Australia Post Reviews | Glassdoor.co.uk

Australia Post Reviews

Updated 18 Nov 2019

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3.6
71%
Recommend to a Friend
89%
Approve of CEO
Australia Post CEO Christine Holgate (no image)
Christine Holgate
64 Ratings
Pros
Cons
  • "At EFOY Senior Management decided to cap an uncapped scheme that cost high performers dearly(in 10 reviews)

  • "Disconnect between Senior Exec and middle management(in 9 reviews)

More Pros and Cons
  1. Helpful (1)

    "BI Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    No Opinion of CEO

    I worked at Australia Post

    Pros

    Lots of work, Opportunity to make changes

    Cons

    Too many managers, lots of waiting for environment

    Advice to Management

    Stream line management process

    Australia Post2013-05-02
  2. "Great first job"

    StarStarStarStarStar
    Former Employee - Christmas Casual 

    I worked at Australia Post full-time

    Pros

    Relaxed work environment with plenty of support

    Cons

    Often find yourself unsupervised and awaiting tasks

    Australia Post2019-11-18
  3. "Happy employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Postal Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Australia Post full-time for more than 8 years

    Pros

    A great place to work

    Cons

    New technology needed to help with day to day jobs

    Australia Post2019-11-18
  4. "Great place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Buyer 
    Positive Outlook
    Approves of CEO

    I have been working at Australia Post full-time for more than 8 years

    Pros

    Good atmosphere and peers Great work ethics

    Cons

    It's a great place to work for overall small issues will come up depending on your manager

    Advice to Management

    HR related processed are slow. Please action and process faster

    Australia Post2019-11-07
  5. "Great Teams, Horrible Management, Stat Driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Consultant in Melbourne
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Australia Post full-time for less than a year

    Pros

    Career development opportunities. Like minded coworkers. Supportive immediate managers. Great pay.

    Cons

    Senior management only see numbers. Very stats driven work environment - customers do not come first. Punished for going above and beyond. Overworked. Unclear job roles.

    Advice to Management

    Know the position you're managing before becoming a manager. Fight for your employees. Mental health is important and people can get burnt out.

    Australia Post2019-11-15
  6. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Negative Outlook
    Approves of CEO

    I have been working at Australia Post

    Pros

    Stakeholders can be varied - most are good

    Cons

    Decisions are often slow to be made

    Australia Post2019-11-14
  7. "Could be so great..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Australia Post full-time for more than 10 years

    Pros

    Strong culture of camaraderie, Get it done attitude to business problems, foundations of a successful business (despite high revenue and low profit margin due to USOs).... Reasonable middle of the road remuneration in Sales environment.

    Cons

    Disconnect between Senior Exec and middle management. Putting the wrong type of leaders in critical sales leadership roles disenfranchising the Sales workforce. Recently have heard the word "toxic" used by those in the environment (obviously an opinion). Like all Sales environments, the sales incentive scheme could be improved. At EFOY Senior Management decided to cap an uncapped scheme that cost high performers... dearly.......

    Show More

    Advice to Management

    Try getting closer to your staff and not being afraid to be human. Don't alter the SIS at the end of the period the staff have just worked (move the goalposts) and then expect people will be ok with the result.

    Australia Post2019-10-24
  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Australia Post full-time for more than a year

    Pros

    Big company where you can learn alot and lots of career progression options

    Cons

    Sometimes can be confusing as there is alot to learn and things always changing

    Australia Post2019-10-14
  9. "Outdated mentalituy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Sydney
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Australia Post full-time for more than a year

    Pros

    Measured on daily performance not sales metrics

    Cons

    Old convoluted methods where it really needs to change. No support from other departments as each has their own policies and methods in resolving a simple task. Given very little to perform role, need to jump through various hoops as in staff, worse for customers.

    Advice to Management

    Change the current systems, methods and thinking.

    Australia Post2019-11-14
  10. "Busy Call center environment"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Brisbane
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Australia Post full-time for more than 3 years

    Pros

    - Lots of calls hence time goes by quick

    Cons

    - Not much space to breathe when there is so much calls. Can improve by mixing out the day with not just calls, but emails and chats with customer, etc.

    Australia Post2019-10-07
Found 397 reviews