British Airways Reviews | Glassdoor.co.uk
British Airways Reviews
Companies
  • Jobs
  • Companies
  • Salaries
  • Interviews

    British Airways Reviews

    Updated 16 January 2019
    785 reviews

    Filter

    Filter

    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Alex Cruz
    282 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons

    • "Work-life balance is not very good" (in 24 reviews)

    • "Higher management are disconnected and have no idea of how to run Engineering, bonus scheme is grossly unfair, you are just a number" (in 16 reviews)

    More Pros and Cons
    1. Featured Review

      "Global account manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Global Account Manager in London, England
      Current Employee - Global Account Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at British Airways full-time (More than 10 years)

      Pros

      Great and stimulating environment. Travel benefits and strong team morale

      Cons

      Long hours and lots of travel

      Advice to Management

      Continue growing in current direction. Support and train talent further.

    2. "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Ground Operations Agent in Heathrow, England
      Current Employee - Ground Operations Agent in Heathrow, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at British Airways full-time (More than 3 years)

      Pros

      People are great and so is the training

      Cons

      None in my current role

      3. Join the British Airways team
      See Our Latest Jobs

    3. "Cabin Crew"

      StarStarStarStarStar
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at British Airways part-time

      Pros

      Fantastic company to work for

      Cons

      Long hours and very demanding work

    4. "Inside Sales Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at British Airways full-time

      Pros

      Travel Benefits, Personal development, Growing organization

      Cons

      No flexibility of working from home currently

      Advice to Management

      Please Bring in flexibility of working from home

    5. Helpful (1)

      "Tiring but the pros outweigh the cons"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cabin Crew in London, England
      Former Employee - Cabin Crew in London, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at British Airways full-time (Less than a year)

      Pros

      Lots of interesting destinations you get to travel to.
      Majority of people you work with are lovely and the ones who aren't, you may never fly with again.
      Lots of other career opportunities within the company.
      Flexible rostering with the bidding system allows you to put in your preferences and try and tailor your roster.
      Monthly rosters give you plenty of time to make plans.
      Although the shifts are long, the work load is surprisingly light (on long haul at least)

      Cons

      Although it is 'paid training', the pay was not enough to cover the cost of rent for that month of training.
      On average I spent 2 days a week in my own bed so mentally recovering from a long trip was hard.
      If you don't click with anyone in training it's really difficult to make friends because you never work with someone long enough to form that bond.
      Really long shifts at random times of day ruin your sleeping pattern.
      After working there for 6 months I still didn't feel like I knew what I was doing.

      Advice to Management

      The training felt rushed with almost no time spent on customer service training. Maybe a longer training period would be better.

    6. "Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at British Airways full-time

      Pros

      flexibility, travel, nice work environment

      Cons

      recruitment process it's slow and the security checks can take months

    7. "Striking the balance: Respecting our rich heritage and leading future flying."

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Communications Manager in Heathrow, England
      Current Employee - Communications Manager in Heathrow, England
      Recommends

      I have been working at British Airways full-time (More than 10 years)

      Pros

      Working alongside great people with a real passion for the brand and everything it means to our customers. Combining technology and innovation with traditional values to exceed the justified high expectations of today’s travellers. Using the extensive experience of our people and developing new talent to take on the many challenges that come from an incredibly exciting and competitive industry. Front line, behind the scenes, on the ground or in the air – it’s a fascinating company where there’s always someone new to meet and something new to learn.

      Cons

      It’s a large and complex organisation, which can sometimes make delivering agile solutions an interesting experience.

    8. "Great Lifestyle Role"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at British Airways full-time

      Pros

      A great role for starting out to travel and experience

      Cons

      All roles have their negatives

    9. "Licensed Aircraft Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Licensed Aircraft Engineer in Heathrow, England
      Current Employee - Licensed Aircraft Engineer in Heathrow, England
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at British Airways full-time (More than 8 years)

      Pros

      Good shift patterns and work environment

      Cons

      Poor benefits and salary prospects

    10. "Travel problems, resolving issues, bookings , Customer service"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at British Airways full-time

      Pros

      resolving ticket issues so passengers can travel

      Cons

      disruption ie cancelled flights etc