Bet365 Reviews

Updated 13 May 2021

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3.6
57%
Recommend to a Friend
64%
Approve of CEO
Bet365 Co-CEOs Denise and John Coates
Denise and John Coates
245 Ratings
Pros
  • "good salary and very good environment(in 56 reviews)

  • "Free tea and coffee at your desk three times a day, might be so you don't get up(in 23 reviews)

  • Cons
  • "You hear complain from the customer and from the team leaders/ sups(in 18 reviews)

  • "Strict office rules overall, not advised if you need flexible working hours(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      very good

      25 Apr 2021 - European Customer Account Advisor in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good salary, people are very nice, training is very helpful, bonus.

      Cons

      So many hours with 3 chats, you are not allow to leave your computer, most of the time you are dealing with 3 chats and all the internal deparment

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    2. 4.0
      Current Employee, less than 1 year

      Media Graduate Scheme

      13 May 2021 - Media Graduate Scheme 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Insight to ten different media departments. Mentor program for impartial advice and networks with senior management. Support throughout from management and staff in all ten departments. Solid career progression opportunities.

      Cons

      Operations rotation was challenging at times.

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    3. 2.0
      Current Employee, more than 3 years

      Do not apply for customer service

      25 Mar 2021 - Customer Service Advisor in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic pay, the company is great and looked after staff financially during covid

      Cons

      Customer service department is hell. Stress, anxiety, constantly have people on top of you, they have no trust in ability regardless of years spent with the company and knowedge level. Recently we have been maelde to ask permission to go on a comfort for the toilet, and you will be sent on your break/lunch break instead regardless of when you ask to avoid you using comfort codes. People therefore don’t dare ask to go for comfort. Speaking with 3 customers on live chat at a time is always hard, but nowadays you have to refer dozens of queries to gain auth and 3 chats quickly become unmanagable. Management are nasty, pernicious and spiteful and are desperate to show they have the cold harsh ruthless streak to try and progress themselves by treating staff like dirt. It is really sad to compare the customer service department now compared to 3-4 years ago, it is not going downhill, it is falling off a cliff. I must say all friends in other departments that left cs can’t say enough good about other departments, and how they are so relieved to leave cs( although they block internal transfers for 3-6 months and make you wait to leave customer service). I do not know a single customer service member of staff that is currently happy.

      13 people found this review helpful
    4. 5.0
      Current Employee, more than 3 years

      Bet365 Review

      2 Mar 2021 - Customer Service Representative (CSR) in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Excellent Pay - 12 week training plan that includes study time at a dedicated training centre, and in-office experience to shape you into a well rounded advisor prior to taking the floor. - Exceptional job perks, including Tea Lady service at your office desk, pay enhancements for overtime, and an annual and quartly bonus system.

      Cons

      - Parking issues, after 1300 attaining a parking space is challenging. - During UK lockdown, whilst for the first national lockdown staff where working from home as advised by the government, for the UK's second and third lockdown despite government guidelines it was required staff work in office, this caused immense pressure of staff with childcare needs and staff reliant of public transport which was now running on a reduced service. -Holiday requests can be quite challenging with days such as Grand National, and Cheltenham being impossible to take holiday leave, and Christmas Day being also quite challenging to request leave for.

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      2 people found this review helpful
    5. 4.0
      Current Employee, more than 3 years

      Great place to work

      26 Nov 2020 - Software Tester in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic salary, regularly reviewed, and decent annual bonus. Recently-introduced Working From Home policy which allows flexibility to spend some time working away from the office (benefits to be seen post-COVID!) Regular hot drinks delivered to your desk. Solid training for new starters with a 'buddy' approach. Complex, varied work with plenty of opportunity to learn new and transferrable skills. Great atmosphere with very little office politics or blame culture. Everyone is supportive and helpful, and there's no room for ego. As a woman in a tech role, can confirm this is a welcoming environment that doesn't allow for the machismo that some tech workplaces indulge. There's female representation and a decent gender balance at all levels of management.

