British Gas Technical Engineer Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

British Gas Technical Engineer Reviews

Updated 5 August 2017
11 reviews

Filter

Filter

Technical Engineer

1.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
British Gas Managing Director Mark Hodges
Mark Hodges
5 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 12 reviews)

  • Disputes within senior management (in 16 reviews)

More Pros and Cons

  1. Helpful (4)

    "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Engineer
    Former Employee - Technical Engineer

    I worked at British Gas (More than 5 years)

    Pros

    Salary and overtime
    Days off in summer

    Cons

    Management expect to fix appliance without parts
    Pressure on selling stuff


  2. Helpful (5)

    "Technical engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Engineer in Stoke-on-Trent, England
    Former Employee - Technical Engineer in Stoke-on-Trent, England
    Disapproves of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    There are no pros to working at British gas. If you love doing nothing but selling a product to customers who pay a fortune for nothing then this is the place for you.

    Cons

    Sales
    Sales
    Sales
    Sales
    Erm... Sales
    Nearly forgot.... Sales
    Bullying
    Bullying
    Writing their own reviews on here and trustpilot to make 5 stars, and yes it is that obvious you bunch of cowboys.

    Advice to Management

    Your an absolute shambles!


  3. Helpful (6)

    "Run into the ground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Engineer in London, England
    Current Employee - Technical Engineer in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Salary, holiday, summer shifts. Share schemes if you want to save for 5 years and make nothing.

    Cons

    Winter shifts, wastefulness, sales pressure, corner cutting, micro management, awful union, poor old school management, stupid bonus schemes.
    You are expected to sell, this is priority number one. The management will say safety is number one but in reality they force you to cut corners on safety to meet job times but wait to ruin you if you get caught.
    They monitor everything, the business are paranoid the engineers are not being fully wringed out so they spend an absolute fortune on monitoring every aspect of everything, it is stifling and has ruined virtually every engineers morale. The manager / engineer relationship is akin to a prisoner / warden.
    There is a good bonus you can hit if you can either ignore faults or pass your expensive parts onto colleagues....it is time based so reward those who fail to do a proper job.
    Big, bloated organisation with greedy, clueless management. The union are a complete joke, totally in the pockets of management, occasionally may get an email saying they disagree with something but that's about as militant as they get.
    Very few current engineers can see the business here in 3 years and most are leaving as the company is clearly aiming to take the contractor route.

    Advice to Management

    Stop treating engineers as annoying grease monkeys, customers come to Bg for them to fix their boiler, not for the white collar army who make a report on how many times that engineer went to the loo!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (7)

    "Sales, Sales, Sales!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Gas Engineer in Whitley Bay, England
    Current Employee - Technical Gas Engineer in Whitley Bay, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 8 years)

    Pros

    Good salary, good benefits... (Qdos) good shifts in the summer, horrendous in the winter, some good engineers work here. Struggling to find anymore pros

    Cons

    British Gas are only interested in sales, as soon as you get into a customers house they expect you to flog something, preferably a Hive. It's sales 1st then repair the appliance 2nd. Obviously some customers have had enough with 400k leaving in the first 6 months of this year. It's not just the customers who have had enough though, the bully boy techniques and micromanagement have taken a toll on the work force too, as many engineers have left this year (including myself at the end of the year) the GMB union don't care and don't do anything, too much in BG's pocket.
    It's a well paid job but simply isn't worth the stress. Such a shame as it used to be a great place to work. Now it's just toxic. Counting down the days to when I leave.

    Advice to Management

    Stop with the micromanagement, treat employees as people and not money making drones. Communication is very poor, morale rock bottom, the management don't realise as they are so out of touch. Greedy shareholders are ruining BG and it's brand.


