Auto Trader UK Reviews

Pros

After joining Auto Trader on the graduate schemes last year, and despite starting remotely, I am really enjoying my time so far. Some highlights below: - A large and supportive team of learning + development staff who deliver fantastic workshops and do a brilliant job - A genuine commitment to diversity and inclusion - Fantastic array of opportunities to grow outside of the day-to-day role - Everyone, irrespective of seniority, is approachable and friendly - It is an exciting and fast paced environment to work in - Great benefits and perks, such as a generous annual leave allowance and competitive salary - Leadership are transparent and have been quick to update us during the pandemic (I’ve known that shortly after a government announcement, an update will follow from the OLT within a matter of hours) - Support for working from home e.g. high spec monitor, desk chair etc. - An immensely knowledgable, industry-leading base of employees who always make time to share their support and mentor And many more pros...I look forward to building my career at Auto Trader.

Cons

- It can be hard to pin people down, especially remotely, given the amount of meetings / how busy everyone is. - Starting remotely has been difficult (no fault of Auto Trader of course). It can be slow to get started in role as a result of not being physically in the office and around the team

Pros

-Everyone is super friendly and supportive -Company is very switched on when it comes to social and environmental issues -Empowers it's employees -Office is very clean and modern

Cons

-Induction was all online but understandable due to current circumstances

Pros

The people are what make Auto Trader, I work amongst some of the nicest people I have ever met. Everyone I work with is always so supportive and want you to do well, no question is ever a bad or silly question. You can rely on your colleagues for support and lots of people have built some great friendships here. Its a place you will never stop learning and success. If you want to develop your career it is a wonderful place to be, Auto Trader provide the foundations and support for just that and I am so glad I came here.

Cons

Never enough time in the day but it means always challenged and that is not a bad thing!

Pros

Up to date tech stack in most areas Use of macbook pros throughout the business Knowledge to improve your CV and make you stand out to other businesses

Cons

On call - this was brought up numerous times but shot down as what was suggested 'hadn't worked in the past' but note this was with different people. We were on call for 7 days once every 5 weeks, No additional pay, no time back unless one individual incident took over 2 hours to resolve, still alerted during the day and expected do deal with it if you were set as on call. It just didn't work really and no real plans to change it even when it was discussed multiple times. Old hat employees - groups are very clicky in some areas. I was told day 1 "we will have lunch together today, but from then one you have to sort yourself out" or along those lines, and wasn't invited to lunch again or made to feel welcome in general tbh. Judgemental culture, not much more to day tbh. Senior management hypocritical, managers crying in all hands about the results from employee surveys etc as they were so bad. Yet next day in the queue for lunch, totally blank you when one on one. That's the culture of this place in a nut shell. It's all 'face', behind closed doors it can be a not very pleasant place to work for some people. Covid not handled the best in my opinion - I had covid (in the very early days - march 2020) and I don't believe it was handled well personally at all. I feel i'm entitled to my opinion and I don't need a reply to this. I had some very difficult discussions with HR and senior management when I left. I do not need to insulted any more. I acknowledge I had a rough ride and departments throughout the business do differ but it shone a light on how things are actually dealt with and the outcome was not good for me.

Pros

Collaboration, innovation, connected, forward thinking and inclusive. This company is not for the faint hearted, it requires you to be bold , determined and tenacious in your approach. Educating customers to change the way they work inline with the changing consumer demand. The culture is what I’m proud of, having a passion to promote from within . Giving people the autonomy to voice their opinions, allowing the business and our retailers the ability to grow quickly. AT have managed the pandemic extremely well, with a caring approach to staff and a forward thinking approach to product launches, allowing us to build amazing relationships internal and external.

Cons

Apart from the coffee choices I would struggle.

Pros

The company has taken great care in creating a culture of caring for their staff, they are forward thinking with lots of perks and nice offices etc. I would highly recommend working for Auto Trader in any other role than Account Manager.

Cons

My experience of working as an internal account manager was not what I expected, given my previous experience in similar roles. The reality is taking a lot of inbound customer support and retention calls a call centre environment. Unfortunately a high proportion of car dealerships dislike Auto Trader, meaning that Account Managers are are on the front line of taking a lot of anger. Selling to people in that mindset makes it a very tough job and it’s overwhelming to even the strongest of people. Being the primary touch point with the companies customers there isn’t much trust in the Account Management teams. Often being the last in the business to learn about big changes, so its difficult to have any real impact aside from hitting your sales targets. It does feel like they are treated as disposable, with high staff turnover. If you’re used to call centres the role could be right for you.