Boots Opticians Senior Optical Consultant Reviews | Glassdoor.co.uk

Boots Opticians Senior Optical Consultant Reviews

Updated 17 Sep 2017

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3.0
90%
Recommend to a Friend
Boots Opticians CEO James Arrow  (no image)
James Arrow
0 Ratings
  1. "Decent pay for students-not so great for those with experience, or full time workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Optical Consultant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Boots Opticians part-time for more than a year

    Pros

    Staff discount of 70% on Rx glasses and in Boots UK stores Diverse team of clinicians and support staff, all with varying skillsets and life experiences. Good camaraderie amongst staff. Ample opportunities to do 'EDs' (extra duties) at other Boots Opticians stores to earn more money.

    Cons

    Management staff totally brain-dead and devoid of any real motivational skills that they can relay to their staff. All they seem to suggest is aggressive sales tactics (some bordering on the unethical side!) and unrealistic targets considering the very diverse makeup of most stores (not everyone trained up to the same level). Lack of empathy with clinical staff (DOs, Optometrists) from management, who are often... made to sacrifice clinical duties and care towards the wellbeing of their patients' sight in favour of taking up the workload of the clinical staff (making courtesy calls, general administration work etc.). Constant rotation of failing managers from one store to the next, often without any formal optical training whatsoever. Management staff spending inordinate amounts of time cooped away in their offices supposedly spending their time performing basic administrative duties, e.g., rotas, and failing to have a presence on the shop floor in order to assist the team with any queries they may have. A fixed, 'straight-line, no-nonsense' approach from management towards staff, whereby small errors are constantly berated and publicised amongst the team (and not doubt the regional team!) at large. This leads to an atmosphere of fear and uneasiness amongst teams who are then less capable of performing to their best of abilities. Management do not seem to value Pxs who in some instances are life-long customers at a particular branch. This is evident when many come back to complain about their glasses, or have a query that needs to be looked into in further detail. There seems to be a complete disregard from them when OCs/DOs explain that they have found an amicable and perfectly reasonable compromise for the patient, for instance, in cases of non-tolerance. All they seem to care about is trying to unnecessarily up-sell the Px extras that they do not need (in order to avoid an inevitable refund and apparently 'upsetting' the stores budget). They ignore the findings of what are often more qualified optical professionals, leading to bitter disputes and staff turnover.

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    Advice to Management

    Actually undertake a course in Optics/Dispensing-this can be anything as simple as a diploma in Ophthalmic dispensing, or a coursework project (akin to that of Specsavers CERT3 and CERT4). This will give you both clinical and retail experience, thus making you better informed of the recommendations given from Optometrists and DOs, instead of up-selling useless extras and upsetting a loyal patient base. Additionally,... this would also avoid remakes due to instances where there was poor measurement of PD and vertical heights. I often see managers disagreeing with each other when verifying heights for less experienced staff, causing patients to doubt whether they can retain faith in them. Spend more time getting to know your team, find out their individual strengths/weaknesses, and find innovative ways to bring them all up to speed, rather than constantly berating their sales performance. Boots is a company that has always been at the forefront of providing a health-based service, with the retail side being secondary to this, but sadly this is starting to fade, and the general public are beginning to catch onto this.

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    Boots Opticians2017-09-17
  2. "Great to start with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Optical Consultant 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Boots Opticians full-time for more than 5 years

    Pros

    Good staff benefits, excellent training programme, discount of specs. OK salary.

    Cons

    False promises when it comes to career progression, structure of career progression is not good, parameters changing all the time. Not good at store management level of staff rotas. Too high staff turnover. Store targets to achieve bonus unrealistic.

    Advice to Management

    Listen too staff more, less store management change arounds, stick to career progression offers after completing management training.

    Boots Opticians2017-03-13
  3. Helpful (1)

    "Working Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Optical Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Boots Opticians

    Pros

    You meet a variety of people who come and go at this job. depending on management, it was easy to plan schedule around university etc. Pay was good for retail.

    Cons

    After merger with wal-greens, it became solely based on sales with extra pressure from higher ups. Working them became terrible.

    Boots Opticians2017-03-09
Found 3 reviews