Brightly Software Reviews

-Low pay. Insulting for the amount of work they will expect of you. -Salaries are based on job description by location ONLY. Doesn't include cost of living at all. -Unable to utilize the unlimited PTO policy because you will be too busy doing the work of 3 people and if you do take time off - it's not worth it in the end because of the amount of catching up you will have to do. -Work/life balance will not exist if you work with one of the more siloed products (aka almost anything other than AE). -You will be given the work of around 3 people without compensating you for the extra work. -When you ask to backfill positions in order to accommodate the work you are trying to do, you will be told "Be more efficient" instead of correctly staffing based on the product/customer needs. -No cell phone/internet reimbursement policy for individual level employees, even after the company has been remote for over a year. -Be prepared to do other people's jobs on top of the 3 you are already covering for. The account management team has 0 support and employee retainment has been a joke so there's a good chance you'll be doing their job too. - HR is an absolute mess/joke. Don't even bother. Seriously, go talk to your pet first before you go to HR because your pet will likely have more empathy or be able to do anything about whatever your issue is. -Lots of favoritism amongst management. Better pray/kiss up to the right person, otherwise they won't really care about you. ELT will tell you that they got your back and will help fight for you, until the moment you actually ask for their help. Then they will side with their favorite making the whole effort pointless. -If you aren't on the East Coast (USA) be prepared for those 5 AM mandatory training sessions and meeting times. Ridiculous how many people were (willfully ignorant/uncaring) of other employees time zones when scheduling meetings. -Did we mention low pay? We did? Okay just wanted to make sure we're clear - LOW PAY. -No money to pay for employee yearly bonuses in 2020....but had the funds to acquire 2 different companies in the middle of a pandemic. -Constantly changing the bonus/pay structure. It changed twice in 3 years and seems to occur each time the company gets a new CEO... -Everything done is for the investors- not the people actually doing the work. -Anyone above Sr Manager is basically untouchable. Doesn't matter that their leadership is forcing people to quit left and right, the products are struggling, etc. They will still be there while they edge out the "problem employees" (aka the employees who called things as they were and weren't "YESSIR" to everything). -Huge "yessir" culture. They don't want to hear how things actually are, just want to hear "yes" and move on. -Toxic work environments across departments, "us vs them" mentalities that appear to be encouraged by upper management. Good luck getting DevOps to work with you without having to involve an ELT member. -Company is 20+ years old and still hasn't figured out how to properly QA before releases which then falls on other teams that aren't compensated nor have the bandwidth to perform the work (aka Support). This isn't a specific issue to a singular product either, it's a company-wide issue. -Really only seems to learn things through failure.

-Like many people have said, benefits are on the decline and pay does not seem to be on par with what is expected from other larger technology companies. I (assuming that everyone else did too) received small salary increases the past two years, but it's still not enough. -There is virtually no training. When I started here, the training consisted of sitting in a conference room and listening to stories told my senior sales-reps and managers. They have since hired trainers and the new-hire training seems to be better now. Where is the training and on-going development for the people who have been here for years? -There are no upward growth positions and very, very few opportunities to move laterally into other positions, especially if you are in sales. I only know of a handful of people that have been able to move into higher positions, or moved laterally in the years I have been here. -No internal system to provide feedback of management, to management. For employees, it is hard to feel comfortable giving feedback. Some sort of quarterly, anonymous survey would be helpful. Or that feedback box that was put out when we moved into the new office space, but then were essentially warned not to use for "complaining" by leadership. Glassdoor is probably our best outlet for giving feedback. The funny thing is we always know when new reviews that aren't sugarcoated get posted because they get mentioned in our large meetings with execs or managers. Anonymous feedback allows people to speak their minds without fear of retaliation-- not all of us can "stand behind any comments we make" and post our full names here because not all of us are Managers. -Our solutions are dated. Stop constantly telling us that simple features and enhancements that we should have gotten a long time ago "are on the road map" and give us some new solutions to sell. -The company is on its 5th or 6th iteration of a sales team structure in about 2 years. I understand the need for change, and completely agree that change is necessary and important, but managing the change is equally as important. Change management does not seem to be something this company grasps, even though we are supposed to be helping our clients manage change when they purchase our solutions… -Inconsistent processes between departments and even within departments. Communication is key. -Flexible schedules are touted online and in the hiring process, but it's really not very flexible. Some people catch flack from managers for leaving 15 minutes early to try and beat traffic. -Meetings. So many meetings that could have been emails. -Internet and phone/dialing issues all the time.