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British Gas Reviews

Updated 4 December 2017
379 reviews

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379 Employee Reviews

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Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 14 reviews)

  • Disputes within senior management (in 18 reviews)

More Pros and Cons

  1. "Good Business to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Leicester, England
    Former Employee - Manager in Leicester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    Great comprehensive company policies. Good reward packages. Salary is inline with the market. Good development opportunities and training packages. Lovely site to work in. People are very helpful. Lots of activities involving the staff. Simple strategic priorities and behaviours. Ideal location for those commuting, 5 minutes from the supermarket or 15 minutes from the town centre.

    Cons

    Staff are given quality time with managers but managers are not rewarded with the same privilege. Engagement should come from the top down and should include everyone.

    Advice to Management

    Senior managers can be too political at times. Prepare people for change before change happens is key. Reward managers that deliver results so they too feel valued opposed to rewarding those that are developing themselves but not actually delivering KPI's set out by the business.


  2. Helpful (1)

    "Not good, not bad.. just as you would expect from such a large company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Great basic salary £19k+ opportunity to earn a monthly bonus (max £150) and a quarterly bonus.

    Some Managers are good and can make it somewhat of a relaxed place.

    If you are lucky enough to win points by doing certain things (compliant calls among lots of other metrics) then you would be invited to an end of year event. Posh food, free alcholic drinks (if you don't drink alcohol then you can have 2 free soft drinks and then water from there on, or pay for your own)

    On site canteen.

    Cons

    Canteen can be pricey (£3.45 per meal) the food is awful as there isn't that many people who use it, chips are tasteless and cheap. Extra 40p charge if you want Cajun spices on them.

    End of year event is where all the money goes, easter eggs, selection boxes, children's disco were all taken away to pay for the end of year event in which only around 100-200 people go.

    Compliance is a joke - I have been 100% for the entire year (over 15 calls assessed) but British Gas don't care about that and there is no reward apart from keeping your monthly bonus (you have money taken away if you fail your assessments). They are quick enough to start managing you if you fail.

    The quality of management is so varied. My manager is really good and does lots of coaching and gets involved with the team but some managers give their teams no coaching whatsoever.

    All the benefits of customer's sticking with British Gas are slowly being removed e.g. Dual fuel discount, prices increasing, only offer to give customer's moving home is a free boiler service which is only really worthwhile for home owners. Targets are either kept the same or slowly increasing but those who make these decisions don't care as it's all about making money.

    Advice to Management

    Make it a fun place to work. During my interview I was told of the many benefits of working for British Gas (Children's Disco) things like this is what made me take the job. Started 4 weeks later and all the benefits discussed during interview no longer exisited.

    My advice would be to listen to what your staff have to say and stop making it harder to do our job. Most of us enjoy being there and want to do the job.

    Get rid of the end of year event as not everybody has the opportunity to go it as most of the time the points you can get can be manipulated in your favour to come out top.

    Reward the people who are doing well (things like compliance) you focus to much time on avoiding fines and being in trouble with Ofgem that you soon forget about the staff who are doing really well.


  3. "Poor processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Oxford, England
    Current Employee - Relationship Manager in Oxford, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Fantastic colleagues, progression opportunities if you have the right interests.

    Cons

    Very poor procsses often make simple tasks difficult to resolve. Lack of ownership throughout the organisation. Salaries are low compared to other energy providers.

    Advice to Management

    Simplify processes to allow for quicker wins. Provide clear paths for progression.


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  5. Helpful (1)

    "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electrician in Wakefield, England
    Former Employee - Electrician in Wakefield, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (Less than a year)

    Pros

    Left alone to do the job

    Cons

    Call centre mess every thing up. Never paid on time.

    Advice to Management

    Wise up


  6. Helpful (1)

    "Started good, slowly deteriorating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Risk Analyst in Leicester, England
    Current Employee - Credit Risk Analyst in Leicester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    Opportunities to speak with various people. Relaxed atmosphere, always new job opportunities. Informal dress code. Flexible working, decent benefits

    Cons

    Cost challenges. Reduction in perks & pay, misaligned strategies across departments. Little to no pay rises. Disputes within senior management

    Advice to Management

    Listen and value the staff on the bottom


  7. Helpful (1)

    "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time

    Pros

    Reasonable salary, pension and sick pay

    Cons

    Poor morale throughout engineers, no career path

    Advice to Management

    Engage with workforce and respond to concerns repeatedly raised in the field


  8. "Great Experience but too much uncertainty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    Big Organisation
    Opportunities to Move Role
    Great Reward
    Generous Training Available
    Some Great People to Work Alongside
    Generous Redundancy Packages

    Cons

    Big Organisation, always remember you are a number and a cost and stay grounded
    Do not always recognise individual talent and 'favourites' prosper
    Say the right thing and what is wanted to be heard and you stand a chance of great things
    Too many favourites promoted beyond their capabilities

    Advice to Management

    Treat people and respect them as such. Recognise the real talented, knowledgable and hard working people in the Organisation.
    Tell the truth


  9. "Customer Service Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Leicester, England
    Former Employee - Customer Service Associate in Leicester, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Your team, training and staff members

    Cons

    The company falsely advertise there role. You are expected to deal with customer enquires and complaints also to book in jobs and cancel then etc. BUT YOU HAVE TO SELL. Stats are very hard to maintain and selling there products is not easy. They have so many system issues as well there behaviour towards customers. For example if a customer is waiting for a part on there boiler you have to tell the customer that the correct team will contact them when they have it. ( they won't) and that to sit tight and wait . If you try to ring through to different areas it will mess your stats up and you will be penalised for it.

    Advice to Management

    Management is a joke. Back in the days we had a great company but they have recruited and expanded in such a mass no one has a clue whats happening. They don't support there staff and if you are struggling with issues outside the work place they don't take that into consideration and will find a way to get rid of you. I left before I was dragged into what everyone calls the "British Gas Circle " ever year promised to get better but they never do. I knew someone who was retiring and worked there for 30 years and they didn't even say thank you to her.


  10. "Sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in Stockport, England
    Former Employee - District Sales Manager in Stockport, England
    Doesn't Recommend
    Negative Outlook

    I worked at British Gas full-time (More than 10 years)

    Pros

    Flexible working, good benefits etc ect

    Cons

    Management have no flexibility, and will not encourage any form of diversity

    Advice to Management

    Stop changing the business plan


  11. "Learning and Development Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time

    Pros

    Great Culture - young office
    Lots of charity days/fun days
    Good leadership in this department (at the time)

    Cons

    People promoted unnecessarily - not ready
    Not very flexible for home working
    Low pay for area


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