Audley Travel "fam trips" Reviews | Glassdoor.co.uk

Audley Travel Employee Reviews about "fam trips"

Updated 5 Dec 2019

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4.0
77%
Recommend to a Friend
85%
Approve of CEO
Audley Travel CEO Nick Longman
Nick Longman
119 Ratings
Pros
  • "Audley genuinely cares about their employees(in 57 reviews)

  • "FAM trips- incredible, simply some of the best in the business(in 42 reviews)

Cons
More Pros and Cons

Reviews about "fam trips"

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  1. "Great perks, hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Country Specialist in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Audley Travel full-time for more than a year

    Pros

    Amazing perks. Month long fam trips. Loads of free social events throughout the year. Really nice office, free fruit and smoothies. Amazing training and support. Friendly team.

    Cons

    Hard work for the money. You end up doing overtime. Pressure because its sales. Just a lot of hard work required

    Advice to Management

    Train the RSM’s on mental health awareness. Different targets at different times of the year

    Audley Travel2019-10-19
  2. "Uncertain times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for more than 3 years

    Pros

    Great offices and overall environment Decent, genuine, like minded colleagues Good FAM trips Interesting and varied work. The days go quickly

    Cons

    The company is in a period of great change, but most of us think this is needed and genuinely for the better. However the way it is being lead isn’t great. Internal communication is embarrassingly poor and simply lacking. Many of us are left to find out important HR/change/business news on the grapevine which is leaving many people feeling frustrated and alienated. There have been some pretty significant... communication blunders lately. Internal opportunities are just not there, even though the company is brining in loads of new faces. Most people feel stuck in their current roles, (and bored) with no direction. This is why a lot of people are leaving. Morale has tanked. Audley is full of passionate people that truly want it to grow and continue its success, but there’s no direction or communication. The culture has become cold and impersonal, and people are losing their passion.

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    Advice to Management

    There is a growing disconnect between the senior team and ‘the rest of us’, a glaring gap in communication, leadership, and direction that was never there before. Please address this before more people become disillusioned and leave. Don’t lose sight of what’s important. It feels as though you’re too focused on the future, that the heart of what makes Audley so great is being left by the wayside.

    Audley Travel2019-12-05
  3. "Could be a dream job but needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Country Specialist in Witney, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Audley Travel full-time for more than a year

    Pros

    Employees all have a true passion for travel so surrounded by like minded people FAM trips - the biggest perk! Beautiful offices Job is diverse and interesting

    Cons

    It does feel like the company has taken a downturn in the last year or so in terms of employee engagement and welfare. FAM trips are the biggest perk and the best way for specialists to advance in their jobs covering new regions, however they’re becoming more and mor difficult to come by; some departments specialists go at least every year, some departments specialist struggle to get one every two years; there’s... no sense of fairness or explaination for this. Offices are filled with people working overtime and putting their all in to their jobs as there’s a real hunger to succeed but there’s no recognition of external factors affecting jobs; it’s always brought back to the specialist creating a lot of pressure. For those who do consistently perform the commission is minimal and the bonuses through points are incredibly hard to achieve which again takes away motivation. Clear lack of communication from the top levels - feels like big decisions are made that dramatically affect employees without any prior consultation or warning. There have been big changes recently that have not been well received but any criticism is dismissed as causing trouble - clearly displayed as Audley have just removed themselves from Best Companies as the feedback from staff is clearly declining. Staff feel they are not listened to and opportunities to progress are becoming much fewer and more far between, hence attrition and turnover is rising, but there’s still absolutely minimal communication to staff.

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    Advice to Management

    Listen to staff! Make the job attractive again. Improve regularity of FAMs as they are widlely advertised in the job description and not really kept up to post your first one. Make benefits attainable rather than something only the top 2-3% receive; otherwise you will continue to lose good staff. People love this job and want to do well - so let them rather than constantly changing the goalposts and putting up... barriers.

