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British Airways Reviews

Updated 12 December 2017
598 reviews

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2.8
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Approve of CEO
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Alex Cruz
178 Ratings

598 Employee Reviews

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Pros
Cons
  • All of the above contributing to a poor work/life balance which makes a long term career within Mixed Fleet unsustainable for the majority (in 20 reviews)

  • Cost cutting pressures become draining (in 25 reviews)

More Pros and Cons

  1. "They really mean ‘end to end’ people management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Heathrow, England
    Current Employee - Customer Service Manager in Heathrow, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at British Airways full-time (More than 3 years)

    Pros

    1. The variety of the role is enormous. CSMs can be involved in many aspects of the company. From recruitment to training. Leading flights onboard and executing change.
    2 . You get a great deal exposure to people management, having to be involved with poor performance, reward and recognition, conduct, absence, attendance. From instigating meetings to writing outcome letters. You really are responsible for the end to end process.
    3. Good progression.
    4. Lots of opportunity to work cross functionally/apply for secondments.
    5. Good benefits such as staff travel.
    6. Meeting different people everyday on your flights.
    7. The role is generally dynamic with no 2 days the same.
    8. Will get experience dealing with trade unions and managing a unionised workforce.
    9. Hours are semi flexible, you may have to work on days off due to the nature of the business of a 24 hour operation but you can ‘claim’ these back on your office days.

    Cons

    1. can be difficult to hold 121s reviews etc with your cabin crew due to scheduling constraints.
    2. The job can be stressful being the only manager onboard and having to make decisions remotely, that has impact on the customer experience.
    3. Senior Management can be too results driven looking at raw data and not always considering information along side it.
    4. Generally lack of support for conducting meetings etc. I.e ensuring you are following HR framework for conduct etc.
    5. BA are not interested in the human element to a degree and more focused on the processes and procedures of the job. However, this largely down to your own line manager and approaches vary to large degree.
    6. VERY political organisation, where management, in general, is not a measured approach. One serious breach of process could result in a talking too, or a minor infringement could result in performance plan. Usually depends on what’s going behind the scenes and not a steady course of action. Leads to a wide variety of inconsistency.
    7. Communication is all over the place, frequent and constant. Often suffer from ‘sign blindness’ because their is too much.

    Advice to Management

    Tackle inconsistency for your CSMs by ensuring that training and development are being identified and executed effectively.


  2. "Always cutting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in Heathrow, England
    Current Employee - CSM in Heathrow, England
    Neutral Outlook
    Disapproves of CEO

    I have been working at British Airways full-time (More than 5 years)

    Pros

    Nice hotels, some destinations, opportunities when they arise, some great people within the business

    Cons

    Staff travel compared to other airlines
    Some senior managers
    Always cost cutting
    Does not listen to front line employees
    Trying to make it a low cost airline

    Advice to Management

    Listen to your front line employees more. Motivate and inspire them by giving them gratitude for the hard work they do. You need retention in you crew not a high turn over which costs a lot of money to keep training new people. Many crew on mixed fleet are always worried about pay and earning a very low salary each month. This is not what is advertised in the job advert even though BA dispute this. It is misleading


  3. "BA Cabin Crew"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Airways full-time

    Pros

    Meeting new people, travelling the world

    Cons

    Jet lags, lack of social life, low pay


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good bad not enuff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Contact Advisor in Manchester, England
    Current Employee - Customer Contact Advisor in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (Less than a year)

    Pros

    Good travel benefits. Good team leaders and senior staff except managment. Always looking for ways to make it better for staff

    Cons

    Exiating staff ia lazy and expect alot for nothing. Senior managment rude and very hard to go up ladder

    Advice to Management

    You need soul searching


  6. "Cabin Crew"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Airways full-time

    Pros

    Staff concessioary travel benefits, variety of routes, quality and location of crew hotels downroute.
    Generally good colleagues

    Cons

    Overbearing management, constant attrition of working conditions and benefits.

    Advice to Management

    Stop cutting the product, both on the ground, and in the air. Despite BA having a distinguished and proud history , Alex Cruz seems intent on taking the airline on a race to the bottom.


  7. "Account exec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at British Airways full-time (Less than a year)

    Pros

    Travel, colleagues, brand, knowledge, wellknown

    Cons

    lack of responsibilities, EU sales model


  8. Helpful (2)

    "Cargo Handling Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cargo Agent in Heathrow, England
    Former Employee - Cargo Agent in Heathrow, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Airways full-time

    Pros

    - Great team on the shop floor, the experienced guys are really helpful to explain what you haven't been told in training and how things work in real life;
    - Annual concession flight (amazing for long-haul flights);
    - Ability to swap shifts with colleagues so you can be off work in certain days you need;
    - Got a forklift driver license.

    Cons

    - Infernal roster - seven days on, two off - with only four days once a month. This could include one or several quick turnarounds (you end at 10 pm and have to be back at 6 am). There are also night shifts every two months or so.
    - Pay is not so great, especially for new starters - you will need a lot of overtime to make ends meet.
    - Corporate greediness - since the latest management took over, costs are being cut, lots of pressure for overselling;
    - Dangerous environment - when you have 50 people and 15 forklifts in the same area, and everyone is pushed to the limit, it's an accident waiting to happen;
    - Very few career opportunities.

    Advice to Management

    Take care of your people and listen to them; the shareholders are important but you can't line their pockets without the help of the many anonymous guys in hi-vis tabards. BA has always been a premium airline and it's the flag carrier (yet). Do not try to convert it into a budget airline with premium prices. It will be the end of it.


  9. "Good Company- Manager Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at British Airways full-time (More than 5 years)

    Pros

    Overall, I had a brilliant time working for this company and it has set me up with a bundle of skills and knowledge for my future. If you are willing to work hard and put the effort it the possibilities are endless and you can move into a variety of roles.
     Benefits are good and you get Staff Travel; with cheaper flights, hotels etc.
    My manager was always supportive and pushed me enough to challenge my strengths and weaknesses and they are extremely flexible, if you work in head office in a management position with times of working.

    Cons

    Seems like it is loosing it's flair a little and cabin crew get frustrated with changes as new CEO is trying to change too much to quickly.
     Wages are not equal to same level positions in other companies and this can lower morale amongst staff.

    Advice to Management

    Look at staff engagement and morale more. Don't try to be like other airlines, be yourself and use the brand to allow this to happen- short haul needs to go back to how it used to be.


  10. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways full-time (More than 8 years)

    Pros

    Great people, challenging environment, staff travel

    Cons

    Shifts, management, constant cost cutting

    Advice to Management

    Listen to those who do the roles day in and day out.


  11. "A respected company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Lead in Heathrow, England
    Current Employee - Marketing Lead in Heathrow, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Airways full-time (More than 3 years)

    Pros

    Intelligent and hard working colleagues. Company pride. Travel benefits if you are not confined to school holidays

    Cons

    Continuous restructuring. Companies Lack of faith in CEO. Polite teams but little jolity


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