BT Reviews | Glassdoor.co.uk

BT Reviews

Updated 23 February 2019
2,865 reviews

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3.5
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BT CEO Gavin Patterson
Gavin Patterson
974 Ratings

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  1. "A truly brilliant place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Facilities Services Manager
    Current Employee - Regional Facilities Services Manager
    Recommends
    Positive Outlook

    I have been working at BT full-time (More than 3 years)

    Pros

    BTFS allows its employees the freedom to get the job done properly without compromising on standards and safety.

    Managers have sufficient autonomy to be able to make decisions beneficial to the business and its employees and that autonomy is replicated at every level within the organisation. You will be trusted and given the freedom to fulfil your role as you see fit (within a framework) until the business has a reason to deny allowing you to do so.

    If you work hard, you're rewarded and that reward can come in many forms .... but above all if you do a good job, you'll be called out and celebrated for that which in itself goes an incredibly long way in sustaining good levels of morale.

    The benefits package is great, salaries are competitive and everyone's individual experience and knowledge is respected - everybody is different and is encouraged to bring their own unique contribution to the organisation.

    For those that wish to succeed, management programmes exist and the senior leadership team place a great deal of emphasis around personal development, skills enhancement and really taking people out of their comfort zones so as to help them succeed.

    The business is uncompromising on safety, and rightly so. Safety comes first and such emphasis is placed on the need to be and act safely, that the accident rates are very low - they also have an exceptional support framework for any individual suffering with mental health problems.

    All in all, it's a brilliant organisation to work for and I wouldn't hesitate in recommending them as an employer.

    Cons

    Processes can be a little 'clunky' but this is generally to ensure safety and commercial protection, so understandable.

    Advice to Management

    Continue to do what you do


  2. "BT is good to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escalation Team in Liverpool, England
    Current Employee - Escalation Team in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    Well looked after and pay is good

    Cons

    Online role sticks strict with times

    Advice to Management

    Improve processes in work

  3. "Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cyber Security Consultant in Belfast, Northern Ireland
    Current Employee - Cyber Security Consultant in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Great Opportunities and good benefits, free broadband etc.

    Cons

    difficult to get new ideas expressed easily

    Advice to Management

    Listen to employees


  4. "Head of HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Human Resources in London, England
    Former Employee - Head of Human Resources in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    Large company with lots of opportunity and some excellent people

    Cons

    Always transforming and cost cutting.

    Complex company


  5. "Principal solutions consultant global services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at BT full-time

    Pros

    Massive company loads to do always opportunities

    Cons

    Slow and too many layers of management and process

    Advice to Management

    Keep customer focused


  6. "work experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT full-time

    Pros

    work long time for retirement and work from home

    Cons

    working in the same role


  7. "Mess but the people are great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Designer in London, England
    Current Employee - Product Designer in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than a year)

    Pros

    - If you get in the right team the people are awesome
    - Easy to move round the business and learn new skills
    - Lots of development opportunities

    Cons

    - People round the business don't talk to each other
    - no-one appreciates Product or Design, they all just care about sell sell sell
    - customer experience is bad and the people who try to change it just get shot down
    - Lots of politics
    - Leadership isn't great
    - A lot of co-located team's so except to travel
    - most 'senior' people don't speak to / look down on the 'normal people'
    - Very white, lacks culture and diversity
    - The brand is soulless - no personality at all

    Advice to Management

    Look after the people at the bottom, stop having favourites at the top.

  8. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time

    Pros

    Good place to work and make a difference

    Cons

    Offices could be better and laptops


  9. "Never thought I'd say this but recently it's not the best place to work ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insights Manager
    Current Employee - Insights Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Brand Name. Diverse number of business areas so if you fancy a career change, so long as you have transferable skills, there is a wide opportunity

    Cons

    Until recently I have always been proud to work for BT but BT are changing people's pay; forcing people to take VR and the offer they make means the chances of winning in Court will be slim so rarely will they have to face Court for reducing employees pay. After x years of service some have no choice but to take a cut or walk away with a package and try and find a new job. Big cats at the top getting fatter, watching the menials suffer with no care for their mental wellbeing or the effect on their families while BT hide behind the fact that we have to increase profit. Most companies use this same old phrase but the smaller /medium companies where you are known as a name not a number, it's genuine. Bigger companies it's simply exploitation to get the Board Room bigger bonuses

    Advice to Management

    Think about your staff and their families before all of your talent walks out of the door and you are simply a company full of people who can talk the job but cannot do it and spend all of their time on conference calls or in meetings networking whilst passing everything downstream to the menials and then taking the credit themselves . Roll forward a few years, when our current C level team have left after using the changes they've made to further their careers and demand more money elsewhere , the new C level team will be hired to pick up the pieces. This change was supposed to get rid of too much weight in the more senior management roles, yet the opposite seems to be happening whilst they protect each other. Plus we were told the People Framework was all to do with external benchmarking pay against similar external roles ... funny how most if not all external insight roles on job sites are showing much higher pay than BT's yet I sit in one of these roles and I'm expecting to see a decrease in my pay for undertaking a BT insight role.


  10. "Senior Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Finance Manager in London, England
    Current Employee - Senior Finance Manager in London, England
    Recommends
    Positive Outlook

    I have been working at BT full-time (More than 3 years)

    Pros

    challenge, ambiguity and constant change

    Cons

    too many people doing the same job

    Advice to Management

    adopt people first apporach