British Airways Reviews | Glassdoor.co.uk

British Airways Reviews

Updated 17 July 2018
686 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Alex Cruz
234 Ratings

686 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Staff travel: excellent benefit esp on long-haul (remember only get on flights if seats available; length of service determines who gets on)" (in 135 reviews)

  • "Job gave a great work/life balance" (in 26 reviews)

Cons
  • "All of the above contributing to a poor work/life balance which makes a long term career within Mixed Fleet unsustainable for the majority" (in 21 reviews)

  • "Higher management are disconnected and have no idea of how to run Engineering, bonus scheme is grossly unfair, you are just a number" (in 16 reviews)

More Pros and Cons

  1. "ground operation agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways part-time

    Pros

    real team effort fun place to work

    Cons

    can be very tiring lifting heavy bags


  2. "Customer services"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Manchester City Centre, England
    Current Employee - Customer Service Representative in Manchester City Centre, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (Less than a year)

    Pros

    Great company to work for

    Cons

    Just the commute and that’s all

    Advice to Management

    Lack of car parking and that’s all

  3. "Engineering Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Approves of CEO

    I have been working at British Airways full-time (More than 3 years)

    Pros

    Great team
    Fun atmosphere
    Know exactly what is expected from you

    Cons

    Slow processes
    One way communication with leadership


  4. Helpful (1)

    "Okay...sort of."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cabin Crew in London, England
    Current Employee - Cabin Crew in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at British Airways full-time (Less than a year)

    Pros

    Good destinations.
    A few destinations with good free time downroute.
    Have the option to ask for long or short haul.
    Staff travel is easily accessible online & we can use other carriers.
    Nice hotels.
    Great pension.
    Sense of Pride in working for Legacy Airline.

    Cons

    Some crew can be quite bitter. They report people way too easily for personal differences so it's very easy for bullying to occur.
    Staff travel: Most flights are full and no-one likes to share a Jumpseat on a full flight, you're just in the way of operational crew.
    Management don't care. You can call your manager 2million times a day and they will only respond when they want you.
    Scheduling can be tricky. Some of them are so quick to pile your hours on then take the trips you want away to reduce flying hours.
    It's all a bit stiff. You cant really relax or enjoy your work as your crew might not be nice or they're workaholics who want everything done in 2seconds.
    You don't get a lot of time off in comparison with other airlines. I don't know anyone who regularly gets the dream 5/3/5/3. Hiring too many people too quickly. Older (experience-wise) crew get a bit annoyed when people don't know what they're doing, but the new people can't help it.
    You are just a number to management, nothing individual.

    Advice to Management

    Listen to crew. All we want is to be heard. Stop maxing our hours out. 900Hr days are to reduce hours. Yet we get called out like they're standbys.
    Staff travel. Most airlines get two travel partners who can fly unaccompanied and up to 5 accompanied people. We cant get on board most times. We have to wait 6months to change people despite it being so limited.
    Change the reporting system to a Safety and Security system only and investigate each report thoroughly to ensure it isn't a personal attack.
    Give Cabin Crew the opportunity to give feedback to CSMs in IFA.
    And lastly, allow us to provide an optional annual evaluation of our managers. Many of us feel as though we aren't getting the help and support we should be from our managers. Thanks.


  5. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Heathrow, England
    Current Employee - Ramp Agent in Heathrow, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Airways full-time (More than 3 years)

    Pros

    Annual leave, employee discounts,staff travel

    Cons

    A lack of career progression, poor management, running like a budget airline.

    Advice to Management

    Management need better training. Internal interviews should be handled externally. Work on improving staff morale


  6. "Miced Fleet Cabin Crew"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Heathrow, England
    Former Employee - Anonymous Employee in Heathrow, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways (More than a year)

    Pros

    Get to see the world, so many destinations compared to other airlines. The ability to work in different cabins it doesn't go on seniority.

    Cons

    Difficult for a commuter, the pay is okay if you live around the area or with parents but to have to commute on it and have a life at home can be hard.

    Advice to Management

    The previous industrial action was good for the fleet but they treat mixed fleet different compared to the other fleets.


  7. "Excellent Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Marketing Manager in West Drayton, London, England
    Former Employee - Regional Marketing Manager in West Drayton, London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at British Airways full-time (More than 10 years)

    Pros

    All these before merge with Iberia:
    Great attitude toward employees.
    Travel benefits.
    Perfect company if looking for career development.
    Colleagues around the word and in Head Office are really supportive. Great team work.

    Cons

    Since the merger with Iberia, BA lost tons of quality and reknown service.
    In order to make room for IB, BA staff in Latin America and ROW but Europe (excl. Spain) UK & I, were forced to become Iberia´s payroll or quit. Iberia promised to keep all the good work and recognition but didn´t and mistreated BA former staff.
    BA now could´t do anything to help.

    Advice to Management

    Don´t forget about your "former" BA staff that still work for BA but are Iberia´s payroll.

  8. "PM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior PM in London, England
    Former Employee - Senior PM in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Airways (Less than a year)

    Pros

    Nice office location and canteen.

    Cons

    Management have no people skills and ethics.

    Advice to Management

    listen to your employees.


  9. "Proud"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mixed Fleet Cabin Crew
    Current Employee - Mixed Fleet Cabin Crew
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at British Airways full-time (Less than a year)

    Pros

    Travelling around the world

    Cons

    Some of the Management


  10. "Ok Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in London, England
    Current Employee - Customer Service Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at British Airways full-time (More than 3 years)

    Pros

    Seeing the world, able to develop some skills in people management. Some of the perks of staff travel.

    Cons

    Not treated as an individual, more like a number; Extremely busy timetable; Mixed Fleet lacks a scheduling agreement, no protection towards extremely long and fatiguing duties; Different treatment from the other fleets at BA; Pay at lot lower than in similar airlines for the same grade.


Showing 686 of 711 reviews
Reset Filters