Bazaarvoice Employee Reviews about "austin"

Updated 14 Sep 2020

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4.1
83%
Recommend to a Friend
98%
Approve of CEO
Bazaarvoice CEO Keith Nealon
Keith Nealon
40 Ratings
Pros
Cons
  • "High Austin/Belfast staff attrition(in 27 reviews)

  • "No work/ life balance, no help from upper management(in 16 reviews)

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "austin"

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  1. COVID-19
    Helpful (6)

    "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time for less than a year

    Pros

    Local leadership have been very supportive during Covid, felt no pressure to return to the office, was provided with equipment to help work from home and had regular check ins to see how you were. People have really made the effort to keep up social contact via things like weekly random coffees despite everyone working from home which made working form home less isolating. Working on some interesting greenfield development with the freedom for the team to design as they think best suits the situation, with no need to run your design past a technical review board or the like. The encouragement to learn and share you knowledge with others through communities of practice has really helped break barriers down between teams. Local product ownership. Scale of the data is enormous and presents interesting challenges. Interesting and relevant domain, online shopping is only going to continue to grow and Bazaarvoice is very much an enabler of that. Its quite funny seeing the recent 1 star reviews harking back to "superior" culture in the past of "Rockstars" where it sometimes felt like I was back at school with a "Rockstars" clique who expected that the non-rockstars should hang on their every word (like refusing to go to a social event as the "wrong" people from the office were there) and recognising the writers are the people who couldn't cope with the feedback that the rest of the office didn't want the Rockstar culture and that they needed to be inclusive and work as a team. There was a lack of self-awareness from some of these people that they were the problem which reflects in the reviews. The constant harping on about the supposedly superior technical standards of the past seems to be more about massaging their bruised egos and doesn't seem to bear any semblance to the reality of their actual contributions. From a current employee the reviews really come across as these people having a tantrum because they couldn't handle criticism and taking their ball and going home with it. The spouting of some outright lies because you don't like the change (like the Belfast office closing when we currently have highest headcount at any point of its existence and are still hiring) and trying to suggest cronyism by management for all new hires (continuing the theme of new=bad, old=good) all seems very childish and completely unprofessional (I mean it’s a job not your life). That being said the above doesn't apply to all of the recent leavers, there were some people who were a real loss (technically and culturally) but they aren't the ones leaving the 1 star reviews.

    Cons

    Some of the Austin leadership seem to be more focused on empire building and nice org charts than actual leading and don't seem to know (or care) whats teams in their area are up to. There seems at time to be more interest in being the smartest person in the room and centralising decision making than in empowering others to succeed. Some of the new Indian based teams don't seem to understand the concept of teamwork and think their failure to consult and plan for work need by your team for new release constitutes an emergency on your part over actual client issues.

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  2. COVID-19
    Helpful (18)

    "Bit of a joke in Belfast - migration of talent led to blind leading the blind!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Bazaarvoice full-time for more than 3 years

    Pros

    Some of the people are very knowledgeable (although most rock stars left) and the office space is really great. Salary and benefits are probably the only company positives I can think of. Though the salaries aren't as ahead of the rest of the Belfast market as they used to be and getting a raise each year has been far from certain.