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    Audley Travel2019-12-01
  4. Helpful (2)

    "Mixed feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Country Sales Specialist in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Audley Travel full-time for more than a year

    Pros

    Great socials, great team, good office atmosphere. Good opportunity for someone coming from uni wanting to get a foot into the door in sales, travel or both. They also lowered the sales targets for new starters which is great. Fam trips are a great idea and well worth it.

    Cons

    Before I start I want to say that I genuinely believe that HR has good intentions to make this a great place to work. In the end however, there's an investor at the end of the chain and they are of course primarily interested in numbers. This may work well in the financial industry, but in the end Audley is a travel company selling "experiences" - as cheesy as it sounds. Most people who decide to work here do so out... of a passion for travel, cultures and to plan incredible trips for their clients. The result of the management pushing, pushing and pushing for quotes and bookings has been quite clear, our department has lost a third of their staff within the past year. The firm's employee retention is non existent, there's been a wave of experienced staff members leaving recently and it feels that really no one bats an eye. But let's start with the commission system. Of course your commission depends on how many bookings you make a month which is perfectly fine. The problem is that they will retrospectively deduct part of it (or even all of it) from your next paycheck if for whatever reason your client hasn't come back satisfied from their holiday. Reasons could be anything from a bad driver or guide in the country in question, a cancelled flight or any other reason which the country specialists don't have any control of. You are often the scapegoat for everything. Meaning, if your client decided they're not happy with something that's completely out of your control, you will be personally financially liable for it. If you're lucky and you dispute it, you might get it back if your manager is willing to help but it's a hassle and few people go that far. For a company that literally throws money at every customer not returning completely happy, sometimes in the thousands, this is just not good enough. Many reviews on here mention high stress levels and long hours. The pressure is indeed high, in the end it is a sales environment. The problem is that your job goes far beyond just being a sales specialist. You are an operations, admin, complaints and occasionally product representative at the same time. Generally not bad as it gives you a variety of tasks every day. The problem however is that your sales targets and customer service targets remain the same, there's simply no flexibility. There's pressure coming from all sides and oftentimes long hours are the only way to finish everything at the end of the day. The elites and turbos who have often worked at Audley for many years know how to do it but for new starters in particular this can be quite the challenge. Then there's clearly a lack of career progression opportunities, mainly due the fact that growing the sales department is the company's main concern. The product teams are kept small and while they are doing their best, there's a lot more potential to improve product, text and new ideas especially against the background of new competitors such as vivid travel, imagine and co. A travel operations department doesn't exist as every specialist manages both sales and operations process for each client. If you decide to work for Audley, make sure you're aware that you're making yourself financially liable for the next 18 months in case you decide that this job is not for you (unless they let you go during or right after probation). Otherwise they can make you pay up to 2k in fam costs. I have seen first hand how even close to these 18 months they will make specialists pay a substantial amount back. IT systems totally outdated and a pain. I know the above all sounds very negative, but if you've got a passion for sales and are quite organised then I'd give it a go. It's a good start into the industry, be it sales or travel and if you're committed and sales driven then it could be a great opportunity.

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    Advice to Management

    Take better care of your employees, especially the ones that have been there for a long time. Loosing too many experienced people ultimately means less bookings and a lack of experienced customer service. Happy employee = happy client, not the other way around.

    Audley Travel2019-08-29
  5. Helpful (2)

    "A company that rewards hard work and persistence, but you have to persevere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Country Sales Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for less than a year

    Pros

    The initial 4 week Fam Trip is awesome and really helps you to build up a great knowledge of the core product. The rewards that you get after you have been here for 2 or more years are great for those who are able to make their sales targets.

    Cons

    It is very hard to achieve your sales targets until you have been here for 2 years because you don't have repeat business, can't take on the richer "Elite" clients and you don't have in depth knowledge of a wide area, so it is not great money. If you can wait and get past 2 years, the money becomes fantastic.

    Advice to Management

    If you want a lower attrition rate, you need to make some of the financial rewards more attainable to newer people. How many sales specialists have ever made their point in their first year?

