Bodybuilding.com Customer Service Representative Reviews

Updated Oct 20, 2020

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Found 12 of over 200 reviews

3.9
25%
Recommend to a Friend
78%
Approve of CEO
Bodybuilding.com CEO   Jas Krdzalic
Jas Krdzalic
4 Ratings
  1. 4.0
    Former Employee, less than 1 year

    Rinse and repeat

    Oct 20, 2020 - Customer Service Representative in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Customer satisfaction, friendly workforce, no strict script to follow, employee benefits, FTOP/PTO; personal time-off

    Cons

    Stressful (depending on channel), monotonous, poor training protocol, no employee recognition, high turnover rate

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  2. 3.0
    Current Employee, less than 1 year

    Great Company - Terrible Position

    Aug 27, 2019 - Customer Service Representative in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Full Benefits - On-Site Gym - Great Executive Leadership

    Cons

    Terrible Management - The leadership in Customer Service has lost all motivation to strive for greatness alongside their reps. Be careful when placing requests for vacation time, as the management and senior members of the company will have 1st pick on the calendar. This leaves lower-level reps with very few options throughout each quarter and fiscal year to select time to vacation with family. Opportunity to "Move-Up" internally is touted very heavily throughout training process but normally takes 2-5 years of hard/dedicated work to rank higher than the lowest level of customer service. Overall I'd say their customer service position is well-suited for a High School senior looking to make "big money" at $12.00/hour.

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  3. 5.0
    Current Employee, more than 1 year

    Great employer

    Dec 8, 2019 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Bodybuilding.com is an amazing company to work for with amazing benefits and staff. The management team is fabulous and your co workers will become your best friends.

    Cons

    It is a call center type of job. Although it is going to be a very easy going call center and a fun work environment the customers can test your patients and make you want to quit.

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  4. 4.0
    Former Employee, more than 3 years

    Great For People Who are Looking to Move-up in a Company

    Oct 12, 2019 - Customer Service Representative in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They did a great job with educating and teaching skills to employees. They did a lot of hiring from within.

    Cons

    The fitness industry has shifted and they are still trying to figure out how to adapt.

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  5. 2.0
    Former Employee, more than 1 year

    Good Company

    Dec 1, 2015 - Customer Service Representative in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Overall an amazing company with an awesome image to spread fitness. If the google working enviroment combined with a gym, you would get Bodybuilding.com. The oportunity to grow is there as long as you chase it. You get out of it what you put into it. The working culture is amazing everyone is so friendly, professional and driven. Not mention everyone is will to help each other grow professionally and personally.

    Cons

    Their is no standard operating procedure for terminating employment in. Extremely high turnover rate for customer service (CS). I saw many great employees and good people get walked out with very little reason as to why. Certain team leaders, and the CS lead partner tend to pick favorites, and can be closed off. Although CS may promote growth, they lead by the fear of terminating people for very little reason.

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    2 people found this review helpful
  6. 2.0
    Former Employee, more than 3 years

    The real culture at BBcom/Vitalize

    Sep 2, 2017 - Customer Service Representative Returns in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The best part of the company are the employees. They hire some really great people, however, some of the employees that have joined the company since I started seemed as though they were hired to desperately fill some positions.

    Cons

    The culture sucks, a friend recently called it "High School 2.0" and thats about right. If you have talent and strive to make a difference, don't plan on being able to utilize your skills because the company won't.

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    8 people found this review helpful
  7. 2.0
    Former Employee, more than 1 year

    CS Imploding

    Jul 11, 2014 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Corporate benefits, in house gym is great, and PTO accrual is awesome. Vendor training and supplement perks are great, and the access to information is wonderful.

    Cons

    The CS department is imploding. Current "leadership" is converting this into a T-Mobile/Direct TV hybrid and making us just another call center. The individual (customer or agent) is no longer important, the only important things are money, butt in a seat, and how much you can work regardless of life outside of the business. Near 50% fail rate on numbers for individuals each quarter.

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    3 people found this review helpful
  8. 4.0
    Former Employee

    Corporate is a blessing, Customer Service is a curse.

    Sep 20, 2014 - Customer Service Representative in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Positive environment 100% of the time Fitness/life-changing oriented Always feel like a part of others' success Great company structure

    Cons

    Customer service has become overly-automated. Hard to break through to corporate and move up. Recently seen stunted growth after so much over the last few years! :(

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    4 people found this review helpful
  9. 3.0
    Current Employee, more than 5 years

    Better Then Than Now!

    Mar 20, 2015 - Customer Service Representative in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, great people, and great opportunity outside of customer service.

    Cons

    Personal growth and promotions are hard to come by unless you are a personal friend of the boss. I worked in customer service for over 6 years, and felt disrespected instead of valued for my insight. Anywhere in the company is wonderful, except CS. HR is useless when making legitimate managerial complaints, and will rarely take the side of the employee. Time-off used to be easy to get, but leadership in customer service changed, so that changed as well.

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    3 people found this review helpful
  10. 4.0
    Former Employee, more than 1 year

    Has its Pros and has its Cons

    Jun 14, 2015 - Customer Service Representative in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free Supplements/Gym memberships Access to a lot of useful tips and information Great benefits Generally speaking, the employees are like minded when it comes to fitness

    Cons

    Customer Service department is treated poorly in comparison to the rest of the company

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    2 people found this review helpful
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