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Bottomline Technologies Reviews

Updated 9 July 2017
62 reviews

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Bottomline Technologies President and CEO Rob Eberle
Rob Eberle
45 Ratings

62 Employee Reviews

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Pros
  • Good benefits and Employee Stock Purchase Program (in 10 reviews)

  • Great people and work environment - Bottomline is very particular about their values and hiring people that fit the culture (in 18 reviews)

Cons
  • Work life balance is completely out of proportion (in 32 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (7)

    "A total meat grinder.....low pay high workload."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reading, England
    Former Employee - Customer Service Representative in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    Only thing is the team's and colleagues that try to make things run...

    Cons

    Low pay
    Horrible workloads and targets set by executives.

    Executives are coasting and have become a liability....note it's the same people at the top
    Local managers are total puppets and add no value other than saying yes to execs....at the expense of employees

    Hell bent on taking money from customers at any cost...in some cases totally immoral
    False expectations with customers which leads to disappointment and escalation.

    New products are released into New markets without sufficient testing leading to pressure on local team's to resolve in impossible conditions

    Advice to Management

    Focus on customers
    Focus on employees
    Don't focus on your salary and shares....
    Clean up at the to


  2. Helpful (3)

    "Poor pay"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time

    Pros

    The people and pizza on a friday

    Cons

    Poor salary, lack of opportunities to grow


  3. Helpful (13)

    "Bottomline is the bottom of the line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Reading, England
    Former Employee - Customer Support Specialist in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I really cant think of any

    Cons

    worked here for a year in tech support - boy I was lucky to get out
    its basically a call centre environment, answer the phone within so many rings.....you get the picture
    poor management - horrible office in horrible part of town center
    have to literally walk round the winos when going for lunch
    money is really low as well,
    funny - they have some old timers been there forever, I think they are past the point of even looking for something else -

    Advice to Management

    close your door on the way out


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  5. Helpful (6)

    "Joke of company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Reading, England
    Former Employee - Customer Support Specialist in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (Less than a year)

    Pros

    Free fruit, that is all

    Cons

    Support team leader was unprofessional power trip happy

    Advice to Management

    Glad to see bad reviews does show I made a great decision to leave


  6. Helpful (11)

    "Bottomline is the bottom of the barrel!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook

    I worked at Bottomline Technologies full-time

    Pros

    Breakfast once a month. Pizza once a month. Massage once a month. Some of the people are nice but I can't respect them for continuing to work for a soulless prehistoric company. Another pro is once you work for Bottomline Technologies, the only way is up.

    Cons

    A dull lifeless working environment in unclean and tired offices at the back/bum end of Reading with little to no car parking. Decisions take an ice age to happen and the vision for the company is money based rather than aimed at their clients or products. No job satisfaction.

    Advice to Management

    Change your ways, bring new life and a fresh approach to upper management, get rid of the dancing monkey that likes "good graphs".


  7. Helpful (1)

    "Dissatisifactory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Management in Reading, England
    Former Employee - Project Management in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than a year)

    Pros

    benifits may be, life insurance and pension

    Cons

    Management is very bad and racisim is high

    Advice to Management

    Be open-minded and give non english staff a bit more freedom and motivation and rewards.


  8. Helpful (6)

    "Most recent 5 star review was a plant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than 5 years)

    Pros

    Great review that speaks only the positive aspects of the company.

    Cons

    The fact that people feel the need to write bogus reviews on glassdoor to attract employees.
    The reviews that aren't all perfect, and not the place for everyone, are manufactured stories.
    Work/Life balance is one of the biggest problems here, and causing many long time great performers to quit.

    Advice to Management

    Support your current employees, don't fire them, and hire new ones at twice the salary.


  9. Helpful (10)

    "Stuck in the past, stalling in the present, scared of the future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 3 years)

    Pros

    In many ways, working at Bottomline is just your average, monotonous office job. That’s one of the nicest things I can say about this company.

    Fruit bowls in the office, although sometimes under-provisioned, are a welcome touch.

    Employees are given free food each fortnight, alternately breakfast bacon/sausage rolls (under the sickly guise of ‘Happy Monday’) and pizza. All this, but no healthcare plan. Trying to kill us off?

    Cons

    Growing too quickly for its infrastructure. The company is trying to double revenue every three years, yet ploughs so little of that money back into its increasingly overstretched systems that the whole thing is likely to come tumbling down at any minute.

    Growth is through acquisition and the process seems to be:
    1. buy company that’s turning over a decent profit by selling better software
    2. make majority of the acquired company’s staff redundant
    3. take over their customers in order to sell them Bottomline’s archaic software instead.

    This is an American company and as such you can expect ‘mission statements’, motivational posters & regularly updated boiler plates, overbearing middle management requiring constant progress meetings, a total commitment to maximising short term profit and dictation from the US board regardless of your own local market.

    It’s embarrassing to be involved with a company that claims to have fantastic customer service (there’s even a pitiful ‘customer service’ campaign with logos and mottos to convince people of this) but which has the highest ratio I’ve ever come across of unhappy to satisfied customers.

    The fastest growing department is human resources. They need extra people to handle all the redundancies and resignations! Second is marketing, who are needed to create the motivational posters and customer service propaganda.

    One part of the Reading office is bolted on to the Crown Prosecution Service building, with shallow airless work spaces. The other is an ex-warehouse office building with barely any natural light, with nowhere to go to escape the ‘work area’. In general the office atmosphere is muted and formal, making it a particularly unpleasant place to work.

    Middle-senior management is a boys club. Not to say that it necessarily needs more women, but people in those positions should adjust their behaviour to lose some macho bravado and make some more level-headed decisions.

    Advice to Management

    If you want to grow make sure you can handle it first. ‘Building houses on sand’ comes to mind.

    The internet exists, embrace it. Other companies are miles ahead in ‘cloud’ products (i.e. they actually have one). Burying your heads in the sand isn’t going to make it go away, and competitors are taking away more of your core market each month. I suppose you could always just buy another company and bastardise their code instead of developing your own.

    You’re clearly a software company but you’re scared of using the word ’software’ to describe your business activity. Make your minds up.

    Senior management is not there to be worshipped, please cut back on the compulsory conferences where you expect our adulation for what you’ve been doing with your $3 million salary over the last few weeks.


  10. Helpful (5)

    "Tough Culture - most difficult experience in my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    The company was fairly stable. They had some good flagship accounts which hedged us from layoffs

    Cons

    Evenings and weekends were more than occasional. They kept demanding more and more. The salaries were nothing to brag about either. People just kept their heads down and worked. So it wasn't uncommon to work right next to someone for years and not know who they were. It felt like a corporate sweatshop. I understand they revamped their processes since then. I hope they did something about their management and culture.

    Advice to Management

    People matter. If your middle managers care more about their careers than their teams, you need some new management.


  11. Helpful (8)

    "Fake News"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bullet on your CV. Work from home policy. Frequent opportunities to laugh at CEO. They treat the college hires better than current employees.

    Cons

    Management uses stack rankings for measly salary increases. Layoffs in fall and Spring. No privacy. Both in the office and your electronic privacy. Health insurance continues to increase. They blame increases on ACA but continue to save money for the company while acting like they are here for you.

    Advice to Management

    Time for another acquisition, so be prepared for another layoff to pay for the new execs in the salary budget. Quit schilling your slaves to post positive reviews. The CEO is an avid trump donor.


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