British Gas Gas Engineer Reviews | Glassdoor.co.uk

British Gas Gas Engineer Reviews

Updated 1 August 2018
12 reviews

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Gas Engineer

3.5
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British Gas Chief Executive, Centrica Consumer Mark Hodges
Mark Hodges
7 Ratings

Employee Reviews

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Pros
  • "Work/Life balance is always good too" (in 26 reviews)

  • "The company has good benefits available to make working there attractive" (in 31 reviews)

Cons
  • "No work life balance whatsoever" (in 18 reviews)

  • "Some of the senior management do not communicate well" (in 19 reviews)

More Pros and Cons

  1. "Gas service engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gas Service Engineer in West Looe, England
    Former Employee - Gas Service Engineer in West Looe, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    Good place to work.. Hours

    Cons

    Weekend & evening shifts.... Money

    Advice to Management

    Do more work


  2. "Technical gas engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Gas Engineer in Birmingham, England
    Former Employee - Technical Gas Engineer in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    Excellent apprenticeship at their own training facilities. Very high standard of work as well as brilliant support if ever required

    Cons

    Lots of red tape. By that I mean endless amounts of health and safety paperwork before starting the job and too much pressure to upsell new products

  3. Helpful (2)

    "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gas Engineer in London, England
    Former Employee - Gas Engineer in London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    Good training customer focused, same uniform , provide tools and equipment

    Cons

    Selling , emphasis on getting sales and targets , not interested in how good yoybare overall as an engineer


  4. "Gas Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gas Engineer in Saint Helens, West Midlands, England
    Current Employee - Gas Engineer in Saint Helens, West Midlands, England
    Recommends

    I have been working at British Gas full-time (More than 10 years)

    Pros

    The support from management. The British Gas brand. Tools. Salary.

    Cons

    Long days. Premier hours. Travel.


  5. Helpful (2)

    "Crap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gas Breakdown Engineer in Southend-on-Sea, England
    Former Employee - Gas Breakdown Engineer in Southend-on-Sea, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Traing was excellent in the academy could not falter and blokes I work with were great job flexibility was good also

    Cons

    Crap management didn't care to hard on the engineer's working at bg crap money no promotion no future bad communication with management

    Advice to Management

    Engineers are the back bone the Buisness
    So treat them with respect not all but some are daft


  6. "Gas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gas Engineer in Cardiff, Wales
    Current Employee - Gas Engineer in Cardiff, Wales
    Recommends
    Positive Outlook

    I have been working at British Gas full-time (Less than a year)

    Pros

    A great salary and opportunities

    Cons

    can be Long wokring hours


  7. Helpful (9)

    "Sales, Sales, Sales!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Gas Engineer in Whitley Bay, England
    Current Employee - Technical Gas Engineer in Whitley Bay, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 8 years)

    Pros

    Good salary, good benefits... (Qdos) good shifts in the summer, horrendous in the winter, some good engineers work here. Struggling to find anymore pros

    Cons

    British Gas are only interested in sales, as soon as you get into a customers house they expect you to flog something, preferably a Hive. It's sales 1st then repair the appliance 2nd. Obviously some customers have had enough with 400k leaving in the first 6 months of this year. It's not just the customers who have had enough though, the bully boy techniques and micromanagement have taken a toll on the work force too, as many engineers have left this year (including myself at the end of the year) the GMB union don't care and don't do anything, too much in BG's pocket.
    It's a well paid job but simply isn't worth the stress. Such a shame as it used to be a great place to work. Now it's just toxic. Counting down the days to when I leave.

    Advice to Management

    Stop with the micromanagement, treat employees as people and not money making drones. Communication is very poor, morale rock bottom, the management don't realise as they are so out of touch. Greedy shareholders are ruining BG and it's brand.

  8. Helpful (6)

    "Gas Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gas Engineer
    Former Employee - Gas Engineer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    Summer Hours, Pay, Sharesave scheme

    Cons

    Micro-Management, Heavily tracked van, Poor Leadership from Service managers, Sales Driven engineers looked upon better than Good repair engineers, Losing high volumes of contracts

    Advice to Management

    Listen more to engineers,


  9. Helpful (8)

    "16 Years service, More like thieving Gas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Gas Engineer in Birmingham, England
    Former Employee - Technical Gas Engineer in Birmingham, England
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    3 and 4 day weeks in Summer
    Good fellow gas engineers willing to support each other
    Sharescheme (not very good anymore share price not really risen in past few years)
    Pension ( which recently cut by approx 30%)

    Cons

    Bullying
    No Respect
    Union GMB have no backbone seem to be in the back pocket of BG, and when questioned seem to forget who pays for them they should be serving the employees Not BG
    Forced to Sell
    Miss Selling encouraged by Management
    Want you to sell not Fix Boilers
    Micro managing
    Dispatchers moved to India and not trained properly
    Good engineers leaving or Pushed out and not being replaced.
    Poor Morale at company
    Management hound engineers when expensive parts need to be replaced on Boiler
    Losing Customer due arrogance of Company

    Advice to Management

    What once was a great company to work for and be a customer is a shadow of former self. Losing customers in the thousands,


  10. Helpful (4)

    "Technical Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gas Engineer in Mitcham, England
    Current Employee - Gas Engineer in Mitcham, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Holiday Pay.
    Sharesave.
    Dependant leave.
    28 hours in summer though all over the place.

    Cons

    -Cant use your holiday when you want to unless your a service engineer only, if you dont do breakdowns you can have time off when ever you want, unfair really.
    -Use dependants leave and your made to feel bad/guilty for taking a day off to sort out care (my young baby boy in my situation)
    - OT dependant on how busy your patch is, if you work on a quiet area, good luck getting any additional pay
    - We are repair men/women. we dont mind giving the best honest advice for the customer but do not apple preassure/hard sales when you would rather us sell a boiler than fix it.
    - Working on boilers that no other firm would touch, mainly the rubbish. (ferrolli/heatline/ravenheat)

    Advice to Management

    Start making us enjoy our job in S&R, stop forcing us to take on rubbish boilers then moan at us when months later it needs a £500 heat exchanger or £300 PCB. The majority of us do a hard days work and stop micro managing us and let us do what were good at and enjoy, fixing boilers (ideally decent ones)