Aviva Reviews

Updated 26 May 2020

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3.5
65%
Recommend to a Friend
64%
Approve of CEO
Aviva CEO Maurice Tulloch
Maurice Tulloch
90 Ratings
  1. "Good company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fund Finance Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time

    Pros

    Flexible working, nice people, relaxed atmosphere

    Cons

    Low pay for the huge workload.

    Aviva2019-12-13
  2. Helpful (2)

    "Aviva Financial Advice - the most pointless business ever"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Adviser in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aviva full-time for more than 3 years

    Pros

    Caveat - this review doesn't speak about the entire business, just the financial advice side Good package Nice people Company car scheme is good IT equipment is good (actual hardware) Good use of Skype throughout business Get to see different parts of the country in nice offices

    Cons

    Despite being a global business and a key player in the UK market, they rely on inbound calls from customers. This means advisers receive few leads and when they do they are usually very poor. Outbound calling has started to some degree, but is still minimal - Not a great deal to do. They just make up work that has no real benefit and label it development. They have recently implemented targets, however, nothing else has changed so not sure how these are achievable. - Area Managers are all inconsistent with each other and some clearly don't have a clue what they are doing. Most advisers you talk to around the business have been given contrasting messages by their managers on how the job should be done. - Processes; they are shocking. An annuity can take up to 6 months, a colleague did a fund switch and it ended up taking 9 months. Its simply not fit for purpose; how is this good customer service? - Resources; supporting depts are lacking staff and there are single points of dependency for some systems, example, the quotes are incorrect and there is ONE person who can amend them. There is no supporting compliance function, they just have a monthly call where they tell you what was wrong then don't give any clear solution. - Impossible to achieve CAS as you don't do a lot of business and when you do submit some, it usually comes back as a case fail as no one knows what to do - Not allowed to use a pen in a meeting. This is for DPA reasons, which I understand, however, it makes the process a memory test and the amount of information required in my opinion is excessive. Everything has to be keyed into the point of sale system, which is prone to timing out and not saving information. You provide shredders, trust your staff to use them after a meeting. - Very few documents to use in meetings to help you with customers. Aviva itself has plenty, but AFA can't use them for some reason. - Arrogant; telling customers "we are different" and talking about detailed analysis which is effectively going into over the top detail to recommend a basic annuity or to put money into a pre-set fund for drawdown, then expecting customers to commit to payment before actually doing anything. As a heavily restricted model, this way of going about business is completely incorrect. You treat customers like they are idiots, the main demographic have been used to a completely different approach and will not change now. Also they know how to use the internet and do research better than the generations before them. The only way you are different to other companies is that you don't make any money. - Following redundancies, territories have become larger and the general geography of the business makes zero sense. There are managers down south who have team members in the north and vice versa. Some advisers could spend near enough an entire 4 to 5 hours in the car, for one appointment. - We are letting customers down. We have so many restrictions in place that prevent us from actually doing our job. These restrictions have little to no flexibility and therefore we are finding ourselves walking away from the customers who probably need help the most. You can't claim to be a customer centric business when you continuously let people down because "they fall out of scope". I could go on but this place is destroying hard earned careers and I will be handing in my resignation very soon. Extremely disappointed to have left a well paid, lucrative role to jump on board a pipe dream. I do believe that it was set up with the right intentions but the people calling the shots simply don't have a clue and it must be even more frustrating for the HOFs who are all good guys trying to pioneer something.

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    Aviva2020-01-12
  3. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accountant in Perth, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aviva full-time for more than 10 years

    Pros

    Great benefits, great working conditions

    Cons

    None that can think of

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    Aviva2019-12-07
  4. "Interesting, challenging place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Accountant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Aviva full-time

    Pros

    Variety in job, excellent colleagues, interesting issues to work on

    Cons

    Can be a political organisation. Restructuring this year has created workplace uncertainty

    Aviva2019-12-06
  5. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Norwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time for more than a year

    Pros

    Great benefits and good share reward system

    Cons

    Can be a little repetitive

    Aviva2019-11-30
  6. Helpful (1)

    "Great benefits, but the corporate culture is years behind"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Implementation Consultant in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Aviva full-time for more than 5 years

    Pros

    Equal parental leave, flex working, tech, wellbeing, good progression

    Cons

    Corporate management team is an old boys club - the department has been stagnant for far too long and positive change is always talked about but never acted on.

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    Aviva2019-11-18
  7. "The worst company I have ever worked for"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - N/A in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aviva full-time for more than 3 years

    Pros

    Work - life balance and nice offices London

    Cons

    Lack of leadership Lack of forward planning Hire a lot of people and then give them nothing to do

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    Aviva2019-12-20
  8. "Customer service"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Recommends

    I worked at Aviva full-time for less than a year

    Pros

    Really good place to work, lots of benefits and good work life balance

    Cons

    No cons, really good place to work

    Continue reading
    Aviva2019-11-12
  9. "Good employee policies and benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Head of Finance 

    I worked at Aviva full-time for more than 10 years

    Pros

    Good benefit package, development and progression opportunities

    Cons

    High workload, can be stressful at times

    Aviva2019-11-11
  10. "Good"

    4.0
    Current Employee - Analyst in York, England

    I have been working at Aviva full-time for more than 3 years

    Pros

    Nice people, flexible working, inclusive culture

    Cons

    The pay is not that great

    Aviva2019-11-08
Found 854 reviews