Auto Trader UK Reviews

Thank you for your review, it sounds like "you're up for the challenge" when it comes to the pace! It's going to be another busy and exciting year, which I'm sure you'll enjoy. ... MoreLess

Thank you for your review.

Thank you for taking the time to share your thoughts.

It's wonderful to hear that you've had such a positive start to your career at Auto Trader. We're incredibly proud of our employees and the support they offer to new colleagues; your review highlights the importance of a friendly and supportive network.

Making a difference to the communities we live and work in is very important to us. We hope that you have some more volunteering opportunities lined up!

We receive hundreds of graduate applications every year. In order for our Recruitment team to find the right people for Auto Trader, we apply different techniques to understand all the different types of people that apply for a role with us. We're always looking for ways to improve so we'll review our current practices to see if we can improve the process.... MoreLess

Thank you for your review.

We're really pleased to hear that you've had such a positive start to your career at Auto Trader. You're right, we move at pace and constantly evolve. We're delighted to hear that you're excited by the challenge and that you're getting the right level of support from the people around you.... MoreLess

We’re sorry you felt your experience at Auto Trader wasn’t a positive one.

We are keen to address your points of concern and hope that our response provides you with some understanding of how we passionately continue to support our people.

We provide various channels for our colleagues to give feedback on all aspects of our culture and environment including sharing ideas. Forums include our quarterly breakfast seminars with Nathan (COO/CFO) our annual engagement survey, squad radar updates, 360 feedback on management to name a few.

Career progression and development has always been, and still is, a key focus. We are currently working on a digital solution to aid and support career discussions and development plans. Inherently in some areas, moving departments isn’t as easy as others, but we strive to continually provide opportunities for people to develop and broaden their skill set. Collaboration and peer relationships are pivotal to our inclusive culture. We’re saddened to hear that your experience of Auto Traders culture was not reflective of this and hoped that you would have utilised our various avenues of support to raise your concerns should you have felt this way, as we have spent a lot of time on developing our policies and procedures to ensure people are aware of clear routes to raise concerns.

We do, however, dispute your view of our culture, in particular, reference to Mental Health support. We pride ourselves on a fair, unbiased and considered approach to all aspects of working life at Auto Trader.

You draw a link between free fruit and “curing depression”, which diminishes and belittles our efforts to provide an environment which caters and supports peoples wellbeing. Complimentary fresh fruit is a clear example of the benefits we offer as part of our ongoing effort to create an environment which takes away those little pressures, from not worrying about having milk for coffee, to providing a healthy option for breakfast, to ensuring everyone can have a hot quality drink every day. By no means do we feel that these benefits have a direct correlation to mental health, but they do support people’s overall wellbeing.

As with any commercial business, while wellbeing and support are at the forefront of our agenda, we do take a firm approach to managing poor performance or absence when we feel the individual is not taking every measure to improve their health or performance. We have various means of support before considering a formal warning. We continuously review and revise our benefits portfolio to ensure that they are, not only available to everyone but also relevant and useful. Benefits such as Private Medical health (medical history disregarded), Simply Health cash plan, Employee Assistant Programme 24 hour access with free counselling sessions, Mental Health First Aider access, significant investment in Mental Health awareness mandatory training for all people leads completed this spring, not mentioning our incredible provision of enhanced sick pay over and above the statutory entitlement.

We are confident that any formal measures taken concerning absence would have been a considered decision and one you would have had the opportunity to appeal.

As ever we welcome feedback but feel that this has an unfair representation of our culture.... MoreLess

Thank you for taking the time to leave a review.

We're proud of the relationships we have with our customers, and we disagree with your comments regarding our market position. We removed commission structures from our sales teams several years ago in our bid to become more customer-centric and add value to our customers' success.

We continue to look to the future, and we're excited about the evolution of our digital platforms and our innovative data products, and the impact it will have on the process of buying and selling cars for consumers, retailers and manufacturers.

We wish you the best of luck in your new role.... MoreLess

Thank you for taking the time to leave a review.

Hearing you describe Auto Trader as a 'genuinely outstanding place to work' makes us feel incredibly proud. It sounds like you're really enjoying working here and excited by the future!

Our 6 company values are an essential part of our culture. They’re designed to be practical, achievable and lived by every day. We use them as part of recruitment, progression and recognition, so it's a shame to hear the behaviour you've described. Our community-minded value highlights the need to look after each and think of others before ourselves. If you feel like that isn't happening and don't feel comfortable calling it out, please do speak to your line manager.

We've taken so much from the employee engagement survey since it started. The well being and recognition programmes are just a couple of things we've introduced on the back of our colleague's feedback. We can reassure you that we'll be using the results to improve further our culture & ways of working.... MoreLess

Thank you for taking the time to leave a review.

We're really pleased to hear that you've had such a positive experience so far. It sounds like you're enjoying the mixture of time with your team and the cohort of graduates.

As we don't recruit people based on their knowledge of cars, we aim to provide everyone with an understanding of the automotive industry through the Academy. Hearing your feedback with regards to how much it has helped develop your knowledge of our business and the industry we operate in, is really pleasing.

Continue to enjoy the treats! :)... MoreLess

The Academy was designed to help graduates truly understand our customers, products and overall business before starting in the role. It's fantastic to hear you speak about it so positively; it sounds like you're off to a flying start!

You've highlighted the importance of our 6 company values, and we could not agree with you more. The values guide us in terms of the ways we tackle challenges, work with others and build new products so we're really honest about our culture and ways of working. It sounds like you're excited by the environment and made the right choice when you joined us!

Thank you for taking the time to share your experience and best of luck in your new role.... MoreLess

Thanks for your review.

We're really pleased to hear that your first few months have gone so well. We have invested a lot in our graduate scheme so it's wonderful to hear how you've had such a positive start.... MoreLess