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    British Airways Reviews

    Updated 19 September 2018
    720 reviews

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Alex Cruz
    250 Ratings

    720 Employee Reviews

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    Pros
    Cons

    • "There is no work life balance and the pay does not reflect the companies expectations" (in 22 reviews)

    • "Higher management are disconnected and have no idea of how to run Engineering, bonus scheme is grossly unfair, you are just a number" (in 16 reviews)

    More Pros and Cons

    1. "Excellent Company!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Regional Marketing Manager in West Drayton, London, England
      Former Employee - Regional Marketing Manager in West Drayton, London, England
      Recommends
      Positive Outlook
      Disapproves of CEO

      I worked at British Airways full-time (More than 10 years)

      Pros

      All these before merge with Iberia:
      Great attitude toward employees.
      Travel benefits.
      Perfect company if looking for career development.
      Colleagues around the word and in Head Office are really supportive. Great team work.

      Cons

      Since the merger with Iberia, BA lost tons of quality and reknown service.
      In order to make room for IB, BA staff in Latin America and ROW but Europe (excl. Spain) UK & I, were forced to become Iberia´s payroll or quit. Iberia promised to keep all the good work and recognition but didn´t and mistreated BA former staff.
      BA now could´t do anything to help.

      Advice to Management

      Don´t forget about your "former" BA staff that still work for BA but are Iberia´s payroll.

    2. "Perks are fantastic"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Executive Club Agent in Alderley Edge, England
      Current Employee - Executive Club Agent in Alderley Edge, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      Pros

      Staff travel

      Flexible roster

      Generous annual leave

      Cons

      Not enough pay for the job role

      3. Join the British Airways team
      See Our Latest Jobs

    3. "Global account manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Global Account Manager in London, England
      Current Employee - Global Account Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at British Airways full-time (More than 10 years)

      Pros

      Great and stimulating environment. Travel benefits and strong team morale

      Cons

      Long hours and lots of travel

      Advice to Management

      Continue growing in current direction. Support and train talent further.

    4. "Excellent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Flexible ,good,team i work is goof

      Cons

      Closing down due to financial problems

    5. "Flexibility"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Passenger Service Agent in Heathrow, England
      Current Employee - Passenger Service Agent in Heathrow, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at British Airways part-time (More than 10 years)

      Pros

      Excellent place for flexibility to fit around your lifestyle.

      Cons

      Shifts can be tiring and a lot on your feet all day.

      Advice to Management

      Listen to the staff they know what’s best on the forecourt as they live there.

    6. "Tiring"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at British Airways full-time

      Pros

      Great opportunity to build on customer service skills. Some good training and some good team connections

      Cons

      Tiring rosters, minimum rest, lack of work life balance. Crew bear the brunt of the company’s cutbacks and it can be tiring. Management can be difficult to work with as they are very pushy.

      Advice to Management

      Have a look back through the company’s history and learn how to retain your talent pool before its gone. A high staff turnover will eventually kill your competetive “service” edge

    7. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Cabin Crew in London, England
      Current Employee - Cabin Crew in London, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at British Airways full-time (More than 8 years)

      Pros

      Great company to work for working with experienced people from all over the world

      Cons

      I don't have any down side about this company

    8. "Cabin Crew"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cabin Crew in Thornton Heath, England
      Former Employee - Cabin Crew in Thornton Heath, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at British Airways full-time (Less than a year)

      Pros

      Opportunity to see the world amazing crew and staff.

      Cons

      Short stay in any destinations, low pay and management with a tunnel vision where there’s no open mind and flexibility

      Advice to Management

      Improve you’re human interaction as you’re employee are the one that makes you’re airline works.

    9. "Not as much fun as it sounds!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Manager in London, England
      Current Employee - Customer Service Manager in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at British Airways part-time (More than 5 years)

      Pros

      Travel perks, crew friendliness and a feeling of fulfilment on doing s good job for the customers

      Cons

      Dreadful rosters, micro management from above you, very target driven to achieve any bonus

      Advice to Management

      Stop micro managing and your very experienced staff will prove to you how good they are

    10. "Best"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Cabin Crew in Heathrow, England
      Current Employee - Cabin Crew in Heathrow, England
      Recommends
      Positive Outlook

      I have been working at British Airways full-time (More than a year)

      Pros

      Visit exciting places , great colleagues

      Cons

      Unable to plan ahead , always checking your roster

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