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British Airways Reviews

Updated 17 October 2017
564 reviews

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2.9
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Alex Cruz
158 Ratings

564 Employee Reviews

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Pros
Cons
  • All of the above contributing to a poor work/life balance which makes a long term career within Mixed Fleet unsustainable for the majority (in 20 reviews)

  • Cost cutting pressures become draining (in 24 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Airways full-time (More than 5 years)

    Pros

    -Good brand
    -A lot of areas to work in

    Cons

    -Low salary
    -Benefits are not what they used to


  2. "Lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Aircraft Engineer in Heathrow, England
    Current Employee - Licensed Aircraft Engineer in Heathrow, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at British Airways full-time (More than 8 years)

    Pros

    There is a lot of scope to move around the company as an engineer. Besides the types BA flies, the Customer Engineer Group services all other longhaul types flown into Heathrow generally. Secondments, mod programs, heavy maintenance, line maintenance all available. Staff travel on an extensive network.

    Cons

    Pay not the best, pension being downgraded, staff travel is very expensive in comparison. Management always looking to cut costs.

    Advice to Management

    Vision of the company going to the budget standard for shorthaul is not a good idea. Pay and pension causing a lot of discontent right now too.


  3. "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cargo Agent in Heathrow, England
    Current Employee - Cargo Agent in Heathrow, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than a year)

    Pros

    Great colleagues, great management, easy compliance, awards on performance

    Cons

    Small recognition to long service

    Advice to Management

    Listen to your employees more often


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  5. "Customer relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Change Booking Agent in Newcastle upon Tyne, England
    Former Employee - Change Booking Agent in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Airways full-time (Less than a year)

    Pros

    Great people, good training and staff travel perks after 6 months

    Cons

    Company doesn't value staff or employees, long working days (9hr shifts) for little pay.


  6. "csm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Airways full-time

    Pros

    excellent free travel career progression

    Cons

    exhausting tiring demanding travel pop

    Advice to Management

    grt co and fantastic travel


  7. "sales agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newcastle upon Tyne, England
    Former Employee - Anonymous Employee in Newcastle upon Tyne, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at British Airways full-time (More than a year)

    Pros

    perks and the people working there

    Cons

    the shifts and the career

    Advice to Management

    none


  8. "IT Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Heathrow, England
    Former Employee - Anonymous Employee in Heathrow, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at British Airways full-time (More than 10 years)

    Pros

    Good salary, good perks lots of internal opportunities.

    Cons

    Poor management. They need to see what happens in the business

    Advice to Management

    Listen to your staff.


  9. "Nice environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in London, England
    Former Employee - Business Analyst in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Airways (More than a year)

    Pros

    Good and friendly work environment

    Cons

    I don't have any cons


  10. Helpful (1)

    "BA Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Manchester, England
    Former Employee - Customer Service Agent in Manchester, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at British Airways full-time (Less than a year)

    Pros

    Supportive management team, strong training and review process, Good flight benefits after 6 months probation. Good friendly work environment were people are helpful and supportive.

    Cons

    Shifts on a rolling basis and like most call centre roles not great for your social life as long shifts. Although initial training is provided be prepared for the confusing in house systems and processes that in time do come clearer.

    Advice to Management

    Try to create a better progression structure


  11. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at British Airways full-time

    Pros

    Good employee benefits
    Nice offices

    Cons

    Location of offices
    Slow to respond


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