British Airways Reviews | Glassdoor.co.uk

British Airways Reviews

Updated Oct 18, 2019

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
39%
Approve of CEO
British Airways CEO Alex Cruz (no image)
Alex Cruz
369 Ratings
Pros
Cons
  • "Skills developed are often quite airline specific so can be difficult to switch jobs outside the(in 39 reviews)

  • "no consistency in shifts, hard to get the work life balance right(in 33 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Incredible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head Office Employee in Harmondsworth, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time for more than 3 years

    Pros

    BA has so many pro's, most notably: - Flexible working - Supportive managers - Fantastic career progression - Good salaries - Wonderful working environment - A big focus on staff

    Cons

    The location of head office makes travel mildly inconvenient for employees but there is a regular, free bus service to the station and free parking which makes up for it

    Advice to Management

    Continue the focus on staff, growth and our customers

    British Airways2019-07-01

    British Airways Response

    July 2, 2019Channels Editor

    Hi, thanks so much for this wonderful review. We are thrilled to get such positive feedback and are immensely proud to have colleagues who are so passionate about working here! Our aim is to give our colleagues the best working environment possible and if you have any suggestions we would love to hear them! We wish you all the best as part of the BA family.

    Show Less
  2. "Great department, friendly, supportive, good development opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Revenue Delivery Team Leader 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at British Airways full-time for more than 3 years

    Pros

    friendly, supportive, good development opportunities, good managers & flexible working, ok salary, nice office in greenery, lots of opportunities to get involved in different things, aviation industry is interesting

    Cons

    office is near heathrow as opposed to central london, old company trying to modernise, lots of process in the company but department is good

    British Airways2019-10-11
  3. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Aircraft Mechanic 
    Recommends

    I worked at British Airways full-time

    Pros

    They are what you expect!

    Cons

    Nothing to bad to say

    British Airways2019-10-16
  4. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pricing Analyst 

    I have been working at British Airways full-time for more than a year

    Pros

    Flexible working hours allow for office roles

    Cons

    It is in the UK

    British Airways2019-10-16
  5. "Lots of recent changes, overall good company to work for though"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Reservations Agent in Heathrow, England
    Recommends
    No Opinion of CEO

    I have been working at British Airways full-time for more than 10 years

    Pros

    Staff travel, Work/Life balance, annual leave, the flexibility of shifts.

    Cons

    Early starts and late finishes, but you have the flexibility to swap your shifts.

    British Airways2019-10-14
  6. "Tiring but great perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cabin Crew in Heathrow, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at British Airways full-time for more than 3 years

    Pros

    -Travel around the world, see amazing places -Stay in nice hotels -Lots of days off (legal minimum 9 days off + rest days in destinations) -Cheap flights for you and 2 friends/family members (you can change the nominated people every 6 months) -Opportunities to progress on your career (up to Customer Service Manager)

    Cons

    -Tiring, doing night flights and staying awake all night when you should be sleeping -Company treats you as a number -Staff are not rewarded for their hard work (bonus and reward scheme is not fair. Your personal performance has nothing to do with it) -Working with different people on every flight, difficult to make friends -Staying away from your family and friends, missing out on Christmas, New Year, Birthdays... etc with your family and friends -Can be a lonely job

    Show More

    Advice to Management

    Teach management skills to young managers. Many of them think the only way to have authority and respect is to scare and report crew.

    British Airways2019-10-13
  7. "Once in a lifetime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cabin Crew 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Airways full-time for less than a year

    Pros

    The travel, the prestige

    Cons

    The money goes on doing the job I’ve never earned more yet never been more skint

    Advice to Management

    Higher wage for MF

    British Airways2019-10-04
  8. "Worst flying job I’ve ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - First Officer in Heathrow, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at British Airways full-time for less than a year

    Pros

    Staff travel Little extras like first class bedding in pilot bunks

    Cons

    No work life balance Complete disregard for fatigue or constant changing time zones No roster protections Management openly have zero respect for employees Insane seniority gradient (expect no weekends off without leave for 5 years +)

    British Airways2019-10-18
  9. "Lead Technical and Production Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Team Leader in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Airways full-time for more than 8 years

    Pros

    Flights people location standards class

    Cons

    Bosses pay attitude lacking perspective

    Advice to Management

    Start paying and recognising skill

    British Airways2019-10-02
  10. "Interesting and diverse role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Learning and Performance Executive 

    I worked at British Airways full-time for more than 10 years

    Pros

    Working in a diverse environment where no 2 days are ever the same.

    Cons

    Constant changes in duties can affect some if you are not confident in what you are doing.

    British Airways2019-09-30
Found 978 reviews