BounceX Reviews | Glassdoor.co.uk

BounceX Reviews

Updated 3 Jul 2019

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Found 107 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
71%
Approve of CEO
Ryan Urban
97 Ratings
Pros
  • "While many companies claim to operate this way, Bounce Exchange is a rare place where you actually get out of it what you put into it(in 13 reviews)

  • "Business, technology, and digital marketing industry(in 9 reviews)

Cons
  • "Yes we work hard and sometimes that means long hours but that's simply because a high percentage of people who work here are incredibly driven(in 14 reviews)

  • "Work-life balance can be a challenge but, at least for me, the work is exciting enough that I’m happy to dedicate much of my time to BounceX(in 12 reviews)

More Pros and Cons
  1. "The Full Package"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BounceX full-time

    Pros

    In my previous role I had exposure to 100's of tech organisations, yet this is the only one which I ever considered jumping ship to, a few points below on why this company turned my head- Great team on both sides of the pond- welcoming, friendly, supportive, open and transparent. There is no sense of hierarchy in terms of who you interact with and everyone is super approachable. The companies focus on training and...

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    Cons

    As with all startups there are inevitable growing pains, changes/ additions to process and structure but quite frankly all the Pro's weigh this out. The senior management/ directors are also super open to suggestions and ideas - which is great as this is often kept to the more senior members of the team with no chance for other employees to share their inputs/ opinions.

    BounceX2018-10-01

    BounceX Response

    October 2, 2018Senior Manager, Talent Acquisition

    Wow, we love that you've taken the time to write such a thoughtful review and we're so glad it was BounceX that turned your head! It's great that you value the work/life balance we're cultivating here - startups aren't ordinarily known for this so thanks for the shout out! And ...

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  2. "Great Product and Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Success Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BounceX full-time for more than a year

    Pros

    Amazing team, impressive client base, collaborative culture, and overall a really great product. Senior management truly cares about the people and hard work pays off with transparent career path for continued growth within the organisation. One of the happiest companies I've work for!

    Cons

    There's a bit of disconnect with the US team, as the team in the UK is much smaller. It's gotten better over the past few months but there's still definitely room for improvement.

    Advice to Management

    Keep doing your thing!

    BounceX2018-10-01

    BounceX Response

    October 2, 2018Senior Manager, Talent Acquisition

    We love it when our humans are happy so yay to that! It's great to hear you value the time and thought we've put into career pathing at BounceX, we're excited to see everyone progress along it :) There's always positive work to be done and we're always looking to find more ways ...

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  3. "Amazing humans, tons of ownership & a great startup vibe!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BounceX full-time for less than a year

    Pros

    It's an exciting time to be at BounceX, particularly in the fast-growing London office. The team is focused, energised and committed to achieving goals together, and there's a strong sense of comradery and collaboration with a lot of laughter along the way. There are some seriously smart humans here and everyone is passionate about the product and MarTech space we're in. The level of curiosity is so good to be around,...

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    Cons

    A startup environment isn't for everyone, sometimes processes are in the midst of being worked out and you have to roll up your sleeves to get stuff done (it's all hands on deck here which I love) but everyone is excited by the impact you can have to make improvements and suggestions as the business grows.

    Advice to Management

    Keep on working to connect the NYC and London offices. It's great to have shared experiences where we can :)

    BounceX2018-09-25
  4. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director, Conversion Strategy in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BounceX full-time for less than a year

    Pros

    Amazing culture - intelligent, stimulating, challenging and caring. Good sense of community. Amazing position in the market - get to be a startup but yet simultaneously work for some of the biggest brands in the world. Super tight integration with our amazing team in New York, with opportunities to visit.

    Cons

    We are a startup, and that comes with a few growing pains which aren't for everybody - it requires people to dig in and do a variety of work, and sometimes career progression can be less prescriptive and more what you make of it. That doesn't appeal to everybody, however I love it and wouldn't hesitate to recommend it.

    Advice to Management

    Keep on doing what you're doing - the balance of performance and culture is leading to really exciting growth opportunities.

    BounceX2018-09-25
  5. "Place Rocks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BounceX full-time

    Pros

    Never worked anywhere else where the energy actually picks up throughout the day! The office environment is vibrant and intensity is palpable. If you want to work with intelligent, driven people, you should really apply!

    Cons

    Yes we work hard and sometimes that means long hours but that's simply because a high percentage of people who work here are incredibly driven.

