Auto Trader UK Reviews

Thank you for your review, it sounds like "you're up for the challenge" when it comes to the pace! It's going to be another busy and exciting year, which I'm sure you'll enjoy. ... MoreLess

Thank you for your review. We definitely care about our people, they make our business brilliant. Communicating with remote workers has always been a challenge and we have tried different ways including recording sessions to make them available for viewing anytime. I would encourage you to come forward with your ideas of how we can improve, we are really keen to hear from our field based colleagues.... MoreLess

Thank you for taking the time to share your views. I am disappointed that your experience of working in such a great tribe was not a positive one. I think it would helpful if I address some of your concerns but to be honest I would prefer if you would take some time to contact either Le Etta or Darren directly as everyone’s experience is very personal.

My biggest concern is that you feel we are not supportive of our people. We value everyone’s contribution to our tribe and have invested in coaching, training and personal development plans. We try to ensure that we support all employees with no bias and throughout the organisation we encourage people to reach out if they feel that they require more support or a more direct conversation about their coaching or feedback.

As you know, KPI’s are designed to help focus activity, create goals and provide direction, we do not use them for commissions or specific targets as we removed these from our approach a few years ago. Of course being a commercial tribe, ‘growth’ is equally important as customer experience so we would support our managers in their drive to grow the ‘numbers’.

I was surprised by your comments regarding customer value. Auto Trader makes a huge investment every year in improving its products and services for the benefit of our customers and consumers. We also continue to spend a significant amount in marketing to ensure our customers get the best possible return from their investment into Auto Trader. Interestingly, the empowerment of our Account Management team allows them the ability to be in control of how they choose to grow their accounts. I appreciate that this approach may not be suitable for everyone and as a result people may have chosen to take a different path, however, it has also allowed many people the opportunity to develop and grow in their role.

As mentioned, would really appreciate it if you took the time to speak to either Le Etta or Darren personally about your experience.... MoreLess

Thank you for your review. Our teams are great and we all keep learning and growing throughout our careers with Auto Trader. If you have any suggestions of how we can accelerate that growth in your new team speak to your People Lead or a member of the People & Culture team.... MoreLess

Thank you for your review and we are glad you are still enjoying your time working with us after three years. We all love our office and our people are great. Communication at a fast paced environment can be tricky at times so share your ideas of how we can improve. "no worse" is probably not good enough and its ok to be picky if it means we make Auto Trader better.... MoreLess

Thank you for your review. We agree. The passion for what we do and our industry is definitely very clear.

That passion does drive lots of change and sometimes at a great pace. There is a genuine attempt to communicate the changes and why they happen, but when moving so quickly, we can always look back and see that there are things that can be improved.... MoreLess

Thank you for your review about working at Auto Trader. I couldn't agree more that we have some wonderful colleagues, some outstanding leaders and a lot of opportunities for growth. The latter is true for our people leaders as well and in order for them to grow they need your honest feedback. We invest a lot in their development and they dedicate their energy and time to become better leaders so I would encourage you to share your thoughts with them and your Tribe lead. They should welcome it, listen to it carefully and hopefully use it to improve.... MoreLess

Fantastic sums it all up. We are so glad your experience so far has been so positive. Long may it continue and thanks for sharing your thoughts with this review.

Thank you for taking the time to write a review. It's great that you feel you have a supportive environment here. We do review our salaries and benefits to ensure we remain competitive in the market and the feedback around the overall benefits does tend to be quite positive. It is important to us to be fair with our salaries across a broader level too, you will have recently seen the communications around our gender pay gap review. Please do speak to your manager, if you would like to discuss any of this in further detail.... MoreLess