Brainshark Reviews

Updated 3 Jan 2021

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3.4
60%
Recommend to a Friend
69%
Approve of CEO
Brainshark Chief Executive Officer Greg Flynn
Greg Flynn
65 Ratings
Pros
  • "Work life balance is excellent, the hours are not incredibly strict, we are all treated as adults(in 19 reviews)

  • "Brainshark has a lot of great people, as hiring is a strength (for the most part)(in 18 reviews)

Cons
  • "The pivot to Sales Enablement came too late for this old (but good) product to ever truly compete with other newer players(in 8 reviews)

  • "A management team lead by a CEO who is a CEO because of time there vs(in 5 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review
    COVID-19
    Helpful (2)

    "Great time to be a shark!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brainshark full-time for more than 3 years

    Pros

    They are truly valuing their employees during COVID-19. Lots of support for both work and home-life matters. I cannot emphasize how incredible Brainshark has been while everything's been turned upside down this year. No one expected schools/daycares to shut down and suddenly balancing both work and kids at home. If I was working anywhere else I probably would have quit! From the CEO, down to my direct manager and all of my colleagues, the support has been incredible, speaking for myself, but I hope everyone else feels it too! Even though we are full-time remote, HR has been great about hosting fun virtual events, while also tackling more serious topics in present news.

    Cons

    In the past, career development was not super clear, but that's come a long way.

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  2. Helpful (4)

    "Not the Perfect Fit for Everyone"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Waltham, MA
    No Opinion of CEO

    I worked at Brainshark full-time for more than a year

    Pros

    - People were great and generally cared about each other and the business - Senior management was visible within the office - Most customers were great to work with - Pay and benefits were in-line with similar roles and the industry - Support and Engineering were in-house which is a huge selling point to customers.

    Cons

    - Brainshark isn't a core product for Enterprise customers; some customers (and internal employees) weren't passionate about the product, which lead to lost renewals and a high percentage of the employees being checked out at times - On-boarding was dreadful. You receive a laptop and get to watch hours and hours of Brainshark content and expected to retain that knowledge from the start. For a company that markets helping companies do this one would expect better. - Some managers (mine included), could be often heard talking down (myself included) to employees on a continual basis. - Office politics were rampant amongst departments (were told not to worry about it, yet closed door secretive meetings were a regular occurrence) - Turnover was very high; I think I went to more company send offs then new hire orientations. They also had layoffs earlier in 2020 and then promoted members of the company they acquired a day later (which half of those people are no longer with the company). - The core product needs to be improved and simplified. They often were scrambling to do product releases and implement features for one or two customers, while leaving the items that needed to be addressed to the support team. - Career growth conversations only occurred with folks in sales. - Companies contract structure was very outdated; 1-2 year contracts at high prices often meant customers were always in negotiation conversations with the sales team which limited the opportunity to develop true partnerships.

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  3. "Great"

    5.0
    Current Employee - Associate Customer Support Representative in Waltham, MA

    I have been working at Brainshark full-time

    Pros

    Great co-workers to work with. Everyone is very kind.

    Cons

    not good enough pay, should be paid more

  4. Helpful (1)

    "Poor Leadership"

    2.0
    Former Employee - Manager in Lowell, MA

    I worked at Brainshark full-time

    Pros

    There is nothing worth mentioning

    Cons

    Leadership is B-Team, and even Practice Squad, in some cases.

  5. "Brainshark has been a bright spot"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Brainshark full-time for more than 5 years

    Pros

    It goes without saying that it's been a really tough year for everyone. In the middle of all of the craziness, it's been really amazing to be a Brainshark employee and feel a sense of stability and support at this time. I can imagine in the background, Greg and the executive team are doing everything they can to keep things running smoothly and grow the business, and keep a strong, professional, supportive face for the rest of the organization. WIth all of the changes to remote work, teams and personnel shifting and changing, I've never enjoyed my work more and been more energized and appreciative for my colleagues and all the hard work they are willing to put in even during a time when people are juggling challenges in their personal life. The company has been great about addressing serious topics and issues that have been highlighted this year as well.

    Cons

    Although we are seeing improvement in some areas of the company, there are a lot of people who are stuck in old habits and have a reluctance to change. This is holding us back from growing the company.

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  6. "Good company in a growing market"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at Brainshark full-time

    Pros

    Great customer base In an interesting and growing market Lots of future potential

    Cons

    There is hard work to be done. Some readers of reviews might be scared of that. But, it's a good opportunity

  7. Helpful (3)

    "Company needs new direction"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waltham, MA
    Neutral Outlook
    No Opinion of CEO

    I worked at Brainshark full-time

    Pros

    Company leadership legitimately wants Brainshark to be a great company to work for. The pressures of the market niche they're in and the constant issues keeping the flagship product competitive and functional are frequently an obstacle to that. There are some really smart, dedicated people here who were a pleasure to work with.

    Cons

    Company leadership in some departments clearly plays favorites, although there has been some recent turnover of C-level personnel that will probably help change that. Attracting new talent is difficult because the company is often reluctant to meet market rates for salary.

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  8. COVID-19

    "A Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager, Customer Success in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brainshark full-time for more than a year

    Pros

    Brainshark provides amazing support to their employees, especially during the COVID-19 pandemic. Thank you Greg and Cindy for your thoughtful leadership.

    Cons

    I am hard pressed to fine a con for working at Brainshark.

  9. Helpful (5)

    "Could be better if leadership made real changes"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Former Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Brainshark full-time

    Pros

    - Great work/life balance - Great people for the most part - Monthly events are a nice bonus

    Cons

    - No real opportunity for growth. Managers seem to get nervous and protective if you start to over deliver or don't stay in your lane. You should allow your employees to challenge themselves and take on new tasks. - Lack of career growth leads to high performers to leave within a year or so. Once there is no sign of true career progression, there's no real incentive to stay. - Leadership is not very transparent. They have "town halls" however there is no Q&A for employees to ask questions. There's no easy way to know how the company is performing -Certain employees are cliquey and judgey which leads to fractured teams. - A lot of these points I raised during my exit interview and the person from HR that I met with agreed (and had mentioned my critiques were similar to others). However, it doesn't seem like what they are reporting up is being noticed.

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  10. COVID-19
    Helpful (1)

    "Not good at training new employees"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - BDR Representative in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Brainshark full-time for less than a year

    Pros

    They are handling the pandemic really well, employees are not expected to go back to the office and they are exploring remaining 100 percent remote.

    Cons

    -Historically bad at training new employees - They don't pay very well - If you move laterally they don't pay you nearly as much as your worth - They choose managers who were top performers but throw them in roles they aren't prepared for. Just because you're a good individual performer doesn't mean you'll be a goor manager.

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