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British Airways Reviews
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Full-timePart-timeApprove of CEO
Alex Cruz
224 Ratings
Pros
Staff travel: excellent benefit esp on long-haul (remember only get on flights if seats available; length of service determines who gets on) (in 132 reviews)
Job gave a great work/life balance (in 26 reviews)
Cons
All of the above contributing to a poor work/life balance which makes a long term career within Mixed Fleet unsustainable for the majority (in 21 reviews)
Higher management are disconnected and have no idea of how to run Engineering, bonus scheme is grossly unfair, you are just a number (in 15 reviews)
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"Ground Operations Agent"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI worked at British Airways full-time (More than a year)
Pros
Great people, good memories. Solid pay for what had to be done
Cons
Awkward hours, but can't expect much more as it's the airline industry
British Airways 2018-02-01 11:40 PST![British Airways Logo]()
"You’re not valued at BA; just a number."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at British Airways full-time (More than 3 years)
Pros
Staff travel
Colleagues (always was)
Free onsite parking
Personal support when neededCons
Systems are appalling
Managers pretend to look out for you
Rude management
Lack of communications between departments
Minimum opportunities to develop your career
Unfair leave system - people on the old contract lined up outside the call centre at 5-6AM to ensure leave for NEXT summer
Office cleanliness was next to non-existing (used to have cleaners that washed the desks etc but not sure what happened but was probably due to cost cutting)
A lot of processes if you do anything wrong to try scare you
Managers avoid call takeovers like the plague; no wonder the customer service rating is awfulAdvice to Management
Listen to your staff and have better trainers. Promoting someone to a trainer after they’ve been there for 3 months or so? I knew more than they did and I didn’t apply! Don’t hide when disruption is taking place and rather than telling your hard working staff to quickly work through the calls, pick up the phones and help! Get rid of all your unneeded team leaders and managers; half of them don’t know what they’re doing. Stop treating your staff like they’re just numbers; these people helped build the brand and they’re the face and voice of it so keep them happy but everyone knows this is wishful thinking.
British Airways 2018-05-21 05:53 PDT![British Airways Logo]()
"Contact center agent"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at British Airways full-time (More than a year)
Pros
staff travel
good collegues
location
ease off getting leave
good trainingCons
rude management
poor systems
poor communication between departments
lack off support from senior staff
no room for developAdvice to Management
listen to staff issues
British Airways 2018-05-17 08:29 PDT![British Airways Logo]()
"Working for british airways at Heathrow head office"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookDisapproves of CEOI have been working at British Airways full-time
Pros
Perks including staff travel plus friendly office atmosphere
Cons
Excessive Bureaucracy plus unfair complex pay scheme
Advice to Management
Listen to staff
British Airways 2018-05-12 06:12 PDT![British Airways Logo]()
"A sad reflection of a previously great place to work at"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at British Airways full-time (More than 10 years)
Pros
The best thing about working at BA was always the people, the Newcastle office always had a great group of highly talented, motivated workers with a real team spirit in the office.
Cons
Following the drive to outsource everything and a growing feeling that all workers are just resource-draining liabilities, BA has lost not only very talented people but any feeling that the remaining employees have a future in the company.
British Airways 2018-05-16 03:33 PDT![British Airways Logo]()
"A easy job with downfalls"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at British Airways full-time (Less than a year)
Pros
Staff travel, 5 star hotel, amazing destinations
Cons
Standby flights are always fully booked. Heavy bags. Horrible hours. Poor management. Very malicious crew.
Advice to Management
Stop treating employment like a factory by getting so many people in. Learn to treat current employees with respect.
British Airways 2018-04-28 21:32 PDTHelpful (1)
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"Placement"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOPros
Everyone was very polite, the work experience was challenging but very enjoyable
Cons
mentors chosen were very lazy and informal
Advice to Management
having mentors that have had a lot of experience working in the company
British Airways 2018-04-21 11:53 PDT![British Airways Logo]()
"Diverse opportunities"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at British Airways full-time (More than 3 years)
Pros
Good opportunities to move around the business and experience a variety of roles.
Lots of very knowledgeable people who are keen to share if you show interest.Cons
IT outsourcing has damaged productivity in project work and resilience of solutions.
Can be difficult to get things approved quickly.British Airways 2018-04-25 10:47 PDT![British Airways Logo]()
"ground operation agent"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at British Airways part-time
Pros
real team effort fun place to work
Cons
can be very tiring lifting heavy bags
British Airways 2018-04-24 05:52 PDTHelpful (1)
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"Customer Service Representative - Seasonal"
StarStarStarStarStarI have been working at British Airways part-time (More than a year)
Pros
Flexible
Travel benefits
Good pay (for a student)Cons
Poor management of staff
Poor hiring process
Bad trainingBritish Airways 2018-04-22 14:49 PDT
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