    Audley Travel2019-06-20
  6. "A great sales role with a fantastic team and training."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Country Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for more than a year

    Pros

    Clear progression opportunities for sales staff with training being offered to support you to move into management if you choose. For those who love sales there are other ways to progress your career where you can take on extra responsibilities within the team from such as training or mentoring a newer member of staff. The earning potential is fantastic once you understand the role but realistically it takes... 12- 18 months to really embed what you have learnt. The role is serviced focused but this is definitely a sales role where you are working to clear sales targets. The expectations are very transparent and you’re measured not just on your sales but also your service levels. 4 week initial FAM trip when you start. It’s a great opportunity but this is a work trip not a holiday. Some days can be pretty exhausting but its also a lot of fun. Secondary trips are offered every 12- 18 months depending on business needs/time of year. Audley throw the best parties and they don’t cut corners. The company listen to staff feedback. Its quite transparent with monthly Company meetings where you can ask questions to the whoever is leading the meeting which is either the CEO, CFO, MD or HR Director. The benefits are constantly being reviewed. As of this month we now receive life insurance. Very bright, modern offices with plenty of natural light all within close walking distance to tube and over ground stations.

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    Cons

    The travel industry is cyclical which means your earnings go up and down with peak/non-peak periods.

    Advice to Management

    As the company continues to grow ensure changes are clearly communicated.

    Audley Travel2019-06-25
  7. "Great company but needs to be wary of growing too fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Country Specialist in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Audley Travel full-time for more than 3 years

    Pros

    FAM trips- incredible, simply some of the best in the business Great social atmosphere- like minded people and great atmosphere If you make big booking numbers the bonuses are amazing

    Cons

    Retention rate in London is abysmal and just seems to be getting worse leaving lots of work for other members of the team IT systems need radical overhaul to allow more flexible working (although this is starting to happen) Bonus targets seem to be going up every 3 months- especially when being told to sell at higher margins High pressure job when it is quiet on the enquiry front

    Advice to Management

    Hire people who have genuine country knowledge- it feels that you are just trying to put bums on the seats and people don't have adequate country knowledge Feels like the company is getting very big- almost too quickly- IT systems are a joke but it is being addressed. Make sure the leads coming in actually are targeted to the right audience Consider rolling targets every 3 months- may take pressure of CS's who... have amazing months and then everything gets reset- they are the ones buried in all the admin- I know this is part of the job but does seem to be much higher than sales jobs in other companies and sectors Try and retain staff in London- the retention rate is shocking and it puts a lot of pressure on RSM's and older staff every month to help the newbies succeed whilst still trying to hit targets etc. and do their day job

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    Audley Travel2019-06-22
  8. Helpful (2)

    "Lots of good people. Also lots of bad management, systems and processes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Country Specialist in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Audley Travel full-time for more than 3 years

    Pros

    Great people, fun socials, fam trips and it's nice woking for a travel company with such a good reputation, it makes selling easier. The product on offer is world class.

    Cons

    Issues this year: - Little concern for employee mental health. I have examples of colleagues asking managers for help in this area and being ignored or not taken seriously. Or worse, help being promised but not given leading to more stress. - Lots of pressure on new starts (much more than when I started) to perform. Considering that they new recruits seem to be getting younger, this again contributes to the... mental health issues that seem to be growing at Audley - Poor systems and processes. The IT is archaic and unreliable, and some of the processes in place for quality checks and producing travel documents are massively inefficient. Why hire a sales team to sell, drown them in admin and then beat them over the head (metaphorically!) when they don't perform? - Product departments under-resourced so poor information in text sent to clients. Results in complaints and therefor more time taken out of selling due to inefficiencies - Offering ridiculously high salary packages to newly recruited 'Senior' Specialists before they have proven themselves. Meanwhile long term staff who have proven loyalty and an ability to the job well toil away on lower salaries. Extremely bad for morale.

