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Aviva Canada Reviews

Updated 9 December 2017
121 reviews

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2.4
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Aviva Canada President & CEO Greg Somerville
Greg Somerville
41 Ratings

121 Employee Reviews

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Pros
  • autonomy, excellent executive & sr mgmt access, good benefits with profit sharing c/o performance (7 (in 8 reviews)

  • Compensation, work-life balance, office, employee benefits, (in 4 reviews)

Cons
  • workload, work life balance, technology was dated (in 9 reviews)

  • Call center, no work life balance, politics (in 5 reviews)

More Pros and Cons

  1. "Accident benefits adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accident Benefits Adjuster in Toronto, ON (Canada)
    Current Employee - Accident Benefits Adjuster in Toronto, ON (Canada)
    Neutral Outlook
    No opinion of CEO

    I have been working at Aviva Canada full-time (Less than a year)

    Pros

    Great work environment and coworkers, semi-flexible hours

    Cons

    Stressful job, heavy workload, no work from home positions


  2. "Great Oganization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva Canada full-time

    Pros

    - Work in a team that is innovative and collaborate.
    - Shuttles and subsidised cafeteria helps to save money and is convenient
    - Able to work from home
    - Ability to obtain further education

    Cons

    - mentorship opportunities
    - non-structured internship program (lack of cross functionality and ability to interact with other interns)
    - rarely found on university campuses
    - navigating Aviva World can be difficult

    Advice to Management

    - continue to listen to employees, invest in start-ups, improve summer internship opportunities and trust their employees


  3. Helpful (2)

    "Accident Benefits Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Markham, ON (Canada)
    Current Employee - Anonymous Employee in Markham, ON (Canada)

    I have been working at Aviva Canada full-time (More than a year)

    Pros

    The people are amazing to work with!

    Cons

    The company is very cheap and does not offer salary competitive to other insurance companies for similar positions.

    Advice to Management

    offer incentives or increase salary, advisors are very overworked and overwhelmed


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good wages, good people

    Cons

    micromanaging, lots of stress, job duties are far from job description during interview


  6. "Underwriting Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aviva Canada full-time

    Pros

    benefits, opportunity, experience, diversity, culture

    Cons

    long hours, stress, tiring, office politics


  7. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Adjuster in Mississauga, ON (Canada)
    Current Employee - Senior Claims Adjuster in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aviva Canada full-time (More than 5 years)

    Pros

    Nothing if you can help it ... run the other way!!!!

    Cons

    I’ve been working at Aviva/RBC for 5years
    Since RBC claims transitioned into Aviva, it’s been a disaster!!!
    -Unprofessional Managers (especially the two that came from Hamilton)
    -Office moral is terrible because of incapable managers
    -Everyone is quitting or had quit creating a heavy work load for the ones that remain
    -Company is too cheap and slow in hiring and training new staff
    -Communication is horrible between the managers, no one is on the same page
    -Aviva is doing too much trial and error, trying to implement too many new things at once, not realizing they are losing valuable clients and employees along the way.
    -employee’s are penalized for speaking up for their rights or giving their opinions on how to better the environment
    - some managers come into work like its a fashion show, how about focusing on your job instead of your image all day
    -when the managers go for lunch they sit in the coaches corner (a room where you would normally have small meetings with your manager or colleagues) if you had a question or concern when they are in that room none of them are willing to help. They all look at you in a way that they are offended you interrupted their lunch. Why are they all taking their lunch at the same time to begin with????? Whenever an Adjuster has a concern or question the managers are always MIA or in a so called “meeting”
    - I have lost all respect for majority of the manager in the Mississauga (RBC) building
    And I wouldn’t be surprised if everyone else working there feels the same way.

    Advice to Management

    If you treat your employees right, they will help Aviva grow.
    Hire more professional front line managers, they are the face of your organizations and the managers that you have working in the Mississauga( RBC)Aviva building are giving Aviva a very ugly name.


  8. Helpful (3)

    "Claims Advisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If u are desperate to have a job, Aviva is right for you.

    Cons

    1. seniority means nothing!
    2. Shifts.
    They implement things just a blink on an eye!
    They do not care about there employees and don't care about their customers either!
    Rbc Values changes from customer first to I don't care, you are just a number.
    Leaders doesn't have technical knowledge to adjust a claim. When u ask a question regarding complex Claims, they have to ask to another employee because they do not know the answer. Rbc insurance was good. Aviva is the worst company. Exactly what other review says. Stay away! You will regret it! Work+life balance is not their priority. You have to record how long u pee in the bathroom and how long u talk to your coworker.


  9. Helpful (5)

    "Everyone is leaving..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Mississauga, ON (Canada)
    Current Employee - Claims Adjuster in Mississauga, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Aviva Canada full-time (More than 5 years)

    Pros

    I like some of the old RBC upper management, they provide good mentorship

    Cons

    All the good people around me are quitting. I came over from RBC when we were bought out and they took our souls away. They cut as much as they could including benefits and share purchase plan. Cut the budgets, bonuses and our wills to live.
    IT department is a joke! At RBC serious issues were dealt with quickly. At Aviva it can take weeks.
    No budget for anything. Asked for extra power cord for laptop so I can keep one at home and one at work and was told no. So I bought one for myself.

    Share plan sucks as max contribution is 60$ a month. At RBC it was 125$.
    Drug plan covers nothing useful, and deductibles everywhere .

    I am miserable and do bare minimum because I don't care about Aviva.

    Advice to Management

    Invest in your employees. Stop being cheap. Train your IT staff to fix issues QUICK. Train your managers to respect employees instead of shaming them like the wall of shame in Mississauga that belittles low performing employees publicly.


  10. Helpful (4)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Assessor in Mississauga, ON (Canada)
    Current Employee - Claims Assessor in Mississauga, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Aviva Canada full-time (More than 3 years)

    Pros

    Honestly the only good thing about this place are my colleagues and a couple good managers.

    Cons

    No work life balance
    You are just a number
    Not one ethical decision has been made towards the employees since Aviva took over RBC
    You have no voice in fact you get in trouble or frowned upon if you voice an opinion
    All the new management that came from the Aviva Hamilton office are doing a horrible job and have creating a very negative environment

    If you have other options don't choose Aviva you will regret it! It is a very stressful and negative environment

    Advice to Management

    Put your employee's first at the end of the day we are the ones who take care of your clients. Without us, there is no Aviva


  11. Helpful (1)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Scarborough, ON (Canada)
    Current Employee - Consultant in Scarborough, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Aviva Canada full-time (More than 5 years)

    Pros

    Compensation, work-life balance, office, employee benefits,

    Cons

    Slow, Old school, legacy systems,


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