Aviva Reviews | Glassdoor.co.uk

Aviva Reviews

Updated 14 July 2018
533 reviews

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533 Employee Reviews

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  1. "Customer Service in Equity Release"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time

    Pros

    Low phone volumes. Deal with professionals only, customers tend to be elderly and this product requires legal and financial advise. Difficult and complex underwriting, giving the role a lot of responsibilities and opportunities to learn.

    Cons

    Not able to work from home. Complex hierarchy of managers. employee terms change frequently. Work oks and not okays change requently.


  2. "Varied place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aviva full-time (More than 3 years)

    Pros

    Good people who want to get the job done

    Cons

    UK locations are too geographically diverse

  3. "Stressful, high pressure"

    StarStarStarStarStar
    Current Employee - Customer in Norwich, England
    Current Employee - Customer in Norwich, England
    Negative Outlook

    I have been working at Aviva full-time (More than 3 years)

    Pros

    Employee benefits, good pension, nice colleagues

    Cons

    Too much preassure. Increased work load, high turnover. Given more responsibility without increased pay.

    Advice to Management

    Listen to staff. More flexibility with working hours


  4. "Could be better"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aviva full-time (More than a year)

    Pros

    Good hours repetitive work daily

    Cons

    Could be changed to have better tasks


  5. "Great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time

    Pros

    Work Life balance is great, development and opportunities are excellent, people are hard working

    Cons

    New digital office isn’t in a great place in London and the offices aren’t that nice. City ones far better for transport links and environment.


  6. "Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Norwich, England
    Current Employee - Customer Advisor in Norwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time (More than 10 years)

    Pros

    Excellent Pension and share save schemes..Plus a large discount of insurance products

    Cons

    Office environment, lack of different locations for this particular role

    Advice to Management

    engage more with front line staff before making decisions


  7. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norwich, England
    Former Employee - Customer Service Representative in Norwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aviva full-time (More than a year)

    Pros

    Good ground level colleagues. Good culture and "values". Decent pay.

    Cons

    Team Leaders not interested in actually supporting you. No clear pathway unless you're "in" with the management.

    Advice to Management

    You claim you care about wellbeing, but do nothing to actually support or understand. Work with people to coach them.

  8. Helpful (1)

    "Not so okay type."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Aviva full-time (More than 5 years)

    Pros

    Discounts on insurance products and nothing more.

    Cons

    Headless chicken type management, no direction. Lots of office politics. If you are looking for career progression then this is not the place. All horizontal stuff, nothing vertical. Certain senior staff have been hired just because they know someone but bringing nothing on plate.


  9. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aviva full-time

    Pros

    Flat hierarchy and approachable Management team.

    Cons

    Lack of accountability - hard to shift old habits


  10. "Adequate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Norwich, England
    Current Employee - Customer Advisor in Norwich, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aviva full-time (Less than a year)

    Pros

    Free fruit once a week, well paid for what you actually have to do.

    Cons

    Shifts are not as advertised in interview, monotonous work, ridiculously old unreliable software and systems.

    Advice to Management

    Give option of set shift patterns instead of different start and finish times every day.


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