Aviva Customer Advisor Reviews | Glassdoor.co.uk

Aviva Customer Advisor Reviews

Updated 18 April 2018
5 reviews

Filter

Filter

Customer Advisor

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Norwich, England
    Current Employee - Customer Advisor in Norwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time (More than 10 years)

    Pros

    Excellent Pension and share save schemes..Plus a large discount of insurance products

    Cons

    Office environment, lack of different locations for this particular role

    Advice to Management

    engage more with front line staff before making decisions


  2. "Adequate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Norwich, England
    Current Employee - Customer Advisor in Norwich, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aviva full-time (Less than a year)

    Pros

    Free fruit once a week, well paid for what you actually have to do.

    Cons

    Shifts are not as advertised in interview, monotonous work, ridiculously old unreliable software and systems.

    Advice to Management

    Give option of set shift patterns instead of different start and finish times every day.

  3. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in York, England
    Current Employee - Customer Advisor in York, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time (More than a year)

    Pros

    Very understanding and supportive managers. no ridiculous targets

    Cons

    Low pay
    Progression isn't great

    Advice to Management

    Listen to staff more


  4. "Management failure and poor culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Glasgow, Scotland
    Former Employee - Customer Advisor in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Aviva full-time (More than a year)

    Pros

    Loads of overtime available because of lack of staff and overworking, good rate of pay.

    Cons

    Lack of training and progression, management are very poor at ensuring team work and communication. High turnover from particular teams suggesting particular managers just don't understand how to work a team. Hot desking and a clean desk policy is a nightmare, the desks are constantly being made smaller for 'increased capacity', more like cattle hearding.

    Advice to Management

    Avoid favouritism, try to create a non-biased office culture and stay away from hiring friends and family because 90% of the office went to school together which makes others feel like outsiders


  5. "Standard call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Norwich, England
    Former Employee - Customer Advisor in Norwich, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Aviva full-time

    Pros

    Great People, great customers and sometimes you really get the feeling that you've made the difference that day for the customer

    Cons

    shift work and rota not given in advance

    Cons
    "Mid/senior management sometimes lack expertise in the field they're managing
    "Worst politics from top management its not MNC Its BMC company"

    Advice to Management

    Stop the spin and start listening
    Value your people mor