Aviva Customer Advisor Reviews | Glassdoor.co.uk

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Aviva Customer Advisor Reviews

3 reviews

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Customer Advisor

2.4
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Aviva Group CEO Mark Wilson
Mark Wilson
3 Ratings

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Pros
Cons
More Pros and Cons

  1. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in York, England
    Current Employee - Customer Advisor in York, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time (More than a year)

    Pros

    Very understanding and supportive managers. no ridiculous targets

    Cons

    Low pay
    Progression isn't great

    Advice to Management

    Listen to staff more


  2. "Management failure and poor culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Glasgow, Scotland
    Former Employee - Customer Advisor in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Aviva full-time (More than a year)

    Pros

    Loads of overtime available because of lack of staff and overworking, good rate of pay.

    Cons

    Lack of training and progression, management are very poor at ensuring team work and communication. High turnover from particular teams suggesting particular managers just don't understand how to work a team. Hot desking and a clean desk policy is a nightmare, the desks are constantly being made smaller for 'increased capacity', more like cattle hearding.

    Advice to Management

    Avoid favouritism, try to create a non-biased office culture and stay away from hiring friends and family because 90% of the office went to school together which makes others feel like outsiders


  3. "Standard call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Norwich, England
    Former Employee - Customer Advisor in Norwich, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Aviva full-time

    Pros

    Great People, great customers and sometimes you really get the feeling that you've made the difference that day for the customer

    Cons

    shift work and rota not given in advance

    Cons
    "Mid/senior management sometimes lack expertise in the field they're managing
    "Worst politics from top management its not MNC Its BMC company"

    Advice to Management

    Stop the spin and start listening
    Value your people mor