    Advice to Management

    Communication sometimes has been an issue but seems to be vastly improved!

    BounceX2018-01-13
  6. Helpful (6)

    "Great Employees, Poor Management, Struggling Product"

    StarStarStarStarStar
      Former Employee - Former Employee in New York, NY
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at BounceX full-time for more than 3 years

      Pros

      Employees truly care about each other and often end up making lasting friendships Employees support one another, help each other out, and they're usually not competitive with each other Company really cares about its clients and providing superior support for them Many clients love the company and get good performance from the product Company has done a great job with diversity & inclusion and employee resource...

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      Cons

      Senior management is inexperienced, immature, and constantly disagreeing on the future, causing the company and its product to stagnate Product and engineering teams are a mess There is no product roadmap or vision of where the product is going In the past 2 years, the core product hasn't been changed at all and no truly successful new products have been released The engineering team often feels undervalued and is...

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      Advice to Management

      Hire more senior people for the C-Suite who know what they're doing Find a CTO as soon as possible and create a product roadmap and future product direction Roll out company-wide employee goals and career-pathing in order to retain talent

      BounceX2019-07-02
    • Helpful (6)

      "Losing momentum, engineering and product in disarray"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Software Engineer in New York, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at BounceX full-time for more than a year

      Pros

      Some genuinely great people work here so it's easy to make friends. Friendly, social office environment. Free Friday lunches are a nice perk. Good place for a first engineering job (go in with the expectation that is is not a place to stay long-term).

      Cons

      There is no product vision, the company has gone through several CTOs in the last two years. No new products or features are coming out because there are entire "engineering" teams devoted to writing custom code for the legacy product. There is absolutely no room to move up and promotions are given to placate people. Low salaries and general devaluation of engineering by upper management.

      Advice to Management

      Figure out what the company's product actually is and don't well on your past successes

      BounceX2019-07-03
    • Helpful (20)

      "Disorganized & toxic engineering culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Software Engineer in New York, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at BounceX full-time for more than a year

      Pros

      - Chance to work with relatively modern tech (Go, Kubernetes, Google Cloud, Bigtable, BigQuery, etc). But beware the legacy mess that is tangled into even most of the new stuff. - Recent (past 3 months), there have been big wins on the infrastructure and testing side of things, and the future might be brighter there. - A lot of great people (unfortunately, many of them won't be around for much longer) - Things...

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      Cons

      - The culture is toxic. Within weeks of joining the company, new employees get caught up in it: failing to communicate with others, becoming jaded, launching rogue projects. It's disturbing to watch good people come in and change so fast. - Repeated turnover at the senior leadership level in Engineering have led to conflicting visions and 1-year projects being discarded. Every 3-6 months there's another impassioned...

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      Advice to Management

      Hire an outside coach to work with all executives, helping them clarify vision and reduce in-fighting and communication problems. Build some new products from the ground up and incentivize clients to switch to those new platforms.

      BounceX2019-05-31
    • "Smart People"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at BounceX full-time

      Pros

      Lots of smart engineer and great culture.

      Cons

      Saas/MarTech is a challenging business

      BounceX2019-05-10
    • Helpful (14)

      "Not small enough to be a startup, not mature enough to be a real tech company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in New York, NY
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at BounceX full-time

      Pros

      Note: "Company is in the midst of an identity crisis" is the most accurate review for the tech org. This will also be more focused on the tech org as there seems to be a great disparity between the experiences of those on the sales/ops/customer side and those on the engineering/product/analytics side. Pros: Amazing people that make the cons a little more bearable. The amount of interesting, intelligent, and genuinely...

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      Cons

      "Great product but... "-- most in the tech org would not agree. In the company's glory days, there was very limited investment in building quality products and now we are working twice as hard to play catch up and build "bubblegum and scotch tape" into products and processes that meet SaaS industry standards. Progress is being made slowly, and there is a lot of work to be done. Mismanagement is a problem that permeates...

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      Advice to Management

      Take ownership of your mistakes, and do not put down other leaders in front of their reports. Invest in people for real. If there's anything this company does well it's attracting talented people, but the talent is often underutilized. Annual goals can only be met if they are incorporated at every level in all departments. Don't make promises you can't keep--like your clients, your employees will also churn.

      BounceX2019-04-05
    Found 107 reviews