      Cons

      Car park isn't big enough for volume of staff - people often have to turn up early to get a space and there isn't much free/cheap suitable alternative parking nearby. For those who travel by public transport, access is decent with fairly regular buses. Might be good to offer a shuttle bus from Stoke/Hanley/Newcastle to allow staff to park at home or on other public car parks and then travel to the office together. Restaurant is good in that it's open 24/7 so even those in the business who work nights can get a meal, but food on offer is fairly average and monotonous, and prices don't seem to be subsidised much if at all. Although skills development on the job is good, there aren't many opportunities provided by the business to go on courses or gain qualifications - a bit of investment in this might be much appreciated.

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      1 person found this review helpful
    6. 2.0
      Current Employee, more than 5 years

      The biggest employer in Stoke...worth selling your soul for?

      28 Apr 2021 - Senior Analyst in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      One of the highest salaries for the area and an annual bonus Lots of additional benefits (Gym membership, company car scheme and mobile phones for managers etc.) On-site canteen and tea ladies that bring you drinks (they don’t want you leaving your desk) Good if you have limited career ambition and just want a well-paying, guaranteed stable job

      Cons

      I worked for bet365 over 5 years across multiple teams, so it’s fair to say I’ve got the T-shirt. Most of what follows is primarily for the Stoke office. I initially heard much nicer things about the Manchester office, however over the last few years many of the incompetent Stoke managers have since relocated there, or now manage teams at both locations simultaneously, and as a result my former colleagues now tell me things are going south fast and the Manchester office culture is now just as bad. Firstly, as many others have already said, the parking situation is terrible. To have any chance of getting parked you need to be there before 8.00am (and this cut-off time is only getting worse), otherwise you need to pay to park on a council car park, or park in one of the nearby retail parks or housing estates and hope you don’t get a ticket (or spend your lunch break moving your car and then make up the exceeded break time you went over). Either of these then means at least a 20 minute walk to the office. Then between 5 and 6pm everywhere is grid-locked so you won’t get out, and so straight away you’re on at least a 9 hour day (god forbid you put down your headset and leave at 4.55). Management simply don’t care or acknowledge the parking problems, because they have their own priority parking spaces (yet still choose to park in “our” spaces whenever they wish to). Each time I have driven past the Stoke office, even during covid the car park is always full. As others have also suggested on here, it looks like management have taken to writing fake positive reviews, so I would encourage others to take these with a pinch of salt and instead read all the other lower rated reviews, as I can’t say I disagree with any of them. They are constantly trying to put on a big façade at corporate promotion events and pull the curtain over how it really is. Now I know office politics are part of any company, but at bet365 it this is especially horrendous and particularly with the middle-management. Everybody is constantly trying to cover their backsides, denying everything unless it is in writing and looking for any excuse to shove the blame downhill so they can then brown-nose their superiors in an attempt to look good. After 5 years I can safely say, the real problem was just bad management, not the employees (and you wonder why there is such a high staff turnover on lower tier roles…) The company has already gone through its major growth stage in Stoke, so the majority of people are only in the positions they are because of being in the right place at the right time. Unless you are part of one of the newer more niche teams, there is little chance of being promoted unless someone above you leaves, and this rarely happens as these are high salary roles for Stoke. Then you have little cliques of managers and their mates who group up together to form a holy inner ring, impossible to penetrate without lots of “extra favours” (take note ladies) or “oh can you just do me this and stay late to take one for the team”. If like me you have a family, it’s just not feasible to put in the extra unpaid effort required to be considered a good employee. While as usual, upper management are either blissfully unaware, or simply just don’t care as they sit in their ivory towers. Also I'm told working from home options are now only for "priority employees" whatever that is supposed to mean. So it really is a case of just sit down, shut up and do as you’re told. Any suggestions to improve the day-to-day processes just get shut down (i.e “that’s not your role”) or stolen by your superiors and passed off as their own. There are bi-monthly 1-2-1 reviews but these are pointless as they are always rushed and then they will just fob you off with false promises and “business as usual” speeches. For those of you that care about company ethics and responsible gambling, in the words of my former team leader “we must always just do the minimum to remain regulatory safe – every other gambling company is the same”. Lots of the business is also based in Gibraltar and Malta for tax reasons, so take all of that as you will… I haven’t given one star because there are some really good benefits to working here, but over time the money becomes less and less attractive as you have to deal with all of the above every single day (this includes making up time spent on toilet breaks and filling in timesheets saying what you did every minute of each day). There are pass scans on every door (security is very OTT) so they know your exact start/finish times. I could write a lot more but I am sure you get the picture – I haven’t even talked about how badly managed the projects are! Working for another company just 8 months has made me in hindsight realise just how truly toxic the bet365 working environment was. To anyone who wants to work for bet365, good luck to you, don’t let them bully you into the ground. When they start treating you like just a number grit your teeth and if you want to keep your bonus don’t lash out.