    Cons

    I think there's an attempt at figure fiddling going on here with some of the recent 5 star reviews painting a very sunny picture of the Belfast situation. Questionable management practices would support that. This company and the Belfast office in particular have plummeted from where they used to be in pretty much every way. Morale is rock bottom for the remaining staff that have been here any length of time and many of the reasons have been well covered in previous reviews but I'll add my 2 cents on why things are so bad. The Belfast leadership change in mid 2019 led to some drastic - and truly awful - changes to the culture and working environment of the office. It was such a noticeable shift in company priorities away from employees which resulted in huge staff turnover at the start of 2020 - more people left in one month than in the previous 2 years the company had existed in Belfast which says a lot and the attrition of senior staff ever since is absolutely absurd. All the media articles and headlines about BV going on a hiring spree and expanding rapidly fail to recognise how much of these new hires are just back fill. New management have shown themselves to be very shady, untrustworthy and outright ignorant on numerous occasions. Treating staff as easily replaceable cattle with blatant lies told and an approach of trying to make things look good rather than addressing underlying problems/concerns is not the way to run an office anywhere but into the ground. Hiring replacement staff that management were good friends with in previous companies (regardless of technical ability/experience) and promotions seem arbitrary with decisions made without considering actual expertise or the work done by others. There has also been some really strange decisions to axe (or at least speed up the leaving of) high performing staff which can only be attributed to personal reasons which is very, very concerning. Being good friends with the boss shouldn't translate to such obvious favouritism time after time. This is all just adding to the list of problems with the blind leading the blind on many teams. Given the knowledge that has left the company most teams don't really know what they're working on at depth, why things have been done the way they have or the direction of most projects - project handover has always been problematic at BV (even before recent staff losses). Greenfield development has all but vanished in Belfast. This is largely because Austin engineering efforts are being moved to Belfast to reduce salary overhead so expect to work on legacy projects. Even changes like these are fraught with issues caused by management with people in Austin seemingly told last minute they were out (i.e. handover made even worse). Presumably things are heading for the office in India eventually even though we're being told otherwise in Belfast - Austin were told the same about Belfast before they got axed and *a lot* of people are being hired out there. The projects being inherited from Austin are generally old technology wise and there are only one or two projects in the office that you'd actually want to work on. Best choose wisely at the start as people generally don't move around much since the knowledge you have of a project is all the company has and they'd prefer you stay where you are. Forget about the 20% time if that's even mentioned to you as part of hiring process (think they're officially phasing it out anyway because personal development is no longer relevant to the company anymore I guess?). It was definitely a great benefit of the company but axed shortly after new management took over. There used to be culture of really celebrating things but there's no longer any recognition at all of the work done by people and giving individuals praise used to be a weekly thing (things are very chaotic but we should still be trying to celebrate something from time to time to revive morale). Do management just not see who's doing what?? Austin leadership is a bit of a mess too but like all areas of the company turnover is high so you'll probably see a new name every time you actually encounter/hear of them. The new CEO seems sound but probably won't have any impact on day to day for a good while and he really needs to get a grip on Belfast. Belfast management seem to really be trying to appease Austin leadership more than anything which is why I wouldn't put it past them to push 'friends' to give good reviews on here as they've done this in the past with employee satisfaction surveys. If the metrics show an improvement, things are better right? TLDR: Senior management have big egos and have made a conscious effort to eradicate the old culture of BV that made it so great. Belfast office is too exhausting to work in for all the wrong reasons.

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    Bazaarvoice Response

    September 16, 2020VP, People and Talent

    Thank you for taking the time to write your review. At Bazaarvoice we have a zero tolerance policy for harassment and discrimination so I urge you to speak with either your manager, any other manager in the business or a member of the HR team - it doesn't matter who. If you don't feel comfortable with talking about this in more detail with anyone internally then please use the external Bazaarvoice ethics hotline. We take all reports of misconduct seriously, and have a process for conducting a fair and confidential inquiry free from retaliation or victimization. We encourage you to raise your concerns through internal channels so we can address them.


  3. Helpful (3)

    "Exciting business and technically challenging"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time for more than a year

    Pros

    * Exciting opportunities to work on a huge global platform * Interesting technical challenges * Great career growth * Aspiring agile culture * Management that isn't afraid to make difficult decisions * Flexible and fair working arrangements

    Cons

    * A number of key staff left earlier in the year, leaving gaps (these are slowly being filled) * Some of the Austin leadership is questionable * Local leadership is less transparent than it used to be, which has been a big culture change for longer-serving staff

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  4. Helpful (3)

    "Best people and culture!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Recruiter in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Bazaarvoice full-time for more than 3 years

    Pros

    The people definitely are the best(!!), followed by the company values, which I felt were innate within many BVers. You will not only hear about them but is actually actioned on via your day to day work and charity days. There's also an internal recognition system where you can give high-five shout outs to someone awesome. When you're a newbie you're welcomed into the company and you introduce yourself globally (literally) in the fortnightly 'Gong' where all offices in EMEA + US connect. It's also where company news, product updates, team/ individual achievements, guest speakers, long-term work anniversaries, client speakers etc. happen too - great way to hear what is happening. APAC are asleep but their updates and wins are shared also. Internal mobility is very good if you're a strong performer. There is also the opportunity to cross the pond to other offices (if the opportunity is available to do so) and individuals have been very successful. The solutions are not complex to get your head around and simply works as proven in the huge range of brands and retailers that use it. Even on a consumer level, it's influencing your purchasing decisions - who doesn't love a review! People are very social and often there are pub drinks, free office lunch (once a week) together, lots of snacks, summer and Xmas parties are fantastic fun. BVers from other offices make regular visits too. Overall, I LOVED my time at BV! It was a tough decision to leave because of the amazing people. You will make life-long friends working here.

    Cons

    The culture took a dip a little before and after the private equity acquisition and the low moral was definitely felt. Sadly some redundancies had to be made too. However, leadership/ management were well aware and did their best to bring the motivation levels back up again. Being a US firm, most major decisions came from there and/or things were implemented/ tested there first. Not a con, during my time Gene Austin was CEO and he was a great leader.