  6. Helpful (5)

    "16 Years service, More like thieving Gas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Gas Engineer in Birmingham, England
    Former Employee - Technical Gas Engineer in Birmingham, England
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    3 and 4 day weeks in Summer
    Good fellow gas engineers willing to support each other
    Sharescheme (not very good anymore share price not really risen in past few years)
    Pension ( which recently cut by approx 30%)

    Cons

    Bullying
    No Respect
    Union GMB have no backbone seem to be in the back pocket of BG, and when questioned seem to forget who pays for them they should be serving the employees Not BG
    Forced to Sell
    Miss Selling encouraged by Management
    Want you to sell not Fix Boilers
    Micro managing
    Dispatchers moved to India and not trained properly
    Good engineers leaving or Pushed out and not being replaced.
    Poor Morale at company
    Management hound engineers when expensive parts need to be replaced on Boiler
    Losing Customer due arrogance of Company

    Advice to Management

    What once was a great company to work for and be a customer is a shadow of former self. Losing customers in the thousands,


  7. Helpful (4)

    "Technical engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Engineer in London, England
    Current Employee - Technical Engineer in London, England
    Doesn't Recommend
    Negative Outlook

    Pros

    Short working weeks in the summer, share options (if you're optimistic)

    Cons

    Poor management from bottom to top, poor systems, constant stupid ideas, Working environment is all negative and punishment and disciplinary based with little reward based encouragement or training and development. Career progression is virtually non exsistance. The big brother systems to business operates are hugely oppressive and demoralising. The GMB Union is walked all over by Bg and basically totally toothless. Shift work is poorly paid, not wanted by engineers or customers.

    Advice to Management

    Your staff are almost all shareholders and owners of the business, stop spending customers money spying on everything and encourage them to grow their company.


  8. "Service & Repair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Service & Repair Engineer in Nottingham, England
    Current Employee - Technical Service & Repair Engineer in Nottingham, England
    Recommends
    Positive Outlook

    I have been working at British Gas full-time (More than 5 years)

    Pros

    Very good Wage, good Benefits, reduced hours in winter (providing on shifts), opportunities for growth.

    Cons

    Long hours in winter,too many Saturday's, weekend shifts in the winter.

    Advice to Management

    Great management, listen to employees, treat them fairly/well.


  9. Helpful (7)

    "Slave in service and repair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Engineer in Derby, England
    Current Employee - Technical Engineer in Derby, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    None..

    1hr and £20 to fix a repair, and no, this is not a joke!

    Punished for following health and safety by using your tools and going over the hour per job rule. Punished if you go back with parts because of a 80% first time fix rule.

    No customer care and extremely expensive.

    Currently working my notice.

    Cons

    Please see above

    Customers support your local tradesman it's cheaper!!!!!

    Salesman not engineers see watchdog report in Google.

    Advice to Management

    You are all bullies and over 90% of your work force said this in 2010. Please search this claim in Google.


  10. Helpful (3)

    "Technical Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Engineer in Wakefield, England
    Former Employee - Technical Engineer in Wakefield, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    - Pay
    - Generous summer roster
    - Benefits i.e share plan, pension etc
    - Decent training

    That's about it to be honest. I worked for them for 7 years in total.

    Cons

    - Live by processes
    - Poor middle management (they are stretched after laying 250 S+R managers off so I can't blame them)
    - Sales targets are much more important than fixing a problem. "Would you like a Hive to go with your leak"
    - Takes a long time to arrange pay deals etc
    - Not very flexible when requesting holidays
    - Don't really work as a team

    Advice to Management

    Trust the engineers more and they will run through brick walls for you. The engineers and support staff are a fantastic asset, listen to them.


  11. Helpful (7)

    "Terrible employer! Don't touch with a barge pole"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Engineer in Derby, England
    Current Employee - Technical Engineer in Derby, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    Good salary at a extreme cost

    Cons

    Terrible shift patterns. Nowhere near enough time to do the job. Safety is non exsistant. Sales, Sales,Sales!!!!!!!!!! Management are bullies! Not interested in anything but profit. 70 mins to get to a job, diagnose, fix, use you PPE, paperwork, fill out the computer and go to next job? Impossible!

    Advice to Management

    Stick up for your engineers!