British Gas Reviews | Glassdoor.co.uk

British Gas Reviews

Updated 14 June 2018
444 reviews

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444 Employee Reviews

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Pros
  • "Work/Life balance is always good too" (in 25 reviews)

  • "The company has good benefits available to make working there attractive" (in 31 reviews)

Cons
  • "No work life balance whatsoever" (in 18 reviews)

  • "Some of the senior management do not communicate well" (in 18 reviews)

More Pros and Cons

  1. "Smart energy expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Smart Energy Expert in London, England
    Former Employee - Smart Energy Expert in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Good training. Potential to make extra money on working OT and weekends.

    Cons

    Long and frustrating policies and overcomplicating simple tasks!
    No career portunities.


  2. "Mixed feelings."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Manchester, England
    Current Employee - Customer Service Advisor in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    The training is good and the people I work with are fantastic. The benefits plus is good too. They offer good maternity, sick and dependency pay too. Work/Life balance is always good too.

    Cons

    No progression, lack of communication from the hierarchy, some business decisions are awful and lack of morale in the workplace. Losing customers at an alarming pace and piling too much work on Team Leaders which prevents them from spending time with their teams.

    Advice to Management

    Management above Team Leaders levels need to put the staff first sometimes rather than it always being about the customers/business needs. If you treat the staff well, the business needs and customers will come with that.

  3. Helpful (1)

    "Gas engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    None management was more concerned with selling

    Cons

    Long winter hours poor work life balance

    Advice to Management

    Care more about employees


  4. Helpful (2)

    "Management couldn't care less! ***"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Meter Expert in Glasgow, Scotland
    Current Employee - Smart Meter Expert in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than a year)

    Pros

    Van, Tools, Uniform. To a point the training as it is suppose to be the best in the industry but it falls Very short.

    Cons

    Management couldn't care less unless your prod is amazing and even then you could be doing better (watched quite a few guys bend over backwards only to be told there is more they could do)! Even if you are a top performer with NPS and safety, if you need time of work (injury and issues at home) you are passive aggressively (or in some cases just aggressively) hounded until you're back.
    And there is no continuity in what they tell you. One minute a sick line isn't" worth the paper it was written on" and that you should be "supported at work", to being forced of on the sick for several months where I was constantly hounded and put under pressure to say I was fine.

    Training, yes you get it and yes it is suppose to be the best in the industry but it is No Apprenticeship. Myself and most others go from no prior knowledge of Gas or Electric to being out in the publics homes by urself in 25 weeks (9 of those weeks are if the field with another Engineer). It is really intents and dose not prepare you properly for the role. And if anything goes wrong with the job and you need to leave (think within the first 4 years), they will try and get you to pay back up to £6,000 for a training bond (even though training they pay you significantly less and they also get some funding from the EU to train you)!

    Despite being a lone worker you are monitored at ever point in your day. You van has a tracker, they know as soon as you turn you key in the morning to last thing at night and despite being a mobile worker, you are not supposed to clam drive time to you first job and from your last one as working time. The Van has sensors in the gears, brakes and tires and you will get berated for your driving behaviours a few time a year. From job to job there is no true reflection of how long it took you to get from one to another (traffic issues ect.), just how long they think it should take. You get a 30min lunch,fair enough but not fair enough is the fact that it starts as soon as you close the last job on your tablet and you're also not supposed to sit outside the customers house to eat you lunch.

    Yes you can order new tools and parts but you get No admin time, most end up doing this in there own time (at home on on lunch), so as to keep management happy.

    Smart Metering is pretty much the only expanding part of the BG business but you are Very much a second-class engineer! From the lest paid and worst contract.

    Advice to Management

    Have a bit more respect for your workforce!
    Stop talking about "the full package" thats is only there for a select few during wedge negotiations and pay inline with competitors!
    Treat you team like human beings.
    Giving out beers and bottles of vodka do Not make you a good manager!
    I have not dealt with one of you who can live up to the centrica values!


  5. "dispatch agent stockport"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Stockport, England
    Current Employee - Dispatcher in Stockport, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Fair salary good people to work with

    Cons

    Unsociable hours.hard to get time off. Very much if your face fits you get a good bonus. Manageds wont listen if you raise an issue. Managers wont ever challenge back on a business decision. They go along witb all decisions even thkugh they silently disagree. The workers at the sharp end of the business are never consulted or involved in a decision, even though the business sag the do. Decisiobs based on information provued by over paid analysts.

    Advice to Management

    Start listenibg to your staff. There is a lot of experisnce out tbere with some good ideas. Get your head out of ths clouds befide we all leave. You know your attrtion rates are high how about finding out why


  6. "Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Manchester, England
    Current Employee - Data Analyst in Manchester, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    There are many benefits that you are able to take advantage of.

    Cons

    There is not enough development, the nutrition in a number of the offices is quite low so people not leaving means that there are no positions to progress

    Advice to Management

    More development is needed


  7. "Continuos changing enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Cardiff, Wales
    Current Employee - CSA - Customer Service Associate in Cardiff, Wales
    Positive Outlook

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Great benefits, good wages for the job in hand, good support offered.

    Cons

    Really hard to get a shift that suits you, some are really anti social, many system issues which can result in a negative impact on your performance which you then have to justify.

    Advice to Management

    Fix the systems so you're able to serve your customers efficiently.

  8. Helpful (1)

    "A frustrating mess of compliance, incompetence and a shockingly bad system."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Manchester, England
    Current Employee - Customer Service Advisor in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than a year)

    Pros

    Decent money for an easy job.

    Cons

    Gets old quickly, very repetitive call types and lots of script reading. System is appalling and seems to be designed to make your life difficult.

    Advice to Management

    Put some of that 1.2 billion profit you made last year into a workable system!


  9. "Not very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Oxford, England
    Former Employee - Account Manager in Oxford, England

    I worked at British Gas part-time (More than 3 years)

    Pros

    Free drinks, pretty good people.

    Cons

    Bad management, terrible pay structure.


  10. "Great People - Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Oxford, England
    Former Employee - Account Manager in Oxford, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Really nice people to work with and great salary package.

    Cons

    No direction as a company at all. The decision to put the customer service in SA made it impossible to maintain sales.

    Advice to Management

    UK customer service!


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