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  5. Helpful (3)

    "Software Engineer in Belfast"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Belfast City Centre, Northern Ireland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Bazaarvoice full-time for more than a year

    Pros

    I work with some of the best software professionals in Belfast on software that operates at real global internet scale. Teams are autonomous and own products from inception to delivery, and those products are core to the company's business - we're not limited to fixing bugs in legacy code or acting as satellite teams for the primary development hub in Austin. Innovation is encouraged. Management are supportive of a good work-life balance, whether that means flexible hours, working from home or highlighting the importance of good mental and physical health. Although BV has been around for almost 15 years, Belfast still has something of a startup vibe, and everyone has a voice in office decisions. Almost too much free food and drink, and I believe remuneration is well above average for Belfast. Note: Ratings are for Belfast only

    Cons

    There has been upheaval in Austin as the company was acquired by a equity firm in 2018, leading to some technical leaders departing the company. High level of autonomy has led to duplication of effort and varied approaches to deployment/technology adoption, which is not efficient.

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  6. "Amazing Team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time for less than a year

    Pros

    Amazing team in Belfast!!!! , great to see has we expand that BV really takes a considered approach to recruitment, equating Technical ability and Cultural fit. Having both been in London, Austin and Belfast great to see that our Culture carries across all sites. Great flexibility on working hours , salary and benefits Great!!

    Cons

    Not found any as yet

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  7. "Managing large project portfolio"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bazaarvoice full-time

    Pros

    Culture, people, products, opportunity to build relationships between lots of different teams across the business, both in EMEA and US.

    Cons

    It sometimes felt like there were more career opportunities in Head office (Austin Texas) rather than EMEA offices. It's meant to be a global company but can feel very Austin centralised sometimes. They were trying to improve this though.

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  8. Helpful (2)

    "Simply the Best"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guideline Analyst in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time for more than 5 years

    Pros

    I started working here over six years ago, first ina PT position and now recently full time. I have both worked in the Austin and London office and I love both locations equally. Colleagues are fun, upbeat and always willing to lend a helping hand. The work is varied and challenging and there has never been a boring moment. The company went through some challenges but I believe BV is well on its way to become the company it was always supposed to be. There is a lot of room for promotion and growth when you work hard. Great benefits and there is much flexibility in work shedules.

    Cons

    Had some turnover in the last few years so a lot of people are still failry new.

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  9. Helpful (1)

    "4.5 years and counting- internal company transfer from Austin to London- promotion to management"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time for more than 5 years

    Pros

    BV has been a great place for me, hence why I've stayed for almost 5 years! We have perks that are normal in technology companies but are still unique to other industries- generous vacation policy, fun company-driven team building & huge offsite activities (parties) with coworkers, snacks/drinks/food trucks to your heart's content. I was promoted from individual contributor to manager after about 2.5 years at the company. My success as a manager has been hugely influenced by the strength of my immediate boss as well as the teamwork between them & the managers within our reporting structure. I had a personal opportunity to move to London, and BV leadership worked with me to find a position I could contribute to in London- I've been in Europe for a month and am loving it! The people who work at BV are largely very smart and committed to the vision of the company which is invigorating to be around. There is significant effort & intention to plan for the longterm, which is vastly different than my previous experiences.

    Cons

    Leadership turnover has been brutal- it impacts the day to day and makes our strategies change pretty frequently, so that can be annoying. Product evolution is tricky, but I'm starting to realize that is normal at startups & technology companies in general. The Austin office itself is not great- high cube walls and lack of personality throughout the office makes it uninspiring (ex: it's so similar between floors & wings that employees regularly get lost). When employees or managers have complained or left, I've seen that it's related to poor teamwork between the managers within the same VP reporting structure.

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  10. Helpful (1)

    "Future is looking bright!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time for less than a year

    Pros

    Bazaarvoice has gone through a whole raft of changes over the last 18 months, however is finally finding stability and its footing. - New CEO (so negative reviews relate to the former CEO not Gene Austin who only officially commenced in the position in Jan '14) - Share price is finally on the increase (shows market is seeing the company take that step in the right direction) - Organisation is listening to employees and are making the appropriate changes (great example of an employee survey not only being listened too, but actioned) - Products are changing our customers businesses (exciting to be part of a company that is able to do that) - The energy and environment is set up for great future success and is starting to build momentum - Amazing office, love working in an office that is so hip and cool and with so many friendly faces

    Cons

    No negative comments at this stage

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