British Airways Reviews | Glassdoor.co.uk

British Airways Reviews

Updated 16 January 2019
785 reviews

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3.1
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Alex Cruz
282 Ratings

Employee Reviews

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Pros
Cons
  • "Work-life balance is not very good" (in 24 reviews)

  • "Higher management are disconnected and have no idea of how to run Engineering, bonus scheme is grossly unfair, you are just a number" (in 16 reviews)

More Pros and Cons

  1. Featured Review

    "Global account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Manager in London, England
    Current Employee - Global Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 10 years)

    Pros

    Great and stimulating environment. Travel benefits and strong team morale

    Cons

    Long hours and lots of travel

    Advice to Management

    Continue growing in current direction. Support and train talent further.


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operations Agent in Heathrow, England
    Current Employee - Ground Operations Agent in Heathrow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 3 years)

    Pros

    People are great and so is the training

    Cons

    None in my current role

  3. "Cabin Crew"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Airways part-time

    Pros

    Fantastic company to work for

    Cons

    Long hours and very demanding work


  4. "Inside Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time

    Pros

    Travel Benefits, Personal development, Growing organization

    Cons

    No flexibility of working from home currently

    Advice to Management

    Please Bring in flexibility of working from home


  5. Helpful (1)

    "Tiring but the pros outweigh the cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cabin Crew in London, England
    Former Employee - Cabin Crew in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at British Airways full-time (Less than a year)

    Pros

    Lots of interesting destinations you get to travel to.
    Majority of people you work with are lovely and the ones who aren't, you may never fly with again.
    Lots of other career opportunities within the company.
    Flexible rostering with the bidding system allows you to put in your preferences and try and tailor your roster.
    Monthly rosters give you plenty of time to make plans.
    Although the shifts are long, the work load is surprisingly light (on long haul at least)

    Cons

    Although it is 'paid training', the pay was not enough to cover the cost of rent for that month of training.
    On average I spent 2 days a week in my own bed so mentally recovering from a long trip was hard.
    If you don't click with anyone in training it's really difficult to make friends because you never work with someone long enough to form that bond.
    Really long shifts at random times of day ruin your sleeping pattern.
    After working there for 6 months I still didn't feel like I knew what I was doing.

    Advice to Management

    The training felt rushed with almost no time spent on customer service training. Maybe a longer training period would be better.


  6. "Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Airways full-time

    Pros

    flexibility, travel, nice work environment

    Cons

    recruitment process it's slow and the security checks can take months


  7. "Striking the balance: Respecting our rich heritage and leading future flying."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Communications Manager in Heathrow, England
    Current Employee - Communications Manager in Heathrow, England
    Recommends

    I have been working at British Airways full-time (More than 10 years)

    Pros

    Working alongside great people with a real passion for the brand and everything it means to our customers. Combining technology and innovation with traditional values to exceed the justified high expectations of today’s travellers. Using the extensive experience of our people and developing new talent to take on the many challenges that come from an incredibly exciting and competitive industry. Front line, behind the scenes, on the ground or in the air – it’s a fascinating company where there’s always someone new to meet and something new to learn.

    Cons

    It’s a large and complex organisation, which can sometimes make delivering agile solutions an interesting experience.

  8. "Great Lifestyle Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways full-time

    Pros

    A great role for starting out to travel and experience

    Cons

    All roles have their negatives


  9. "Licensed Aircraft Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Aircraft Engineer in Heathrow, England
    Current Employee - Licensed Aircraft Engineer in Heathrow, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at British Airways full-time (More than 8 years)

    Pros

    Good shift patterns and work environment

    Cons

    Poor benefits and salary prospects


  10. "Travel problems, resolving issues, bookings , Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Airways full-time

    Pros

    resolving ticket issues so passengers can travel

    Cons

    disruption ie cancelled flights etc