Booking.com Employee Reviews about "work environment"

Updated 22 Jan 2021

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3.8
75%
Recommend to a Friend
75%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
740 Ratings
Pros
Cons
  • "Very low salary, required to work BH(in 68 reviews)

  • "For example should a staff member that happens to be gay, is in the wrong no one will say anything as that person will scream homophobia(in 60 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "work environment"

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  1. Helpful (1)

    "A company I like very much"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Humane, good working environment, friendly relationship between colleagues, and systematic training

    Cons

    Basically, there are no shortcomings. What must be said is that working hours are relatively late, but basically the company also compensates for overtime

  2. "Fine"

    5.0
    Former Employee - Customer Service Representative in London, England
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Booking.com full-time

    Pros

    Comfortable working environment for all

    Cons

    Lack of capacity to progress within the company.


  3. "Great benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Guest Specialist in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    Company culture Benefits Effort was made to create a fun working environment

    Cons

    CS repetitive duties but such is the line of work

  4. "friendly"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    friendly colleagues casual working environment supportive network

    Cons

    constant changing of management leadership going back on what they agreed on

  5. "Good"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Booking.com part-time

    Pros

    Nice place to work. Good working environment

    Cons

    Management not good. Too much favourism

  6. "Very good working environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Cambridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Great working environment and amazing colleagues. Work is fair and allows a lot of flexibility. It also gives the opportunity to increase your monthly salary, if you are willing to work weekends or late shifts.

    Cons

    Not easy/fast to change role within the company and in the same office.

  7. COVID-19

    "A great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Guest Specialist in London, England
    Recommends
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Very encouraging and supportive working environment. The company has been very informative during the lockdown and provided extra support. Working from home was organised very well. Great working pattern.

    Cons

    Sometimes inconsistent advice from the senior specialists.

  8. COVID-19

    "Good employer, great product"

    5.0
    Current Employee - Senior Manager 
    Recommends
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Great product for customers Smart, motivated people Great offices and working environment

    Cons

    Difficult market given COVID Can be chaotic/fast moving

  9. "Hard work but good evaluation"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Guest Specialist in Cambridge, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    - international working environment, nice personalities to work with - out-of-office events - in.house canteen, fruits and refreshments

    Cons

    - very strict time management - stressful situations with customers - not much possibilities to a career progress

  10. Helpful (1)

    "Great place to learn"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Edinburgh, Scotland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    Great place to start or advance your career within marketing and hospitality. Great working environment, offices and chance to travel. Management are great, push you to better yourself and expand knowledge base.

    Cons

    Long hours, although office has a great view not the easiest to commute to. Opportunities are slim unless you live in London or Amsterdam. The ability to work remotely is there but strict on when you can. Salaries are also very low for what is being asked of staff/revenue generated through staff work.

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