful sales staff wishing to progress to management level, this is accompanied by a pay cut (compared to salaries/bonuses paid to successful sales staff), which seems counter-intuitive when taking on more responsibility. This is a common problem across the sector so not unique to Audley.

    Advice to Management

    Fantastic progress of late, keep it up and thank you.


  9. "A great place to work with plenty of perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Specialist in Witney, England
    Current Employee - Country Specialist in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than a year)

    Pros

    Regular FAM trips, plenty of holiday, socials, great working atmosphere, management are very hands on and supportive.

    Cons

    Can be either very busy or very quiet, but that's the nature of working in travel.


  10. Helpful (1)

    "Unlike any other travel company out there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Specialist in Witney, England
    Current Employee - Country Specialist in Witney, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Beautiful offices, great social calendar, lovely cheerful people. Positive and encouraging environment. Regular fam trips!

    Cons

    Confusing commission structure but this is being worked on we have been assured

    Advice to Management

    Continue to review commission and salaries


  11. "Travel Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Specialist in London, England
    Current Employee - Travel Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great atmosphere, everyone is really friendly and social and you feel part of a team. Some great social events outside of work and some good incentives like weekends away.

    Cons

    Commission scheme isn't very rewarding and base salary is too low for the workload.
    Managers not around enough to help or listen.
    Really difficult to progress in your career.

    Advice to Management

    Listen to staff, don't always tell people what you think is best.


Showing 98 of 98 reviews
Reset Filters