British Airways Reviews | Glassdoor.co.uk

British Airways Reviews

Updated 19 September 2018
720 reviews

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3.1
StarStarStarStarStar
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Alex Cruz
250 Ratings

720 Employee Reviews

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Pros
Cons
  • "There is no work life balance and the pay does not reflect the companies expectations" (in 22 reviews)

  • "Higher management are disconnected and have no idea of how to run Engineering, bonus scheme is grossly unfair, you are just a number" (in 16 reviews)

More Pros and Cons

  1. "Excellent Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Marketing Manager in West Drayton, London, England
    Former Employee - Regional Marketing Manager in West Drayton, London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at British Airways full-time (More than 10 years)

    Pros

    All these before merge with Iberia:
    Great attitude toward employees.
    Travel benefits.
    Perfect company if looking for career development.
    Colleagues around the word and in Head Office are really supportive. Great team work.

    Cons

    Since the merger with Iberia, BA lost tons of quality and reknown service.
    In order to make room for IB, BA staff in Latin America and ROW but Europe (excl. Spain) UK & I, were forced to become Iberia´s payroll or quit. Iberia promised to keep all the good work and recognition but didn´t and mistreated BA former staff.
    BA now could´t do anything to help.

    Advice to Management

    Don´t forget about your "former" BA staff that still work for BA but are Iberia´s payroll.


  2. "Perks are fantastic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Club Agent in Alderley Edge, England
    Current Employee - Executive Club Agent in Alderley Edge, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Staff travel

    Flexible roster

    Generous annual leave

    Cons

    Not enough pay for the job role

  3. "Global account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Manager in London, England
    Current Employee - Global Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 10 years)

    Pros

    Great and stimulating environment. Travel benefits and strong team morale

    Cons

    Long hours and lots of travel

    Advice to Management

    Continue growing in current direction. Support and train talent further.


  4. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible ,good,team i work is goof

    Cons

    Closing down due to financial problems


  5. "Flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in Heathrow, England
    Current Employee - Passenger Service Agent in Heathrow, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at British Airways part-time (More than 10 years)

    Pros

    Excellent place for flexibility to fit around your lifestyle.

    Cons

    Shifts can be tiring and a lot on your feet all day.

    Advice to Management

    Listen to the staff they know what’s best on the forecourt as they live there.


  6. "Tiring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Airways full-time

    Pros

    Great opportunity to build on customer service skills. Some good training and some good team connections

    Cons

    Tiring rosters, minimum rest, lack of work life balance. Crew bear the brunt of the company’s cutbacks and it can be tiring. Management can be difficult to work with as they are very pushy.

    Advice to Management

    Have a look back through the company’s history and learn how to retain your talent pool before its gone. A high staff turnover will eventually kill your competetive “service” edge


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cabin Crew in London, England
    Current Employee - Cabin Crew in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at British Airways full-time (More than 8 years)

    Pros

    Great company to work for working with experienced people from all over the world

    Cons

    I don't have any down side about this company

  8. "Cabin Crew"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cabin Crew in Thornton Heath, England
    Former Employee - Cabin Crew in Thornton Heath, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Airways full-time (Less than a year)

    Pros

    Opportunity to see the world amazing crew and staff.

    Cons

    Short stay in any destinations, low pay and management with a tunnel vision where there’s no open mind and flexibility

    Advice to Management

    Improve you’re human interaction as you’re employee are the one that makes you’re airline works.


  9. "Not as much fun as it sounds!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in London, England
    Current Employee - Customer Service Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Airways part-time (More than 5 years)

    Pros

    Travel perks, crew friendliness and a feeling of fulfilment on doing s good job for the customers

    Cons

    Dreadful rosters, micro management from above you, very target driven to achieve any bonus

    Advice to Management

    Stop micro managing and your very experienced staff will prove to you how good they are


  10. "Best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cabin Crew in Heathrow, England
    Current Employee - Cabin Crew in Heathrow, England
    Recommends
    Positive Outlook

    I have been working at British Airways full-time (More than a year)

    Pros

    Visit exciting places , great colleagues

    Cons

    Unable to plan ahead , always checking your roster


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