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BT Reviews

Updated 19 October 2017
571 reviews

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UK - All CitiesFull-timePart-time

3.3
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BT CEO Gavin Patterson
Gavin Patterson
181 Ratings

571 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (7)

    "They treat their customers and employees with a consistantly high level of respect."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Newcastle upon Tyne, England
    Current Employee - Customer Service Advisor in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    I have so many opportunities within BT to explore the company and develop myself on a personal and professional level. You receive support for this and everyone is friendly and honest about it.

    Cons

    Sometimes it is hard to connect with the senior management. That may be because I haven't worked for BT for very long, but currently I feel disconnected from the higher management.

    Advice to Management

    Connect with as many advisors as possible to give them the best chance of not feeling like there is a disconnection between management and advisors.

    BT Response

    2 Dec 2016 – Resourcing Comms Manager

    Thanks so much for taking the time to write a review, we're really pleased you're enjoying your time with us and you're making the most of the career and development opportunities with us. We'll pass... More


  2. "Enjoyed it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Lincoln, England
    Current Employee - Sales in Lincoln, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good training that we got at the start

    Cons

    bad hours we had to work alot

    Advice to Management

    nio


  3. "HR Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Manager in London, England
    Former Employee - Human Resources Manager in London, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    Great company to work for, good salary depending on position

    Cons

    You can get some real jobs worth. If the company needs to follow process then this needs to transparent across the companyf


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Personal Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Assistant in London, England
    Current Employee - Personal Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    Great people, good work/life balance

    Cons

    I can't think of any

    Advice to Management

    None


  6. "NICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in London, England
    Current Employee - Customer Service in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    its a nice place to work

    Cons

    no downsides error as if now

    Advice to Management

    no advice


  7. "Working in BT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Scrum Master On BT.Com, BT Sport & BT TV in Cardiff, Wales
    Current Employee - Lead Scrum Master On BT.Com, BT Sport & BT TV in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great working environment with a strong team spirit and drive to deliver quality solutions.

    Cons

    career progression can be difficult due to limited opportunities and pay rises are few and far between

    Advice to Management

    They need to give managers a pay rise when they are promoted.


  8. "More talk than doing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England
    Former Employee - Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Lots of smart people and high ambitions. Well established blue chip with good pay and benefits. Great team if you are in the right department.

    Cons

    Lots of technical projects. Too many stakeholders when it comes to decision making. People afraid to make mistakes. They focus more on pleasing upper management.

    Advice to Management

    Simplify budget approval process. Allow people to fail fast and learn from mistakes. Focus on BT's old roots of being an innovator.


  9. "Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Variety, opportunity to grow, career progression

    Cons

    take time to get head around process and systems


  10. "Good employer, but bureaucratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist Software Engineer in Cheltenham, England
    Current Employee - Specialist Software Engineer in Cheltenham, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    For the most part, employees are well looked after and pastoral care is good. Some very good technical teams

    Cons

    Heavy bureaucracy in places, change is painful to implement and cost cutting has become self-defeating. Too much short-termism

    Advice to Management

    Pay more attention to high quality technical product - this is what customers value


  11. Helpful (1)

    "Global Services undergoing radical transformation ... again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Improvement Consultant in London, England
    Former Employee - Business Improvement Consultant in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at BT full-time (More than 5 years)

    Pros

    Colleagues
    One of the broadest portfolios in the market.
    Strong brand name.
    Comprehensive network assets around world.

    Cons

    One of Global Services' declared strategies is "cost transformation as a competitive advantage". In English, this means getting rid of as many staff as cheaply as possible. BT line managers try to look after their staff but BT finance hate paying for that same staff.
    The new CEO has been told Global Services must become more digital. Whilst laudable in theory, this really means an acceleration of redundancies around the world as networks and assets are disposed of.

    Advice to Management

    Spin off Global Services and merge with another global telco. This will allow another 50%+ reduction in staff. Just get on with the cuts so you can put people out of their misery.
    Advice to people thinking of joining GS - don't bother, you will be restructured out of the role eventually.


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