Barchester Healthcare Reviews

Updated Jul 24, 2021

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Found 337 of over 350 reviews

3.2
50%
Recommend to a Friend
61%
Approve of CEO
Barchester Healthcare CEO Dr Pete Calveley
Dr Pete Calveley
191 Ratings
Pros
  • "care staff are lovely and my staff are loyal to me(in 15 reviews)

  • "Residents were mostly lovely and other carers were friendly(in 12 reviews)

  • Cons
  • "A few grumpy carers that need to find their smile(in 21 reviews)

  • "The home where I worked was very short staffed(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      Supportive and with great values

      Jan 13, 2021 - Customer Relationship Manager in Ipswich, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They genuinely support staff to reach their potential, they are always looking to develop people to the next step. They are considerate of anyone who is struggling in work or their personal life and try to help. Throughout the Covid pandemic they have set up all sorts of staff support mechanisms, have paid for anyone isolating or shielding and they really care. I have seen MD's visibly upset when bad news has reached them. There is not another care company like this.

      Cons

      They have very high standards and will give everyone the support to reach these, but there is no chance at slacking off.

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      1 person found this review helpful

      Barchester Healthcare Response

      Recruitment Marketing Manager

      It’s a pleasure to read such positive comments! Thank you for taking the time to share them here.

    2. 5.0
      Current Employee

      Great

      Jun 23, 2021 - Care Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice staff,great, good management and kept busy

      Cons

      Long hours and hard work

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      Barchester Healthcare Response

      Recruitment Marketing Manager

      Thank you so much for taking the time to tell us why you enjoy life with Barchester!

    3. 2.0
      Former Employee, more than 1 year

      Barchester have no duty of care for employees

      Jul 24, 2021 - Carer in Crawley, West Sussex, South East England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Colleagues, helping residents, bonuses sometimes

      Cons

      Lack of support bad management, reduced staffing levels effecting care for people

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    4. 1.0
      Former Employee, less than 1 year

      Overall terrible

      May 21, 2021 - Care Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      they will always pay you.

      Cons

      They care very little about the residents, focusing more on meeting quotas than treating them like humans despite charging them an arm and a leg to stay there. This doesn't apply quite so much to the nurses as it does the care staff and management. The management sets unrealistic deadlines for things that aren't always within the carers control and makes very little effort to provide anything more than the bare minimum of staff needed to provide a somewhat humane level of care. The care staff routinely perform illegal moves but at least they take the time to do things properly when they've been warned that they're going to be observed. In my experience the senior care staff were incredibly condescending and rude to new carers and care assistants, which is a sentiment shared by every new hire I worked with. I was also paid less than other new hires with the same level of experience with no explanation as to why this was the case.

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      Barchester Healthcare Response

      Recruitment Marketing Manager

      We never want anyone to feel negatively about their career with Barchester and take feedback of this type very seriously so please give us more detail by emailing us, in confidence, at onlinefeedback@barchester.com. Thank you.

    5. 5.0
      Former Employee, more than 3 years

      Good service

      Jun 14, 2021 - Health Care Assistant in Brentwood, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Barchester have a dedication to helping the people who are in their care and will give required training throughout working with them. This includes NVQ

      Cons

      The pay isn't great and you do have to work hard and get called in nearly every day

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      Barchester Healthcare Response

      Recruitment Marketing Manager

      Thank you so much for taking the time to tell us about the learning and development support you received during your time with us here at Barchester.

    6. 3.0
      Former Employee, more than 3 years

      Great Team

      Jul 16, 2021 - Deputy Manager in Burwash, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Barchester pay their staff well

      Cons

      Lots of pressure from senior management

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    7. 5.0
      Current Employee, more than 10 years

      Great company

      Jun 15, 2021 - Senior General Manager in Aberdeen, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunities for career progression

      Cons

      None. That’s why I’ve been here for so long

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      Barchester Healthcare Response

      Recruitment Marketing Manager

      It’s a pleasure to read such positive feedback! Thank you for taking the time to share it here – and we hope you continue to find life with us enjoyable and rewarding.

    8. 4.0
      Current Employee, less than 1 year

      Care

      Jun 15, 2021 - Care Assistant in Preston, North West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good firm to work far

      Cons

      Too far out for men,

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      Barchester Healthcare Response

      Recruitment Marketing Manager

      Thank you for your feedback, we appreciate you taking the time to leave your comments here.

    9. 5.0
      Current Employee, more than 8 years

      Management and happy staff

      May 1, 2021 - Administrator in Carmarthen, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      New manager (6months in post) supports ALL staff and actually cares for about all the residents. All staff work hard but we all have fun as well.

      Cons

      Currant restrictions due to COVID meaning we arent the usual busy open home with visits and entertainment

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      1 person found this review helpful

      Barchester Healthcare Response

      Recruitment Marketing Manager

      It’s a pleasure to read such positive comments. Thank you for taking the time to share them here – and we hope you continue to find life with us enjoyable and rewarding.

    10. 2.0
      Current Employee

      Help

      Jun 27, 2021 - Nurse 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is fairly reasonable. Less so for carers

      Cons

      Working short staffed to save paying for agency

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      Barchester Healthcare Response

      Recruitment Marketing Manager

      Thank you for your feedback, we appreciate you taking the time to leave your comments here.

    Viewing 1 - 10 of 337 Reviews

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