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BT Reviews

Updated 12 December 2017
2,053 reviews

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3.3
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BT CEO Gavin Patterson
Gavin Patterson
600 Ratings

2,053 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "BT Global Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Manager in London, England
    Former Employee - Programmer Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    1. Diversity
    2. Work from home policies
    3. Access to reduced BT telephones/BT Vision
    4. Great people
    5. Great projects

    Cons

    1. Unfortunately a lot of the pros depends on having a good line manager.

    Advice to Management

    not applicable


  2. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than 3 years)

    Pros

    - Big organisation and lots of opportunities

    Cons

    - Many people busy but often on internal things which make no difference to clients

    Advice to Management

    - Focus


  3. "Great workplace and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSC Service Advisor in Solihull, England
    Former Employee - CSC Service Advisor in Solihull, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than 8 years)

    Pros

    Free employee internet (you can gift it to a friend or relative), really good share save options, huge range of job types advertised internally. Friendly workforce. Pension is great- look into the levels where BT will add more to your pension- I found that by paying approx £15 more each month BT’s contribution increased (maybe even by double).

    Cons

    HR’s sick/absence policy is very easy to trigger a warning. Be careful with this because if you go back to work, then a day or so later need more time off it can be classed as a separate absence even though it might be for the same sickness. This creates 2 absence periods.

    Advice to Management

    Listen to employees as they have great ideas for the business.


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  5. "Some good people and productive can-do atmosphere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    Colleagues for the most part are great to work with, and the culture and atmosphere is open, relaxed and productive.

    A great place to start or progress your career if you're willing to put the work in.

    Cons

    The systems in use (at least in the department I've been in) are outdated and in need of overhaul. Also there has been minimal delivery on innovation.

    Advice to Management

    Continue to listen to the ground level staff. I would also look at what competition are bringing to market and urgently look to match/exceed this.


  6. "NETWORK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Belfast, Northern Ireland
    Current Employee - Anonymous Employee in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    work with a market leader

    Cons

    No point showing your own intuition people above will never give you credit will take ideas as their own to further their careers


  7. "Steady"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    Great people, flexible working, big brand reputation, large corporation investment in systems, comms, marketing - specifically internal social media/academy systems are pretty good. Surprising lack of clarity on processes.

    Cons

    Slow to react as a business, so big that you can get lost in the system.

    Advice to Management

    Changing the org chart isn’t the same as completing organisational change.


  8. "Customer Service adviosr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at BT part-time

    Pros

    Salary, employees and benefits, good work life balance.

    Cons

    Middle managers can change quite alot.


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Loads of promotion opportunities
    Employee Share save scheme

    Cons

    Overworked employees and management so less work/life balance

    Advice to Management

    Look after your employees as well as customers


  10. "Can't Beat it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Belfast, Northern Ireland
    Current Employee - Network Engineer in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Company very employee focused culture, fantastic support for team members, work/life balance plays a big part in BT corporate culture, superb opportunities, salaries are some of the best. I'm a former Field engineer with 18 experience now desk bound due to ill health currently on £37k. Every manager I have had bar one has been helpful, understanding and knowledgeable. Management isn't afraid to ask for help from team members if it doesn't know something.

    Cons

    haven't come across anything in nearly 20yrs with the company


  11. "good employer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT full-time

    Pros

    good salary, bonus scheme and flexible working

    Cons

    bad management, no respect for lower workers


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