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British Gas Reviews

Updated 14 February 2018
401 reviews

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401 Employee Reviews

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Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 15 reviews)

  • Some of the senior management do not communicate well (in 18 reviews)

More Pros and Cons

  1. "Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advocate in Edinburgh, Scotland
    Current Employee - Advocate in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Good pay and some really genuine people

    Cons

    To many little groups of staff who get the opportunity to progress over those who know the job inside out. 13 years master of all systems and call types yet someone who's been in the door 6 months but have sucked up gets better chance at bigger and better roles while those who work hard learn the business get left behind because we are not yes men or woman

    Advice to Management

    Look at your career opportunities more fairly and reward on merit not on who says the right things to suck up to management.


  2. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    The company has good benefits available to make working there attractive. There is also opportunity to make a career within the company due to the size and number of positions available.

    Cons

    over recent years there have been too many cuts and a lack of real direction from leadership resulting in a low moral workforce. Once this poor phase is over I am sure it will improve again.


  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great company to work for

    Cons

    Made Redundant With no options


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Product Pricing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, East of England, England
    Former Employee - Anonymous Employee in Cambridge, East of England, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    Good people, direction of travel is the right one. Pay and benefits are also pretty strong

    Cons

    Lots of change at senior level, lots of consultants, lots of restructures - used to be able to work flexibly, now rather limited to Staines which isn't a good place to work. Hard to progress through the organisation. Lots of role duplication.

    Advice to Management

    Too many "journey-men" execs


  6. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Staines, England
    Former Employee - Analyst in Staines, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Good work life balance - good support network - friendly staff

    Cons

    Working locations - job security - company prospects


  7. "Enjoyed my career so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Varied roles, strong leadership focus , development

    Cons

    Constant change, senior leadership kept changing direction


  8. Helpful (1)

    "Nice people, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Data Analyst in Abingdon, England
    Former Employee - Customer Data Analyst in Abingdon, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Great people who work very hard
    Good benefits and incentives to perform
    On site gym
    Nice office in a good location

    Cons

    Poor management with very little interest in their teams
    Poor systems that are inefficient
    Not interested in the people’s development

    Advice to Management

    Treat the people like people instead of another number


  9. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Manchester, England
    Current Employee - CSA - Customer Service Associate in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Great group of people within your team

    Cons

    Absolutely no progression despite promises, high targets, lots of pressure, inability to get holidays, constant change without clear direction, bonus earning ability is capped.

    Advice to Management

    If you want the best from staff then treat them like the asset they are to the company. Massive talent skills not being tapped into. Attrition is massive - do you not question why ? CSA's are not pawns they are the heart of the business.


  10. "Lost the plot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Stockport, England
    Current Employee - Sales Representative in Stockport, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    Steady job. Free hot water at last.

    Cons

    Difficult to understand why I'm still here after 7 years. Management are completely clueless as to why the company is rotting and treat knowledgeable employees like primary school kids. Surprised there haven't been suicides as there is that much stress to achieve targets that haven't been quantified in any accurate manner. Feel like screaming.

    Advice to Management

    Sack yourselves.


  11. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Leicester, England
    Former Employee - Engineer in Leicester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (Less than a year)

    Pros

    You have to respect those who can get away with killing someone...they did it 3 times with the help of the HSE, they tried to do it to me...

    Cons

    Management...making the place full of stress and misery and still expecting a productive workforce

    Advice to Management

    You are employing people with families not worthless numbers, only cowards bully but it is the main criteria to be a manager.


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