Booking.com Employee Reviews about "work environment"

Updated Jan 22, 2021

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Found 110 of over 5,208 reviews

3.8
77%
Recommend to a Friend
76%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
1,069 Ratings
Pros
  • "Open environment, Good Benefits(in 120 reviews)

  • "Great environment and friendly staff(in 101 reviews)

  • Cons
  • "Very low salary, required to work BH(in 68 reviews)

  • "For example should a staff member that happens to be gay, is in the wrong no one will say anything as that person will scream homophobia(in 60 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "work environment"

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    1. 5.0
      Current Employee, less than 1 year

      A company I like very much

      Dec 9, 2020 - Customer Service Specialist in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Humane, good working environment, friendly relationship between colleagues, and systematic training

      Cons

      Basically, there are no shortcomings. What must be said is that working hours are relatively late, but basically the company also compensates for overtime

      1 person found this review helpful
    2. 5.0
      Former Employee

      Fine

      Nov 2, 2020 - Customer Service Representative in Cambridge, East of England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Comfortable working environment for all

      Cons

      Lack of capacity to progress within the company.

      Be the first to find this review helpful
    3. 5.0
      Former Employee, more than 1 year

      Great benefits

      Oct 28, 2020 - Customer Service Guest Specialist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company culture Benefits Effort was made to create a fun working environment

      Cons

      CS repetitive duties but such is the line of work

      Be the first to find this review helpful
    4. 2.0
      Current Employee

      Good

      Oct 25, 2020 - Sales Associate in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice place to work. Good working environment

      Cons

      Management not good. Too much favourism

      Be the first to find this review helpful
    5. 4.0
      Current Employee

      friendly

      Aug 24, 2020 - Team Lead in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      friendly colleagues casual working environment supportive network

      Cons

      constant changing of management leadership going back on what they agreed on

      Be the first to find this review helpful
    6. 5.0
      Current Employee

      Very good working environment

      Aug 19, 2020 - Customer Service Specialist in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great working environment and amazing colleagues. Work is fair and allows a lot of flexibility. It also gives the opportunity to increase your monthly salary, if you are willing to work weekends or late shifts.

      Cons

      Not easy/fast to change role within the company and in the same office.

      Be the first to find this review helpful
    7. 4.0
      Current Employee, less than 1 year

      A great place to work

      Aug 19, 2020 - Customer Service Guest Specialist in Fresno, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very encouraging and supportive working environment. The company has been very informative during the lockdown and provided extra support. Working from home was organised very well. Great working pattern.

      Cons

      Sometimes inconsistent advice from the senior specialists.

      Be the first to find this review helpful
    8. 5.0
      Current Employee

      Good employer, great product

      Jun 22, 2020 - Senior Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great product for customers Smart, motivated people Great offices and working environment

      Cons

      Difficult market given COVID Can be chaotic/fast moving

      Be the first to find this review helpful
    9. 4.0
      Former Employee, more than 1 year

      Hard work but good evaluation

      Nov 5, 2019 - Customer Service Guest Specialist in Cambridge, East of England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - international working environment, nice personalities to work with - out-of-office events - in.house canteen, fruits and refreshments

      Cons

      - very strict time management - stressful situations with customers - not much possibilities to a career progress

      Be the first to find this review helpful
    10. 3.0
      Current Employee, less than 1 year

      Good working environment

      Jul 25, 2019 - Software Engineer in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good working environment and benefits (free breakfast and fruit). Good managers that care about your career progression. Opportunities for self development (Linkedin learning, bookclubs, hackathon). Short working hours.

      Cons

      Legacy codebase is old and not clean. Devops tools need improve.

      2 people found this review helpful

      Booking.com Response

      People Director

      Hi and thanks for your feedback and rating. I do agree that we need to improve some of our legacy tools and code, which is why we are doing exactly that. In fact our work on replatforming is an increasingly important part of what we are currently doing and is gaining momentum. I hope you will continue to see improvements in this area. Thanks again Ryan

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