British Gas Smart Energy Expert (Meter Engineer) Reviews | Glassdoor.co.uk

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British Gas Smart Energy Expert (Meter Engineer) Reviews

6 reviews

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Smart Energy Expert (Meter Engineer)

1.8
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British Gas Managing Director Mark Hodges
Mark Hodges
2 Ratings

Employee Reviews

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Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 14 reviews)

  • Disputes within senior management (in 18 reviews)

More Pros and Cons

  1. Helpful (7)

    "Smart Energy Expert Micro management, confusing wages, poor development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Smart Energy Expert (Meter Engineer) in Nottingham, England
    Former Employee - Smart Energy Expert (Meter Engineer) in Nottingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    Good Training Facility's, work van and tools.
    Good co workers
    Stable enough for future after 2020
    Share save
    And that's about it!

    Cons

    Low wages not competitive at all...
    Micro management, phone ringing every half hour
    Poor development unless you agree with everything they tell you
    No trust
    Forced overtime even though they say it's not!
    No clear direction... we fit Meters but more concerned about sale leads!
    Very stressful working environment
    Only ever get told about the negative things never get congratulated on the positive
    Union have no backbone

    Advice to Management

    Put more trust in engineers, give credit to those who truly deserve it not just to those who play at it.


  2. Helpful (9)

    "You're just a 6 digit employee number, not a person."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Smart Energy Expert (Meter Engineer) in Sutton, London, England
    Former Employee - Smart Energy Expert (Meter Engineer) in Sutton, London, England
    Doesn't Recommend
    Negative Outlook

    Pros

    Good training which is both interesting and fun. I was with a good bunch of lads at one of British Gas' many training academies. We resided in different hotels, all of which were of a good standard such as the Hilton etc. Good pension scheme.

    Cons

    Performance monitored if you don't push boiler sales in an engineering role. You need at least one sale a month at British Gas' exorbitant ramped up price's which is virtually impossible. The employee 'PERKZ' discount scheme is a waste of time. The SEM in my area was an absolute bell end, and the DSEM was even more of one. Both of these managers have adopted a bullying approach to dealing with SEE's in their team. Both severely institutionalised which is what you can look forward to if you stay in the business for a longtime. Lunch breaks are restricted as you feel under pressure from a constant workload. A large part of the working day is spent waiting around for the Smart Meters to commission. You assume that you're gas safe at the end of the training, when really all that you've achieved is a city & guilds level 2 qualification, similar to GCSE level qualification expected from a 15 year old child. Very little opportunity to progress in the business, unless you fancy installing central heating or repairing boilers for the rest of you life. Don't be sold a dream from what you read in the job vacancy!

    Advice to Management

    If you treated a member of the public in the same way you do your staff you would lose some teeth and have a couple of black eyes in no time.


  3. Helpful (4)

    "Smart Energy Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Energy Expert (Meter Engineer)
    Current Employee - Smart Energy Expert (Meter Engineer)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than a year)

    Pros

    Pay is the only pro. There is literally nothing else. Avoid at all costs. Blah blah blah blah. It's truly an awful place.

    Cons

    Lack of training
    Pressure from management and the office
    Customers are 90 percent scum
    7 day in a row illegal call out rota
    Fitting meters that don't work
    Fixed bonus criteria

    Advice to Management

    You're all cretins. Just quit.


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  5. Helpful (8)

    "stress and pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Energy Expert (Meter Engineer) in Nottingham, England
    Current Employee - Smart Energy Expert (Meter Engineer) in Nottingham, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    full paid training, and all the latest tools and equipment. salary is pretty good especially when bumped with all the overtime and callout and bonus

    Cons

    too much pressure, unrealistic expectations of job duration means often a high workload and travel time seems to be ignored. trying to make salesmen out of engineers. low staff numbers means on call happens too often


  6. Helpful (1)

    "too much stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Energy Expert (Meter Engineer) in Newcastle, England
    Current Employee - Smart Energy Expert (Meter Engineer) in Newcastle, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    tools and van are good

    Cons

    to much work badly planned to many changes

    Advice to Management

    more training and personal growth


  7. Helpful (3)

    "Deceived with the idea of career progression... Alas, never to happen!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Smart Energy Expert (Meter Engineer) in London, England
    Former Employee - Smart Energy Expert (Meter Engineer) in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Some good, professional staff within the business, though they soon realize they are a minority, and move on. Good team work out in the field between engineers, who look out for each other, and make sure customers' appointments are met and the job gets completed.

    Cons

    Too many middle-managers who are out of their depth, and in some cases don't understand the remits of managerial roles, nor prepared to look out for engineers or meet customers' expectations, whilst also only looking after their own objectives.
    Far too much micro-management, to a paranoiac level, which leads to an environment of dis-trust between the engineers getting the job completed and management sitting in offices keeping each others seats warm.
    The company currently relies on an archaic I.T. system, which would not be out of place from the early 80's, really should be confined to a technology museum, rather than be relied on for a 24/7/365 business, whilst the telephony system could really do with an upgrade.

    Deceitful H.R. who in turn do not understand basic business procedures, or how to pay staff in full and on-time.

    Hired on the pretence, that there would be scope to move on, or progress through the company, yet having applied for numerous roles for varying departments, was never given the time of day, nor offered an interview to show how I could benefit the company in other areas.

    If you are looking at joining this company as an apprentice or hands-on engineering role, then you could do better representing a competitor or contractor within the same role, pay-structures do not compare, whilst anywhere else would be less stressful to represent day in- day out.
    Also, beware if you are looking at any of their positions offering 'on-the-job' or 'in-house' training, as these are sometimes fulfilled by in-field engineers from other departments, than the job skill they are seconded to train, whilst also incorporating some kind of training bond payback scheme that will most likely tie you in for a period of years.

    Advice to Management

    Listen to feedback once you have asked for it, and put the business's four main objectives, before your own personal goals.