Avios Employee Reviews about "travel benefits"

Updated 16 Oct 2018

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3.3
54%
Recommend to a Friend
100%
Approve of CEO
Avios Chairman and CEO Adam Daniels (no image)
Adam Daniels
3 Ratings
Pros
Cons
  • "Still need more bit clarity on new vision for IAG Loyalty(in 6 reviews)

  • "If your looking for career progression to go up the ladder then it's not the place for you(in 6 reviews)

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "travel benefits"

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  1. Helpful (1)

    "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England
    Recommends
    Positive Outlook

    I have been working at Avios full-time

    Pros

    Successful company with connections across the IAG Group. Genuine focus on growth through improved customer engagement. With good exposure to Senior Management, there is a real opportunity to make a difference. Good travel benefits and working environment.

    Cons

    In a period of transition, but will result in higher performance if people stay open to change.

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  2. "Great team and benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Avios

    Pros

    Lots of employees who are committed to and believe in the brand make it a great place to work. Nice travel benefits, charity days.

    Cons

    Culture is changing. Not for the better.

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  3. Helpful (5)

    "A very different company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Avios full-time for more than 8 years

    Pros

    Free shuttle bus from Gatwick Aiport Marks and Spencer's close by Free tea and Coffee Travel benefits after 6 months Private Health Care

    Cons

    No direction Constant changes Rushed decisions made without fully understanding the consequences Disconnected leadership team Alot of deadwood who have managed to avoid redundancy due to connections within the company The company doesnt follow the values.

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  4. Helpful (2)

    "if you want to be depressed and downtrodden work here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Avios full-time

    Pros

    travel benefits and some nice colleagues

    Cons

    Gruelling shift patterns Frequent pressure to meet unrealistic targets Very low morale on the floor Total disregard for staff welfare - no flexibility and the work life balance assurance is a myth - needs of the company come first every time Unrelenting call pressure, often as a result of inability to keep staff A culture of suspicion and blame - treating telephony staff like schoolchildren, questioning staff behaviours unecessarily, disciplinary processes used too freely, holding telephony staff responsible for expensive errors when often the errors arise because the environment is so pressured Favouritism by middle management is rife Policies and terms and conditions of employment are altered unilaterally with no voice given to the staff on the floor Respect is frequently used as a term employees are expected to offer to management and customers, it certainly does not work the other way round The idea that this is a company that offers excellent customer service at all costs is no longer a reality - what drives this company is profits at all costs, even at the expense of misleading customers

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  5. Helpful (4)

    "Sad example how bad management can ruin good business"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mid Management in Crawley, West Sussex, South East England, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Avios full-time for more than 5 years

    Pros

    Free coffee and parking Decent travel benefits

    Cons

    Lack of career opportunities due to bad management Nepotism protects and promotes wrong people Short-sited and no strategy Un-constructive culture of fear

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  6. Helpful (2)

    "A business for those that don't fear change and progress"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Avios full-time

    Pros

    Great People Accelerated change in the business and marketplace means plenty of variety in job content Great travel benefits Plenty of opportunities if you are willing to really challenge yourself Excellent learning opportunities and in house trainers Potential annual bonus payments A great approach to flexible working

    Cons

    Fast change may not be for everyone Occasionally speed is prioritised over quality in project delivery Additional Bonus KPIs affect annual bonus payments even in years of record profit which can cause some demotivation

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  7. Helpful (6)

    Pros

    Travel benefits and other colleagues are just about the old good aspects of this job at avios Free parking, and many parking spaces

    Cons

    Targets are set to a ridiculous standard, completely penalised for not meeting unachievable targets and not praised for hard work, which is very disheartening Huge amounts of pressure filled on to you as an individual to achieve targets that are unimaginably high, very stressful workplace and poor pay.

  8. Helpful (6)

    "Disappointing place to work."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Avios full-time for more than 3 years

    Pros

    Travel benefits. Friendly colleagues. Option to work remotely. New CEO is a massive improvement on the last. Offices are uninspiring but are clean and new.

    Cons

    Not the place to drive your career forward. Despite recent changes to leadership, still very hierarchical with outdated management style. Many egos at the top. Strategy remains unclear year after year. Very little investment in nurturing talent and lack of career progression. Leadership team talk a lot, but rarely listen (incidentally the company values are listen, think, act, but few at the top listen first, particular to the experts they hire around them). Perhaps this shows insecurity amongst some of the top team. Leaders act like they need to have all the answers and give staff very little autonomy, which has a damaging effect on creativity and solution delivery. Fortunately, changes to the top team have helped give some hope, but some remain who continue to hold the company back. Customers are often treated like an inconvenience, despite a customer centric mantra.

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  9. Helpful (9)

    "The Joke Shop"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Manager in Crawley, West Sussex, South East England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avios for more than 8 years

    Pros

    Travel benefits & M&S food hall

    Cons

    Incompetent senior leadership team Blame culture is an understatement Everyone is out for themselves

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  10. Helpful (1)

    "Business Analyst"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Crawley, West Sussex, South East England, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Avios full-time for more than 10 years

    Pros

    Travel benefits, people, opportunities to progress

    Cons

    Recent restructuring and change in management has left a difficult working environment this year

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