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B&Q Reviews

Updated 17 February 2018
562 reviews

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3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
B&Q CEO Christian Mazauric
Christian Mazauric
47 Ratings

562 Employee Reviews

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Pros
  • The staff discount of 20% is a generous amount which is also an added pro for working for B&Q (in 53 reviews)

  • Good pay compared to other comparable jobs (in 35 reviews)

Cons
  • Not enough people know about the great variety of rewards and benefits that B&Q offer (in 53 reviews)

  • could do more to improve work / life balance (in 14 reviews)

More Pros and Cons

  1. "Showroom Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at B&Q full-time

    Pros

    A fun place to work

    Cons

    having to work some weekends


  2. "I love my job........but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - H R Administrator
    Current Employee - H R Administrator
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at B&Q full-time (More than 8 years)

    Pros

    The people are the best you could work with
    The benefits are great
    Everyday is a challenge
    Progression is encouraged
    So much information to hand

    Cons

    Performance related increases are desperately needed, myself and others bleed orange and do far and above what is expected. There is no incentive for this.

    I work in HR
    I am the only one of my kind in the store, no-one else holds this position. I am skilled in many areas others are not, I am held accountable for the confidential information of all colleagues in-store, I am asked for advice numerous times a day by others more senior to me, I am asked how others more senior to me should be undertaking their job, I take on not only work that is not mine but work in other stores aswell, I am expected to be everything to everyone.......yet I am paid the same as the man who collects trollies or a brand new shop floor CA.
    I am not classed as an expert by those at the top yet I most certainly am by those I work with and support every day. Those who make the decisions at the top need to make a change quickly.
    B&Q are hemorrhaging HR colleagues, there will soon be no experience left as they are leaving for other companies who respect them for their knowledge and pay accordingly.

    Advice to Management

    Rethink your pay structure.
    You have Expert roles in stores, please include HR in this category.
    We care about our colleagues and enjoy our work......we don't want to leave but you are forcing our hands.


  3. "Customer Sales Adviser"

    StarStarStarStarStar
    Former Employee - Customer Service Advisor in High Wycombe, England
    Former Employee - Customer Service Advisor in High Wycombe, England
    Negative Outlook

    I worked at B&Q part-time (Less than a year)

    Pros

    Large opportunities to learn new skills and knowledge. Good work environment. 13 14 15 16 17 18 19 20

    Cons

    Due to a declining industry business model in the trade sector there are constraints on employees and managers. 19 20

    Advice to Management

    Module departments need revamping, instead of trying to predict the future try anticipating customer needs creating a more complete experience.


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  5. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Wednesbury, England
    Former Employee - Customer Advisor in Wednesbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at B&Q part-time (More than a year)

    Pros

    Good company
    Nice place with helpful and approachable workers
    incentives are great

    Cons

    There were none so far

    Advice to Management

    n/a


  6. "Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at B&Q part-time

    Pros

    Great company, brilliant overtime opportunity and great management

    Cons

    If hours is contracted it is hard to alter but it is possible within reason

    Advice to Management

    Keep doing what your doing


  7. "Too much management.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Cambridge, East of England, England
    Former Employee - Customer Advisor in Cambridge, East of England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at B&Q part-time (More than a year)

    Pros

    Nice colleagues (some of the best ive worked with) decent work/life balance and great holidays

    Cons

    Wages could be better. Management could be better and not so many. Also managers should treat employers better and not threaten to sack them when they make simple mistakes.

    Advice to Management

    Treat your staff better. Listen to your customers maybe.. They complain about things being damaged which I saw a lot of. You have the money to invest in better products so maybe it's worth doing.


  8. Helpful (6)

    "Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in York, England
    Former Employee - Customer Advisor in York, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at B&Q part-time (More than a year)

    Pros

    Plenty of opportunity to progress if you have tons of drive and inquisitiveness to source the information needed to fulfil the job role as you will not be spoon fed the details, just pointed in the general direction of where to gain the knowledge, thus proving your dedication and determination to the company and your future.

    Cons

    You will be squeezed for every ounce of work the management feel they can get out of you until you submit to working for free in your own time after your shifts have ended, just so that you don't go home feeling deflated and worthless and that you have not accomplished every task that has been pushed your way to be completed in an unrealistic time frame. Over the years the staff level has depleted by half but the workload and dedication to giving excellent customer service has increased.

    Advice to Management

    Good luck with trying to keep the store running with the huge turn over of staff due to lack of respect and appreciation given to the colleagues for their hard work and for limiting pay to the minimum wage and the only stepping stone is to become management and work even longer hours. You can not expect excellent customer service with so few staff that the customers literally play "hunt the staff" to pass the time with the kids when in store.


  9. "Friendly people and a decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member/Cashier in Scunthorpe, England
    Former Employee - Team Member/Cashier in Scunthorpe, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at B&Q part-time (More than a year)

    Pros

    Fairly versatile for a customer services job

    Cons

    Can be a bit boring


  10. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at B&Q full-time

    Pros

    Very Friendly staff and all Managers and Supervisors

    Cons

    A bit of pressure when it comes to making club cards


  11. Helpful (1)

    "B&Q"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at B&Q full-time

    Pros

    Good working hours. Enjoyable place to work.

    Cons

    Rate of pay quite low.


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