British Gas Customer Service Representative Reviews | Glassdoor.co.uk

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British Gas Customer Service Representative Reviews

Updated 20 September 2017
3 reviews

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Customer Service Representative

4.2
StarStarStarStarStar
Recommend to a friend
Approve of CEO
British Gas Managing Director Mark Hodges
Mark Hodges
0 Ratings

Employee Reviews

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Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 12 reviews)

  • Disputes within senior management (in 16 reviews)

More Pros and Cons

  1. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England
    Current Employee - Customer Service Representative in Leeds, England
    Doesn't Recommend
    Positive Outlook

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Its one big family, Good Brand, Good benefits, diversity

    Cons

    Structure needs to be a bit more flexible

    Advice to Management

    Act quicker or implement change quicker to save customers
    Listen More
    Be more proactive


  2. Helpful (1)

    "Heavy workload friendly staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Former Employee - Customer Service Representative in London, England
    Recommends
    Negative Outlook

    I worked at British Gas full-time (More than a year)

    Pros

    It is a good team spirit with great energy in office and young work force in customer service

    Cons

    There is a heavy workload in the customer service department and monotonous work with often dissatisfied customers which means quite a bit of stress

    Advice to Management

    Give customer service agents more delegated responsibilities to be able to take a decision on a customer without always having to refer to the line manager


  3. "Good workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    - Good Salary for what you do
    - Strong team ethic
    - Development is there if you want it
    - Great office environment

    Cons

    - None for me, best ever job I have had