Aviva Customer Service Representative Reviews

Updated 8 Sep 2020

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3.6
77%
Recommend to a Friend
Aviva CEO Amanda Blanc
Amanda Blanc
0 Rating
  1. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Norwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time for more than a year

    Pros

    Great benefits and good share reward system

    Cons

    Can be a little repetitive

  2. "good company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Perth, Scotland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Aviva part-time for more than 5 years

    Pros

    plenty of flexability and good managers

    Cons

    you need to have a strong backbone. you are dealing with the money and value of people dealing with loss, sometimes its mentaly challenging

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  3. "great place t wrk at"

    4.0
    Current Employee - Customer Service Representative 

    I have been working at Aviva full-time for less than a year

    Pros

    great pay great peple great atmsphere

    Cons

    very big building very far

  4. "Customer service"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Recommends

    I worked at Aviva full-time for less than a year

    Pros

    Really good place to work, lots of benefits and good work life balance

    Cons

    No cons, really good place to work

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  5. Helpful (1)

    "Enjoyed the job. Good managers. HR is malicious."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sheffield, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Aviva full-time for less than a year

    Pros

    Very flexible work, interesting and not a hard job. Employee wellbeing is generally good.

    Cons

    Ended up being dismissed after ongoing mental and physical health issues with were unavoidable and unfortunate. Understand the decision from the companies side, however, and no hard feelings. My issues with Aviva mainly started after leaving. My 4 weeks notice pay (minus holidays and overpayment from last month of employment) was calculated as 1 weeks pay on an incorrect 0T tax code, meaning I've been taxed way too much on it and paid student loan, which I am nowhere near the threshold for. Called SLC, HMRC and emailed Aviva multiple times. Looks like nothing can be done until after the current tax year meaning I'm out of pocket by hundreds for the next 10 months until can apply for a rebate and then wait for it to be processed and paid. I cant see any reason that 4 weeks notice would be paid as 1 weeks pay, except for malicious purposes.

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  6. "Good employer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telephone Account Manager in Sheffield, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Aviva full-time for more than 3 years

    Pros

    Excellent benefits to working for a large company

    Cons

    Frequent restructures and turnover of staff

  7. Helpful (2)

    "Not the best"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norwich, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Aviva part-time for less than a year

    Pros

    Flexi, are helpful if its customers needs that need to be met.

    Cons

    They dont help with personal problems. They do play favouritism with employees. They look to get rid of people very quickly. Very poor management.

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  8. Helpful (1)

    "Very Clicky"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sheffield, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Aviva full-time for less than a year

    Pros

    Friendly enough hours. Good workload. Okay training.

    Cons

    An awfully clicky atmosphere which made me as an introverted person not feel very welcome. Manager was useless and it's a very much 'if your face fits' kind of mentality. Real shame because the work itself I did enjoy, just not the toxic atmosphere.

  9. "Decent place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Aviva full-time for more than 3 years

    Pros

    Good place to work great benefits

    Cons

    Shift work and inflexible in terms of full time staff becoming part time

  10. "Good"

    3.0
    Former Employee - Customer Service Representative 

    I worked at Aviva full-time

    Pros

    Nice environment and area indeed

    Cons

    Low pay structure n salary

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Found 30 reviews