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    Advice to Management

    Exactly the same as people who have been writing reviews on here for years have said - look after your long term, loyal staff. Reward them, show them appreciation and above all look after their health. I understand that overhauling systems and processes when the company is the size it is will involve some short term disruption, but surely it's worthwhile in the long run? If the company plans on growing... (which is surely does), maybe it's time to ditch the 'one point of contact' selling point which at the moment seems to cause more problems than it solves with handed over files from leavers, holidays etc. Finally, good sellers don't always make good managers. Assess RSM candidates based on their people skills, not their sales figures.

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    Audley Travel2019-06-23
  9. "One of the best in the business but is at a crossroads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Country Specialist in Witney, England

    I have been working at Audley Travel full-time for more than 5 years

    Pros

    It's paid pretty well compared to other companies and the FAM trips are excellent. The offices are beautiful and the people hired (those that stay) are great; lots of perks (not all for free) such as on-site massages and yoga, a gym, great parties, free fruit etc. The work is challenging and rewarding at the same time but at risk of becoming "same-y" (see below). If you specialise in some countries over others, you... will never see a quiet day!

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    Cons

    The company is growing too fast and cracking at the seams. It's taken on a new CEO from a much bigger company and has been hiring an unnecessary amount considering Brexit uncertainty. The focus on serving WELL a majority repeat and recommend customer base has now taken a back seat and most of the enquiries are now from literally anywhere they can be got so specialists are specialising and/or tailoring less and less.... The focus on in-depth, tailormade touring with high customer service which made the work interesting and fulfilling is slowly giving way to broad-brush, slap-dash itinerary templates sold quickly and at a high volume, which is not the Audley most people sign up for. That is much more like our bigger competitors which know they are there to just sell and sell and sell. Doing a mixture of this makes logical business sense but it's teetering on the brink of becoming high volume and low quality. It has certainly felt that way recently and it will very much push out the more experienced team members if it gets much bigger/less tailor-made.

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    Advice to Management

    Listen to your staff and give clear direction. There are a lot of reviews on here about favouritism which makes no sense to me due to how big the company is, but it may be legacy attitudes amongst the longer-serving staff. I'd really recommend freezing hiring, establishing proper working practices (including IT) with what you already have and keep focus on your high knowledge, tailor made, in depth itineraries which... make Audley unique. It would be so sad if Audley just made itself into a numbers game; happy employees need a mix of both interesting work and success.

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    Audley Travel2019-06-22
  10. Helpful (2)

    "Things need to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Country Specialist in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Audley Travel full-time for more than 3 years

    Pros

    Great people, great socials, great FAM trips, lovely offices

    Cons

    Audley was the dream and just a few months in the cracks started to show. The plethora of firings make for an incredibly stressful work environment. The pressure to perform forces many not to perform. Some new starters etc. need a few extra months to get there with help, support and understanding - not to force them onto a performance plan to push them out of the company. It is expensive to hire the number... of staff they are having to re-coup for pushing too many out. The inflexibility of working hours and home working means that you have lost so many fantastic employees who brought in a lot of money when it was completely unnecessary. The scope for progression is minimal - particularly if you are not a 'favourite' of upper management or a 'yes man' - management is there to help and challenge the status quo to help the team and company to succeed. There have been too many times where management has taken performance management into their own hands and throw out the rule book, banking on employees not having read the rules or understand their rights - all with HR's approval. This creates a hostile work environment where members of staff are miserable - happy people sell, stressed sad ones don't.

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    Advice to Management

    Please work on mental health awareness and understanding. Train management properly on how to handle sensitive situations and get them to read the Audley handbook to properly handle performance issues Recognise people's passions and actually help them to succeed, rather than holding them back and making them disgruntled and eventually punish them so much they have no choice but to leave. Reduce the amount of... admin that is pushed onto CS's and put a huge amount of money into improving IT systems. Focus on hiring the right people instead of panic hiring anyone who comes along who has been on a holiday in the past. Invest in keeping them on board and keep CS' happy - they are your money-makers. Pay them properly.

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    Audley Travel2019-06-08
Found 42 reviews