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Aviva Reviews

Updated 21 October 2017
377 reviews

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377 Employee Reviews

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Pros
Cons
  • No professionalism amongst senior management team (in 17 reviews)

  • Holiday benefits and work life balance (in 7 reviews)

More Pros and Cons

  1. "Hostile Takeover"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Aviva full-time (More than 3 years)

    Pros

    When it was Friends Life it was great.

    Cons

    Corporate takeover, wanted less experienced workers for a lot less pay

    Advice to Management

    Put the customer first, not the money you could save. Hire and retain Quality Employees


  2. "Enjoyable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Strong foundations, good place to work at. Friendly atmosphere. Support provided for queries and always options to help you succeed

    Cons

    Perhaps put the customer at the forefront a little too much in favour of other directives.

    Advice to Management

    Be stronger


  3. "Good benefits but get used to constant cost cutting and redundancies"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Salary, Bonus and DC Pension (due to the company contribution) are goods as well as share option schemes that you can join

    Cons

    Always cost cutting, regular redundancy rounds (just going through it again) and lots of large organisation red tape hold productivity back.


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  5. "Returning Employee. Aviva has changed so much!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CLAIMS ADVISOR in York, England
    Current Employee - CLAIMS ADVISOR in York, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time (Less than a year)

    Pros

    The recruitment process was fair, relaxed and transparent. Whilst I was not successful for the role I had initially applied for, they did what most companies who say they'll keep your cv on file fail to do. They actually contacted me back within days and asked me to come in for an informal chat with a manager about a different role. Aviva seem to bend over backwards to get the right people on board, even if they had been initially unsucessful. The Aviva of 8 or so years ago probably would not have done this.

    Whilst a lot of the IT systems are still very much outdated on the front-end, there has been a lot of investment in the few years I have been away to create modern interface tools to simplify the end-user experience. Overall the systems are now about as easy to use as other insurers I have worked with.

    There is a lot of flexibility in certain business areas to choose a full-time working pattern that fits with personal/family commitments. Whilst you can still work 9-5 if you choose, you can for instance, choose a pattern of 3 x 12 hour shifts per week, leaving 4 days off. This is pure gold for people with families and seems to be very popular.

    There is a big emphasis now on customer experience. Every member of staff has equality of opinion as far as systems and processes go. If you feel something can be done better for the good of the customers, you are actively encouraged to let it be known.

    Cons

    Naturally due to the size of the company, there are a number of layers to the organisational structure. As such, it can be difficult to see immediate effects of feedback both to and from management. I haven't been back with Aviva to make specific comparisons with prior experience, however it must be said that any huge company will have some communication issues with staff.

    Advice to Management

    Overall, Aviva is seeing the fruits of sustained efforts over the last 5 or so years to streamline the core business and make themselves easy to deal with.

    It was initially difficult to make the choice to apply for a role and come back. The redundancies of 2013 of which I was a part of was not pleasant at the time. But time certainly changes one's perspective and I am glad I have come back. The whole company seems much more positive and forward thinking now, and this is translating into excellent performance results.

    My advice to management is do not forget the journey we have been through in the last 5 years. Remember what has now made us the top choice for life and general insurance and keep up the forward momentum we have at present.


  6. Helpful (1)

    "Lack of teamwork culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England
    Former Employee - Senior Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Aviva full-time (More than 3 years)

    Pros

    Pension contribution, good brand to have in the cv, digital investments, benefits, customers focused

    Cons

    Bad management, too many management layers, people are not willing to share, lack of team culture, very little opportunities for career progression, neverending restructuring process

    Advice to Management

    Learn to manage, promote teamwork, listen, create opportunities for talents


  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Grimsby, England
    Current Employee - Customer Service in Grimsby, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aviva full-time (More than 8 years)

    Pros

    Flex time , Family time, Holidays

    Cons

    Bad Management, Underhand, Secrets, Culture

    Advice to Management

    Be more open


  8. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in York, England
    Current Employee - Customer Advisor in York, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time (More than a year)

    Pros

    Very understanding and supportive managers. no ridiculous targets

    Cons

    Low pay
    Progression isn't great

    Advice to Management

    Listen to staff more


  9. "Senior Solution Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solution Designer in Perth, Scotland
    Current Employee - Senior Solution Designer in Perth, Scotland
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time (Less than a year)

    Pros

    Free Parking, Flexible Work From Home, Training on a wide range of topics, Canteen

    Cons

    Bureaucratic, hierarchical management, legacy projects and technology, poor communication, far too many pointless meetings, remote area, inability to use tools used in rest of industry and forced to use what is available

    Advice to Management

    Role rotation, change outdated methods and culture


  10. "Fantastic place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time

    Pros

    - Diverse and friendly atmosphere.
    - Superb location, right in the financial district.
    - Ease you into your role with help and advice available at all times.

    Cons

    - Can occasionally ask for overtime with little notice, however this has only happened once in a blue moon and they're not forceful over it.

    Advice to Management

    - Perhaps give more of a heads up over upcoming overtime/extra work, but apart from that a really great place to work in.


  11. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Aviva full-time

    Pros

    Great work-life balance.

    Employees are well-trained, to a high standard and competent in their respective roles.

    Good place to gain knowledge and understanding of the insurance industry.

    High job security

    Cons

    Lack of career opportunities.

    Poor salary, even for experienced long-term employees.

    Use of archaic software, computer systems.

    Struggles to hold onto talent.

    Advice to Management

    Management seems preoccupied with squeezing higher profits from their current long-term customers, rather than making positive business decisions to grow their customer base. It is difficult to obtain the best from your employees, if they only have profit oriented goals to work towards and never gleam tangible benefits from the accomplishment of these goals.


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