Australian Taxation Office "ato" Reviews | Glassdoor.co.uk

Australian Taxation Office Employee Reviews about "ato"

Updated 13 Jul 2019

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Found 106 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
78%
Recommend to a Friend
89%
Approve of CEO
Australian Taxation Office CEO Chris Jordan
Chris Jordan
41 Ratings
Pros
Cons
  • "Like any workplace, and especially in one as large as the ATO there's a variety of areas/people(in 7 reviews)

  • "Higher APS levels are not paid as well as pvt sector (but more flexible work arrangements)(in 6 reviews)

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Reviews about "ato"

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  1. "Bad management culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Australian Taxation Office full-time for more than 10 years

    Pros

    Good work life balance, high pay at the lower APS levels for the work undertaken, flexible working hours.

    Cons

    Outside of Canberra and Sydney (I've worked for the ATO in both these cities, as well as Brisbane and Melbourne) a very unresponsive, slow, unfocused and risk-averse management culture. Progression depends on business line, but is often quite slow. Higher APS levels are not paid as well as pvt sector (but more flexible work arrangements). VERY limited salary options.

    Advice to Management

    Listen to staff, question your own motives, and consider what is right for the business, not yourself. Consider contracting EL2 management and above with retention based on performance.

    Australian Taxation Office2018-10-06
  2. Helpful (1)

    "Decent place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Australian Taxation Office full-time for more than 5 years

    Pros

    There's challenging work along with decent career opportunities across a wide variety of work that would surprise most given it's the ATO. Change is embraced now more than ever before and can be seen in the renewed approaches to work and technology. The colleagues I've worked with have been motivated and great to work with.

    Cons

    Like any workplace, and especially in one as large as the ATO there's a variety of areas/people. Whilst I've heard stories about people, areas and teams that sound less than ideal this isn't an experience that I've had or witnessed. Performance management remains a challenge, but one that is being addressed more effectively than in the past. It's certainly not the public service...

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    Advice to Management

    Continue to look for feedback, accept failures and learn from them rather than finding ways to paint everything as a success.

    Australian Taxation Office2018-05-31
  3. "Meaningful and challenging work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Australian Taxation Office full-time for more than 10 years

    Pros

    The ATO offers the opportunity to do meaningful work that makes a difference to the lives of Australians. There is huge opportunity for growth and development, as well as flexibility and the ability to balance life and work.

    Cons

    People at the ATO are passionate and committed, but can be slow to change - although the organisation's reinvention program has seen that improve in recent years.

    Australian Taxation Office2018-05-25
  4. "Great casual job whilst studying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Officer in Moonee Ponds
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Australian Taxation Office part-time for more than 3 years

    Pros

    - Flexible shift choices - great while I was completing my postgraduate degree - Work with some very intelligent people (and some not so much) - Great pay rates for casual employment

    Cons

    - Staff rarely get laid off at the ATO (as is common in many government organisations) and the lack of consequences for poor performance is evident through some lazy staff who show up to work to do the bare minimum - Training was often disorganised and rarely followed up on - Inconsistent KPI checks - It would've been great if my team leader took the time to learn my name...

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    Advice to Management

    I understand it's difficult with a casual workforce, but recognising the efforts of the hardworking employees would go a long way.

    Australian Taxation Office2018-01-28
  5. "Senior Devloper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Australian Taxation Office

    Pros

    If you want to bludge then the ATO is the place to be.

    Cons

    Bureaucracy is very bad. Ancient technology is used. Upper management have no idea on what is going in the IT Industry.

    Australian Taxation Office2016-07-13
  6. "Client manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Compliance Manager/Debt and Super in Hurstville, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Australian Taxation Office part-time

    Pros

    Good super scheme and flexible hours

    Cons

    Pay not great. Stressful job. Your job can change focus every few months so it is hard to be fully trained in what you do. Loyality & years of experience is not valued. Best not to have an injury as management will try to push u out the door. Work for ATO as a last resort. Friendships here r very shallow. Office is stats driven. Output is more important for this org than quality...

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    Advice to Management

    Get their act together and stop changing team focus so often. Need to put on more auditors to keep the taxpayers honest instead of turning a blind eye to non compliance especially tradies. Fraud in the cash economy is raging that is why there is not enough taxes coming in to run the country. It should be viewed that people do not like paying tax and will do anything to avoid paying their fair share. If u request a tax...

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    Australian Taxation Office2016-05-22
  7. "Public Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - I T Operations Manager in Canberra
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Australian Taxation Office full-time

    Pros

    Great culture at the ATO, probably more professional than other departments. Staff are well mannered and do not swear in meetings etc. which is prevalent in other departments

    Cons

    Career development is not great due to government job cuts lately. It's also difficult to find a good manager/mentor who is going to improve you as a professional.

    Advice to Management

    Create better mentoring programs from senior management. EL1 employees have very little access to senior management due to the hierarchical structure of the organisation.

    Australian Taxation Office2016-05-02
  8. "Not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Australian Taxation Office full-time

    Pros

    Work life balance is ok but it doesn't make up for everything else. This work life balance is also hugely dependent on your manager who has too much 'discretion' and can pretty much make any decision they like without proper reasoning.

    Cons

    Horrendous management, from middle management all the way to Chris Jordan. Working at the ATO makes you realise how unjust our tax system is with the current commissioner in charge, who gives big business huge concessions but not when it comes to individuals who might have over claimed $100. If you don't like this sort of environment, you may need to wait until there is a new...

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    Advice to Management

    Unfortunately there is nothing other than a huge management shake up that will fix the problems at the ATO.

    Australian Taxation Office2016-05-25
  9. Helpful (3)

    "Worst organization to work for if you are career oriented and hard working."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at Australian Taxation Office full-time for more than 5 years

    Pros

    Pay and conditions are comparatively better than other government departments. Good work life balance if you are lucky to work under a supportive management. No accountability for work or behavior if you are a person who likes a lazy and 'all play and no work' environment. There are some incredibly talented and good people still working for ATO, but as I experienced they are leaving the job disappointed.

    Cons

    I am repeating this comment from another employee comment here which is unfortunately very true..... "This place is an incredibly hierarchical organization with a mystifying reporting and organizational structure...." Not enough skilled employees to do the actual job... the very few skilled and qualified employees are over worked, under recognized and never valued for their work or as an employee. Too many managers...

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    Australian Taxation Office2014-09-03
Found 106 reviews