Bet365 Reviews

Updated Sep 15, 2021

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Found 513 of over 536 reviews

3.6
62%
Recommend to a Friend
70%
Approve of CEO
Bet365 Co-CEOs Denise and John Coates
Denise and John Coates
269 Ratings
Pros
  • "good salary and very good environment(in 56 reviews)

  • "Free tea and coffee at your desk three times a day, might be so you don't get up(in 23 reviews)

  • Cons
  • "You hear complain from the customer and from the team leaders/ sups(in 18 reviews)

  • "Strict office rules overall, not advised if you need flexible working hours(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 8 years

      Great company to be a part of

      Sep 2, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary and support Brilliant training and opportunities Many perks and a sense of community

      Cons

      40 hour weeks Usually working shifts, evenings/weekends Not a negative to many due to enhancements

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    2. 4.0
      Current Employee, more than 3 years

      Easiest job you’ll ever have

      Sep 6, 2021 - Customer Verification Advisor in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary is outrageously high for an entry level job, company has an amazing commitment to the local area, free sports facilities, loads of progression opportunities if you want them

      Cons

      Don’t get sick, strict office policy, very hierarchical, no flexible working

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    4. 3.0
      Current Employee, more than 3 years

      Salary is good but that's it

      Sep 14, 2021 - International Content Translator in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary, especially for Stoke

      Cons

      The company doesn't consider allowing its translators to work from home even on a hybrid basis. There's no need for us to be at the office 5 days a weeks. The IT part of the company does get up to 3 days of working from home. We DON'T!

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      1 person found this review helpful
    5. 4.0
      Current Employee, more than 5 years

      Good company

      Aug 26, 2021 - Software Tester in Manchester City Centre, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Plenty pros in the Manchester office.

      Cons

      No really cons for working in the Manchester.

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    6. 2.0
      Former Employee, less than 1 year

      Great pay, terrible job.

      Aug 25, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Fantastic pay, the money from Bet365 I really couldn't fault. - Training provide is extensive - office environment is clean, professional and features a subsidised cafe.

      Cons

      - Shift pattern is awful - Work load and requirements are intensive. - Some policy's and practices are hard to agree with.

      1 person found this review helpful
    7. 4.0
      Former Employee, more than 5 years

      Plenty of opportunity to grow by learning and improving yourselves

      Aug 10, 2021 - Customer Account Advisor in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fair salary and good work-life balance options once you are willing to do longer working hours for fewer days per week.

      Cons

      Favouritism is deeply embedded such as knowing and befriending the right people is more important than any actual professional knowledge or qualification.

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    8. 1.0
      Former Employee, more than 1 year

      If you fancy a job you'll hate, become a CSA.

      Sep 13, 2021 - Customer Service Adviser in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay was decent, and the coffee was free.

      Cons

      If you want to see how a person will truly treat you, work on the front line at bet365. As the company has a skill at weaseling out of what should be winning bets, it obviously can stir up some conflict with aggrieved customers, who feel entitled to there winnings. On some occasions however, the customer is correctly wrong, and too dense to fully understand why... however they are few and far between. Such is the nature of Customer service jobs, you can grow to be bitter and twisted, however as the pay is as good as it is, it can leave you feeling as though it is worth seeing it through....for your sake, don't. The fact that the company has such a large turnover of CSA's, and staff taking time off for mental health reasons should speak volume, and whilst they do have an app for Mental health Care, it's a bit like sticking a plaster on a shark bite. Some days you'd feel you would rather pack your bags and move to Syria, than drive to your shift. Also, parking.

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      1 person found this review helpful
    9. 5.0
      Current Employee, more than 8 years

      Good

      Aug 8, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunity, pay, development, progression, support, wider benefits including outdoor football area

      Cons

      Car parking can be difficult for people starting shifts later in the day.

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    10. 4.0
      Current Employee, less than 1 year

      Good salary

      Jul 29, 2021 - European Customer Account Advisor in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay, international environment, good opportunities for progression, looks good on CV, cycle to work scheme.

      Cons

      Unsociable and always changing hours, high stress environment, outdated CRM tools, working 7 days in a row, can’t take more than 2 weeks holiday consecutively, have to humiliate yourself to ask permission to go the bathroom. Stoke. Some colleagues get an extra 500 a month for housing, others don’t, which makes those that don’t wonder why they should work as hard to get paid significantly less.

      1 person found this review helpful
    11. 3.0
      Former Employee, less than 1 year

      Good, but...

      Aug 11, 2021 - Customer Service in Stoke-on-Trent, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary aid good Benefits are good Training is good but massive Infrastructure is excellent Tools are great

      Cons

      Shifts are horrible, you will have no life Staff manager team leader are arrogants Break time is ridiculous, pee on your pants Lunch time, eat quick!! 3 CHATS

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      1 person found this review helpful
    Viewing 1 - 10 of 513 Reviews

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