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Aviva Customer Advisor Reviews

Updated 17 Sep 2020

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2.8
28%
Recommend to a Friend
Aviva CEO Amanda Blanc
Amanda Blanc
0 Rating
  1. "£25,000"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Advisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aviva full-time for more than a year

    Pros

    Salary, hours, people, flexitime, car

    Cons

    Hours, management, time, hours, salary

  2. "Good"

    4.0
    Former Employee - Customer Service Advisor in Norwich, England

    I worked at Aviva full-time for less than a year

    Pros

    benefits, flexible working, work life balance

    Cons

    Constant restructures, Management, pay increases


  3. "Good Company, Good people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Sheffield, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Aviva full-time for more than a year

    Pros

    Good people, free coffee, ability to work 12hr shifts

    Cons

    Lots of system changes, not always well implimented, constant turn over

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  4. "Huge workloads"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Advisor in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Aviva full-time for more than 5 years

    Pros

    Great benefits and salary is ok. There are some nice people.

    Cons

    Bullying seems to be normal in HR. Some people get away with doing no work and others are left to pick up everything. Often overworked but this is the norm for big companies.

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  5. Helpful (1)

    "Toxic culture of poor mental health"

    1.0
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Norwich, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Aviva full-time for less than a year

    Pros

    Computerisation of holiday meant I didn't have to speak to anyone about taking it. Convenient city location, easy to get home.

    Cons

    Floor-wide misery. Those who were best at the job were either actively seeking other work or considering leaving without another offer. I saw multiple people - very nearly including myself - take sick leave to deal with the mental health strain of working in such an unsympathetically miserable environment. You are paid minimum wage as a salary, expected to work unpaid overtime, pushed beyond capacity and treated with resentment and barely-concealed anger from management for any inability to deal with the number of phone calls coming in. It doesn't matter that you're working constantly - their lack of capacity is made into your problem. For such legal-minimum pay, you are told - actually told - that the company "gives you a lot" (e.g. a free banana once every four weeks) and that you should "give back" (i.e. unpaid overtime). I was once questioned for using the toilet too often and had to explain the frequency of my bowel movements to my line manager. I was repeatedly invited to conversations where my level of education was used against me, the suggestion being that I should quit if I have aspirations beyond working there forever. Bizarre, considering - as I must repeat - the bare legal-minimum pay. Of the five people I trained with, myself and one other left at the earliest outside offer, another left after extensive mental health leave (brought on by the work), another was deemed incapable of working in that department and so - rather than being pressured to quit, as I was - was shuffled into another department where they could do less damage. Only one remains. That took less than six months. During that time, a few others also left. The good people in that office deserve better work, and the management deserve to struggle with a depleted workforce during a hiring freeze. One star.

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  6. "All talk, no action"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Norwich, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aviva full-time for more than a year

    Pros

    Good pension, saving schemes, cycle to work.

    Cons

    Poor salary, long hours, no flexibility, misdirected managers

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  7. "Pleasant enough"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retirement Advisor in Norwich, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Aviva full-time for more than 3 years

    Pros

    Decent bunch of people and relatively relaxed atmosphere

    Cons

    Limited progression available at my level

  8. "good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pension Advisor 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Aviva full-time for more than a year

    Pros

    well-paid, comprehensive training programme, good support for long-term illness

    Cons

    monotonous work, progression not based on merit

  9. Helpful (1)

    "No"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Advisor in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Aviva full-time for more than a year

    Pros

    Good company to work for

    Cons

    Proposition limited To pensions only

  10. "Teleperformance"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook

    I have been working at Aviva full-time for more than a year

    Pros

    Provides confidence for daily tasks

    Cons

    Far too much favouritism in the work place

Found 27 reviews