British Gas Customer Service Representative Reviews | Glassdoor.co.uk

British Gas Customer Service Representative Reviews

Updated 21 May 2018
6 reviews

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Customer Service Representative

4.3
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
British Gas Managing Director Mark Hodges
Mark Hodges
2 Ratings

Employee Reviews

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Pros
  • "Work/Life balance is always good too" (in 25 reviews)

  • "The company has good benefits available to make working there attractive" (in 31 reviews)

Cons
  • "No work life balance whatsoever" (in 18 reviews)

  • "Some of the senior management do not communicate well" (in 18 reviews)

More Pros and Cons

  1. "Great enviroment to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oxford, England
    Former Employee - Customer Service Representative in Oxford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Great teams, excellent training and superb enviroment. I really enjoyed my time with British Gas as a Customer service specialist. The team leaders are very helpful and there for you when you need them the most. Great salary and benefits packages.

    Cons

    I cant think of any cons. If you enjoy working in a frendly enviroment this place is the best! T


  2. "British Gas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manchester, England
    Former Employee - Customer Service Representative in Manchester, England
    Doesn't Recommend
    Disapproves of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    Good wage for call centre work

    Cons

    Poor management
    Too much focus on stats

  3. Helpful (1)

    "OK. nice environment but boring job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manchester, England
    Former Employee - Customer Service Representative in Manchester, England
    No opinion of CEO

    I worked at British Gas full-time (Less than a year)

    Pros

    Excellent training for the first 6 weeks. Good salary compared to other call centres. Nice office environment. My manager was great and supportive but this wasn't the same for people on other teams.

    Cons

    Opportunities for progression seem to be biased towards the people who shout the loudest rather than those who have put in the graft and consistently hit KPIs

    Advice to Management

    Consider progression opportunities to avoid high staff turnover


  4. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England
    Current Employee - Customer Service Representative in Leeds, England
    Doesn't Recommend
    Positive Outlook

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Its one big family, Good Brand, Good benefits, diversity

    Cons

    Structure needs to be a bit more flexible

    Advice to Management

    Act quicker or implement change quicker to save customers
    Listen More
    Be more proactive


  5. Helpful (1)

    "Heavy workload friendly staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Former Employee - Customer Service Representative in London, England
    Recommends
    Negative Outlook

    I worked at British Gas full-time (More than a year)

    Pros

    It is a good team spirit with great energy in office and young work force in customer service

    Cons

    There is a heavy workload in the customer service department and monotonous work with often dissatisfied customers which means quite a bit of stress

    Advice to Management

    Give customer service agents more delegated responsibilities to be able to take a decision on a customer without always having to refer to the line manager


  6. "Good workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    - Good Salary for what you do
    - Strong team ethic
    - Development is there if you want it
    - Great office environment

    Cons

    - None for me, best ever job I have had