British Airways Reviews | Glassdoor.co.uk

British Airways Reviews

Updated 23 May 2018
669 reviews

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2.8
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Alex Cruz
224 Ratings

669 Employee Reviews

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Pros
  • Staff travel: excellent benefit esp on long-haul (remember only get on flights if seats available; length of service determines who gets on) (in 132 reviews)

  • Job gave a great work/life balance (in 26 reviews)

Cons
  • All of the above contributing to a poor work/life balance which makes a long term career within Mixed Fleet unsustainable for the majority (in 21 reviews)

  • Higher management are disconnected and have no idea of how to run Engineering, bonus scheme is grossly unfair, you are just a number (in 15 reviews)

More Pros and Cons

  1. "Ground Operations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ground Operations Agent in Heathrow, England
    Former Employee - Ground Operations Agent in Heathrow, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at British Airways full-time (More than a year)

    Pros

    Great people, good memories. Solid pay for what had to be done

    Cons

    Awkward hours, but can't expect much more as it's the airline industry


  2. "You’re not valued at BA; just a number."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor SSR in Newcastle upon Tyne, England
    Former Employee - Customer Service Advisor SSR in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Airways full-time (More than 3 years)

    Pros

    Staff travel
    Colleagues (always was)
    Free onsite parking
    Personal support when needed

    Cons

    Systems are appalling
    Managers pretend to look out for you
    Rude management
    Lack of communications between departments
    Minimum opportunities to develop your career
    Unfair leave system - people on the old contract lined up outside the call centre at 5-6AM to ensure leave for NEXT summer
    Office cleanliness was next to non-existing (used to have cleaners that washed the desks etc but not sure what happened but was probably due to cost cutting)
    A lot of processes if you do anything wrong to try scare you
    Managers avoid call takeovers like the plague; no wonder the customer service rating is awful

    Advice to Management

    Listen to your staff and have better trainers. Promoting someone to a trainer after they’ve been there for 3 months or so? I knew more than they did and I didn’t apply! Don’t hide when disruption is taking place and rather than telling your hard working staff to quickly work through the calls, pick up the phones and help! Get rid of all your unneeded team leaders and managers; half of them don’t know what they’re doing. Stop treating your staff like they’re just numbers; these people helped build the brand and they’re the face and voice of it so keep them happy but everyone knows this is wishful thinking.

  3. "Contact center agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Manchester City Centre, England
    Former Employee - Customer Service Advisor in Manchester City Centre, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways full-time (More than a year)

    Pros

    staff travel
    good collegues
    location
    ease off getting leave
    good training

    Cons

    rude management
    poor systems
    poor communication between departments
    lack off support from senior staff
    no room for develop

    Advice to Management

    listen to staff issues


  4. "Working for british airways at Heathrow head office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at British Airways full-time

    Pros

    Perks including staff travel plus friendly office atmosphere

    Cons

    Excessive Bureaucracy plus unfair complex pay scheme

    Advice to Management

    Listen to staff


  5. "A sad reflection of a previously great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Newcastle upon Tyne, England
    Former Employee - Software Engineer in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Airways full-time (More than 10 years)

    Pros

    The best thing about working at BA was always the people, the Newcastle office always had a great group of highly talented, motivated workers with a real team spirit in the office.

    Cons

    Following the drive to outsource everything and a growing feeling that all workers are just resource-draining liabilities, BA has lost not only very talented people but any feeling that the remaining employees have a future in the company.


  6. "A easy job with downfalls"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mixed Fleet Cabin Crew in Heathrow, England
    Former Employee - Mixed Fleet Cabin Crew in Heathrow, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Airways full-time (Less than a year)

    Pros

    Staff travel, 5 star hotel, amazing destinations

    Cons

    Standby flights are always fully booked. Heavy bags. Horrible hours. Poor management. Very malicious crew.

    Advice to Management

    Stop treating employment like a factory by getting so many people in. Learn to treat current employees with respect.


  7. Helpful (1)

    "Placement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Everyone was very polite, the work experience was challenging but very enjoyable

    Cons

    mentors chosen were very lazy and informal

    Advice to Management

    having mentors that have had a lot of experience working in the company

  8. "Diverse opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Management in London, England
    Current Employee - Revenue Management in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 3 years)

    Pros

    Good opportunities to move around the business and experience a variety of roles.
    Lots of very knowledgeable people who are keen to share if you show interest.

    Cons

    IT outsourcing has damaged productivity in project work and resilience of solutions.
    Can be difficult to get things approved quickly.


  9. "ground operation agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways part-time

    Pros

    real team effort fun place to work

    Cons

    can be very tiring lifting heavy bags


  10. Helpful (1)

    "Customer Service Representative - Seasonal"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Airways part-time (More than a year)

    Pros

    Flexible
    Travel benefits
    Good pay (for a student)

    Cons

    Poor management of staff
    Poor hiring process
    Bad training


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