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British Gas Reviews

Updated 13 December 2017
379 reviews

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379 Employee Reviews

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Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 14 reviews)

  • Disputes within senior management (in 18 reviews)

More Pros and Cons

  1. "supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisory Team Leader in Manchester, England
    Former Employee - Advisory Team Leader in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    good company to work for, friendly people, very good training facilities available to all staff, a very good subsidised canteen

    Cons

    Some of the targets are quite high and can be difficult to achieve in the time allowed, sometimes there is pressure to do overtime

    Advice to Management

    Allow more time to complete tasks and more training if required instead of focusing on targets. Listen to the staff


  2. "Cut throat, Senior Management don’t care about employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Leicester, England
    Former Employee - Customer Service Advisor in Leicester, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    Decent pay, looks good on resume. Working with engineers on dispatch. Fast paced. Made good friends. Some managers were great.

    Cons

    Company culture and cutthroat mentality. Operations was known as the lion’s den. Managers very hit or miss. Stressful; often get shouted at by customers because of having to reschedule appointments Entire departments disbanded because of the constant moving around they do and redundancies. No job security or upward mobility. Had several abusive managers, including one who smiled to her manager when I complained of bullying, then waited till he was gone to take me into a room and shout at me. Cold, clinical.

    Advice to Management

    Stop treating employees as dispensable


  3. "Good salary and perks, some issues with senior leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Staines, England
    Current Employee - Sales Manager in Staines, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    Well paid at all levels, lots of employee support and training available. Once outside of the call centre the environment changes - lots of autonomy and you do feel like you are contributing. Flexible working available in some roles - home working for example.

    Cons

    Senior leadership team change frequently, re-organisations are frequent (although lots of support and options if affected). Lots of "just do it" instructions from SLT


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Friendly environment but lacking in vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Staines, England
    Former Employee - Anonymous Employee in Staines, England
    Doesn't Recommend
    Negative Outlook

    I worked at British Gas full-time

    Pros

    Friendly, supportive team, good place to learn

    Cons

    Hierarchical, lack of clear strategy, industry under pressure

    Advice to Management

    Share the strategic vision with employees to inspire them, especially after a re-org


  6. "Heating Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time

    Pros

    Nice people, good benefits, including company car

    Cons

    Micromanaged, 12-14h days, big discrepancy between the workload and reward


  7. Helpful (2)

    "Novelty soon wears off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (Less than a year)

    Pros

    Pride in being part of a premium brand.

    Cons

    Run on fear. Lowest paid within Smart Metering industry. Employees are brainwashed that there is no better alternative.

    Advice to Management

    Cut down on micromanagement that drives quality engineers to direct competition.


  8. "Great People, Conflicting Priorities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Commercial Analyst in London, England
    Current Employee - Senior Commercial Analyst in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Good opportunities for progression, good benefits

    Cons

    Conflicting business priorities, Unrealistic business targets


  9. "Software QA Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    - technically challenging
    - interesting projects
    - excellent benefits
    - excellent flexible hours
    - procedure oriented management

    Cons

    - very poor communication on both managerial and employee levels
    - no promotions either vertical or horizontal
    - worthless reviews
    - total lack of appreciation, every employee is just a payroll number
    - worthless training
    - no admin rights for developer

    Advice to Management

    - allow to review and correct performance evaluation with managers
    - listen to employees feedback
    - make training relevant
    - I remember one of my previous employers had policy of empowering employees, giving them all technological opportunities to use and grow


  10. "Cliquey and mean HR people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Recruiter
    Former Employee - Senior Recruiter
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Parking facilities, some of the HR staff & stakeholders lovely people. Open culture and environment generally

    Cons

    Very gossipy and cliquey Hr team with a leader who is aggressive and a bully onward most of the employees, comes in with a very aggressive attitude and would openly tell you that you are wearing something hideous if she wasn't pleased with it. Very hierarchical

    Advice to Management

    Get some new managers who are more professional than the current ones


  11. "work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Energy Coach in Ipswich, England
    Current Employee - Smart Energy Coach in Ipswich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    always been look after job for life

    Cons

    none as of yet happy with the job

    Advice to Management

    keep doing what your doing


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