British Gas Reviews | Glassdoor.co.uk

British Gas Reviews

Updated 19 September 2018
476 reviews

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476 Employee Reviews

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Pros
  • "Work/Life balance is always good too" (in 26 reviews)

  • "The company has good benefits available to make working there attractive" (in 31 reviews)

Cons
  • "No work life balance whatsoever" (in 18 reviews)

  • "Some of the senior management do not communicate well" (in 19 reviews)

More Pros and Cons

  1. Helpful (1)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Engineer
    Former Employee - Technical Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    Decent salary but still no where near enough for all the stress and bullying that took place.

    Cons

    Expected to achieve unachievable goals and selling was far more important to Managers than the job engineers are contracted to do which is fixing/servicing gas appliances. The engineers who sold the most were favoured and would get away not fixing something properly ie temporarily fix that would go wrong again and someone else would have to do the job properly.

    Advice to Management

    I'm well aware that the sales targets are set from the very top and you are also under pressure to get your Engineers to help you hit your targets, but have more respect and understanding towards the engineers who are good at their jobs and don't favour the bad/lazy engineers just because they sell loads and make you look good.


  2. "Not for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre Advisor
    Former Employee - Call Centre Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time (Less than a year)

    Pros

    There was around a hand full of nice people I came across who didn’t treat you like a number

    Cons

    10 hour shifts, job was nothing like the advertised position indicated, the place made me ill.

    Advice to Management

    Value your staff. Some management did do this but the majority treat you like a number and was figure orientated.

  3. "Complex query Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oxford, England
    Former Employee - Anonymous Employee in Oxford, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Fantastic facilities and pay, benefits and perks.

    Cons

    Disorganised, and not viewed as important enough by the parent Centrica.


  4. "Technical gas engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Gas Engineer in Birmingham, England
    Former Employee - Technical Gas Engineer in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    Excellent apprenticeship at their own training facilities. Very high standard of work as well as brilliant support if ever required

    Cons

    Lots of red tape. By that I mean endless amounts of health and safety paperwork before starting the job and too much pressure to upsell new products


  5. "British gas"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Honestly i can't remember anything at all

    Cons

    Very bad management.... just care for numbers and figures.


  6. "Continuous change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Control Accountant in Staines, England
    Former Employee - Financial Control Accountant in Staines, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    Well paid, opportunity for development, good people

    Cons

    Constant restructuring and with the finance transformation program while there is a goal there is no specifics or leadership of how to get there. Lots of 'other peoples problems' and 'computer says no' attitude.

    Advice to Management

    Clear communication in the specifics of change. Make people feel that hard work is rewarded


  7. "Company neglects backbone of business i.e. the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Staines, England
    Current Employee - Anonymous Employee in Staines, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (Less than a year)

    Pros

    On site gym is a plus

    Cons

    Employees undervalued and company not interested in helping you develop. Too many managers and too much bureaucracy.

  8. "British Gas"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Gas full-time

    Pros

    Great people. Development and benefits.

    Cons

    Departments not talking to each other


  9. "Smart Energy Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at British Gas full-time

    Pros

    Good work life balance. Quality over quantity, safety is the main focus and that is clear. Good dispatch relationship and supportive direct manager but no interaction further up than that. Lower pay but full package with holidays and sick pay very good.

    Cons

    Poor bonus structure. Too much emphasis on the unimportant aspects of the jobs such as button pushing and van tracking, once a lone worker job with minimal supervision but more and more ways in which they can monitor you. Lost trust in employees. Also limited progression routes as business is no longer expanding and is trying to streamline.


  10. "Poor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Gas full-time

    Pros

    Being paid on time, company benefits

    Cons

    Dis-organised, senior management heavy, no clear direction


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