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Bottomline Technologies Reviews

Updated 11 February 2017
60 reviews

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1.0
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
43 Ratings

60 Employee Reviews

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Pros
  • Good benefits, good life work balance (in 14 reviews)

  • Company has great people who work well together (in 13 reviews)

Cons
  • Not a lot of resources in most ares making work life balance a challenge (in 29 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (3)

    "Poor pay"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time

    Pros

    The people and pizza on a friday

    Cons

    Poor salary, lack of opportunities to grow


  2. Helpful (13)

    "Bottomline is the bottom of the line"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Reading, England
    Former Employee - Customer Support Specialist in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I really cant think of any

    Cons

    worked here for a year in tech support - boy I was lucky to get out
    its basically a call centre environment, answer the phone within so many rings.....you get the picture
    poor management - horrible office in horrible part of town center
    have to literally walk round the winos when going for lunch
    money is really low as well,
    funny - they have some old timers been there forever, I think they are past the point of even looking for something else -

    Advice to Management

    close your door on the way out


  3. Helpful (5)

    "Joke of company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Reading, England
    Former Employee - Customer Support Specialist in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (Less than a year)

    Pros

    Free fruit, that is all

    Cons

    Support team leader was unprofessional power trip happy

    Advice to Management

    Glad to see bad reviews does show I made a great decision to leave


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  5. Helpful (9)

    "Bottomline is the bottom of the barrel!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook

    I worked at Bottomline Technologies full-time

    Pros

    Breakfast once a month. Pizza once a month. Massage once a month. Some of the people are nice but I can't respect them for continuing to work for a soulless prehistoric company. Another pro is once you work for Bottomline Technologies, the only way is up.

    Cons

    A dull lifeless working environment in unclean and tired offices at the back/bum end of Reading with little to no car parking. Decisions take an ice age to happen and the vision for the company is money based rather than aimed at their clients or products. No job satisfaction.

    Advice to Management

    Change your ways, bring new life and a fresh approach to upper management, get rid of the dancing monkey that likes "good graphs".


  6. Helpful (1)

    "Dissatisifactory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Management in Reading, England
    Former Employee - Project Management in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than a year)

    Pros

    benifits may be, life insurance and pension

    Cons

    Management is very bad and racisim is high

    Advice to Management

    Be open-minded and give non english staff a bit more freedom and motivation and rewards.


  7. Helpful (6)

    "Most recent 5 star review was a plant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than 5 years)

    Pros

    Great review that speaks only the positive aspects of the company.

    Cons

    The fact that people feel the need to write bogus reviews on glassdoor to attract employees.
    The reviews that aren't all perfect, and not the place for everyone, are manufactured stories.
    Work/Life balance is one of the biggest problems here, and causing many long time great performers to quit.

    Advice to Management

    Support your current employees, don't fire them, and hire new ones at twice the salary.


  8. Helpful (9)

    "Stuck in the past, stalling in the present, scared of the future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 3 years)

    Pros

    In many ways, working at Bottomline is just your average, monotonous office job. That’s one of the nicest things I can say about this company.

    Fruit bowls in the office, although sometimes under-provisioned, are a welcome touch.

    Employees are given free food each fortnight, alternately breakfast bacon/sausage rolls (under the sickly guise of ‘Happy Monday’) and pizza. All this, but no healthcare plan. Trying to kill us off?

    Cons

    Growing too quickly for its infrastructure. The company is trying to double revenue every three years, yet ploughs so little of that money back into its increasingly overstretched systems that the whole thing is likely to come tumbling down at any minute.

    Growth is through acquisition and the process seems to be:
    1. buy company that’s turning over a decent profit by selling better software
    2. make majority of the acquired company’s staff redundant
    3. take over their customers in order to sell them Bottomline’s archaic software instead.

    This is an American company and as such you can expect ‘mission statements’, motivational posters & regularly updated boiler plates, overbearing middle management requiring constant progress meetings, a total commitment to maximising short term profit and dictation from the US board regardless of your own local market.

    It’s embarrassing to be involved with a company that claims to have fantastic customer service (there’s even a pitiful ‘customer service’ campaign with logos and mottos to convince people of this) but which has the highest ratio I’ve ever come across of unhappy to satisfied customers.

    The fastest growing department is human resources. They need extra people to handle all the redundancies and resignations! Second is marketing, who are needed to create the motivational posters and customer service propaganda.

    One part of the Reading office is bolted on to the Crown Prosecution Service building, with shallow airless work spaces. The other is an ex-warehouse office building with barely any natural light, with nowhere to go to escape the ‘work area’. In general the office atmosphere is muted and formal, making it a particularly unpleasant place to work.

    Middle-senior management is a boys club. Not to say that it necessarily needs more women, but people in those positions should adjust their behaviour to lose some macho bravado and make some more level-headed decisions.

    Advice to Management

    If you want to grow make sure you can handle it first. ‘Building houses on sand’ comes to mind.

    The internet exists, embrace it. Other companies are miles ahead in ‘cloud’ products (i.e. they actually have one). Burying your heads in the sand isn’t going to make it go away, and competitors are taking away more of your core market each month. I suppose you could always just buy another company and bastardise their code instead of developing your own.

    You’re clearly a software company but you’re scared of using the word ’software’ to describe your business activity. Make your minds up.

    Senior management is not there to be worshipped, please cut back on the compulsory conferences where you expect our adulation for what you’ve been doing with your $3 million salary over the last few weeks.


  9. Helpful (5)

    "Fake News"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bullet on your CV. Work from home policy. Frequent opportunities to laugh at CEO. They treat the college hires better than current employees.

    Cons

    Management uses stack rankings for measly salary increases. Layoffs in fall and Spring. No privacy. Both in the office and your electronic privacy. Health insurance continues to increase. They blame increases on ACA but continue to save money for the company while acting like they are here for you.

    Advice to Management

    Time for another acquisition, so be prepared for another layoff to pay for the new execs in the salary budget. Quit schilling your slaves to post positive reviews. The CEO is an avid trump donor.


  10. Helpful (7)

    "Completely sucks, Ex slave."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Slave in Manchester, NH (US)
    Current Employee - Slave in Manchester, NH (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies (Less than a year)

    Pros

    Good co-workers, everybody works hard and want to do their best. Benefits are good and pay is good. Can work remote, so this is the only thing keeping me here

    Cons

    Work you like a dog (slave). Have no direction and management needs to go. They Can't find new people because no one wants to work for them. Network is like 2 cans and a string.

    Advice to Management

    Change careers. You have no idea how to run a complete


  11. Helpful (5)

    "A lesson in poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    The only positive I can say about this company is that there are other talented people that work here who are equally miserable and feel stuck under the weight of horrendous upper management.

    Cons

    I worked in sales for the Digital Banking group, so this only applies to that LOB. The leadership is the worst I have seen in my career. The idea of being servant leaders or at a minimum a part of the solution is completely foreign at Bottomline. Upper management will swoop in to tell you everything you did wrong even in victory; however, ask them to participate in a prep session God forbid an actual meeting with a client and ask luck would have it their calendar is magically completely booked for 3-4 straight weeks. Stale, old school banking, east coast mentality that has been out of popularity for well over a decade.

    Advice to Management

    Purge yourself. You are the reason this company isn't more successful. The technology is sound, if not differentiating, when given the opportunity to be fully baked before being shoved out the door. That said, this company is destined to fail with current leadership at the helm.



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