      Continue reading
      10 people found this review helpful
    7. 2.0
      Former Employee, more than 3 years

      Technologically bankrupt company

      26 Apr 2021 - Software Developer in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Above average pay Free coffee Gym membership Secure job

      Cons

      This is an ideal position for people that don't really care about technology and are looking for a place to retire. There is an apparent lack of architecture and there is tendency to reinvent the wheel and do everything in house, even for proven solutions which are used everywhere else in the world (e.g. Json format). This is partially explained because the majority of the people in the higher technical ranks have been here forever and are completely cut off the new trends in the outside world. Since joining, my skills took a massive nosedive and after leaving the company I really struggled to get a new job. I feel really sorry for people just starting their carrier because of the way they will be shaped they will be highly unemployable anywhere else. There is also a huge blame culture and people are very scared to introduce any change to make things better. Testing, dev ops and automation are also quite behind, everything is pretty much manually done. The culture is similar to a company from the 90s, there is no real belief in remoting work or any other trends and the mentality is very cooperate, it is far away from a modern tech house. The team leads don't really care to promote any culture and rather focus to simply get the job done according to the "business needs". Salary is above average for the region but expect no other perks such as training budget or certifications as these are considered as useless in this business. As a summary, if you have no plans for working anywhere else then feel free to join, otherwise don't fall into this massive trap and look for something better. P.S. One thing which is quite outrageous is the amount of 5* fake reviews. I wouldn't have otherwise been bothered to write a review but people deserve to be warned.

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      8 people found this review helpful
    8. 4.0
      Former Employee

      Good

      5 May 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of opportunities to progress

      Cons

      Car parking isn't sufficient, had to get there early

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    9. 2.0
      Former Employee, more than 1 year

      Not great

      26 Feb 2021 - Trading Assistant in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay and bonuses, especially for the area Free Costa Coffee machine Interesting working subject matter if you like sports and betting

      Cons

      Nasty management/blame culture Terrible work/life balance Parking situation

      Continue reading
      3 people found this review helpful
    10. 1.0
      Former Employee

      Don’t get lured

      16 Feb 2021 - Customer Service Advisor in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice building, bathrooms are available. Nothing really

      Cons

      Be prepared to work on every day after induction and any shifts. One day you start at 8am, one at 11am one at 3pm till midnight. It could happen often that you have 3 midnights shifts and then one 8am shift and one 11pm shift in the same week. You will have no private life. Team Leaders, Supervisors and the Management, don’t care about you. The lie, to death. Colleagues back stab each other, don’t say more then necessary. Be prepared to hear a lot of me, me, me talk, as most people are self centred to death at bet365. Evil People. You will always have stress. Quite often your whole department chats, emails and phone at the same time, will just be on your shoulders for the whole globe. A lot of disrespect happens at bet365. This was the reason I left and not from the customers side! Don’t get a company accommodation, that’s their way to own you. You will not be officially registered or get a proof of address. You can’t just go to the bathroom, you always have to ask for permission, it can take up to 2 hours till you get a yes. People come ill, as they can’t afford to nit get paid. The company pays you online for 5 sick days through the whole year!! It doesn’t matter what happened, have that in mind. Under no circumstances choose a customer service role.

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      6 people found this review helpful
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