British Gas Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

British Gas Reviews

Updated 4 December 2017
379 reviews

Filter

Filter

Full-timePart-time

379 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 14 reviews)

  • Disputes within senior management (in 18 reviews)

More Pros and Cons

  1. Helpful (2)

    "Service and repair engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service and Repair in Wolverhampton, England
    Current Employee - Service and Repair in Wolverhampton, England
    Doesn't Recommend
    Disapproves of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Still in finaly salary pension which is rare these days. 4 day and a few 3 day weeks in summer

    Cons

    Bad management, engineers morale lower than ever, lost our bonus scheme, targeted for absoloutly everything. Emergency callout is a joke atm


  2. "Gas service engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gas Service Engineer in West Looe, England
    Former Employee - Gas Service Engineer in West Looe, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    Good place to work.. Hours

    Cons

    Weekend & evening shifts.... Money

    Advice to Management

    Do more work


  3. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Gas full-time

    Pros

    Pool table, flexible working

    Cons

    lack of direction, lack of ownership of projects


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Controller in Staines, England
    Current Employee - Financial Controller in Staines, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Genuinely look after employee welfare and opportunities for training and development are available if required. Culture is quite good where bullying type behaviour would never be tolerated

    Cons

    Big organisation so obviously lower down the chain you will feel like just another number. But overall nothing too negative to say.

    Advice to Management

    Seek greater employee collaboration before foisting ill advised business decisions on then which have ignored the ground reality.


  6. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Leicester, England
    Current Employee - Analyst in Leicester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    Good working environment and friendly staff.

    Cons

    Little structured development opportunities and prospects of promotion. Little direction or interaction from senior management.

    Advice to Management

    Listen to your staff more and provide them with better structured development opportunities which are in line with their future goals. Dedicate more time to your people than your processes. Take care of your people who will in turn take care of your processes.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - API Engineer in Staines, England
    Former Employee - API Engineer in Staines, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Good variety of roles across different teams, clear strategic vision.

    Cons

    Existing employee raise structure is not great.


  8. "Installation Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Engineer in Bath, England
    Current Employee - Installation Engineer in Bath, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than a year)

    Pros

    Good salary, van, fuel card, uniform, tools

    Cons

    Hard to progress or to gain promotion

    Advice to Management

    Look at improving communications higher up


  9. Helpful (1)

    "Poor Management lazy staff and favouritism by management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Edinburgh, Scotland
    Former Employee - Customer Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Decent Salary and bonus but only if you meet your targets unless your favoured then you get top bonus with poor targets and stats

    Cons

    expected to do everything under one umbrella threshold, management are extremely lazy as are certain members of staff who get paid for doing nothing and are bumped up to the highest bonus bracket with nothing to back up the reasons for this csm's are aware of this yet do nothing the CEO needs to get there finger out and sort out the deadwood from those committed to doing whats best for the customer without trying to ram sales down their throats everything is about promoting and very little about customer service to the customer TL'S know nothing about how to be a customer service advisor

    Advice to Management

    sort your management team out and stop allowing lazy sods to get paid for nothing everyone should have the same opportunities yet it only goes to people who are favoured by their manager


  10. "supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisory Team Leader in Manchester, England
    Former Employee - Advisory Team Leader in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    good company to work for, friendly people, very good training facilities available to all staff, a very good subsidised canteen

    Cons

    Some of the targets are quite high and can be difficult to achieve in the time allowed, sometimes there is pressure to do overtime

    Advice to Management

    Allow more time to complete tasks and more training if required instead of focusing on targets. Listen to the staff


  11. "Cut throat, Senior Management don’t care about employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Leicester, England
    Former Employee - Customer Service Advisor in Leicester, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    Decent pay, looks good on resume. Working with engineers on dispatch. Fast paced. Made good friends. Some managers were great.

    Cons

    Company culture and cutthroat mentality. Operations was known as the lion’s den. Managers very hit or miss. Stressful; often get shouted at by customers because of having to reschedule appointments Entire departments disbanded because of the constant moving around they do and redundancies. No job security or upward mobility. Had several abusive managers, including one who smiled to her manager when I complained of bullying, then waited till he was gone to take me into a room and shout at me. Cold, clinical.

    Advice to Management

    Stop treating employees as dispensable


Showing 379 of 393 reviews
Reset Filters