British Gas CSA Reviews | Glassdoor.co.uk

British Gas CSA Reviews

Updated 11 July 2018
14 reviews

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CSA

2.7
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British Gas Managing Director Mark Hodges
Mark Hodges
8 Ratings

Employee Reviews

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Pros
  • "Work/Life balance is always good too" (in 25 reviews)

  • "The company has good benefits available to make working there attractive" (in 31 reviews)

Cons
  • "No work life balance whatsoever" (in 18 reviews)

  • "Some of the senior management do not communicate well" (in 18 reviews)

More Pros and Cons

  1. "not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Edinburgh, Scotland
    Current Employee - CSA - Customer Service Associate in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    staff are like family and pay is good

    Cons

    can be high pressured at times but its part of the parcel

    Advice to Management

    n\a


  2. "Continuos changing enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Cardiff, Wales
    Current Employee - CSA - Customer Service Associate in Cardiff, Wales
    Positive Outlook

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Great benefits, good wages for the job in hand, good support offered.

    Cons

    Really hard to get a shift that suits you, some are really anti social, many system issues which can result in a negative impact on your performance which you then have to justify.

    Advice to Management

    Fix the systems so you're able to serve your customers efficiently.

  3. "British Gas Residential HomeCare CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Leicester, England
    Former Employee - CSA - Customer Service Associate in Leicester, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time (Less than a year)

    Pros

    When (not if) you end up suffering from extreme stress, staff could routinely take extended periods of time off work.

    Cons

    Extremely stressful and repetitive. Every minute is monitored. Customers are furious and CSAs have no power to offer resolutions.

    Advice to Management

    Treat your staff like humans not robots.


  4. Helpful (1)

    "Awful!! Awful!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Cardiff, Wales
    Current Employee - CSA in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (Less than a year)

    Pros

    Salary nothing more than that.

    Cons

    Managers are a waste of space. So blinkered and lazy!!!!

    Advice to Management

    Resign!!!


  5. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Edinburgh, Scotland
    Current Employee - CSA - Customer Service Associate in Edinburgh, Scotland
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    great staff, good benefits

    Cons

    constant flow if mis management. unnecessary change of management structure ad monotonous work

    Advice to Management

    a manager who cares about there staff will get the staff working and motivate


  6. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Manchester, England
    Current Employee - CSA - Customer Service Associate in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Great group of people within your team

    Cons

    Absolutely no progression despite promises, high targets, lots of pressure, inability to get holidays, constant change without clear direction, bonus earning ability is capped.

    Advice to Management

    If you want the best from staff then treat them like the asset they are to the company. Massive talent skills not being tapped into. Attrition is massive - do you not question why ? CSA's are not pawns they are the heart of the business.


  7. Helpful (1)

    "CSA Smart Metering team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA Smart Metering in Leeds, England
    Current Employee - CSA Smart Metering in Leeds, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Ok to work for, pay scales Ok for the job.

    Cons

    Constant fear of job insecurity. Some people treated better than others. Some lazy staff constantly out smoking or on their mobiles which shouldn't be tolerated as there is private information available. Know some staff who check who lives at certain addresses. Extra payments made for 'reporting' staff to management knows as 'money in your pocket'.

    Advice to Management

    Need a clear out of staff who take the proverbial with smoking/toilet breaks and stop creating an atmosphere of reporting other members of staff just for £30.

  8. Helpful (3)

    "worked for British gas in Manchester for just over 3 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Manchester, England
    Former Employee - CSA in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    not a lot, i met some great people and i'm still in contact with them, Good rate of pay for call centre positions.

    Cons

    Internal recruitment is not 'open and honest', or based on ability,you are interviewed as if you have never even worked for the company
    Forced to book holiday time over a year in advance
    Stupidly poor work/life balance for those in a call center roll
    Horrible atmosphere and miserable, fed up staff.
    They want staff to sign a contract saying they will work till 10pm on weekdays also Sundays and bank holidays before they will issue a payrise
    bonus payments reduced for silly reasons re compliance which is forever being changed without telling the staff.

    Advice to Management

    make the managers sit on the phone and at least get to know the systems,too many have never even been on the phone and have no idea on the systems so how can they advise the advisors!!
    Train all advisers to take different call types,when i was there i would see lots of my colleagues sat around waiting for calls when my call type was constantly on calls
    Sort the bonus scheme out you used to be paid on sales but now only retention and the amount of direct debits you set up ,so bonus payments have dramatically reduced but advisors are still doing the same amount of work


  9. Helpful (3)

    "New management are shocking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Cardiff, Wales
    Current Employee - CSA in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent wage, free fruit, free Cornflakes free tea, free coffee. Met some lovely people working here

    Cons

    New management have come in, made hundreds of people redundant and within weeks of sacking them they realised those positions are actually needed and are now seeking replacement. They are also trying to change our contacts so that we have to work Sundays with no additional pay. Also want to open Xmas day which is shocking.

    Advice to Management

    You wouldn't work on Xmas day so how can you expect us to


  10. Helpful (3)

    "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Manchester, England
    Current Employee - CSA in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great basic salary + bonus every 3 months

    Cons

    Too many targets to chase - Most managers seem to go by their own rules, so different teams get treated differently depending on the manager

    Advice to Management

    If you talk the talk, walk it e.g. If you expect staff to have empathy, try begin that way yourself