Aviva Customer Service Representative Reviews | Glassdoor.co.uk

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Aviva Customer Service Representative Reviews

Updated 5 December 2017
6 reviews

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Customer Service Representative

1.9
StarStarStarStarStar
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Approve of CEO
Aviva Group CEO Mark Wilson
Mark Wilson
1 Rating

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Pros
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  1. "My experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sheffield, England
    Current Employee - Customer Service Representative in Sheffield, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aviva full-time (More than a year)

    Pros

    There are sometimes annual bonuses but these aren't particularly large.

    Cons

    Staff who are good at their jobs do the most work and get little recognition. 'Stretching yourself' means going far beyond your job title and not being paid for it.

    Advice to Management

    There needs to be more room for advancement.


  2. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norwich, England
    Former Employee - Customer Service Representative in Norwich, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aviva (Less than a year)

    Pros

    Nice building, apart from that nothing.

    Cons

    poor management, poor pay, poor people, poor treatment.

    Advice to Management

    Pay more


  3. Helpful (5)

    "Sexist, Discriminate, Cruel."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bristol, England
    Former Employee - Customer Service Representative in Bristol, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    None, they make out they care, they do not.

    Cons

    I am not usually one to write a bad review about a company, but I don't want this to happen again. To anyone.
    When I started work here, it was perfect, they had told me how caring and great they were and it seemed so at first.
    Until A) my "manager" decided he did not like me. And B) they decided I was too much hard work with my disability.
    I was taken from on warnings or meetings to outright dismissal, for a load of ridiculous reasons that my team leader had pulled out of thin air.
    I was told the day before I went on holiday, to be fired the day I came back. Absolutely awful.
    The middle management is a joke. My manager didn't even know how to do my job, yet was meant to lead us.
    The team was lead by another colleague who was not meant to and was not paid to.
    I am not the only one mistreated by this manager, who became a manager by accident because the old one left. He was not and is not fit for this role.
    I feel like I have been discriminated against, and treated extremely unfairly.
    I am afraid I CANNOT recommend that anyone works here.
    Even worse if you are female or disabled.

    Advice to Management

    Sort out your middle management.


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  5. "Previous job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Stevenage, England
    Former Employee - Customer Service Representative in Stevenage, England

    Pros

    Worked here many years ago. Good social environment.

    Cons

    Becoming more corporate and controlled as time goes by.

    Advice to Management

    Make the most of opportunities to promote internally.


  6. "Where to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Galway (Ireland)
    Current Contractor - Customer Service Representative in Galway (Ireland)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Aviva as a contractor (More than a year)

    Pros

    The people working here are some of the nicest you will meet.

    Cons

    time off is never available,
    often looked down on by people from head office,
    high turnover of staff,
    not sufficient training or support,
    not able to effectively impliment a growth plan taking all areas of the business into consideration.

    Advice to Management

    Hire more people and move away from the pay progression model you have


  7. "Nice people, Good work life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Customer Service Representative III in Dublin, Co. Dublin (Ireland)
    Former Intern - Customer Service Representative III in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Aviva as an intern (Less than a year)

    Pros

    Good work life balance, with flexitime. Nice sociable people. Well subsidised canteen. And encourages team events, work events etc very well.

    Cons

    Very big so can feel anonymous. Work can be boring, repetitive and routine (probably because of the department I worked in though)

    Advice to Management

    Encourage some Learning/Career Progression/Courses for the staff as it can be easy just to work like a lemming in that environment when you have routine tasks. And not learning anything new becomes boring very fast. Good market presence, of which a lot of can be attributed to the management I think.