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Aviva Claims Handler Reviews

Updated 30 November 2017
10 reviews

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Claims Handler

3.3
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Aviva Group CEO Mark Wilson
Mark Wilson
7 Ratings

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  1. "Positive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Injury Claims Handler in Bishopbriggs, Scotland
    Former Employee - Injury Claims Handler in Bishopbriggs, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Help on hand. Eager to teach and train. Leaders protect team members.

    Cons

    Lack of continuity and trust between top management and leaders.

    Advice to Management

    Top management to stop confusing everyone with constantly changing messages on how to approach and conduct work.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Handler in Manchester, England
    Former Employee - Claims Handler in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aviva full-time (More than 10 years)

    Pros

    I worked for Aviva for 11 years, in that time i have gained so much skills, training and knowledge. I learnt about myself more and how far i can go. I got on well with most employees at Aviva, it was like a family.

    Cons

    Well too much workload but this was because there was not enough staff and employees were over worked.

    Advice to Management

    Management need to listen to the team and any suggestions they may havem lso to help and guide employees into future progression.


  3. "Don't bother!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Handler in Manchester, England
    Former Employee - Claims Handler in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Aviva part-time (More than 10 years)

    Pros

    Good company packages with Avila. Flexibility in hours if compatible with the business needs, good share options and other pros

    Cons

    Company not bothered about employees just money I worked for this company for 16 years and was made redundant last year. The senior management not at all bothered about their staff. They let the office that I was in just carry on regardless only bothered about calls queuing and not the work load that staff had to endure causing a lot of stress ,with managers monitoring you if you were off the phone and not asking permission. It was like being back at school!! This has made me rethink working in the insurance industry. Also the redundancy package reduced. It so disappointing!!

    Advice to Management

    Think more about the people that work for you because without them there is no aviva


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  5. "Good pathway job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Handler
    Current Employee - Claims Handler
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Positive working environment where the company actually cares about the employees. Decent 4-6% bonus every March, on top of discounts on Aviva products and high street brands.

    Cons

    The career progression is poor, age clearly plays a huge factor. My roles pay bracket ranges from 15500 to 26500; no one is anywhere near the higher end. People are moved up because they've been their longer, not because they are better at their job.

    Advice to Management

    Actually manage the staff, don't expect everyone to be able to do their job without you giving constructive feedback. In my department, the managers stand around gossiping about bad employees rather than giving feedback.


  6. "Generally Good Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Handler in Manchester, England
    Former Employee - Claims Handler in Manchester, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Aviva full-time (More than 8 years)

    Pros

    Worked within motor claims. Generally Aviva is a good company to work for as they have financial benefits such as Pension, Shares, Holiday packages & an annual bonus. Within the insurance industry they are one of the market leaders having worked for other insurers. They are trying to run using a system thinking principles which in theory works but managers are likely to priortise taking inbound calls over existing work sometimes to the detriment of other work.

    Cons

    If you are not prepared the 'brown nose' the right management then you are not likely to exceed in the company.
    The company regularly makes cuts and redundancies, to suit annual savings for the current CEO, then will go on the employ further staff the following year.

    Advice to Management

    Admit that you don't have enough staff to conduct the work you need to be done and increase headcount.


  7. Helpful (2)

    "Indifferent to qualifications,experience,ability. Staff cost not asset. females no salary equality or equal opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Handler in London, England
    Former Employee - Claims Handler in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aviva full-time (More than 5 years)

    Pros

    When I worked there they paid for your insurance qualifications. Shame they omitted to say they didn't care if you were qualified. Regulators need to inspect a bit more...

    Cons

    They don't care if you get insurance qualifications. You are a cost to the business not an asset! No final salary, they have robbed customers and staff of the orphan assets that should have ensured endowment mortgages were paid irrespective of economic issues. They have taken all of the assets of the business including the value of the buildings and given this to shareholders . They should return to being a mutual. Bring back endowment mortgages as a mutual society. Or
    RETURN THE ORPHAN ASSET MONEY STOLEN FROM THE ENDOWMENT POLICYHOLDERS TO THE ENDOWMENT POLICYHOLDERS!
    WHERE ARE THE INSURANCE REGULATORS AND WHY HAVE THEY ALLOWED THIS AND OTHER INSURERS TO ROB MORTGAGE ENDOWMENT POLICYHOLDERS! THE GOVERNMENTS ABD ALLEDGED REGULATORS OVER THE YEARS HAVE ALLOWED INSURERS TO ROB THE ORPHAN ASSETS, RENAME THEN INHERITED ASSETS AND KEEP THEM FOR THE FAT CAT IWNETS WHILE THEY TELL NIAVE ENDOWMENT POLICYHOLDERS THAT THERE IS NO MONEY DUE TO ECONOMIC CONDITIONS. ( they hide the orphan assets which actually pay for shortfalls due to economic conditions. Look up the contra preferentum rule- they changed the rules of the policy as they went along.! WHERE ARE THE SO CALLED REGULATORS?!)

    Advice to Management

    Give back the orphan assets to endowment policyholders, give back the final salary pension, give back training to staff, get back the female employees you pushed out when they had children. Give equal salary and promotion to female. GET OUT


  8. Helpful (1)

    "Claims handler role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Handler in Stretford, North West England, England
    Former Employee - Claims Handler in Stretford, North West England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aviva full-time (More than 10 years)

    Pros

    free shares, decent pension and lots of good staff. made some friends for life. flex benefits are good. able to buy and sell holidays.

    Cons

    Quite boring, always changing. no job security. Just another number. Like a tiny grain of sand in a massive ocean. Big management seem quite heartless.

    Advice to Management

    Respect the staff on the phones. they are the ones who make the company tick.


  9. "It's hard to push for value changes to processes but this is improving."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Handler in Manchester, England
    Current Employee - Senior Claims Handler in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time (More than 10 years)

    Pros

    Great People, great customers and sometimes you really get the feeling that you've made the difference that day for the customer.

    Cons

    Large Multinational that centrally can appear out of touch with the mood of staff at times.
    Pushing for change is a lot harder than it should be.

    Advice to Management

    Get out into the front of the coal face and try actually talking to the customers and get a real feel for our customer demands and staff needs and how best to meet them.


  10. Helpful (1)

    "A poorly managed, high-pressure call centre with poor pay and zero career opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Handler in Stretford, North West England, England
    Current Employee - Claims Handler in Stretford, North West England, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Aviva full-time

    Pros

    None at the moment, but it was once a decent place to work.

    Cons

    No time to get your work done
    Letting your customers down because you have no time to deal with their requests
    Doing everyone else's work but your own (how is that for moral?)
    Huge case loads
    Feeling like the managers are doing you a 'favour' by granting you time off the phone
    Staying late to get things done (unpaid)
    Incompetent Business Managers who are completely out of touch with the job their staff do
    Incompetent Team Managers who do next to nothing
    Poor pay for the job we do (the work of maybe 5 different professions)
    Near impossible Pay Progression structure
    Experienced staff leaving and being replaced by temps
    Colleagues having emotional breakdowns

    Advice to Management

    LISTEN to your staff because NO ONE is happy. This many people cannot be wrong. Stop whipping staff who are already under huge pressure. Give us time to help our customers because it is us who have to answer to them.


  11. "Claims Handler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Handler in Galway (Ireland)
    Former Employee - Claims Handler in Galway (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aviva (More than a year)

    Pros

    - Flexibility
    - Nice environment
    -Nice people
    -No pressure

    Cons

    -Poor pay
    -No progression
    -Boring work
    -Same thing every day

    Advice to Management

    Invest more in employees. Increase pay.