Aviva Customer Advisor Reviews

Updated 11 Sep 2019

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3.4
34%
Recommend to a Friend
0%
Approve of CEO
Aviva CEO Maurice Tulloch
Maurice Tulloch
1 Rating
  1. "Customer Advisor"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Norwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time for more than 10 years

    Pros

    Excellent Pension and share save schemes..Plus a large discount of insurance products

    Cons

    Office environment, lack of different locations for this particular role

    Continue reading
    Aviva2018-04-18
  2. "Hard work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Perth, Scotland
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Aviva full-time for more than 10 years

    Pros

    Good benefits, 6 months paternity to name one.

    Cons

    Management not the brightest, unable to spot genuine talent within the ranks.

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    Aviva2019-09-11
  3. "Great place to work!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Sales Advisor in Bishopbriggs, Scotland
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Aviva part-time for more than 3 years

    Pros

    Good training, morale is high, management are friendly and approachable and pay is reasonable. Good incentives and overall a great atmosphere to be. Good for those wishing to progress their career.

    Cons

    On site parking at Bishopbriggs not great and a permit is required.

    Aviva2019-05-17
  4. "Working at Aviva"

    4.0
    Customer Advisor in Perth, Scotland

    I have been working at Aviva for less than a year

    Pros

    Decent pay with chances to progress

    Cons

    Hard to book holidays off

    Aviva2018-07-26
  5. "Adequate."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Norwich, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Aviva full-time for less than a year

    Pros

    Free fruit once a week, well paid for what you actually have to do.

    Cons

    Shifts are not as advertised in interview, monotonous work, ridiculously old unreliable software and systems.

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    Aviva2018-04-12
  6. "Nice place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in York, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time for more than a year

    Pros

    Very understanding and supportive managers. no ridiculous targets

    Cons

    Low pay Progression isn't great

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    Aviva2017-06-12
  7. Helpful (2)

    "Management failure and poor culture!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Aviva full-time for more than a year

    Pros

    Loads of overtime available because of lack of staff and overworking, good rate of pay.

    Cons

    Lack of training and progression, management are very poor at ensuring team work and communication. High turnover from particular teams suggesting particular managers just don't understand how to work a team. Hot desking and a clean desk policy is a nightmare, the desks are constantly being made smaller for 'increased capacity', more like cattle hearding.

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    Aviva2017-01-17
  8. "Standard call centre"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Norwich, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Aviva full-time

    Pros

    Great People, great customers and sometimes you really get the feeling that you've made the difference that day for the customer

    Cons

    shift work and rota not given in advance Cons "Mid/senior management sometimes lack expertise in the field they're managing "Worst politics from top management its not MNC Its BMC company"

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    Aviva2016-04-14

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